Best Western Plus Kelowna Hotel & Suites

2.5 star property
Eco-certified hotel with a full-service spa and free breakfast

Choose dates to view prices

Photo gallery for Best Western Plus Kelowna Hotel & Suites

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Private kitchenette | Coffee/tea maker
BBQ/picnic area
Indoor pool, open 8:00 AM to 11:00 PM, sun loungers
Deep-tissue massages, 2 treatment rooms, massages
1 bedroom, premium bedding, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Spa

Explore the area

Map
2402 Highway 97 N, Kelowna, BC, V1X4J1
  • Orchard Park Mall
    ‪10 min walk‬
  • Kelowna General Hospital
    ‪6 min drive‬
  • Waterfront Park
    ‪7 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

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Room options

Standard Room, 2 Queen Beds, Balcony, Courtyard View

8.8 out of 10
Excellent
(15 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Tower

8.8 out of 10
Excellent
(41 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

8.4 out of 10
Very good
(7 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(5 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

8.2 out of 10
Very good
(14 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

9.4 out of 10
Exceptional
(18 reviews)
  • 427 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

9.6 out of 10
Exceptional
(5 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Executive Room, 1 King Bed, Non Smoking, Balcony

8.0 out of 10
Very good
(1 review)
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

9.0 out of 10
Wonderful
(11 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

8.8 out of 10
Excellent
(16 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Kelowna

Located in Dilworth Mountain Estates, Best Western Plus Kelowna Hotel & Suites is within a 10-minute stroll of sights such as Orchard Park Shopping Centre and Mission Creek Regional Park. This 176-room hotel welcomes guests with free breakfast and conveniences like a full-service spa and an indoor pool.

What's nearby

  • Orchard Park Mall - 10 min walk - 0.6 miles
  • Kelowna Golf and Country Club - 3 min drive - 1.9 miles
  • Kelowna General Hospital - 6 min drive - 3.4 miles
  • Waterfront Park - 7 min drive - 3.7 miles
  • Prospera Place - 7 min drive - 3.7 miles

Getting around

  • Kelowna Intl. Airport (YLW) - 10 min drive

Restaurants

  • ‪Tim Hortons - ‬13 min walk
  • ‪Cactus Club Cafe Banks Road - ‬4 min walk
  • ‪Tokyo 1 Asian Buffet Bar - ‬12 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Montana's Cookhouse - ‬4 min walk

About this property

Best Western Plus Kelowna Hotel & Suites

Eco-certified hotel with a full-service spa and free breakfast
At Best Western Plus Kelowna Hotel & Suites, guests enjoy a full-service spa, an indoor pool, and a gym. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a hot tub, and a conference center.
Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Furnished balconies or patios, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and massages. The spa is open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site (CAD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge

Restaurants on site

  • 97 Street Pub

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,910 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1968
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day, plus a deposit of CAD 100 per stay
  • 2 total pets
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 20.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Extended parking fee: CAD 5 per day
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-1 AM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Best Western Hotel Kelowna
Best Western Kelowna
Best Western Kelowna PLUS
Best Western PLUS Kelowna
Best Western PLUS Kelowna Hotel
Kelowna Best Western
Kelowna Best Western PLUS
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel Suites
Plus Kelowna & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel
Best Western Plus Kelowna Hotel & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel Kelowna

Frequently asked questions

What can I see near Best Western Plus Kelowna Hotel & Suites?

This hotel is situated in Dilworth Mountain Estates within a 10-minute walk of Orchard Park Shopping Centre and Mission Creek Regional Park. You'll also find Orchard Park Mall and Cineplex Cinemas Orchard Plaza less than a mile away.

How much does it cost to stay at Best Western Plus Kelowna Hotel & Suites?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Kelowna Hotel & Suites on Jul 15, 2025 start from $163.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Plus Kelowna Hotel & Suites?

Yes, self parking is offered for free at the hotel. Extended parking is available for CAD 5 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Best Western Plus Kelowna Hotel & Suites?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages. The spa is not open daily but only on select days.

Does Best Western Plus Kelowna Hotel & Suites include a casino at the property?

No, Best Western Plus Kelowna Hotel & Suites doesn't have a casino.

Is there an indoor pool at Best Western Plus Kelowna Hotel & Suites?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 8:00 AM and 11:00 PM.

Is Best Western Plus Kelowna Hotel & Suites a good place to stay for couples?

There are many amenities for couples at this hotel, including an indoor pool and a bar plus some guestrooms feature fireplaces.

Does Best Western Plus Kelowna Hotel & Suites have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Best Western Plus Kelowna Hotel & Suites have a restaurant that serves breakfast?

Yes, Best Western Plus Kelowna Hotel & Suites serves free buffet breakfast at 97 Street Pub each morning.

Does Best Western Plus Kelowna Hotel & Suites allow pets to stay for free?

Although they can't stay for free, pets are welcome at Best Western Plus Kelowna Hotel & Suites for a fee of CAD 30 per pet, per day. A deposit of CAD 100 per stay is collected.

Are there connecting rooms at Best Western Plus Kelowna Hotel & Suites?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Best Western Plus Kelowna Hotel & Suites?

The closest major airport to Best Western Plus Kelowna Hotel & Suites is Kelowna Intl. Airport (YLW), which is 5.9 mi away (10 minutes by car).

Are there rooms with balconies at Best Western Plus Kelowna Hotel & Suites?

Yes, every guestroom at Best Western Plus Kelowna Hotel & Suites comes with a furnished balcony with some featuring garden or courtyard views.

Does Best Western Plus Kelowna Hotel & Suites host weddings?

There are wedding services available at Best Western Plus Kelowna Hotel & Suites if that's in your vacation plans.

Best Western Plus Kelowna Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 486 out of 1001 reviews
Rating 8 - Good. 343 out of 1001 reviews
Rating 6 - Okay. 88 out of 1001 reviews
Rating 4 - Poor. 46 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Renata

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hot Tub Not Working

I opted for a break from my usual five-star hotel due to a lack of suites with a king bed. The Best Western's courtyard looked perfect for my son to play, and with a tub and pool—essentials for my family on business trips—it seemed like a good choice. Unfortunately, the hot tub and pool water were cold, and after reporting this, they said they would email the maintenance crew which I thought great. I then asked the next day if it had been fixed and the agent said yes, so we got my Son all ready to go just to find 2 out of order signs. Since I trusted the agents word, I went to check at the front desk if maybe these signs were left there by accident but sadly they weren't. The hot tub ended up being out of order for half my stay which was incredibly disappointing as it is the main reason I booked the property and would have booked elsewhere had I known. In review of other comments with the same concerns, it seems that the issues remain so while I don't write reviews due to lack of time, I thought I would give a heads-up to others in case they care about the hot tub and pool as much as I do. Prior to this issue, everything was great but with the lacking amenities, the cost isn't justified as market rate for properties without a hot tub and pool is much less per night.
Stayed 2 nights in Mar 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Stayed 2 nights in Mar 2025

10/10 Excellent

Chantelle

Stayed 1 night in Mar 2025

2/10 Terrible

Graydon

Disliked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Katie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and pet friendly room are very spacious
Stayed 1 night in Mar 2025

6/10 Okay

Steve

Liked: Room comfort
Disliked: Cleanliness

Meh

It was ok the room wasent the cleanest but it was ok a bit pricey the breakfast was good tho
Stayed 1 night in Mar 2025

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place when we are visiting Kelowna. We book the King suite in the tower which has fantastic views! I also enjoy the large bath tub and the huge seating area. This hotel has the friendliest front desk staff who are available and eager to help and the pub attached to the hotel has fabulous food and great staff with a fun party vibe. Free breakfast is a great touch with loads of options. The indoor pool is massive and surrounded by large windows to bring the outside light in - lots of seating areas outside in the large court yard with beautiful trees and a large grassy area for a walk.
Stayed 1 night in Mar 2025

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Mar 2025

4/10 Poor

Christopher

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Terrible experience all around.

Check in was a complete pain. The receptionist was not helpful and made excuses. Then when we got to the room the smoke alarm wouldnt stop making noise. We asked to have this fixed while we went for supper and it was not fixed by the time we got back. The receptionist made excuses for why this was not done. By this time is was quite late but we were not able to stay in this room like this so we insisted on packing up and moving rooms. Then when we checkout out the next day they charge us an extra $50. This place is terrible. Wont be staying here again!!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael, North York

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked how close it was to amenities.
Stayed 3 nights in Mar 2025

8/10 Good

Winfield

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Mar 2025

6/10 Okay

Amanda

Stayed 2 nights in Feb 2025

6/10 Okay

Jim

Business traveler
I dont have much to add. Although when i think about it, today March 7 was my final day. Checking out. Having breakfast early and doing paperwork for my office, i was approached by a server who said "youve been here long enough, close to an hour. We have people outside waiting for a table. We need you to leave". Then approached the table beside me which had 4 Seniors and were also asked to leave. I've never had this happen. I found it very unprofessional. As much as ive stayed at Best Western Plus over the years, it will be my last.
Stayed 5 nights in Mar 2025

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the Tesla super chargers were in parking lot. The rooms were big and clean. It’s a big property.
Stayed 2 nights in Feb 2025

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when visiting Kelowna and love the free buffet breakfast, huge indoor pool and gardens with jacuzzis. Bed - Soooo comfy!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the property was close vicinity for pool and restaurant and a nice complimentary breakfast
Stayed 2 nights in Feb 2025

10/10 Excellent

Nash

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. Excellent restaurant and bar on site.
Stayed 1 night in Jan 2025

10/10 Excellent

Aneesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in central Kelowna. Walking distance to restaurants and mall. Rooms are spacious and quiet.
Stayed 1 night in Mar 2025

6/10 Okay

Heather

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Nicole

Traveled with family
Disliked: Amenities
The toilet in our suite was broken and security wanted to come in at 2:30am to “check it out” security… not maintenance. This was the worst stay I’ve had in a hotel. 10/10 would not recommend
Stayed 1 night in Feb 2025

8/10 Good

Andrea, North Vancouver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
It is efficiently run, with an enthusiastic and capable staff. The room was great quality and tastefully decorated. Parking was easy, as was checkout. Will book again on future.
Stayed 1 night in Feb 2025

6/10 Okay

Lacey

Business traveler
Liked: Cleanliness, property conditions & facilities
I am not a handicap person and was put in a handicap room. I do not appreciate this I am a person that can walk and would have preferred a bath. this room had not bath. The front end worker that checked me in was nice in the beginning by the end of check in she was unhelpful. I have stayed a few time and got great service... this trip i did not enjoy and do not appreciate being put in a handicap room!!!!
Stayed 1 night in Feb 2025

10/10 Excellent

Kansas H A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from out of the country and our accommodations were less than good there. Our room at the Best Western was beautiful!! clean and perfect, it was the homecoming we needed Thank you so much !
Stayed 1 night in Feb 2025