This hotel appears to have become a shelter for people experiencing housing insecurity, which they don't tell you when you book for obvious reasons! It felt unsafe for my wife and our teenage daughter, the place was a mess, people were lounging around the premises, basic furnishings were absent from the kitchenette (we had to ask for forks), and our "non-smoking" room reeked of smoke! Will not be returning here ever again.
Floor in hallways had paper and other items left lying, floor by connecting door to the other room was sticky and found trash between the beds on the floor. Only one wash cloth for two people.
Much better than the other Extended Stay facilities in the Overland Park area. Clean and quiet. Some wear and tear on kitchen area. Front desk clerk was away from her station for sometime, without any notice that she would be back, leaving customers waiting.
1. Terrible experience checking in and .checking out. No one at front desk both times . Won’t pick up phones . 2. Dirty room. 3. Room Entry Key cards stopped working 3 times Overall nightmare experience. This will be a brand of hotels , I will avoid for rest of my life .
All was good, just breakfast could be better. I recommend this place.
Seemed like an older property. No one at front desk at check out. Had to call and request a receipt for stay - was told I could get one via email, still waiting and will have to call again.
The lobby, hallways, and counters were dirty, There was paper bags left in the elevator floor. Seemed to be understaffed, customers checking in and others waiting to coffee.
Caulking in tub had mold and drain had water rust. Room is ok if you plan on staying several nights and cooking in your room. Continental breakfast consisted of packaged muffins and coffee. Ok room for the money.
Pay attention to the poor reviews!!! First thing you notice old hotel odor. Get into room, notice dirty rag left in bathroom. Then I can’t turn on bedside light because bulb it burnt out. Go to put items in refrigerator and see a dirty appliance. Go to pull out sleeper sofa, and find zero extra bedding for it. Plus empty drink bottles, candy wrappers. At this point, we are in our pjs and not convenient to go to front desk for items. Go to take a shower, shower curtain is stained and moldy and area around drain is rusted. Gross! Then when I need to blow dry my hair, no hair dryer. My husband went to front desk to get one and complained of how bad our room was. All they could say was sorry and if you need items to just ask. We would’ve been back and forth to them 7-8 times during the stay for things. We chose not to eat the breakfast here as I don’t trust their kitchen cleanliness. Beware of this place; pay the extra to go to a better hotel. Or even sleep in your car! It was that bad!!!!
Did not like the shower area except that everything was fine. TV remote was not working, was lazy to call them and fix it.
The overall atmosphere of the room was great. The location gave access to numerous stores. I look forward to staying with you again. Thank you for your hospitality.
Horrible urine type smell strong in the hallway, slight in the room. Two guests appeared to be engaging in illegal activity in front of hotel, which made the facility feel unsafe. I was glad to leave and won’t be going back.
Nice place for a quit stay - It was comfortable and inexpensive
The hotel was convenient to where I had to go and inexpensive. It was also worn but clean
Within a short walk of Overland Park Convention Center, Extended Stay America Suites Kansas City Overland Pk Nall Av is within 2 miles (3 km) of Towne Center Plaza. This 126-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Extended Stay America Suites Kansas City Overland Pk Nall Av features free WiFi in public areas, conference space, and coffee in a common area. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. This hotel also has laundry facilities.
This hotel appears to have become a shelter for people experiencing housing insecurity, which they don't tell you when you book for obvious reasons! It felt unsafe for my wife and our teenage daughter, the place was a mess, people were lounging around the premises, basic furnishings were absent from the kitchenette (we had to ask for forks), and our "non-smoking" room reeked of smoke! Will not be returning here ever again.
Floor in hallways had paper and other items left lying, floor by connecting door to the other room was sticky and found trash between the beds on the floor. Only one wash cloth for two people.
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Much better than the other Extended Stay facilities in the Overland Park area. Clean and quiet. Some wear and tear on kitchen area. Front desk clerk was away from her station for sometime, without any notice that she would be back, leaving customers waiting.
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
1. Terrible experience checking in and .checking out. No one at front desk both times . Won’t pick up phones . 2. Dirty room. 3. Room Entry Key cards stopped working 3 times Overall nightmare experience. This will be a brand of hotels , I will avoid for rest of my life .
Thank you for reviewing our hotel. We are sorry for the difficulties you encountered upon check-in and regret the inconvenience you had due to the key cards. Your feedback has been discussed with the front desk team to make sure we are consistent with our service delivery. We have also shared your comments with our housekeeping associates to ensure we provide our guests with the clean accommodations they deserve. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
All was good, just breakfast could be better. I recommend this place.
Thank you for being our guest at Extended Stay America. We are delighted to know you had a nice time with us. We value your feedback and look forward to seeing you again soon. Thank you for the kind recommendation. Sincerely, Hotel Management
Seemed like an older property. No one at front desk at check out. Had to call and request a receipt for stay - was told I could get one via email, still waiting and will have to call again.
Thank you for the review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will also share your valuable comments about the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Dear Scott, it isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management