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Kyoto Hotel Okura

4.5 out of 5.0

Recent guest reviews

Okura is a nice hotel at a great location. The staff were all very helpful and friendly. The room was nice, very clean n comfortable. The only improvement I can think of is for the hotel to provide some USB sockets to charge mobile phones and other devices. Apart from that, the hotel is perfect. I would definitely stay there again.

We requested a high floor and got one, so had a lovely view and a lovely room. The staff were all very welcoming and friendly. We walked almost everywhere - to Nichiki market, to Gion etc. A high floor is worthwhile because the street noise carries, including the pedestrian buzzer noise. The standard of hotel hairdryers is important to me and this one was unfortunately one of those small pathetic ones. A tip for travellers - there is a bakery on level B2 that does great tartines, croissants etc. much better value at JPY 300 or so than full hotel breakfasts.

Great customer service across the board from reception, cleaners and shuttle service from Kyoto station. The hotel is walking distance to Gion, Nishiki market and the subway. A lot of nice restaurants in between as well. Only major area for improvement is the furniture and fittings. The hotel has been around for a while, but still manageable for the price you pay. Hopefully the hotel will invest in an upgrade as it will do it wonders. We loved Kyoto and it’s community! Thank you!!!

Our tour organizer put us into the Kyoto Hotel Okura. There are many positive things to be said about the hotel, but I would not recommend anyone from the West stay here unless they get a bargain. Here's what's great, and what's not.

 Great: When we arrived in December 2017, the hotel was decorated cheerfully for Christmas, and a violinist was playing on the stairs. The hotel is in a central location. The staff work very hard and are very dedicated... I would hire them as employees. Laundry was done right. The beds are comfortable; we were told there would be two twins, but they were more like two fullsize beds, each with two pillows. One side of the hotel, the Eastern side, is reasonably quiet and has a decent view. As with many Japanese hotels, there is an elaborate and warm toilet seat in each bathroom. The "English-Chinese" buffet on the 17th floor is extensive and beautifully displayed.

 Fixable: Where do I begin? When you check in, you receive COUPONS for the breakfast you might have in one of three restaurants, instead of being asked your room number at the restaurant. The carpeting on the hallway floors is actually worn and dirty. Unclear that washing it will fix it, given how old it appears to be. The carpeting in the rooms has likely been updated and does NOT look bad. The bathroom tile is dated... maybe 1970's? The toilets sound like jet engines when flushed... I don't think anyone was in the room next to us or we would have heard every flush. The hotel towels are labeled with the hotel name, as if you would steal them. Both the bedroom and the bathroom have battery operated, analog clocks... that have NO elements that glow in the dark. That wouldn't be a problem because you would plug your phone in next to the bed, right? Except that the nightstand has NO outlets for recharging your 21st century phone, though it does have many push buttons for turning lights on and off IN the nightstand. In other words, the NIGHTSTAND has power, but YOU don't have it next to your bed. At least one outlet in the room goes off with the main room lights, so you might NOT charge your phone accidentally if you are not paying attention. The internet is slow, when it connects. Papers offering information about this-and-that almost litter the desk in the room; they should be confined to a single folio binder so that the desk does not feel so cluttered. The two restaurants that offer "English" breakfasts urge you to pour your own coffee from a pot sitting on a heating unit. An espresso beverage can be generated out of an integrated machine you operate yourself by pushing a button. In short, the good news is that many elements of the hotel could be fixed, but otherwise it feels like a step back in time in terms of amenities. 

 Not Fixable: One half (the eastern) faces the river, which is the side you want to be on. One half faces a very busy, thoroughfare. In December 2017, there was actually even construction across that street at the government building, but what was worst was that emergency vehicles frequently use that thoroughfare. In less than 2.5 hours on a Saturday night, we heard no fewer that four emergency events, one of which sounded like an air raid for a missile from North Korea. Only stay on that side of the hotel if you are deaf, can take out your hearing aids, or love a bargain and don't mind earplugs. My hope, on behalf of the dedicated staff and excellent service, is that the hotel can address the "fixable" list and bring this hotel up to a higher level.

We stayed at a Triple Room at Okura Kyoto for two nights. The hotel has a good location, where some sight-seeing spots (e.g. Hanami Ko-ji, Yasaka Jinja) are within walking distance. There are also some shopping malls nearby. The hotel has consistently delivered high level of services. We used their conceirge service near Kyoto JR station, which enabled our baggage to be delivered directly to our room at the hotel at a minimal charge. We also used their free shuttle bus service which transported us to and from the Hotel and Kyoto JR station. Their concierge had also assisted us in making two restaurants at Gion and they even printed us a map with handwritten directions on it! We had breakfast at the restaurant on the 17th floor. The breakfast was scrumptious with a live egg station, but it was always busy and crowded. The scenery of the restaurant was also good. If I have to pick on the hotel, I would say the free wifi was relatively unstable. It looked like that only two of our devices (which logged-in the hotel Internet the earliest) could properly use the wifi. It would also have been better if there are USB sockets near our beds, so that we could use our smartphones/ipads while we are in bed. All in all, we enjoyed our stay with Okura Kyoto and we thank all the staff for taking care of us during our stay.

I stayed with my daughter traveling for sightseeing. Surprisingly, Our room was upgraded to executive floor. It was much appreciated. Regarding breakfast at 17th floors. space seems to be narrow. People need wider space.

Really enjoyed our stay. This Hotel is quite European in design but we loved it. Helpful staff. Very nice room convenient for the sights. We loved our visit to Japan . Kyoto was a City we really enjoyed. Superb hotel who made us very welcome.

We arrived at Osaka Kansai international Airport and took at JR Haruka train to Kyoto Station. Just as a tip on the train, go to the ticket counter and get an Express train to Kyoto Station as we purchased a ticket from the ticket machine and erroneously bought the normal ticket and it stopped at many stations which took us at least an extra half hour. This Hotel is wonderful as it has a Welcome Lounge very close to the Kyoto train station at Cerema Building which is just next door to the Kyoto Station. There is a free bus shuttle from the Welcome Lounge to the Hotel which runs nearly every half hour. The great thing about this is that you could leave your bags at the Welcome Lounge and explore the Kyoto Station shopping area. This hotel has wonderful service and their concierge and their staff speak good English. Directions to where you would like to go and visit, the routes to be taken by train or bus are made very clear by their staff. The hotel is in a good location and it is easy to walk straight down from Kawaramachi Street (where the hotel is located) to Shijo Street (which is a major shopping street in Kyoto). If you are up to walking, you can easily walk to and explore the Gion area and the Poncho (area along the canal which has many cafes and restaurants). We could also walk to the Nishiki Market, We took a corner room at the hotel and had a wonderful view. We thoroughly enjoyed our time in Kyoto and this hotel made a wonderful difference in our trip as it is clean, service is good and friendly, and the hotel is in a good location.

Can not fault this hotel! The location is brilliant - it is right by the river and also immediately above a subway station. Many tourist sights are easy to access from here, plus it is walking distance to shopping centre, Nisheko market and Gion district, amongst many others. The room was very spacious and immaculately clean! We had a superior twin and paid for an extra bed. All staff were very friendly and helpful. Excellent and very varied breakfast buffet, if a little pricey (2500 yen or 1300 for children, from memory)

This is an older hotel that is well maintained and its strength is its gracious staff. We were treated so beautifully at check in, check out, everytime we asked a question at concierge, everytime we arrived back, etc. The hotel has a large foyer full of lounges which was particularly lovely on our first 2 days as it was a weekend and many family groups were there for weddings. It was so special seeing 3 generations dressed for wedding festivities and so much nicer than being in a hotel full of Westerners. The rooms are large. The location was fantastic with underground access to a train and shops. Above ground it was a 2 min walk to buses and to a main shopping street and an easy walk to the river, Pontocho and Gion. The concierge gave us fantastic directions to each site we wanted to go to meaning that linking up walking/buses/trains was extremely easy and efficient. So glad we stayed here as it may not be the newest luxury hotel but it felt so special.

604-8558 Kawaramachi-Oike,Nakagyo-ku Kyoto Kyoto-fu

Hotel highlights

  • Close to Kyoto Imperial Palace and Nijo Castle
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Central Kyoto, Kyoto Hotel Okura is within a mile (2 km) of popular sights such as Kyoto Imperial Palace and Nijo Castle. This 322-room, 4.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. Located centrally in Kyoto, it's also close to Kiyomizu Temple and Heian Shrine.


Dining

There are multiple options for onsite dining with 6 restaurants, including Irifune, which specializes in Japanese cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 322 air-conditioned rooms provide refrigerators, minibars, and coffee makers. TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free weekday newspapers, free bottled water, and safes are also available.


Property features

At Kyoto Hotel Okura, guests enjoy features like an indoor pool, a fitness center, and a sauna. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Single Room, Smoking

Twin 1 | Sleeps 1

Corner Deluxe Twin Room, Smoking

Twin 2 | Sleeps 4

Superior Twin Room, Smoking, River View

Twin 2 | Sleeps 4

Corner Deluxe Double Room, Non Smoking

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1318 reviews