Kendall Independent

"The location was excellent. The parking and the area surrounding the hotel was very safe, with many restaurants and stores for shooping. The room could use a little work, it felt warn down, the return air vent looked very dirty, as well as the room floor and needed more ilumination. We had daily housekeeping, but the floor really needed an extra scrub. We didn't like the breakfast, aside from the coffee, probably the worst hotel breakfast I've experienced in the last few years. The staff was kind and helped us resolve a problem upon arrival."

"This place is ok. I booked through Expedia because of the “set price” but was charged about $70 more. I booked a room with king size bed, city view and with a sofa in the room. When I checked in the concierge asked if I wanted the king or two beds, I was confused because of what I had already booked, so I said king. When we got to the room, it did not have the sofa which was meant to be the pull out for my son. When I called the front desk they said I have the room with the sofa and I told them I did not and I would like to request the rollaway bed it took them a minute to believe I did not have a pull out and eventually sent the rollaway. The reservation was for 3 guests and only 2 towels were in the room so I called the front desk again and requested additional towels they said at the moment they did not have any clean towels and they may have it later that night. They eventually brought the additional towels. I also asked what were the additional charges that brought my charges to $267 from $192. They said for parking and the rest were taxes. When I checked out I requested an itemized receipt and sure enough I was over charged about $30. I plan on disputing the over charge since I could not wait on a manager and I had an important meeting to attend. Also there was dust on the furniture. I didn’t like that there was no bathroom vent either so the bathroom got very moist and humid, even the floor was slippery. "

"Amazing service"