Grecotel Kos Imperial Thalasso5.0 out of 5.0
Recent guest reviews
We stayed 11 nights All Inclusive (PP). Partial sea-view “bungalow” room, 2nd floor overlooking “Grecoland” towards pool & coast – lovely distant sea views, room was spacious but dated & fairly basic, particularly the bathroom & shower - difficult to get temperature right, either cold or burning, only turning by a tiny fraction. Room was cleaned & towels changed daily, friendly maid! Good points – Nice grounds, with some beautiful planting, lots of space with choice of 3 pools. Lots of sunbeds, however you had to get up fairly early to get your favourite spot, but that is the same now wherever you stay. Pool areas were not cleaned regularly enough though. Food – we thought this hotel was one of the better ones in terms of quality and choices offered. Amazing choice at breakfast and dinner, we did not eat lunch in the main restaurant. Food was freshly cooked & wide variety of dishes, which were constantly topped up. Sometimes had to queue but only for a short while for a table, but felt it was well organised, waiting staff always cleared a table quickly and were very friendly to us. Drinks came quickly on most occasions with ice buckets for your wine/water. Entertainment – we did not watch the entertainment shows down by the pool but we did enjoy listening to the live singer/pianist or the jazz sax player in the Lobby Bar on the terrace with beautiful views across the bay. Drinks – there was a good choice of drinks included in the PP but not all are included which we found annoying. Location - nothing outside the hotel except one bar/restaurant & really small badly stocked shop opposite, which is on a busy dusty road - but hotel is close to Kos town, bus stops outside hotel (about 10 mins) but buses are packed and hot! We used taxi service from hotel and from town back at night, had to queue for some time to get a taxi at night Negatives/Suggestions for Management The PP option for us didn’t work – it is not truly All Inclusive, unlike all other AI hotels we have stayed so far. We found some of your staff almost purposely ignored us waiting for drinks, at Lobby & Pool bars, especially the older European lady who didn’t appear to like English people & served everyone except us! Other people also had an issue with her attitude. Staff behind the pool bar ignored me, but served others who had arrived after me around the other side! You have carry & show your PP card all the time to prove you were on AI (instead of the usual wrist band system), which made us feel like 2nd class citizens & felt this alone creates two different types of service, not a nice experience for guests! A few of your staff treat the PP guests differently to guests that were staying on say half board – every guest should be treated the same as the overall holiday cost is not cheap, we paid a lot of money to stay here. Not all drinks are included, but only have a minor difference in pricing, i.e. between 2 gin brands so why not include them both? The mini fridge had no drinks in it except 1 complimentary bottle of wine & water for the entire stay, no soft drinks whatsoever. This is the only hotel where we have not had drinks on the AI in the mini fridge topped up daily. You could get bottles of water from the bars to take to your room, but that was all. Pools – We only saw the pools being cleaned once and felt the whole area was neglected and grubby in some places. Some tiles around the edge of the pool where you walked were cracked. Plastic sunbed tables are badly marked or cracked. The bottom of the pool was quite dirty by the time we left and had lots of debris at the bottom and scum lines around the side. There are decorative “rock areas” in the children’s pool and the lazy river, which we thought were quite dangerous for small children - I grazed my leg on the first day as the rocks are under the water. Broken glass – your staff were continually dropping glasses by the pool bar, which smashed, bits flew everywhere, but your staff did not pay enough attention in clearing up the shards, & checking the wider area, I picked up pieces of glass on 2 occasions that had been missed. This was really dangerous with small children (and adults) walking around barefoot by the pool! Food – very restrictive rule only being offered one À la Carte visit for your entire stay – these restaurants were half empty and wasted. Your beachside bar/restaurant – again under-used and wasted - you could only sit and have drinks by the sea if you sat on a hard plastic chair in a tiny area by the bar – all the lovely comfy armchairs were empty, but these tables were laid up for dining in the Fish À La Carte which was empty most days. We felt this was a real waste; we like to sit by the sea in comfort and enjoy a cold drink!! Beach – again whole area and pathways were “grubby” and unkempt, the worse beach area we have stayed at. Lots of pebbles and rocks in the shallow areas, which is not the hotel’s fault but our 12yr old daughter, gashed both her legs whilst snorkelling close to the shore as she just didn’t realise. There were no ice cream cones after the outside terrace restaurant shut for lunch at 3pm – why were no cones put behind the pool bar for PP guests throughout the afternoon? No lollies provided at all for children without a charge. Lighting – the lobby bar and outside dining terraces have very poor lighting – some more lights or candles in the evening would create such a lovely ambience.
When we arrived at our "bungalow" that we paid extra for, there were no locks on the balcony door. I had to call the reception 3 times till someone came and put in a lock. And had to call two times for schampoo and shower gel. Didn't feel like really good service. No wi-fi in the room. Good buffe food though. Absolutely ridicoulous entertainment. Otherwise a good 4 star hotel with nice environment and views.
The Imperial is a good hotel and has a leisurely feel. Our room was spacious, a little dated, but had ample hanging and draw space and a sea view. The buffet restaurant had a continual supply of quality varied food both in the morning and evening and the kitchen staff must take credit for this. The waitress service we received was excellent but noted that at busy times tables were not cleared quickly enough which created unnecessary queues. The beach was pebbles with an area of sand between that and the pools. There were plenty of parasols and sunbeds and remarkably few early reservations around the pools although a bigger percentage on the beach. The worst example was a parasol and 2 sunbeds being reserved for 8 hours before they were taken! Why a couple needed 2 parasols and 6 sunbeds was beyond me. The dress code for men i.e. long trousers in the evening was not enforced despite a half hearted attempt. The code is poor management which divides the sexes and in my experience leads to a deterioration in dress sense. Whilst it is a dilemma for the hotel an increasing number of men only appeared to need their ppe in order to start work!!
We visited the Kos Imperial on 2nd to 12th September and had a lovely holiday. The staff went above and beyond to be polite and helpful, the food was of a good standard with plenty of variety. The pools were excellent and the gardens immaculately kept and were a pleasure to walk around. The only complaint we had was that we found the bed very uncomfortable apart from that everything was just perfect.
Good points - Cleaning and some of the waiting staff are very hard working and friendly - Food is ok but will become repetitive after two days - Best part of the day is breakfast - Always enough sun beds Bad points - Beds in the rooms are horrible - Rooms are very outdated - Afternoon snack time finishes too early and very small choice - Drinks in upstairs lobby nice atmosphere but waiting staff are very slow - Senior Management are not professional but almost give the impression they do not seem bothered - Spa is overpriced and if you choose a treatment you have to pay extra (35 euros) if you want to use basic amenities like spa and steam room - The privilege (PP) system/card makes no sense - Hotel has too many silly rules and regulations - Hotel is overpriced and definitely not 5 star
Stayed here as part of a package holiday arrived late on Saturday evening due to flight delays and found that the restaurant had closed. When we checked in we were given a pass to use on our last day for dinner in the a la carte restaurant but then found out the day before that we couldn't actually use it and it meant nothing. Grounds of the hotel are lovely and there is a small man made beach which has half sand and half pebbles, and if you are lucky you'll see some fish in the shallow waters. There is a beach bar and options for beach volleyball and water sports. The saltwater pool itself is a decent size with a 'lazy river', freezing cold water and in need of some maintenance. There are several other pools available and you can find sun loungers easily but go early to get best spots are taken early. There is a pool bar/restaurant also which serves drinks and snacks during the day as well as lunch at lunch time. Rooms - rooms are clean but outdated. With really uncomfortable beds, with complaints about back aches from everyone. Whilst we don't expect the beds to be like our own beds at home, some of the mattresses needed to be changed as they'd become lumpy, we stayed in room 236 and 237 with a resort view of other people's room doors. Food - the main restaurant food, I would give a 5 out of 10, whilst there are options it's nothing that blows your mind and is typical of the buffet food served at all inclusive resorts, if you were lucky your waiter would bring your drinks as soon as you'd ordered them but if not you were left waiting for ages. We were entitled to one dinner at the al la carte restaurant which was good and food was good, especially the chicken and soufflé. The service at the al la carte was much better than the main restaurant. The bar area is nice and has a lovely view. Sadly the service isn't great - on several occasions we had to go inside and ask the waiter to come and take our drinks orders and were told to go sit down if we tried to order them at the bar. On one occasion we had waited so long that I had to complain which made the waiter serving us get a sour face. One day we made use of the spa service as there was an offer on, the massages were amazing and relaxing. The therapists were friendly and did an amazing job. Left feeling amazing. The only downside is that you can only use one of the pools as part of your spa day. The other two/three pools on site are for some hydro therapy and come with a €35 charge for the day. Overall the break was okay. Service from Waiting staff needs major improvements. The rooms and pool needs a refurb.
The hotel was really lovely, we had a bungalow opposite the pool(perfect Location). I would have given this Hotel 5 Stars if it wasn't for the lack of compassion and communication that we, didn't receive from the Management during the horrific Earthquake we encountered. I understand that these unfortunate events do happen but a bit of reassurance to even say you can go back into your room would have been helpful so we spent the duration of our holiday sleeping outside just like many other holiday makers, but nothing, not even a reply to our Email when we got back. It's taken up to now to write this review as I'm still suffering the effects of this traumatic experience. No reply from Thomson either,(why doesn't this surprise me). I would say stay at this Hotel, but don't be surprised of the lack of contingency plans in place in the event of anything like this happening.
just arrived back from 10days at kos imperial hotel The hotel is excellent, stayed in room 553 with pool and side sea view. Large room with massive double bed and single sofa bed. plenty of wardrobe space. when we arrive we were taken to our room which had complimentary bottle of wine, bottle of water and basket of fruit. The food was amazing something different every night. Soups, salads, fish, different meats,pastas,rice, fresh fruits and fabulous cakes plus much more. The waiting on staff very friendly, polite and very helpful. maids doing the rooms very pleasant and polite. maid used to leave petals on bed nice touch. bus stop outside hotel bus every 20 minutes 2euros. hair dresser down stairs very good was made up with my hair, had a wash and blow dry. great hotel would certainly stay here again.Reception stall all very friendly and helpful. porter helpful and chatty. over all great holiday no problem getting sun beds any time of day.Free safe in bedroom.
We arrived at Grecotel, early hours of the morning, Saturday 19th August. On arrival we were offered a cold flannel and a cool drink. Once checked in, we were whisked up to our room in a buggy. As people have stated, the rooms are a tad dated. ( however, we wasn't bothered as honestly the only time spent in room, was to shower and sleep) We stayed in a bungalow room with a garden view. It had a sliding door, the sliding door did not work on one side. This again didn't really bother us as our teenage son, had some privacy with the one side that did work. The main double bed was massive and comfortable, however the single sofa beds were not adequate for our teenage son. Who is 14 and 5'10. The complex was lovely the pools, beach and garden spaces were kept clean and to a high standard. Food was good and plenty, enough choice for everyone. I would highly recommend the al carte at the pavilions the view was amazing, food was fab. However don't opt for the cheese board as it's basically the cheese from downstairs and two bread sticks! What makes this hotel is the staff! Zack from the beach bar is amazing, he had me my husband and son in stitches. Pawal from the lobby bar in the evening was always ready to greet us, shaking my husbands hand and making cheeky jokes! These two bar staff go above and beyond to make you feel welcome and special! Also I think her name was Christina in the main restaurant, if you want serving fast, she's your girl! She always had our coffee ready soon as we sat down, on an evening she brought us our wine without asking! She was star. Not forgetting the entertainment staff! Although it was not our cup of tea, the entertainment staff worked hard and always tried to engage you. The Scottish guy bobby, was fantastic! My son and husband was up playing boules during the day with him. The young girl who does the aqua zumba is so lovely and would pass 15-20 mins with you talking about the resort and life in general. We really loved the experience and would like to thank grecotel and the lovely staff mentioned, for a fantastic holiday. Tips: Take pegs for towels on loungers! Take your own floats for pools You will need beach shoes and goggles for pools. If you want to take drinks back to your room whilst getting dressed for an evening, ask for a large wine, it's a pint of wine and you have glasses in your room.
We wanted 2 weeks of mindlessness and that's what we got. Loads of sunbeds bagged at dawn but enough for all! Lots of food choice although not so good for vegetarians! Staff smiley and helpful. Fantastic pools great for children. Beautiful grounds and terrace for drinks although seriously overpriced cocktails and there's a weird system not made clear at the outset re what is/isn't included in your deal. Certain times amassed really long queues at the restaurant and it seemed to take forever to get seated but we quickly learnt when to avoid these. Rooms dull but we knew this from previous reviews. The little shop in the hotel is great - stocks everything imaginable, isn't seriously overpriced and we were able to order a newspaper that wasn't stocked. Kos town was uninspiring so we went only once. Overall the hotel was a good choice for 2 weeks of glorious sunshine.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 970 reviews