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Kyoto Hotel Okura

4.5 out of 5.0

Recent guest reviews

We - a couple of families - got lost recently and walked into this hotel to find our way .. the bell desk especially Canada san was quite helpful .. went out of the way to show us the location on a printed map and even spoke to the host where we were staying, also helped with internet connection to connect with host.. thanks for your kind help and kind gesture .. hope to stay here one day !!

Stayed for 3 nights on business. The room I was given was very spacious with two armchairs and a couch in addition to the king-size bed. The room was very clean. The reception area is huge and the staff are very polite and accommodating with your needs. The location of the hotel is great, in walking distance from Kyoto's centre and train/underground stations. The WiFi can be improved.

First time staying here and booked almost 6 months ago. We have two small kids so we shipped out bags from the airport to avoid the troubles. Our bags arrived before we even got there and the checkin and checkout were smooth and trouble free. The room was comfortable and clean. We will recommend this to our friends for sure.

The hotel is definitely not my style, but I should admit that this is its only imperfection. Actually my room was very quiet I could not hear any noise from the corridor or the next room. Despite of the fact that Kyoto Hotel Okura is not a new hotel, everything was in perfect condition. I had breakfast on the 17th floor. Wide-ranging selection of western and eastern food. The view is amazing. Very, very helpful staff, the service is excellent. Highly recommended.

Wonderful location which couldn’t have been better. Much preferred to staying at the station. We had stayed near the station last visit and felt we really didn't experience Kyoto. This hotel sin easy walkng distance to Tarramachi Street and Nishiki Market. And it has access through lower level to the subway so its easy to get everywhere, even Arashimaya. There is a Family Mart just across the street for snacks and drinks. The hotel is very clean and we had a super big room with a very large bathroom with bath and separate shower. Excellent temperature control. EXCELLENT concierge with fluent English. If requesting a taxi, the staff would write the address we were seeking in Kanji and even accompany us to the taxi stand to communicate directly with the driver. Best breakfasts we had over the two weeks. Stayed 4 nights. Smoking room off lobby and off breakfast area (17th floor).

Hotel is very well located, rooms are comfortable. breakfast buffet spread is good with healthy choices like aloe, chia seeds in coconut milk and japanese dishes. We had requested for non smoking rooms and the hotel had upgraded our room category and provided us with non smoking room as per our request. Overall good hospitality and a comfortable stay.

This is certainly one of the harder reviews I have had to write. We stayed at the Okura for 4 nights and while our stay did not begin well, I came to truly appreciate this hotel. If you have the opportunity to stay on the 16th floor, I would highly recommend that as the executive rooms are a higher quality. Some of the rooms are a little dated, but it appears to be one of the nicer hotels in Kyoto - a couple was looking at holding their wedding there, while we were checking in. The initial complaint stemmed from an odd smell to the room and the hotel was not overly accommodating with room changes, etc. They did eventually figure it out, but was not a terrific start. Regardless, I can say that our stay really improved dramatically from there. The staff is excellent and really goes out of their way to help you with anything you need. It is actually a little over the top where upon exiting the elevators, there is someone there to see what, if anything, you might need and try to anticipate your requests. It was at this point that I really settled in and enjoyed myself. They have a free shuttle bus to Kyoto station, which is very nice, but there is also a subway directly outside of the entrance (and I believe accessible underground too). As with most Japanese hotels you can also take advantage of the luggage transfer service where they will send your luggage to your next hotel for a small charge ($15). It is just delightful and means that you aren't carrying anything when getting on the train, etc. Some places require one day for it to arrive (so you send it the day before) and many places (like Tokyo) can be delivered same day! The highlight perhaps is their absolutely wonderful breakfast buffet on the 17th floor with floor to ceiling windows overlooking the river and east side of Kyoto. The staff is once again friendly and the buffet goes on for miles and has anything you might possibly be interested in eating! Overall, after a somewhat rocky start, the hotel really grew on me and I would have no problems recommending it should you find yourself in Kyoto.

Very gracious, English-friendly staff and charming lobby cafe with excellent afternoon menu. Room was a bit small and TV was tiny - though enough for BBC, the only English Channel. Not sure there is a fitness center but if so, it's not listed. But these are quibbles. I'll gladly stay here again and recommend it highly. City Hall and a local shopping street are steps away and Kyoto is a must-visit location.

We were with a tour group. Hotel staff was very efficient and the hotel's location was perfect. The room was comfortable and quiet however, the lighting in the room was dim so needed our own reading lights. Wonderful shower and bathroom. The breakfast buffet left something to be desired but that is not unusual for tour breakfasts.

We stayed here for three days at the end of a tour of Japan and wished we could stay longer. We had a spacious, comfortable room on the 12th floor with lovely views across to the mountains. The hotel is constructed in such a way that I imagine all rooms have good views. Breakfast is on the 17th floor and apart from the views across Kyoto it also offers a delicious and varied breakfast. The old market is just across the way and full of lovely surprises. There are coffee shops and paper shops ...secluded temples and shrines. It is a safe and relaxing place to be even into the evenings. There are lovely strolls along the canal and many restaurants to choose from. The hotel managed to get us excellent seats at a traditional Geisha performance and even this was a few minutes walk away. The hotel provides a free shuttle bus to the station and this was an experience in itself. Mind blowing architecture, incredible views, department stores, excellent restaurants and trains.....do not miss.

604-8558 Kawaramachi-Oike,Nakagyo-ku Kyoto Kyoto-fu

Hotel highlights

  • Close to Kyoto Imperial Palace and Nijo Castle
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Central Kyoto, Kyoto Hotel Okura is within a mile (2 km) of popular sights such as Kyoto Imperial Palace and Nijo Castle. This 322-room, 4.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a fitness center. Located centrally in Kyoto, it's also close to Kiyomizu Temple and Heian Shrine.


Dining

There are multiple options for onsite dining with 6 restaurants, including Irifune, which specializes in Japanese cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All 322 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and wired Internet, along with TVs. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, safes, and phones are also available.


Property features

At Kyoto Hotel Okura, guests enjoy features like an indoor pool, a fitness center, and a sauna. There's limited parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a 24-hour business center, and laundry facilities.

Room options

Single Room

Twin 1 | Sleeps 1

Corner Deluxe Twin Room

Twin 2 | Sleeps 5

Superior Twin Room, River View

Twin 2 | Sleeps 5

Double Room

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1196 reviews