Overall the hotel fulfills the basic requirements of being clean and having the services they promise.
Stayed 1 night here so I can’t speak for “extended stay” part of it but it was ok for one night. It’s clean enough, it’s quite enough and plenty of parking. Price was a bit high for one night but I specifically wanted to stay at this property due to some business in the area and it was fine.
The employees were the absolute BEST! They were very helpful and generous.
The front desk staff were very nice and helpful. The property is getting old and dated. The front entry needs to be cleaned up outside. Stains all over cement and 1yucky over filled trash can. No place for dog food even tho dog friendly. The bath in unit was dingy and didn’t seem clean on walls.
Room smells so bad. No room cleaning for 4 days we are there
Went to go put my kids in bed and there was hair in both beds. Also orbit or the actual hotel website had anything about a $100.00 deposit and then charged my friend $108 when I was quoted $94 after tax.
Not worth the affordable price at all! Dogs barking all night in next room, Outdated everything in room. And I had to waste a considerable amount of time trying to get my $100 incidentals deposit back! I will never book an extended stay agin! Not worth it.
When I arrived I had my hands full with luggage so I looked for the handicap lever to open door well this location does not have a ADA door to assist handicap people to enter nor is there a sign to call for assistance for entry. I am a 100 percent Disabled Veteran. After entering there was two people at the desk behind the counter. The male was just setting there looking down at his cell phone and the female was answering the front desk phone. She had to tell the male to assist me with check-in. While checking in a hotel guest came down to get new towels and asked for toilet paper. She told him they did not have toilet paper in the back. This scared me cause that is an important basic amenity. Got checked in and made it to my room. My room was nicer than I expected and clean. Only two towel sets in a suite that may sleep up to four. The hotel was picked because it was close to where I was going and I knew I would not be in the room much. Bed was comfortable and I did sleep well. Honestly other than the impersonal employees it was a decent stay for the value I paid. But when in the hospitality career field even you are having a bad day you have to present to the guest it is wonderful so you do not affect their perception or make the guests stay bad. Overall, it was a good location for where I was visiting.
Great place to stay! Easy location to get to and get around town. Would stay there again!
Very old and dirty and smell was terrible. Do not recommend.
Loved it always
Friendly staff. Clean rooms for a good price.
Very poor WiFi, bed bugs, and breakfast is only granola bars and instant oatmill. The room itself is not bad.
Very affordable for a clean place to stay a couple of nights.
Had never stayed in this type property before. Won't do it again. Bed was great, no towels in the room. Bedspread wouldn't stay on the bed. Because it's for people who are "living there", there were large groups of workers. It was fine until Friday night, when the place was packed with foul mouthed drunken people. It was frequent in early morning and late evenings, the there was no one at the front desk.
Extended Stay America Suites Kansas City Overland Park Metca places you within 2 miles (3 km) of Overland Park Convention Center and HCA Midwest Health. This 133-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Kitchens, MP3 docks, and refrigerators are also standard. Housekeeping is available on request.
Extended Stay America Suites Kansas City Overland Park Metca features free WiFi in public areas, conference space, and coffee in a common area. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. This hotel also has laundry facilities.
Overall the hotel fulfills the basic requirements of being clean and having the services they promise.
Stayed 1 night here so I can’t speak for “extended stay” part of it but it was ok for one night. It’s clean enough, it’s quite enough and plenty of parking. Price was a bit high for one night but I specifically wanted to stay at this property due to some business in the area and it was fine.
Dear Ilya, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management
The employees were the absolute BEST! They were very helpful and generous.
Dear Clarissa, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
The front desk staff were very nice and helpful. The property is getting old and dated. The front entry needs to be cleaned up outside. Stains all over cement and 1yucky over filled trash can. No place for dog food even tho dog friendly. The bath in unit was dingy and didn’t seem clean on walls.
Dear Kathryn, we are grateful that you loved the warmth of our front desk associates. We shall share your comments with our team. We apologize for any items that were overlooked in the preparation of your stay. Your feedback will be discussed with the housekeeping team, which will help us identify ways to improve our overall service. Sincerely, Hotel Management
Room smells so bad. No room cleaning for 4 days we are there
Jean, thank you for taking the time to share your feedback. We apologize for the issue you had in your suite that caused discomfort. We will share this with our housekeeping staff to take corrective actions. We are also sorry to know that our housekeeping policy was not explained to you. Kindly note, to respect the privacy of our guests, housekeeping is conducted every week, but we also do provide this on your request for a minimal fee. We will utilize your comment to communicate this information effectively. We hope to have an opportunity to host you on a future date. Sincerely, Hotel Management
Went to go put my kids in bed and there was hair in both beds. Also orbit or the actual hotel website had anything about a $100.00 deposit and then charged my friend $108 when I was quoted $94 after tax.
Thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Not worth the affordable price at all! Dogs barking all night in next room, Outdated everything in room. And I had to waste a considerable amount of time trying to get my $100 incidentals deposit back! I will never book an extended stay agin! Not worth it.
David, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
When I arrived I had my hands full with luggage so I looked for the handicap lever to open door well this location does not have a ADA door to assist handicap people to enter nor is there a sign to call for assistance for entry. I am a 100 percent Disabled Veteran. After entering there was two people at the desk behind the counter. The male was just setting there looking down at his cell phone and the female was answering the front desk phone. She had to tell the male to assist me with check-in. While checking in a hotel guest came down to get new towels and asked for toilet paper. She told him they did not have toilet paper in the back. This scared me cause that is an important basic amenity. Got checked in and made it to my room. My room was nicer than I expected and clean. Only two towel sets in a suite that may sleep up to four. The hotel was picked because it was close to where I was going and I knew I would not be in the room much. Bed was comfortable and I did sleep well. Honestly other than the impersonal employees it was a decent stay for the value I paid. But when in the hospitality career field even you are having a bad day you have to present to the guest it is wonderful so you do not affect their perception or make the guests stay bad. Overall, it was a good location for where I was visiting.
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Great place to stay! Easy location to get to and get around town. Would stay there again!
Dear Markus, thank you for your recent stay and your candid feedback. We are happy that you have enjoyed most aspects of our hotel. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. We would love to welcome you back soon. Sincerely, Hotel Management