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Kobe Bay Sheraton Hotel & Towers

4.0 out of 5.0

Recent guest reviews

We really enjoyed our stay here! We only booked one night here as we had already made arrangements to go into Osaka city for the subsequent days. After arriving, we wished we had booked another night. We booked this place because it was reasonably priced and had an onsen/spa connected to the hotel which is complimentary for hotel guests. The amount paid for the hotel ended up being a little more than originally quoted when I booked. The quote given was apparently for one person although I don't remember the website giving me an option to indicate the number of guests. I believe when I booked the price was 10,530 yen for one night. We ended up paying 13,030 yen for two guests. The room was spacious and very clean. Bathroom is stocked with plenty of toiletries - everything that you would need. The onsen was the highlight of our stay. Typical rules for onsen apply - separate ladies/men sections, no clothes, no tattoos. The onsen and the lounge outside the bath was all very relaxing. The location of the hotel is relatively convenient. There is a train station that goes right to the hotel but we had to transfer twice when coming from the airport. Food options were limited in the Bay Area. Overall, our stay at the Sheraton was awesome. We would definitely stay here again! Likely for more than one night.

Stayed for a couple of days at club room level. Club room has beautiful view. Food is ok but the fruit cheese for tea break was delicious. Rooms are good and comfortable. Very good location with a train within walking distance. Good for being near airport and for going for walks near the seafront.

I spent a week doing business on Rokko Island and stayed at the Kobe Bay Sheraton. It was wonderful. I was given a room on the women's only floor! Nice relaxation area on the floor with massage chair and tea made for a great afternoon break. But the best part of the hotel is their Onsen or communal hot bath. Traditionally Japanese. Absolutely lovely. The hotel is connected by rail into Kobe and quite convenient. The river mall on Rokko Island is nice, not too many good restaurants. But a nice stroll. There is also a running track all the way around the island for some good exercise. I would recommend it for anyone staying on Rokko Island for sure!

I stayed two nights in Kobe Bay Sheraton with dinner buffet plan while my Feb/Mar trip. As a five star hotel, the facilities are good enough. I reserved the room with seaview in western style, 28m in size so it is big compare with most of the hotels in Japan. The stay was comfortable. The food choices of the buffet were not as much in Hong Kong. Overall quite a nice staying during in Kobe.

Sheraton Kobe located on Rokko Island, but it's not too far from city centre. There's a rail connected to the main route and the station just attached to the hotel building. Moreover, a bus runs to and from the Sannomiya Station and bus stop is just at the hotel entrance. They do not provide shuttle bus. It's a family hotel, so the restaurants were quite busy and a bit nosy. I enjoyed the hotel's pool and the lovely onsen, very relaxing. It's a bit crowded at some hours when mothers took their kids with them to bath. So it's better to go there in early morning or afternoon, when you can enjoy a quiet moment. Shops at the nearby mall closed early. We're there at around 7:30pm and found that most shops were closed, only a drug store and the supermarket still opened. There're some shops in the hotel complex, not too many choices though. There's only one thing - if you're not a smoker, better not booking their smoking room. I overlooked something and ended up booking a smoking room. Because it's a prepaid rate it couldn't be changed. The hotel told me they had measure to fix the problem - giving me a humidifier and a spray. However, the humidifier operated whole day but couldn't help at all. Next doors smoked like a hill fire. Anyway, it's a nice hotel, friendly staff, spacious room, generous amenities, I'd recommend to everyone.

We stayed at Sheraton Kobe for three nights. The onsen is absolutely wonderful and even better than most onsen hotels at Hokkaido. The hotel situated at a beautiful park giving a peaceful ambience. It has a fitness club ( pool+tennis court+ gym) which requires entrance fees of USD40 per visit. Will go back again. ❤️

I sometimes stay at this hotel, when I cannot find a hotel room in Osaka, even though I have something to do in Osaka. As long as you have a rentacar, this hotel is very convenient cause its location is very close to entrance/exit of "Hanshin Kosoku" highway. In addition they opened Hot Sprig complex on 3rd floor recently, which must be a good experience for foreign visitors.

We stayed here recently for three nights and found it to be excellent in almost every respect. I should preface this by saying that I was initially put-off by some of the less than positive reviews I read...But my experience was that this hotel is a perfect place to stay if you are in the Kobe area. Rooms were beautifully designed and furnished and exceedingly comfortable. Everyone at the hotel we spoke with was fluent in English and very service oriented. Breakfast was among the most unique experiences....a generous buffet of both Japanese and Western dishes. It was actually fun to eat and to try so many 'unknown' dishes. The only down side was the Executive Lounge, which had a hard time accommodating guests during the cocktail hours. Considering the overall quality, room prices are exceedingly reasonable. Buses depart the hotel to various points in the city on a regular basis. There is also a regularly scheduled bus to Kansai International. Moreover, the Rokkoliner train stops just next to the hotel. Using it, you can connect to the JR network of trains as well as the Hanshin Private railway, which connects Kobe to Osaka and Himeji. Bear in mind that the hotel is on Rokko Island, and not in the city center. Thus, you will be relying on the buses and/or trains ( or taxis) to get around.

We were planning to stay in Kyoto to see the cherry blossom, but since it is the peak of the season, everything was sold out. We found this hotel and decided we will use the public transportation to get to Kyoto. It was a wrong decision, we should have stayed in Osaka. The hotel needs serious renovation. When we went to check out the hotel's business lounge for drinks and appetizers, we felt like attending a funeral service. The best thing about the hotel is the view of the bay and the breakfast buffet, other than that, I don't think I would recommend this hotel to other visitors.

Stayed for 1 night at Lounge level on a weekday with a 4 year old. Room came with access to Hot spring via exclusive elevator access (meaning you can visit in your yukata wear directly from your room). Went to the onsen (hot spring) 3 times during the 1 day stay. It was that good. Also used the gym and swimming pool (had the pool all for ourselves! Nobody was there on a weekday afternoon). Of course, used the hot spring afterwards instead of a shower. Hot spring water is direct and not recirculated, so it is as good as it gets. Quite incredible considering the hotel is on a man made island. Club level has good range of drinks, snacks and light appetizer in the evening. You can choose to go to the breakfast in the 1st floor buffet instead, which is what you should do if you want to have a full breakfast. Lounge offers adequate continental menu. Room is clean and remodeled. Hotel is one of the top tiers if you know what you should expect at an average Sheraton. Hotel is secluded from downtown Kobe, but that is supposed to be the point. It is a place to getaway from the hustle and bustle and just enjoy the hot spring to relax. Only issue is that it is used by large sightseeing tours from China and Korea, so if you go to the breakfast or hot spring at the wrong time, it is full of people trying to do the same thing at the same time. If you avoid the tours (Club level is usually not used by them), then you can get the pampered service, peace and quiet. Housekeeping service was fast and good. Hotel facilities were all in working order. Parking is good since it has 4 entrances at the elevator hall so it doesn't matter where you park, you are close to the elevator in almost any spot you park. Wifi was slightly slow. But that is a common issue. Although the PC at the lounge also had a slow connection, so the hotel's connection speed itself may be an issue. Hotel is right next to the LRT station which also has a convenience store. So even though it is secluded, there is no inconvenience. A hidden gem of a hotel. Would stay again. There are other onsen packages too if you don't want to pay for the hot spring or club level extra fees. Oh, and the Chinese restaurant was excellent. Lunch has a order-buffet style in which you can enjoy many dishes in small portions. Almost tried all because everything was so delicious. Kobe and Kansai has a high bar for food, and this place is no exception. Would be back again just for this restaurant.

2-13 Kouyoucho-naka Kobe Hyogo-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Nightclub

Located in Higashinada within a 5-minute walk of Kobe Fashion Museum, Kobe Bay Sheraton Hotel & Towers is within a 15-minute stroll of Kobe City Koiso Memorial Museum of Art. This 270-room, 4-star hotel welcomes guests with 4 restaurants, an indoor pool, and a 24-hour fitness center. Also nearby are Dekapathos and Hakutsuru Sake Brewery Museum.


Relish the French cuisine at Kobe Grill, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


All 270 air-conditioned rooms provide minibars, free bottled water, and safes. TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. In-room massages are available, and other amenities include phones and desks.

Property features

Kobe Bay Sheraton Hotel & Towers features a nightclub, an indoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for JPY 1800 per person one way. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this hot springs hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 855 reviews