Honestly, the front desk staff are what makes this place stand out. Friendly and personable. Makes a huge difference.
Had security cameras in the parking lot but seemed like not the best area. Pool/hot tub were closed which was one of the main reasons we decided to take a break on our roadtrip. Secondary lock in room was broke so clearly had been broken into at least once.
This is a clean place to stay. Friendly staff. Breakfast sucked but coffee is good. Let’s all agree that COVID has ruined hotels and let’s get back to hot waffles. Come on America, grow a pair, do some research and realize we’ve been duped by politicians and drug companies.
The property was clean, the staff was friendly and helpful and the breakfast was really good. The beds were comfy.
Staff extreme ly friendly and helpful. Very clean, great breakfast choices
I stay at Hampton Inn's frequently. I appreciate what you get for the price range of the rooms compared to other hotel chains. The beds are always new and comfortable. The staff is always friendly and well trained. The facilities a new, classy and well maintained. And the breakfasts are typically consistent and high-quality. This particular Hampton Inn measured up in all but a couple areas. One minor area was the front desk clerk that spoke so softly she was very hard to hear, even after asking her multiple times to speak up. The most disappointing part of the visit was the breakfast and breakfast attendant. I appreciate the healthy options that Hampton Inn offers but this particular attendant moved very slowly, let the oatmeal turn to a thick dry paste, and didn't keep the juices and smoothies stocked. Also, the coffee pots were not kept filled. Disappointing when you are used the the Hampton Inn traditions of having high quality breakfast that are kept ready and well supplied.
Nice hotel, close to highway good for business trips in the Overland Park area. Only problem was swimming pool out of order.
Hotel was fine. Nothing special and could use some updating for sure. Staff was very nice.
We booked a suite room to accommodate my six family members. However the hotel was conducting a redo of several rooms (not told to us) and did not have any spare rooms. This is a bait and switch. They did not have a roll away bed. When I asked what can be done, the night manager just stared at me and never answered. This same manager acted like I was bothering her and did nothing further for me. Surrounding hotels where booked full due to a soccer tournament. Pool guesses requested twice for towels, which no staff member ever brought to the pool area. A guess had to retrieve the towels from the office themselves. Hampton Inns are usually nice, but this one was an epic fail.
loved the breakfast selection. Great variety and different options each morning. Staff were incredibly helpful and friendly. Great place to stay.
Nice clean hotel with very friendly and helpful staff. Breakfast was good and never ending coffee a bonus. Nice to have a pool, hot tub and fitness room. Close to everything we wanted. We will stay again.
We were in Kansas City seeing the sites for a few days. There were 6 of us. We stayed in a room with a kitchenette and sofa bed along with 2 queen beds. The room was clean. The staff was very friendly and attentive. We needed extra towels, they brought them right to our room in a timely manner. Breakfast was good with a nice variety of items to choose from. There were waffles, eggs, sausage, fruit and danish. Our stay was a very pleasant one.
Breakfast was outstanding! Pristine bedding. Sofa bed was not comfortable but regular beds were great!
The place was nice and the staff were nice. We did have an issue that went unresolved, but we came up with a workaround. So I have to knock them a bit since they did not follow-through to our satisfaction
Love this place. Stay here all the time! Great breakfast, pool and hot tub!
I liked the location in regards to getting around the city, but the hotels location between train tracks, a concrete plant, and the interstate made for some noise when you tried to sleep. Fortunately, my wife and I use a sound machine that drowned out this noise. Besides the outside noise, everything else was great!
The lobby and eating area were especially nice.
Located in Merriam, Hampton Inn & Suites Kansas City-Merriam is within a few miles (5 km) of sights such as AdventHealth Shawnee Mission and AdventHealth Shawnee Mission. This hotel has 85 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Hampton Inn & Suites Kansas City-Merriam features a gym, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.
Honestly, the front desk staff are what makes this place stand out. Friendly and personable. Makes a huge difference.
Had security cameras in the parking lot but seemed like not the best area. Pool/hot tub were closed which was one of the main reasons we decided to take a break on our roadtrip. Secondary lock in room was broke so clearly had been broken into at least once.
Good day Mr. Daniel, We do appreciate you doing the survey through bookings.com we do appreciate it most of the hotels in our area or have outside cameras so we can see what goes on and I do apologize that the pool was not open the hot tub has been down for quite a while you should been told that I do apologize once more and with the doorlock did you report this to anybody at the hotel so they could get the maintenance people to go straight up there once again it has been noticed and passed on to our heads of departments with all your problems we do thank you for your business we do hope to see you again in the future
This is a clean place to stay. Friendly staff. Breakfast sucked but coffee is good. Let’s all agree that COVID has ruined hotels and let’s get back to hot waffles. Come on America, grow a pair, do some research and realize we’ve been duped by politicians and drug companies.
Well the mask mandate was just lifted here in the Kansas City area and we have accordingly hired a breakfast attendant, hopefully on your next visit you can get your waffles on. Thanks for the business!
The property was clean, the staff was friendly and helpful and the breakfast was really good. The beds were comfy.
Awesome, thanks so much for the great feedback, glad to see you enjoyed the new beds =)
Staff extreme ly friendly and helpful. Very clean, great breakfast choices
Thank you for your business, we really appreciate the kind words and will continue to strive to uphold ourselves to those high standards!
I stay at Hampton Inn's frequently. I appreciate what you get for the price range of the rooms compared to other hotel chains. The beds are always new and comfortable. The staff is always friendly and well trained. The facilities a new, classy and well maintained. And the breakfasts are typically consistent and high-quality. This particular Hampton Inn measured up in all but a couple areas. One minor area was the front desk clerk that spoke so softly she was very hard to hear, even after asking her multiple times to speak up. The most disappointing part of the visit was the breakfast and breakfast attendant. I appreciate the healthy options that Hampton Inn offers but this particular attendant moved very slowly, let the oatmeal turn to a thick dry paste, and didn't keep the juices and smoothies stocked. Also, the coffee pots were not kept filled. Disappointing when you are used the the Hampton Inn traditions of having high quality breakfast that are kept ready and well supplied.
I will have made sure to relay this survey with our breakfast staff, and do a little retraining as your issue here is no laughing matter for us, we want our guests to enjoy themselves while staying and the amenities therein. Hopefully with your feedback we will have been able to nip the issue. Thank you for the review, and the business. Take care, we hope to see you again.
Thanks so much for the positive feedback, we really appreciate you taking the time out of your day to respond here and let would be guests know how much you enjoyed the experience.
Nice hotel, close to highway good for business trips in the Overland Park area. Only problem was swimming pool out of order.
Thank you for your amazing feedback of the Hampton Inn in Merriam Kansas, and for giving us a positive review. We are glad to read that you loved our location. We are dedicated to providing our guests with an exceptional experience. Thanks for taking time out of your busy day to recommend us to future guests. We look forward to having you back the next time you are in Kansas City.
Hotel was fine. Nothing special and could use some updating for sure. Staff was very nice.
We booked a suite room to accommodate my six family members. However the hotel was conducting a redo of several rooms (not told to us) and did not have any spare rooms. This is a bait and switch. They did not have a roll away bed. When I asked what can be done, the night manager just stared at me and never answered. This same manager acted like I was bothering her and did nothing further for me. Surrounding hotels where booked full due to a soccer tournament. Pool guesses requested twice for towels, which no staff member ever brought to the pool area. A guess had to retrieve the towels from the office themselves. Hampton Inns are usually nice, but this one was an epic fail.
Thank you for taking the time to review our property, we are very happy to see you enjoyed your stay! We hope to see you again soon!!!