Much better than the other Extended Stay facilities in the Overland Park area. Clean and quiet. Some wear and tear on kitchen area. Front desk clerk was away from her station for sometime, without any notice that she would be back, leaving customers waiting.
1. Terrible experience checking in and .checking out. No one at front desk both times . Won’t pick up phones . 2. Dirty room. 3. Room Entry Key cards stopped working 3 times Overall nightmare experience. This will be a brand of hotels , I will avoid for rest of my life .
All was good, just breakfast could be better. I recommend this place.
Seemed like an older property. No one at front desk at check out. Had to call and request a receipt for stay - was told I could get one via email, still waiting and will have to call again.
The lobby, hallways, and counters were dirty, There was paper bags left in the elevator floor. Seemed to be understaffed, customers checking in and others waiting to coffee.
Caulking in tub had mold and drain had water rust. Room is ok if you plan on staying several nights and cooking in your room. Continental breakfast consisted of packaged muffins and coffee. Ok room for the money.
Pay attention to the poor reviews!!! First thing you notice old hotel odor. Get into room, notice dirty rag left in bathroom. Then I can’t turn on bedside light because bulb it burnt out. Go to put items in refrigerator and see a dirty appliance. Go to pull out sleeper sofa, and find zero extra bedding for it. Plus empty drink bottles, candy wrappers. At this point, we are in our pjs and not convenient to go to front desk for items. Go to take a shower, shower curtain is stained and moldy and area around drain is rusted. Gross! Then when I need to blow dry my hair, no hair dryer. My husband went to front desk to get one and complained of how bad our room was. All they could say was sorry and if you need items to just ask. We would’ve been back and forth to them 7-8 times during the stay for things. We chose not to eat the breakfast here as I don’t trust their kitchen cleanliness. Beware of this place; pay the extra to go to a better hotel. Or even sleep in your car! It was that bad!!!!
Did not like the shower area except that everything was fine. TV remote was not working, was lazy to call them and fix it.
The overall atmosphere of the room was great. The location gave access to numerous stores. I look forward to staying with you again. Thank you for your hospitality.
Horrible urine type smell strong in the hallway, slight in the room. Two guests appeared to be engaging in illegal activity in front of hotel, which made the facility feel unsafe. I was glad to leave and won’t be going back.
Nice place for a quit stay - It was comfortable and inexpensive
The hotel was convenient to where I had to go and inexpensive. It was also worn but clean
I have stayed at other extended stay Americas before and never had an issue. This one had animal AND human hair in the sheets, I had to ask for a clean set. The staff at the desk was quick to give me a new set, but I did not have a good night even with clean sheets as there was yelling into the early morning. I chose this hotel because they are pet friendly and seemed like a good deal, and I figured I could make some food I brought with me instead of fast food. This hotel had no cups, silverware, etc, so I couldn't make anything and ended up eating some crackers I had in the car. My service dog and I were pretty miserable, only slept a few hours.
Very good value. We’ve never stayed at an Extended Stay America hotel before so I decided to give it a try since the price was lower than I usually end up paying for a hotel. Everything was very adequate and we would definitely stay at an Extended Stay America hotel again.
There was a dirty rag on my bathroom counter when I walked in. The room was clean but seeing this made me feel like the whole room was dirty.
No front lobby personal for 20 minutes. So I left to another. I stayed once before and had a “decent” stay. After this incident I’ll never return.
Within a short walk of Overland Park Convention Center, Extended Stay America Suites Kansas City Overland Pk Nall Av is within 2 miles (3 km) of Towne Center Plaza. This 126-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 126 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
At Extended Stay America Suites Kansas City Overland Pk Nall Av, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables.
Much better than the other Extended Stay facilities in the Overland Park area. Clean and quiet. Some wear and tear on kitchen area. Front desk clerk was away from her station for sometime, without any notice that she would be back, leaving customers waiting.
1. Terrible experience checking in and .checking out. No one at front desk both times . Won’t pick up phones . 2. Dirty room. 3. Room Entry Key cards stopped working 3 times Overall nightmare experience. This will be a brand of hotels , I will avoid for rest of my life .
Thank you for reviewing our hotel. We are sorry for the difficulties you encountered upon check-in and regret the inconvenience you had due to the key cards. Your feedback has been discussed with the front desk team to make sure we are consistent with our service delivery. We have also shared your comments with our housekeeping associates to ensure we provide our guests with the clean accommodations they deserve. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
All was good, just breakfast could be better. I recommend this place.
Thank you for being our guest at Extended Stay America. We are delighted to know you had a nice time with us. We value your feedback and look forward to seeing you again soon. Thank you for the kind recommendation. Sincerely, Hotel Management
Seemed like an older property. No one at front desk at check out. Had to call and request a receipt for stay - was told I could get one via email, still waiting and will have to call again.
Thank you for the review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will also share your valuable comments about the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The lobby, hallways, and counters were dirty, There was paper bags left in the elevator floor. Seemed to be understaffed, customers checking in and others waiting to coffee.
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Caulking in tub had mold and drain had water rust. Room is ok if you plan on staying several nights and cooking in your room. Continental breakfast consisted of packaged muffins and coffee. Ok room for the money.
Thank you for posting your review. We are glad to know you liked your guestroom and you found us to be a good value. However, we are sorry for the housekeeping issues you had in your bathroom. We have shared your feedback with our team to be more diligent going forward. We hope to welcome you again soon. Sincerely, Hotel Management
Pay attention to the poor reviews!!! First thing you notice old hotel odor. Get into room, notice dirty rag left in bathroom. Then I can’t turn on bedside light because bulb it burnt out. Go to put items in refrigerator and see a dirty appliance. Go to pull out sleeper sofa, and find zero extra bedding for it. Plus empty drink bottles, candy wrappers. At this point, we are in our pjs and not convenient to go to front desk for items. Go to take a shower, shower curtain is stained and moldy and area around drain is rusted. Gross! Then when I need to blow dry my hair, no hair dryer. My husband went to front desk to get one and complained of how bad our room was. All they could say was sorry and if you need items to just ask. We would’ve been back and forth to them 7-8 times during the stay for things. We chose not to eat the breakfast here as I don’t trust their kitchen cleanliness. Beware of this place; pay the extra to go to a better hotel. Or even sleep in your car! It was that bad!!!!
Thank you for your recent stay with us and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, so we can offer no excuses for this subpar performance. We have discussed your comments with our housekeeping team to make the necessary adjustments so that this does not happen again. We can absolutely do better, and we hope you and your husband will give us the opportunity in the future to provide the service levels that you expect and deserve. Sincerely, Hotel Management
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management