The hotel and the room were great, but the check-in person we dealt with was rude, dismissive, flat out unhelpful. She seemed almost frustrated with us that we arrived for our stay. A man sitting at the bar was offered more direction and helpful information than the employee. Room was clean, comfortable and spacious. The streets outside were crowded with open air drug use, overflowing garbage cans, and crowds of homeless blocking doors and stairs. Dining in the area offers plenty of choices. We had a few good meals. Parking on Saturday night was free, as we parked our car on the street until 9 and then moved it into the city lot.