Skip to main content
Beginning of main content

Kobe Bay Sheraton Hotel & Towers

4.0 out of 5.0

Recent guest reviews

My husband and i spent two nights in Kobe. Out of every city we visited in Japan, Kobe was the most relaxing. The Sheraton made us feel special from the moment we walked in. Since it was our honeymoon, they sent us celebratory treats, which was unexpected and very kind of them. Our room was comfortable, which is expected of all Sheraton properties. We had the opportunity to try three of their restaurants - The Garden Cafe, ARENA Sports Pub, and TERRA Wine & Cocktail Bar. The Garden Cafe had an excellent breakfast buffet and a beautiful atmosphere. It felt very intimate, even though there were many tables. The AREA Sports Pub had a casual atmosphere, which allowed us to watch the baseball game in peace :) They had a great burger as well. TERRA had a wide variety of cocktails -we tried two of them and were greatly impressed! All in all, we would definitely come back to the Kobe Bay Sheraton.Thank you for the wonderful visit!

The place is good and it’s located on an island(rokko island). There is a direct bus from shin-Kobe station charging 440 yen and also a direct shuttle to Kansai airport charging 1800 Yen. The room size is good and amenities sufficient.if you are Mariott gold member don’t expect the same facilities eg lounge as you get in Mariott. Though both Mariott and SPG are one, they still don’t extend the same courtesy that Mariott gold Members gets. The point transfer system doesn’t work and hence the pain. The shuttle to airport through the ticket can be bought via kiosk, you have to contact the concierge for reservation. Wonder why the Kiosk is there , let all go to concierge and do the booking ! The internet is just average .. sometimes is good and majority is average to poor. Food availablity in island after 9 pm is bad.. The rooms shows sign of aging with no room cleaning service on Sunday !! Would just say it’s average hotel and life save is the rokko liner train station which is in the hotel practicaly.

We stayed this hotel on May 2017. I booked this hotel through SPG official website. The hotel was good with providing free onsen. Onsen was very clean, recommend to take the onsen. Although the room was old, the room was big, clean and tidy. The night view of my room was pretty good. The housekeeping service was fast and helpful. The front office staff were polite and nice, but the concierge staff (one old male staff) was impatient to Chinese guest, not up to Japan service standard. The breakfast buffet was ok and not many food choice. The hotel environment was good but we had no time to relax on the hotel. The wifi in the room was bad and even no signal in the room. Sometimes we need to go down to the hotel lobby for better wifi. Luckily, we still had our own mobile data service for sending e-mail.

The food in Kobe has the WOW factor. I stayed here for 7 nights. The onsen takes up an entire floor. Men and women have divided onsens. They have tea refreshment in the onsen lounge. This hotel has a good breakfast buffet included with club room. They give you Japanese yukata and happi coat but no geta. You can walk through hotel with you hotels slippers. This is a state of the art onsen facility. The hotel is on it's own island, so you need to realize that it is not in any downtown area. There is a good supermarket and hospital (used both) adjacent, as well as the monorail access is outside the lobby door. This property even had it's own 88 YEN store and family mart, as well as other restaurants. We went to Kyoto and Himeji Castle, a must visit, and Kinosaki Onsen from here. Jerome fell ill, so we scratched out Hiroshima. Visited OCT 2015

I have visit Sheraton kobe this Tuesday. And it amazing! Cause I got a upgrade of my room although I am the most basic member of SPG. This is amazing when it happens in Japan. They seldom upgrade someone’s booking! And moreover, the staff in the front are all practiced, especially they are good in English! This is really hard for Japanese! And the staff in the night, sorry I forget to ask his name, gently told me where is the convenient store, and this is also a pity of the guest, cause you need to come out of the hotel to reach the store. And more, he is really kind to help me to make a reservation of the KIX airport shuttle, it really helpful! I think this staff is a standard to everyone in your hotel, he speaks good English, also provide the professional service to all of the guest! It was a wonderful stay, I think I will come back again and choose this hotel when I am in Kobe.

The best part of this hotel is the free onsen (hot spring)! It was clean, spacious, nicely set and most of all very few people there. The amenities are great too, from shampoo to skin care products. On top of that, the onsen itself is natural and feels great afterwards! You can immediately tell the difference from your skin. Ok, enough for the onsen. The hotel itself is decent. Sitting in a man-made Rokko island, there are convenient public transportation though running to downtown or Shin Kobe station. There is also airport limo that saves a lot of money for people take flight. Room is spacious but one downside is that even it says non-smoking floor I feel my Room still smells smoke. Lastly the lounge is too small for such a grand hotel and offered too little during happy hour. If not for this I would have given them 5 stars!

Hotel was very busy the weekend we were there, but hotel staff was attentive and tried their best to make sure that everyone was comfortable. In particular I’d like to thank Miho Araki for finding the stuffed animal that we left in our room and shipped in back to our home!! Really appreciate the effort!!

Kobe, is a great place to visit, the food's great, the weather's great, the people are great. The Sheraton Kobe, is also great. The room was well spaced and maintained although it has a rustic hint to it. The linen and cleanliness was on the dot as one would expect from the Starwood chain. Staff was attentive and professional both during check-in and check-out. The building the hotel is in though - looks - lifeless (thought I guess it could be the location) and has not many stores. The bare necessities are around - a Family Mart, a 100-yen store and of course MickeyDee's around the corner. Tattoos are not allowed in the onsen, so I did not have the privilege to experience it, and neither would you if you have a tattoo. It's gangsta! The animal petting park is a train ride away on the Rokko Liner and that's great for the kids. The hotel is affordable and value for money! Now if you're taking the Shinkansen and would want to use Sheraton Kobe as a base, don't bother as the hassle and time used to get to-and-from the hotel to the stations are long and not cost efficient. I'll leave the train routes to be discovered as there are a few ways to get to the hotel, but the bottom line is, you'd still need to end up on the Rokko Liner to get to the hotel. And that's time and money not well spent. However, that's my take and everyone to his own!

Kobe Sheraton has also been my choice hotel when staying for 1 or 2 nights in Kobe. More often than not, the hotel has impressed me time and again and I was excited to introduce this property to my love ones. Alas, I am let down by the Kobe Sheraton for the very first time. I would be reviewing based on my recent experience at Kobe Sheraton Location : The location of the hotel is quite a distance from the main station, Sannomiya. Relied heavily on the shuttle bus which would cost approximately 640 yen ( I think) per person. This has always been a bugbear to me as the hotel hotels that I have stayed provided free shuttle services. This includes the Westin Osaka, the Rihaga Royal Hotel ,the Sheraton Miyako Tokyo hotel and even the Manza Prince Hotel. Kobe Sheraton is the only hotel that I know charges the fee. Check-In process ; As a gold or Plat. member, one would expect a quick check in process however, there are no dedicated queues for SPG loyal patrons and I was left hanging quite a while. Room : The room was a let-down this time round. Carpet of the floor was not end to end laid, minor issue but it caused the room to look sloppy. One of the rooms that I booked had dirty quilt covers and my bed-sheets were not exactly the cleanest. Complained to the front desk and they took prompt action to change the bed linens, Thankfully! Amenities : One of the biggest perk in staying in this hotel is the onsen experience. While the Onsen is as great as usual, some renovation needs to be done on the flooring as it was really quite "spikey" and simply uncomfortable to walk on. After the Onsen, really enjoyed the complimentary corn-tea that was provided. One other service that I usually utilize is the purchase of USJ tickets. As this is a affiliated USJ hotel, one can buy tickets from the hotel's gift shop which is really convenient. Staff : Staff at Kobe Bay Sheraton for the first time have let me down. I understand that there may be certain barriers in terms of language, the front desk and reception often left me hanging without my query addressed. I would however have to compliment the bellboy and the staff responsible for the welcome reception on the 1st floor as they do make the guest feel really invited. Sheraton Kobe unfortunately provided a not so satisfactory experience on my last stay, falling below the standards of the typical Sheraton Experience. Hopefully this will set to improve as this property had seriously Wow-ed me during my first visit.

Had a night stay at Sheraton before taking the flight back to bangkok. The location of the hotel is in the artificial island. It has no sightseeing spot or shops to offer but it has a very nice onsen on the third floor of the hotel. The onsen consists of the indoor and outdoor area. Both area is beautiful and spacey. The partition of the area is practical. We really enjoyed the onsen. It helps relaxing the muscle after the trip in Japan. The 'yu' or the water of the onsen is also softening my skin. I would just stay here for the onsen. Love it!!

2-13 Kouyoucho-naka Kobe Hyogo-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Nightclub

Located within a 5-minute walk of Kobe Fashion Museum, Kobe Bay Sheraton Hotel & Towers is within a 15-minute stroll of Kobe City Koiso Memorial Museum of Art. This 270-room, 4-star hotel welcomes guests with 4 restaurants, an indoor pool, and a 24-hour fitness center. Also nearby are Dekapathos and Hakutsuru Sake Brewery Museum.


Relish the French cuisine at Kobe Grill, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


All 270 air-conditioned rooms provide minibars, free bottled water, and safes. TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. In-room massages are available, and other amenities include phones and desks.

Property features

Kobe Bay Sheraton Hotel & Towers features a nightclub, an indoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for JPY 1800 per person one way. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this hot springs hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

76.0% of guests recommend this hotel

Total of 921 reviews