2/10 Terrible
Carol
Jun 30, 2025
Stayed on 2nd floor. Hotel was aware of damage to bathrooms due to remodeling efforts yet registered us in an unacceptable room. Toilet was not attached on one side (nearly fell off). Tub was extremely rusted and scratch the full length of the inside with stains and significant scum at drain. Couldn't take a shower! Unsanitary rubber mat rolled up inside tub. Noise from 3rd floor all night into morning. Slept only 4 hrs. Hotel desk clerk constantly interrupting (holding hand up to stop my discussion) while I tried to get another room. Ultimately left after 1st night. Hotel wouldn't give copy of receipt or any paperwork and didn't give copy of $50 hold form they required me to sign upon check-in. Had to go through Orbitz to try to resolve. Considering hotel's knowledge of room conditions prior to giving me the room, I should not have to pay for 1st night nor for 2nd night reserved which we did not use. Orbitz is in discussions with hotel. I have photos/video available of unacceptable accommodations. Hotel appears nice on surface but deplorable customer relations.
Carol
Stayed 2 nights in Jun 2025