Kent Hyatt Hotels

"I surprised that this hotel had a 8.2 rating. The lobby was nice, small but clean. There are stairs, no ramp, to the elevators. Which makes it difficult for getting your suitcases and extras to your room. They have kiosks for checking in and they don't work and only one person working the desk. This created a lot of confusion and a full lobby, which is very small, of people needing help checking in. The room was very small, no closet, no microwave, but did have a mini-fridge. The bathroom did not have a counter and no place to put your things. The toilet is industrial, like in a gas station bathroom and the toilet paper was above your head on the wall. There was only one trash bin in the room with no garbage bag. There is a pretty good restaurant attached to the hotel which was convenient. There is also a little mini market to purchase drinks, very expensive though."

"As usual, everything was great."

"The room was very clean, staff very friendly, but it’s just not what I’m used to. If you want a higher end hotel, this is not it. It’s not a fleabag, don’t get me wrong. The room smelled like an old hotel. Don’t know how to describe it any better than that. The room was tiny. The parking lot was on a different block, there was no security, and the spaces were very narrow. I worried about my car getting dinged up. "