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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property
Suburban hotel with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Free buffet breakfast
Indoor pool
Check-in/check-out kiosk
Point of interest
Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Place, University of Waterloo
    ‪5 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(12 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(29 reviews)
  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 398 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(50 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(6 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(16 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

8.4 out of 10
Very good
(17 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(92 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Township of Woolwich

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG places you next to St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets. This 103-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.0 miles
  • St. Jacobs Outlets - 2 min walk - 0.1 miles
  • St Jacobs Farmers Market - 3 min walk - 0.2 miles
  • Conestoga Mall - 3 min drive - 2.1 miles
  • University of Waterloo - 5 min drive - 2.0 miles

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪Ray Woodey's Craft Chippery - ‬4 min walk
  • ‪Jack's Family Restaurant - ‬1 min walk
  • ‪Dairy Queen - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Suburban hotel with free breakfast and a fitness center
Guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Guests can expect 42-inch LED TVs with digital channels, along with free WiFi and wired Internet. Select Comfort beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Free daily buffet breakfast

Hampton Inn & Suites by Hilton Waterloo St. Jacobs

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.0 out of 10, Wonderful, 1,074 reviews
$96 nightly
The price is $113
Oct 19 - Oct 20
Total with taxes and fees
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CAD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: CAD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

As of Oct 9, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG on Oct 19, 2025 start from $87.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Guests positively rate the hotel's walkable location in Township of Woolwich, just steps from St Jacobs Farmers Market and St. Jacobs Market District Visitor Information Centre, and within a short walk of St. Jacobs Outlets. You'll also find St. Jacobs Country Playhouse and Waterloo Central Railway less than a mile away.

Will I be able to park at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG include a casino?

No, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6 AM and 10 PM.

What amenities will couples enjoy at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Couples staying at this hotel will appreciate amenities like a comfy mattress and free Internet access as well as an indoor pool.

Are there hot tubs at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG serves free buffet breakfast from its snack bar.

Will Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG though service animals are welcome.

Are there connecting rooms at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

The closest major airport to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is Kitchener, ON (YKF-Region of Waterloo Intl.), which is 16.4 mi away (24 minutes by car).

Are there rooms with balconies at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG.

Reviews

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 663 out of 1211 reviews
Rating 8 - Good. 340 out of 1211 reviews
Rating 6 - Okay. 125 out of 1211 reviews
Rating 4 - Poor. 40 out of 1211 reviews
Rating 2 - Terrible. 43 out of 1211 reviews

Reviews

10/10 Excellent

Janet

Stayed 1 night in Jul 2025

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, room was clean and quiet and it was conveniently located to walk to everything we wanted to see.
Stayed 1 night in Jul 2025

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2025

6/10 Okay

Matt

Stayed 1 night in Jun 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and convenient to the market
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Not as expected

Plumbing issues in 1st room, so they moved us to another after a half hour, then the 2nd room had no towels. The remote was sticky and the breakfast room had stains dripping down wall. We will likely not return.
Stayed 1 night in Jul 2025

8/10 Good

Luigi

Stayed 2 nights in Jul 2025

10/10 Excellent

Ahmed

Liked: Amenities, property conditions & facilities
The newly renovated Holiday Inn was classy. The suite was laid out with convenience in mind. The staff and management were very accommodating. I would definitely return and recommend this property.
Stayed 2 nights in Jul 2025

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and accommodations. Parking is very close to the entrance, walking distance to markets, shops and restaurants. Would definitely stay at the property again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Doug

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the pool area
Stayed 6 nights in Jun 2025

8/10 Good

Doug

Stayed 1 night in Jun 2025

10/10 Excellent

Carolyn

Traveled with partner
Liked: Amenities
Everything was excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Caroline

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, literally steps from St Jacob's Market and theatre.
Stayed 1 night in Jul 2025

10/10 Excellent

Adam, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

KAREN

Stayed 1 night in Jun 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, hot breakfast
Stayed 1 night in Jul 2025

6/10 Okay

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in Jun 2025

8/10 Good

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation was for 158 and they charged me 208.64 it's a hoax
Stayed 1 night in Jun 2025

8/10 Good

Brent, LaSalle

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful new property with clean and VERY spacious rooms. The continental breakfast was beyond expectation. However, they claimed this was a NO Pet facility and we had a dog barking most of the night in the room next door. The bark was clearly a small breed and NOT a service animal. Also, there is VERY limited parking and both nights we had to park a fair distance from the hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Sa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall good hotel. The only issue we had was that our room did not have room darkening blinds. Also, the bathroom does not have fan.
Stayed 1 night in Jun 2025

2/10 Terrible

Farah

Stayed 1 night in Jun 2025

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