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Kobe Bay Sheraton Hotel & Towers

4.0 out of 5.0

Recent guest reviews

Kobe, is a great place to visit, the food's great, the weather's great, the people are great. The Sheraton Kobe, is also great. The room was well spaced and maintained although it has a rustic hint to it. The linen and cleanliness was on the dot as one would expect from the Starwood chain. Staff was attentive and professional both during check-in and check-out. The building the hotel is in though - looks - lifeless (thought I guess it could be the location) and has not many stores. The bare necessities are around - a Family Mart, a 100-yen store and of course MickeyDee's around the corner. Tattoos are not allowed in the onsen, so I did not have the privilege to experience it, and neither would you if you have a tattoo. It's gangsta! The animal petting park is a train ride away on the Rokko Liner and that's great for the kids. The hotel is affordable and value for money! Now if you're taking the Shinkansen and would want to use Sheraton Kobe as a base, don't bother as the hassle and time used to get to-and-from the hotel to the stations are long and not cost efficient. I'll leave the train routes to be discovered as there are a few ways to get to the hotel, but the bottom line is, you'd still need to end up on the Rokko Liner to get to the hotel. And that's time and money not well spent. However, that's my take and everyone to his own!

Kobe Sheraton has also been my choice hotel when staying for 1 or 2 nights in Kobe. More often than not, the hotel has impressed me time and again and I was excited to introduce this property to my love ones. Alas, I am let down by the Kobe Sheraton for the very first time. I would be reviewing based on my recent experience at Kobe Sheraton Location : The location of the hotel is quite a distance from the main station, Sannomiya. Relied heavily on the shuttle bus which would cost approximately 640 yen ( I think) per person. This has always been a bugbear to me as the hotel hotels that I have stayed provided free shuttle services. This includes the Westin Osaka, the Rihaga Royal Hotel ,the Sheraton Miyako Tokyo hotel and even the Manza Prince Hotel. Kobe Sheraton is the only hotel that I know charges the fee. Check-In process ; As a gold or Plat. member, one would expect a quick check in process however, there are no dedicated queues for SPG loyal patrons and I was left hanging quite a while. Room : The room was a let-down this time round. Carpet of the floor was not end to end laid, minor issue but it caused the room to look sloppy. One of the rooms that I booked had dirty quilt covers and my bed-sheets were not exactly the cleanest. Complained to the front desk and they took prompt action to change the bed linens, Thankfully! Amenities : One of the biggest perk in staying in this hotel is the onsen experience. While the Onsen is as great as usual, some renovation needs to be done on the flooring as it was really quite "spikey" and simply uncomfortable to walk on. After the Onsen, really enjoyed the complimentary corn-tea that was provided. One other service that I usually utilize is the purchase of USJ tickets. As this is a affiliated USJ hotel, one can buy tickets from the hotel's gift shop which is really convenient. Staff : Staff at Kobe Bay Sheraton for the first time have let me down. I understand that there may be certain barriers in terms of language, the front desk and reception often left me hanging without my query addressed. I would however have to compliment the bellboy and the staff responsible for the welcome reception on the 1st floor as they do make the guest feel really invited. Sheraton Kobe unfortunately provided a not so satisfactory experience on my last stay, falling below the standards of the typical Sheraton Experience. Hopefully this will set to improve as this property had seriously Wow-ed me during my first visit.

Had a night stay at Sheraton before taking the flight back to bangkok. The location of the hotel is in the artificial island. It has no sightseeing spot or shops to offer but it has a very nice onsen on the third floor of the hotel. The onsen consists of the indoor and outdoor area. Both area is beautiful and spacey. The partition of the area is practical. We really enjoyed the onsen. It helps relaxing the muscle after the trip in Japan. The 'yu' or the water of the onsen is also softening my skin. I would just stay here for the onsen. Love it!!

I'm a repeater for this hotel, maybe the 5th night to stay here this time. If you travel Kansai Area, Osaka and/or Nara. One day extend trip to Kobe is ideal. From and to Kansai Airport there is limousine bus of one hour ride to here. Then to and from Nara-city to this hotel needs approx.1.5 hour then about an hour from Osaka-city when using Kintetsu Express train needs less than USD20 one way train ticket. For Kobe city center called Sannomiya there is direct bus service from am7-pm11. So it's good to start from here or also make this hotel as final destination for your Kansai trip. Ordinary rooms works well but much happier to stay at Sheraton Club Floor. You may have not only the Club Lounge access but dedicated elevator and entrance for Natural Hot Spring Hama-Izumi using Japanese Yukata wear ready at room this service is only for Club floor stay. Not with Club Room access, still you can enjoy changing your clothing at the locker room of Hama-izumi facility hot spring as well.

As the SPG member,l chose to stay here for one night Location The location is a bit far from the city center, the rokko island line station connect directly to the hotel, shopping mall connect to this hotel,if you liked quiet place , stay here. Room I was upgraded to suites room, big and clean, but the wifi is very slow most of the time. Club lounge The club lounge staff were very helpful .The club lounge is a bit small and during evening cocktail hours it's a bit crowded. Night view from the lounge is beautifu Breakfast The breakfast at the Garden Café. The buffet style breakfast was a very decent spread of food with large variety of American and Japanese style breakfast . Onsen. This hotel now comes with real hot spa (Onsen), l enjoy both indoor and outdoor onsen. it was a pure enjoyment

We really enjoyed our stay here! We only booked one night here as we had already made arrangements to go into Osaka city for the subsequent days. After arriving, we wished we had booked another night. We booked this place because it was reasonably priced and had an onsen/spa connected to the hotel which is complimentary for hotel guests. The amount paid for the hotel ended up being a little more than originally quoted when I booked. The quote given was apparently for one person although I don't remember the website giving me an option to indicate the number of guests. I believe when I booked the price was 10,530 yen for one night. We ended up paying 13,030 yen for two guests. The room was spacious and very clean. Bathroom is stocked with plenty of toiletries - everything that you would need. The onsen was the highlight of our stay. Typical rules for onsen apply - separate ladies/men sections, no clothes, no tattoos. The onsen and the lounge outside the bath was all very relaxing. The location of the hotel is relatively convenient. There is a train station that goes right to the hotel but we had to transfer twice when coming from the airport. Food options were limited in the Bay Area. Overall, our stay at the Sheraton was awesome. We would definitely stay here again! Likely for more than one night.

Stayed for a couple of days at club room level. Club room has beautiful view. Food is ok but the fruit cheese for tea break was delicious. Rooms are good and comfortable. Very good location with a train within walking distance. Good for being near airport and for going for walks near the seafront.

I spent a week doing business on Rokko Island and stayed at the Kobe Bay Sheraton. It was wonderful. I was given a room on the women's only floor! Nice relaxation area on the floor with massage chair and tea made for a great afternoon break. But the best part of the hotel is their Onsen or communal hot bath. Traditionally Japanese. Absolutely lovely. The hotel is connected by rail into Kobe and quite convenient. The river mall on Rokko Island is nice, not too many good restaurants. But a nice stroll. There is also a running track all the way around the island for some good exercise. I would recommend it for anyone staying on Rokko Island for sure!

I stayed two nights in Kobe Bay Sheraton with dinner buffet plan while my Feb/Mar trip. As a five star hotel, the facilities are good enough. I reserved the room with seaview in western style, 28m in size so it is big compare with most of the hotels in Japan. The stay was comfortable. The food choices of the buffet were not as much in Hong Kong. Overall quite a nice staying during in Kobe.

Sheraton Kobe located on Rokko Island, but it's not too far from city centre. There's a rail connected to the main route and the station just attached to the hotel building. Moreover, a bus runs to and from the Sannomiya Station and bus stop is just at the hotel entrance. They do not provide shuttle bus. It's a family hotel, so the restaurants were quite busy and a bit nosy. I enjoyed the hotel's pool and the lovely onsen, very relaxing. It's a bit crowded at some hours when mothers took their kids with them to bath. So it's better to go there in early morning or afternoon, when you can enjoy a quiet moment. Shops at the nearby mall closed early. We're there at around 7:30pm and found that most shops were closed, only a drug store and the supermarket still opened. There're some shops in the hotel complex, not too many choices though. There's only one thing - if you're not a smoker, better not booking their smoking room. I overlooked something and ended up booking a smoking room. Because it's a prepaid rate it couldn't be changed. The hotel told me they had measure to fix the problem - giving me a humidifier and a spray. However, the humidifier operated whole day but couldn't help at all. Next doors smoked like a hill fire. Anyway, it's a nice hotel, friendly staff, spacious room, generous amenities, I'd recommend to everyone.

2-13 Kouyoucho-naka Kobe Hyogo-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Nightclub

Located in Higashinada within a 5-minute walk of Kobe Fashion Museum, Kobe Bay Sheraton Hotel & Towers is within a 15-minute stroll of Kobe City Koiso Memorial Museum of Art. This 270-room, 4-star hotel welcomes guests with 4 restaurants, an indoor pool, and a 24-hour fitness center. Also nearby are Dekapathos and Hakutsuru Sake Brewery Museum.


Relish the French cuisine at Kobe Grill, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


All 270 air-conditioned rooms provide minibars, free bottled water, and safes. TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. In-room massages are available, and other amenities include phones and desks.

Property features

Kobe Bay Sheraton Hotel & Towers features a nightclub, an indoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for JPY 1800 per person one way. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this hot springs hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Room options

Moderate Twin - Smoking

Twin 2 | Sleeps 4

Deluxe Twin - Smoking

Twin 2 | Sleeps 3

Club Deluxe Twin - Smoking

Twin 2 | Full 1 | Sleeps 3

Standard Single Room - Smoking

Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 881 reviews