Wish we had more time to enjoy the facilities. We spend the entire evening waiting for luggage at the airport that never showed up.
The hotel rooms are a little bit outdated (mostly the bathroom) but were very clean, which is a plus. The staff was super friendly, and we enjoyed our meals at the Oak Cru. I look forward to comeback!
Generally this is decent place to stay with an excellent location. Our experience wasnt the best to be frank. But, I am also going to chalk part of that up to unprecedented times we are in and would also note that the hotel did their best to balance the situation. Location- 9/10. Right on the lake, 5-10 min to walk to where most of the action is at downtown. Rooms- 5 star in early 2000's... a bit dated now. Amenities- Not really a resort in my opinion. Limited to an outside pool. Restaurant- Very good restaurant with amazing atmosphere in the hotel. But, it was so busy with non-hotel guests circulating in the hotel... during a pandemic... that it was a bit uncomfortable. Service- Friendly reception. Comped our parking (much appreciated). Downside... no information etc how to handle no room cleaning at the time of check-in so we came back after our first day and found towles etc not changed. Called front desk several times without answer. Went down to front desk and there are 5 staff standing there with no guests... Learned at that time there is no cleaning service for the hotel room due to covid which I understand is reasonable. But, they should make plan for providing new towels etc OR let us know when we check in that theyre not available and we should re-use. Front desk said they would send towels up... we went back up and then waited and 20 mins later no towels... called again to front desk... no answer... went down for our dinner schedule without shower. 1 star.
Location is great. Services are great for checking in and dinning. I wish that I could stay longer, but my daughter needed to return to school to her math test :-(
the staff was great. they were very friendly and helpful. The rooms were clean but the rooms need to be updated. the rugs were soiled and smelled. Also the washroom door was very hard to close. They have a very loud fan in the rooms had to shut it off to sleep.
Room not clean desk underneath sticky
The hotel itself is nice, and we received a lovely upgrade. Front desk staff were great. It may not seem like a big deal, but the doors of the suites close extremely loudly, waking us up at least once an hour. And our room faced the main entrance and they received a noisy semi delivery at 4 am. No restful sleeps in our three night stay. While the food and drink at the restaurants is good, the service during the day is incredibly slow.
Located in Kelowna Central Business District, Delta Hotels by Marriott Grand Okanagan Resort is adjacent to Waterfront Park and within a 10-minute walk of other popular attractions like Tugboat Bay. This 324-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and an indoor pool.
This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 8:00 AM to 11:30 AM.
55-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, refrigerators, and coffee makers.
Delta Hotels by Marriott Grand Okanagan Resort features a full-service spa, an indoor pool, and an outdoor pool. Valet parking is offered for CAD 56 per night. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include a gym, 2 spa tubs, and free WiFi in public areas.
Wish we had more time to enjoy the facilities. We spend the entire evening waiting for luggage at the airport that never showed up.
The hotel rooms are a little bit outdated (mostly the bathroom) but were very clean, which is a plus. The staff was super friendly, and we enjoyed our meals at the Oak Cru. I look forward to comeback!
Dear Marielli, thank you for being a guest at Delta Hotels Grand Okanagan Resort and for the perfect rating. We are glad to know you were pleased with our well-kept property and courteous staff. Please accept our gratitude for taking the time to review your stay and for highlighting your experience at Oak + Cru Social Kitchen & Wine Bar. We are happy you have enjoyed our delicious food. We are thrilled you had a great visit, and we look forward to hosting you again soon. Matt Koenig, Senior Manager, Rooms
Generally this is decent place to stay with an excellent location. Our experience wasnt the best to be frank. But, I am also going to chalk part of that up to unprecedented times we are in and would also note that the hotel did their best to balance the situation. Location- 9/10. Right on the lake, 5-10 min to walk to where most of the action is at downtown. Rooms- 5 star in early 2000's... a bit dated now. Amenities- Not really a resort in my opinion. Limited to an outside pool. Restaurant- Very good restaurant with amazing atmosphere in the hotel. But, it was so busy with non-hotel guests circulating in the hotel... during a pandemic... that it was a bit uncomfortable. Service- Friendly reception. Comped our parking (much appreciated). Downside... no information etc how to handle no room cleaning at the time of check-in so we came back after our first day and found towles etc not changed. Called front desk several times without answer. Went down to front desk and there are 5 staff standing there with no guests... Learned at that time there is no cleaning service for the hotel room due to covid which I understand is reasonable. But, they should make plan for providing new towels etc OR let us know when we check in that theyre not available and we should re-use. Front desk said they would send towels up... we went back up and then waited and 20 mins later no towels... called again to front desk... no answer... went down for our dinner schedule without shower. 1 star.
Location is great. Services are great for checking in and dinning. I wish that I could stay longer, but my daughter needed to return to school to her math test :-(
the staff was great. they were very friendly and helpful. The rooms were clean but the rooms need to be updated. the rugs were soiled and smelled. Also the washroom door was very hard to close. They have a very loud fan in the rooms had to shut it off to sleep.
Dear Frances, thank you for reviewing our hotel. We appreciate you mentioning how much you enjoyed our attentive service. Fresh, clean, and comfortable accommodations are essential for every guest; therefore, we apologize for these oversights in your room. We have also noted your additional comments, and we are grateful for your patience. This has been addressed with our team, and we hope you will give us another chance to provide you with a better stay. Andres Lamelas, Senior Manager, Rooms
Room not clean desk underneath sticky
Dear Kulwinder, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Matt Koenig, Senior Manager, Rooms
The hotel itself is nice, and we received a lovely upgrade. Front desk staff were great. It may not seem like a big deal, but the doors of the suites close extremely loudly, waking us up at least once an hour. And our room faced the main entrance and they received a noisy semi delivery at 4 am. No restful sleeps in our three night stay. While the food and drink at the restaurants is good, the service during the day is incredibly slow.
Dear James, thank you for choosing us for your recent visit. We were sorry to read about your unpleasant experience at the airport. We regret you were unable to take advantage of our amenities this time. We appreciate your patience and hope that you will come back to experience our hotel the way you should have during this visit. Matt Koenig Senior Manager, Rooms