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Kobe Bay Sheraton Hotel & Towers

4.0 out of 5.0

Recent guest reviews

We stayed here recently for three nights and found it to be excellent in almost every respect. I should preface this by saying that I was initially put-off by some of the less than positive reviews I read...But my experience was that this hotel is a perfect place to stay if you are in the Kobe area. Rooms were beautifully designed and furnished and exceedingly comfortable. Everyone at the hotel we spoke with was fluent in English and very service oriented. Breakfast was among the most unique experiences....a generous buffet of both Japanese and Western dishes. It was actually fun to eat and to try so many 'unknown' dishes. The only down side was the Executive Lounge, which had a hard time accommodating guests during the cocktail hours. Considering the overall quality, room prices are exceedingly reasonable. Buses depart the hotel to various points in the city on a regular basis. There is also a regularly scheduled bus to Kansai International. Moreover, the Rokkoliner train stops just next to the hotel. Using it, you can connect to the JR network of trains as well as the Hanshin Private railway, which connects Kobe to Osaka and Himeji. Bear in mind that the hotel is on Rokko Island, and not in the city center. Thus, you will be relying on the buses and/or trains ( or taxis) to get around.

We were planning to stay in Kyoto to see the cherry blossom, but since it is the peak of the season, everything was sold out. We found this hotel and decided we will use the public transportation to get to Kyoto. It was a wrong decision, we should have stayed in Osaka. The hotel needs serious renovation. When we went to check out the hotel's business lounge for drinks and appetizers, we felt like attending a funeral service. The best thing about the hotel is the view of the bay and the breakfast buffet, other than that, I don't think I would recommend this hotel to other visitors.

Stayed for 1 night at Lounge level on a weekday with a 4 year old. Room came with access to Hot spring via exclusive elevator access (meaning you can visit in your yukata wear directly from your room). Went to the onsen (hot spring) 3 times during the 1 day stay. It was that good. Also used the gym and swimming pool (had the pool all for ourselves! Nobody was there on a weekday afternoon). Of course, used the hot spring afterwards instead of a shower. Hot spring water is direct and not recirculated, so it is as good as it gets. Quite incredible considering the hotel is on a man made island. Club level has good range of drinks, snacks and light appetizer in the evening. You can choose to go to the breakfast in the 1st floor buffet instead, which is what you should do if you want to have a full breakfast. Lounge offers adequate continental menu. Room is clean and remodeled. Hotel is one of the top tiers if you know what you should expect at an average Sheraton. Hotel is secluded from downtown Kobe, but that is supposed to be the point. It is a place to getaway from the hustle and bustle and just enjoy the hot spring to relax. Only issue is that it is used by large sightseeing tours from China and Korea, so if you go to the breakfast or hot spring at the wrong time, it is full of people trying to do the same thing at the same time. If you avoid the tours (Club level is usually not used by them), then you can get the pampered service, peace and quiet. Housekeeping service was fast and good. Hotel facilities were all in working order. Parking is good since it has 4 entrances at the elevator hall so it doesn't matter where you park, you are close to the elevator in almost any spot you park. Wifi was slightly slow. But that is a common issue. Although the PC at the lounge also had a slow connection, so the hotel's connection speed itself may be an issue. Hotel is right next to the LRT station which also has a convenience store. So even though it is secluded, there is no inconvenience. A hidden gem of a hotel. Would stay again. There are other onsen packages too if you don't want to pay for the hot spring or club level extra fees. Oh, and the Chinese restaurant was excellent. Lunch has a order-buffet style in which you can enjoy many dishes in small portions. Almost tried all because everything was so delicious. Kobe and Kansai has a high bar for food, and this place is no exception. Would be back again just for this restaurant.

The Kobe Bay Sheraton Hotel is like an oasis in the Area. It has beautiful views and clean fresh air. Unlike other hotels in nearby Osaka it is serene and quiet. On the 3rd floor is a good size Onsen with hot spring and extremely clean facility. The breakfast is quite complete with everything. The executive lounge serves hors d'oeuvres and drinks in the evening over looking the beautiful bay. I highly recommend this hotel.

We had a very relaxing stay here. It has a wonderful onsen. The rooms are perfect, boasting impressive views of the bay. There are a few draw-backs. The breakfasts, although generous, are sometimes overwhelmed by guests. The hotel is also a little far from the city centre, but the trains can take you there quickly. There is a direct bus that takes you from the Shinkansen station.

The hotel is conveniently located near train station with connections to Osaka, downtown Kobe or even Kyoto. The hotel is a 5 minute walk from Island Center Station of Rokko Liner. To reach JR Sannomiya Station or Osaka Station, you can go to Sumiyoshi Station and take the JR Kobe Line. The train ride from the hotel to JR Sumiyoshi Station is approximately 9 minutes. The hotel is typical of Sheraton built in the 80s and 90' so rooms are a little old. However, it's pretty good size for Japan. The hotel has an excellent roof top restaurant that serves very good but reasonable Kobe steak! The view from there was spectacular at night. I find this hotel very affordable, especially when you travel to the Kyoto region at high season like the cherry blossom bloom or the fall foliage. You may have to travel 30 min more but the saving was well worth it!

My family had a pleasant stay at Sheraton bay Kobe. The location of the hotel is slightly isolated but it provides express bus to the city centre with a fee. We enjoyed the big hotspring located inside the hotel itself while enjoying the Sakura view. The only disappointment we have was with the restaurant. We booked the best French restaurant in the hotel as we really wanted to try their famous Kobe beef. But we were really disappointed with the quality. We paid so much for a lousy piece of Kobe steak. My children enjoyed the fish better. We cut short our stay there after 2 nights and spent the rest of our 7 days vacation at Arima Onsen nearby and another 3 days at Sheraton Tokyo Disneyland. We will definitely go to Kobe again as we really love the place. The culture and environment are all pleasing.

Nice hotel, good sized room if a little tired, the bedding was changed every day, which I found to be wasteful as they asked that you used all the loo roll to be eco friendly!! One of the downsides of this hotel was the drain in the bathroom which smelled quite bad, so it would be fair to say there is an issue with the drains, the other issue was the view which was obscured by some factory of sorts. Also the internet is pretty poor. The hotel sits right next to the mono rail which is ideal for getting into the centre of Kobe. Breakfast was fantastic a good variety of food, but the restaurant is tired and seats and carpets need a good clean. There is a bar in the hotel but unfortunately they allow smoking in there as well as the wine bar. All the staff were fantastic, overall a good stay

It was a nice and comfortable stay at Kobe bay Sheraton. A bit far from downtown(actually not too far) but they have a subway station right next to the hotel and the public bus comes every 15min(you need to pay though) for the guests or people who live around the area. Restaurants are so-so but overall service of the hotel was good.

stayed at the hotel for 3 nights. was upgraded to the club floor and had a corner room. It was huge for Japan standards. Travelling into the city was quite easy too, there's a bus station just outside the hotel which will take you to KOBE JR station in 15mins. The bus runs every 15 or 20min. so quite easy to get around. The hotel also has it's own osen... perfect for relaxing.. my son loved going to the osen with his dad... breakfast was also quite nice, but there was quite a number of guests staying so had to queue up for a little while before you get a table... the lounge is quite small, choice of snacks also quite limited.. but i mainly went to get juice for my son...

2-13 Kouyoucho-naka Kobe Hyogo-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Nightclub

Located in Higashinada within a 5-minute walk of Kobe Fashion Museum, Kobe Bay Sheraton Hotel & Towers is within a 15-minute stroll of Kobe City Koiso Memorial Museum of Art. This 270-room, 4-star hotel welcomes guests with 4 restaurants, an indoor pool, and a 24-hour fitness center. Also nearby are Dekapathos and Hakutsuru Sake Brewery Museum.


Relish the French cuisine at Kobe Grill, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


All 270 air-conditioned rooms provide minibars, free bottled water, and safes. TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. In-room massages are available, and other amenities include phones and desks.

Property features

Kobe Bay Sheraton Hotel & Towers features a nightclub, an indoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for JPY 1800 per person one way. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this hot springs hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Room options

Deluxe Twin - Smoking

Twin 2 | Sleeps 3

Club Deluxe Twin - Smoking

Twin 2 | Full 1 | Sleeps 3

Standard Single Room - Smoking

Twin 1 | Sleeps 2

Preferred Double - Smoking

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 834 reviews