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Kyoto Hotel Okura

4.5 out of 5.0

Recent guest reviews

We stayed two nights at this wonderful hotel and loved it. The hotel building looked modern, but the rooms were traditional Japanese bed. The food at the restaurant was also amazing as we had an excellent dinner there. The best thing about the hotel was the onset hot spring pool, inside and outside. It was great relaxing in the hot pool!

Very classic hotel with excellent service and comfortable rooms. Very good breakfast buffet on the top floor. Our room had a beautiful view over the river and the mountains. The bar Chesterfield is old and classic.

A big hotel in center of Kyoto , by the river . 17 floors , very big and nice lobby, direct stairs to metro . Excellent buffet breakfast variety of western and Asian cuisine. Rooms very nice and big with nice city view . Comfortable bed . Big and clean bathroom including bath and shower . Very clean . Many amenities. Minibar and tea pot . Very recommended.

This is a spectacular hotel. Friendly, professional staff, comfortable rooms, and centrally located in the heart of Kyoto, walking distance from both the central shopping area and the famous Gion district. The 17th floor restaurant also offers the best breakfast I've had in all of Japan.

The positives about this hotel are that it is well- and centrally located, close walking distance to Gion and Pontocho districts. The hotel offers a free shuttle from and to the train station but neglected to inform me of this as we began our trip in Japan. I actually had the “brain wave” to send an inquiry about transportation options and got a reply about the hotel’s welcome lounge just outside the train station. The shuttle runs every 30 minutes except for 12:30 PM and 3 PM (never asked why) until 5:35 PM (last shuttle to the station). The staff are delightful and very, very helpful (and patient). And I would say this without exception. The breakfasts (which we included in our room package) were sumptuous. The food was excellent and amazing for variety (17th floor). The amenities in the bathrooms are excellent (including a comb and a brush, something we don’t typically see in hotels). The negatives are that the rooms are tired. They really need to be updated. The towels in the bathrooms are rather worn. All of the above said, Kyoto is a fantastic city to explore. We loved it. We have loved the people since we arrived in Japan and they continue to absolutely amaze us!! North Americans have a lot to learn about “customer service”, particularly in the hotel and restaurant industry.

This may have been my f#1 favorite hotel during our 17 days in Japan (7 different hotels -- ugh!). It's a grand hotel with beautiful lobby filed with bountiful and elegantly designed flower arrangements, exceptional and friendly staff, especially the concierge, delicious and varied breakfast buffet. Well located. The room was average size but well appojnted, with comfortable beds (finally no hard Japanese beds!), and a beautiful view. We stayed only two nights, and I was very sorry to leave. These folks know how to run a high end hotel. Kudos the Okua!

Reminders of old style grand class hotels with all the attention to details a weary traveler can hope for. From the bell-girls to front desk check-in... flawless. Ground floor restaurant service and presentation... flawless. Standout and special mention... Concierge services provided by the very knowledgeable and friendly Maika Akei. She truly made my stay in Kyoto and at the Okura extra special with her recommendations tailored to my quest for photographic opportunities, nature and culture followed by interest in whether I enjoyed the sightseeing. Thank you again! Location was very convenient as well as the access to subway and shuttle from train station. The view from my room was phenomenal and the attention to detail was great right down to the origami crane and complimentary water bottle in my room along with a note describing the view (very helpful indeed). During my 15-day travels in Japan, my two-night stay will definitely stand out.

The hotel is located close to the bustling and modern streets of beautiful Kyoto and not far from the streets and alleys of the old city. The public areas are impressive and tastefully decorated . The service of all hotel staff is professional and perfect and every request or need . The breakfasts are excellent and the dining room on the 17th floor provides spectacular views of the city. The room is nice and spacious but the bathroom is relatively small and looks a bit dated. The view of the river and the city from the room is very nice

The hotel is in a good location and many things can be done by walking. Very friendly and professional personnel. The rooms offer a nice view over the city, although parts of the room could soon need some renovation work. In total however a very good choice.

If you want to stay in a nice hotel in the downtown area off Kyoto, this is the place to stay. Larger rooms, great city views and within 5-20 minutes walk of most everything. Sites, shopping, the Gion area. Superb service. Excellent breakfast. Recommend getting breakfast included in price if you like a big breakfast as it is $25 a person, but we'll worth it because of the beautiful rooftop view and food selection. Rooms good size, bathrobes, slippers and pajamas included. Beds may be a bit hard for some but we liked them. A definite winner!

604-8558 Kawaramachi-Oike,Nakagyo-ku Kyoto Kyoto-fu

Hotel highlights

  • Close to Kyoto Imperial Palace and Nijo Castle
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Central Kyoto, Kyoto Hotel Okura is within a mile (2 km) of popular sights such as Kyoto Imperial Palace and Nijo Castle. This 322-room, 4.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a fitness center. Located centrally in Kyoto, it's also close to Kiyomizu Temple and Heian Shrine.


Dining

There are multiple options for onsite dining with 6 restaurants, including Irifune, which specializes in Japanese cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 322 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and wired Internet, along with TVs. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, safes, and phones are also available.


Property features

At Kyoto Hotel Okura, guests enjoy features like an indoor pool, a fitness center, and a sauna. There's limited parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a 24-hour business center, and laundry facilities.

Room options

Single Room

Twin 1 | Sleeps 1

Corner Deluxe Twin Room

Twin 2 | Sleeps 5

Superior Twin Room, River View

Twin 2 | Sleeps 5

Double Room

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1278 reviews