Grecotel Kos Imperial Thalasso5.0 out of 5.0
Recent guest reviews
Following a late check in we were greeted by a very clean & spacious one bedroom apartment. The fresh fruit, wine & bottled water provided were a welcome sight. The bathroom was large & we liked the addition of bathrobes, slippers & toiletries. We discovered one of the two single beds that had been made up in the adjoining room had a damaged base which was quite dangerous. Late that night we had to switch the sheets/blanket to the other one so our son could sleep safely. We reported this to reception but the bed was never repaired. The king size bed despite looking comfortable I'm sad to say was not. It dipped in the middle & was most uncomfortable. Air con was good. Flat screen tv had plenty of channels to select & a CD player was a lovely addition. On the whole the cleaning of the room was of a high standard however we did have serious issues with the maid that regularly cleaned our room. This left us disappointed and knocked the trust we placed in this person. The incidents we experienced were reported to our Tui rep who looked into the matter on our behalf during our stay. After many years of staying in hotels abroad we have NEVER had anything taken from our room. We were shocked to discover during our first few days that coins amounting to €2-3 disappeared. My husband has a tendency to leave his loose change lying around & when this disappeared (€2-3 in numerous coins) we could only conclude that as neither myself nor my family had taken them then the only other person to have access to the money was the maid. Safe to say we erred on the side of caution & stored anything of real value in the complimentary safe located in the room. My husband continued to leave his loose change around but montored it on a daily basis. A day or two later when it happened again a further €1-2 was taken, this time we took our concerns to Violet the Tui rep. She offered to make further enquiries with the hotel & informed us the next day that the maid had admitted to taking the money. The maid apparently had presumed we had left the money for her as a tip. This left us confused as we are more used to tipping staff at the end of a holiday NOT within the first few days of it. We did question whether the maid was being completely honest about her reason for taking the money. After our room was next cleaned €2 were left in our room & we presumed this to be her way of apologising. We chose to give her the benefit of the doubt & we did not pursue the matter further. We presumed that we would experience no further problems with this maid until just a few days later when we returned from an all day trip to discover our room had NOT been cleaned! Bizarrely we discovered the children's beds in the small bedroom had been made up but the rest of the apartment was chaotic. Wet bath towels left on the bathroom floor, bins unemptied, dirty cups and glasses dotted about, the double bed unmade & floors unswept. Within 10 minutes of telephoning reception, two maids came to clean the room. Staff presumed we had left out the 'Do not disturb' sign which I insisted we had not. If we had then why had the childrens beds been made up? We still can not offer a reasonable explanation for this & neither could housekeeping but we suspect it was the maid expressing her anger at us for having being reprimanded for taking the money from our room. After this the least contact we had with the maid the better!! In normal circumstances we would have left a tip for the maid at the end of our stay but because of the poor service and dishonesty we did not. Not surprisingly we did not receive a hotel feedback form in our room the day before our departure, whereas other neighbouring guests received theirs via the maid. No prizes for guessing why! Instead we had to request one from reception which we hand delivered back to reception to ensure it was safely received by housekeeping. On the whole we were impressed by the service we received at the hotel. Attentive restaurant servers during Breakfast, Lunch & Dinner. These waiter/esses worked very hard to satisfy guests, they were sociable, friendly & polite despite the long hours they work. Managers/captains were on hand during mealtimes but we feel that the relationship between them & the servers could be improved upon, they could more actively assist the servers to help speed up service during very busy times instead of just standing around. One member of staff we felt could have done more to assist her fellow servers was a captain called Ludmila who was located most evenings in the Lobby bar/terrace. On our first evening she appeared to be very pleasant. However from that day on we found her to be slow to take orders. She would serve the table next to us & then move to another area ignoring us completely. We had to signal to her to call her over otherwise we didnt get served. She didn't always appear happy whilst she worked & that was not a good impression to give guests. One evening she upset some guests with her behaviour, when they complained about her they were subjected to a very unprofessional loud outburst from Ludmila that could be heard by other guests. She blamed her poor service on the 10 hours a day she worked & how tired she was. She was very rude to the guests & the incident only came to an end when another captain came to speak with her. Evening entertainment both at the Pool Bar & the Lobby bar was good but nothing special. Bar staff at the Pool bar were very helpful & efficient during the day and evenings. Service here was also quick & friendly. The entertainment team worked immensely hard to amuse & engage with guests despite there being a language barrier. There were lots of daytime activities for guests of all ages to participate in. On the whole the team were very sociable, professional & always smiling. Inparticular from the team we found Tesa & Ozzy to be very friendly. They were a credit to the hotel! The hotel is situated in a fantastic location with amazing views. Inside the hotel was very impressive with beautiful water features throughout. We did find the hotel lobby uncomfortably warm even when doors were closed & the a/c switched on. The grounds were well maintained & a credit to the gardeners. The various pools and surrounding areas were of a high standard & kept spotlessly clean. We particularly liked the poolside bar, the waterfalls & rivers. We thoroughly enjoyed snorkelling in the crystal clear sea. Though a pebble beach it was advisable to wear sea shoes so this didn't really bother us. Views of the Turkish coastline were amazing, Bodrum is so close & easily visited by one of the many boats operating out of Kos town harbour. The porters were very welcoming and helpful during our arrival when transporting us to our accommodation & during our relocation to a late check out room at the end of our stay. Reception staff were very accommodating & welcoming, we always felt well looked after & in safe hands if Fatima was handling our enquiry. We enjoyed our complimentary meal at the a la carte restaurant. The food was delicious & of a very high standard. Waiters/esses were exceptional during our meal, we found Pentalis there very engaging & very attentive. Generally the food in the main restaurants was varied & extensive at all mealtimes. Meals were of a high standard & you could see they had been lovingly created by kitchen staff. Days before our arrival Kos was hit by an earthquake & it was apparent that some areas of the hotel had suffered damage. Contractors worked long & hard to repair the damage & keep inconvenience to a minimum so it was nice to see these areas repaired and returned to their natural state just prior to our departure. On the whole we had a very enjoyable stay. Sadly though we were not impressed at all with the ridiculously small airport on Kos. The overcrowding & long queues both inside & outside the terminal were unacceptable. Minimal seating inside meant children & adults were having to sit on the floor. Also tempers were fraying & arguments broke out whilst people scrambled for vacant seats. Overall not a good end to our holiday & not a good start either with our maid issues!! It's doubtful we would return, but if we did it would not be during high season.
We arrived at 4am on a Sunday morning and the check in was very efficient. The entrance hall where check in is located looked amazing and reassured us about the quality of this hotel. Meals were superb and the staff all work so hard to make guests comfortable. Our room was located to the side near the restaurant but was quiet and peaceful. The upkeep of the hotel is excellent and it is so close to the beach which while a stony beach was nevertheless very nice. Lots of sun loungers and pools and the lunch served near the pools is a good idea. Our all inclusive deal meant we could choose Greek wines and lots of fantastic premium cocktails and the selection is impressive. The atmosphere and staff in the upstairs piano cocktail bar were of a high standard. Our room was very comfortable and large and the staff kept it so clean. The hotel has a bus stop outside into Kos town for 2 Euros and takes about 10 mins. We were very happy with this hotel and would definitely recommend it. Only down side it there was no gym but not a major issue.
Stayed for 10 days very last minute in October. It was brilliant. Food great..anyone that moans is mad there is so much choice. Rooms slightly dated but you only sleep there. Staff were friendly and very helpful. Everything is so clean. Loved the 'cat cafes' All and all excellent x
My wife and I stayed for two-weeks at the Kos Imperial in July, in a bungalow room. We have used the Grecotel chain before and were not disappointed! Their hotels are very similar in quality and layout and we felt at home almost straightaway. The bungalows are well appointed with plenty of space to move around, sit and relax, etc. The small glass table and chairs are welcome and allow you to sit properly to eat, etc. Room quality is good and all the usual amenities (AC, safe, minibar, hairdryer, etc.), are provided. Water, complimentary wine and a fruit bowl were provided when we arrived. The bed was changed daily along with towels and the maid laid flowers on the bed, or created 'towel animals' - this was a nice touch! The bungalows were well situated away from the main complex near a secondary smaller pool - this provided a quiet retreat away from the main pool and families and was a good balance. Pool loungers were more-or-less available everyday, but we did have to play the 'early towel placement' game some mornings. Later in the day they were plentiful. As the hotel caters to over 1000-guests I guess it could be busy at peak times, but we didn't have any problems. Towels are freely available and could be replaced as many times as needed. The grounds are landscaped throughout and well maintained. The accommodation and hotel buildings were well appointed, well-maintained and immaculately clean. The main hotel houses the restaurant and other facilities. We found the restaurant a little large at first, but obtaining a seat (at peak times as the holiday went on and more people arrived) became a challenge. The outside seating was very pleasant, but windy when we were there. The food quality was very good with wide selections of salads, cold dishes, hot dishes, show cooking and desserts. It was easy to find something you liked. We booked half-board and found the drink prices a little steep, particularly for wines, soft-drinks and coffee. The all-inclusive option is probably the best deal for two-weeks and for those fond of a tipple. The staff are excellent, friendly and accommodating. Restaurant and bar staff were particularly good - special thanks to the lovely Maria and Dimitrious, who made our stay all the better. Evening entertainment was varied, fairly low-level and welcome when just sitting with a drink and taking in the ambience! The female pianist was excellent! Hotel amenities were good - I used the gym every day. Whilst it was a little small I managed to run everyday, but I guess it could be packed at peak times. A good range of machines and exercise equipment is provided. Pools were crystal clear and cleaned daily. They were cold (as usual), but you got used to it after a minute or two. The large pool at the front of the hotel and the river were very impressive, but mainly used by families. I did not use the TUI transfer as we booked beforehand and drove a car from the airport. This was reasonably priced and we were collected from the airport by the car-hire operator (GOLDCAR). The car was clean and undamaged. His service was very good and he was very friendly. The drive is about 30-minutes and the hotel is fairly easy to find. Hotel parking was free and relatively easy to find. We did go on a couple of tours with TUI (half day Mysteries & Legends and a full day to Bodrum).These were okay but a bit expensive for what they were. With a little research locally I think you could save yourself quite a bit of money with the local tour operators. Kos is a small island and other than the Town there isn't a great deal to see in other parts other than beaches and mountain villages, so perhaps relaxation is the key. It is a very pretty island however, so soak up the culture over good food and wine, particularly in the Town. Overall a relaxing holiday and great accommodation and service. Thanks!
We stayed at this hotel in early october 2017. What a wonderful hotel. Beautiful room with large terrace. As welcome a basket of fruit and a bottle of wine. Very friendly staff. Very large garden. Very big choice of very good food. Bus to city stops at the hotel.
I had asked for a lower room in one of the 'bungalows' and had a beautiful room with terrace that led directly to the poolside - we could leave the door open while we lay on a nearby sun bed and it was close to all amenities. Food was excellent, we had opted for all inclusive on the basis that it wasn't much more expensive than half board and an occasional lunch and cocktail would justify the extra. As it was, it was fabulous value. All meals in main dining room were buffet, but excellent selection and quality - we have previously had bad experiences of buffet style meals on half board so were a bit anxious but fears were quickly allayed. We didn't do the evening entertainment, preferring the gentler music in the lobby bar - again very good. The staff were amazing, clearly committed to excellent personal service, hard to name names but some notable ones - Ludmilla, Christos, Paoel, Dionisis, Flora but many others whose names I didn't catch. Overall a lovely hotel, but for me it was the wonderful staff who have particularly made this a very memorable holiday. The buttons below are not allowing me to click a rating for service, cleanliness and value and I would have given 5 to all three.
What a wonderful holiday. This hotel is really great. When we arrived in September we were greeted with a welcome and news of an upgrade to a suite (this is the 1st time this has happened to us). We had a beautiful suite w ith lovely garden and patio quite near pool with our own sunbeds which was an added bonus. The suite was immaculate with everything you need and maid service twice a day. Water provided everyday and fruit every 2 days, 3 bottles of wine on arrival a beautiful beach bag to keep and to top it all a gift bag of lovely goodies left in our room on our last night. The food was really good with a good selection every night and b reakfast was great. The staff were superb , the lovely maid,reception staff and dining staff were all extremely helpful and pleasant. Olga the welcome manager was superb. Nothing is too much trouble in this hotel. Pool beautiful, grounds really well kept and clean. Were not a fan of the shingle beach but everything else excellent. Many thanks to all the staff. Mr Mrs C Jones
Beautiful hotel! I stayed for 4 nights with my 1.6 year old baby, premium package This is a resort, the rooms are spread across very large grounds The staff is so welcoming and nice The room was great The food was excellent, a lot of choices Grecoland – the hotels kindergarten is excellent, our babies loved playing in the yard, the 2 girls running it are very good with the kids We took a taxi every day to the city – 10 min drive, 10 euro for all (we tried using the bus but after waiting for it for 20 min with small children we gave up) unfortunately the weather was too cold for us to enjoy the pools and sea The only thing missing that would make this hotel the best is a shallow pool with games and running water or sprinklers for infants and children to play around We had a wonderful time and I highly recommend this hotel ** by the way – I heard about this hotel from a friend who recommended this hotel in her website – ORIT LEV LERMAN
My husband and I was here for a long weekend at in the end of September. Perfect, calm place. Clean and well layed-out rooms. Our room had a small terrace outside,with bushes around which gave the terrace privacy. Great buffet breakfast. The staff was friendly and service-minded. We had a great stay at this hotel and would definitely come back as a couple or as a family.
Lovely resort. Excellent animation team making sure kids are enjoying themselves. Great buffet breakfast. Staff were all kind and helpful. Lovely restaurant across the street and a rental car. Didn't get my 5th point due to poor wifi . Also curtains in the room that don't block daylight... It's vacation time ! A Good sleep is important !
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Located in Psalidi within 2 miles (3 km) of Agios Fokas Beach, Grecotel Kos Imperial Thalasso is within a few miles (5 km) of Kos Marina. This 384-room, 5-star aparthotel has 2 outdoor pools along with a full-service spa and 4 restaurants. Kos Thermes is also nearby.
Start your day off right with a free buffet breakfast. There are ample dining options with 4 onsite restaurants, including Lagoon Main Restaurant, which has pool views. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All of Grecotel Kos Imperial Thalasso's 384 soundproofed apartments provide furnished balconies, refrigerators, and minibars. For entertainment, guests can expect to find satellite TV. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and desks.
Guests of Grecotel Kos Imperial Thalasso have access to a full-service spa, 2 outdoor pools, and an indoor pool. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach aparthotel include a lazy river, a children's pool, and a health club.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 1001 reviews