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Kyoto Hotel Okura

4.5 out of 5.0

Recent guest reviews

Stayed here as part of an organised tour. This was by far the best hotel on our tour. Everyone in the tour group loved it. The location was very convenient for the shops and restaurants. The staff were friendly and efficient and the breakfast was amazing with great views as well. There is also a wonderful coffee shop on the ground floor that does wonderful afternoon teas with a mixture of tourists and locals seem to use. You can also buy the cakes to takeaway as an indulgent treat. On departure the staff stood outside with a big farewell banner and gave us a big send off which was a nice touch. The rooms were a good size and the range of complimentary toiletries was fantastic you can see from my photo. Also you got lovely paper crane in your room as well which we still have at home - they survived the journey!! Would definitely recommend this hotel to anyone staying in Kyoto. We loved our stay here and wished we could have spent more nights in Kyoto.

The hotel is very nice ,rooms a decent size.Very comfortable bed .Breakfast buffet excellent though the omelets are undercooked .The main problem is its extremely noisy ,it is in the downtown area close to city hall and every night at least twice ,police cars pull over people and make the most tremendous racket waking you up.

It was a great experience in 17th floor of the hotel, a round table with live kitchen. Great experience and tasty hot food prepared right in front of you and served. It was a completely new experience, not like your grills where food is already half cooked and you heat it, it was all raw vegetables and raw meat being prepared in front of you. Delicious food.

Good location, clean hotel with excellent staff. The room was not as large as others I had on my trip but was adequate.Nice views from room. The breakfast buffet is wonderful featuring both Japanese and Western styles. The bell staff was very helpful as I asked them to ship my luggage to Tokyo so I did not have to take it on bullet train.

We travelled around Japan with several architecture fans and have enjoyed excellent accommodation at all tour hotels. The Hotel Okura is outstanding for its location. Its rooms are very large and comfortable, breakfast is included in the tariff and the buffet choices offered are extraordinary. The staff are lovely, so helpful in every way. Highly recommended.

Great hotel in a good location Very helpful staff in all areas Good selection of food at breakfast time Only a short walk from one of the main shopping streets and the same the other way to the old part of town Very clean comfortable rooms

My husband and I stayed here for three nights and were very impressed with this hotel. The concierge was extremely helpful (spoke great English) and capable and the hotel itself was nicely appointed, clean and had large rooms. The second floor bar was cozy and had excellent cocktails. The location was also stellar, with a constant line of taxis to take you to the nearby restaurant areas. Really a fantastic stay. My one complaint was that it was prohibitively expensive to use the gym ($20-30 USD per guest per day). But the “pros” more than outweigh that.

We were lucky to be upgraded to a family room, which was a great treat and included two bedrooms, showers and a living area. The staff were great throughout. We tried several of the restaurants and the bar and the standard of food and drink in all was excellent. Be warned though, the restaurants get very busy with non residents, so book if you want to eat - on one occasion we couldn't find anywhere in the hotel for lunch. It is ideally placed for visiting the many shops and the Gion district. We also visited the Fushimi Inari Shrine, which is an absolute MUST, and was easily reachable by metro. We used the laundry service which was very efficient. Highly recommended.

The hotel looks nice in pictures, but in reality is an old and dated hotel. This is my first 5 stars hotel that gave me a traditional key with a gigantic keyholder, not an electronic key. The room was ok but dated. The mattress and pillows were not comfortable. The bathroom had a good size but dated. The restaurants are extremely expensive. I think you can find better options in Kyoto for the money.

Okura is a nice hotel at a great location. The staff were all very helpful and friendly. The room was nice, very clean n comfortable. The only improvement I can think of is for the hotel to provide some USB sockets to charge mobile phones and other devices. Apart from that, the hotel is perfect. I would definitely stay there again.

604-8558 Kawaramachi-Oike,Nakagyo-ku Kyoto Kyoto-fu

Hotel highlights

  • Close to Kyoto Imperial Palace and Nijo Castle
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Central Kyoto, Kyoto Hotel Okura is within a mile (2 km) of popular sights such as Kyoto Imperial Palace and Nijo Castle. This 322-room, 4.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. Located centrally in Kyoto, it's also close to Kiyomizu Temple and Heian Shrine.


Dining

There are multiple options for onsite dining with 6 restaurants, including Irifune, which specializes in Japanese cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 322 air-conditioned rooms provide refrigerators, minibars, and coffee makers. TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free weekday newspapers, free bottled water, and safes are also available.


Property features

At Kyoto Hotel Okura, guests enjoy features like an indoor pool, a fitness center, and a sauna. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a meeting room, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 1341 reviews