Liked pool, exercise room, complimentary breakfast. Did not like that there was no ice machine on some floors-had to go down 2 floors to get ice.
The beds are real bad., And the hotel is pretty old and they need to renovate the rooms and furniture in the rooms. The carpet have stains and the bathroom smells very bad.
Courteous staff, good service. clean room. smooth check in checkout
The hotel says it’s smoke free but our room smelt very badly of cigarette smoke. We could smell it on our clothes after we left the hotel. It was fine for one night but I would’ve gone elsewhere if I had to stay more than one night.
Located within 2 miles (3 km) of Cambridge Ice Centre, Best Western Plus Cambridge Hotel places you within a few miles (5 km) of Wedges 'N Woods Golf Academy. This 106-room hotel has round-the-clock conveniences like a business center, a gym, and a front desk.
Guests can expect free WiFi and LED TVs with digital channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, coffee makers, and free local calls.
Guests of Best Western Plus Cambridge Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
Liked pool, exercise room, complimentary breakfast. Did not like that there was no ice machine on some floors-had to go down 2 floors to get ice.
The beds are real bad., And the hotel is pretty old and they need to renovate the rooms and furniture in the rooms. The carpet have stains and the bathroom smells very bad.
I would like to apologize for not exceeding your expectations. At Best Western Plus we strive every day to provide a superior customer experience. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards. Joanne S Guest Services Manager
Courteous staff, good service. clean room. smooth check in checkout
I am so pleased to hear that you loved your stay with us, and that you found the service to be professional and outstanding. We can't wait to welcome you back to the hotel for another wonderful visit! Warm Regards Joanne S Guest Services Manager
The hotel says it’s smoke free but our room smelt very badly of cigarette smoke. We could smell it on our clothes after we left the hotel. It was fine for one night but I would’ve gone elsewhere if I had to stay more than one night.
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. Joanne S Guest Services Manager
Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Best regards Joanne S Guest Services Manager