Held hostage -- I paid a room deposit in advance -- so they just give me a crummy room and then hold me hostage when I just want to leave. When we go to room, get a huge view of their.....dumpster. Ask for another room -- get a view of couple trucks in dirt parking lot and orange traffic cone. When I re-state this is not acceptable - am told no other rooms available (although they advertise they have 498 rooms). Told them fine I'll just leave and they say so too bad I already paid large deposit. So, I am stuck. Per website photos it is reasonable for me to infer an adequate view (yet, I am not allowed one because I paid in advance). Further, for a place purporting to be four AAA Diamonds and four Forbes Stars -- they should hold themselves accountable. Although we have a baby no one offers to help with luggage upon check-in nor during these rooms' moves. Parking is an exceptionally long and twisting walk and elevators' rides to room. The parking deck is surprisingly filthy. The shower was, literally, a trickle of water. All this for paying room, tax and (ironically) a resort fee for the night. The only correct and well-done customer service experience was the luggage service when we left in the morning. My conversation with Property Manager: him: I don't understand why you complain, it's our most requested view -- my response: what, a view of your dumpster?! Then, he says: Well, we don't charge for the view, we charge for the room.
Quick spring break getaway. We had fun in the pool and watched the moon come up from the large outdoor hot tub
Basically a split level one bedroom suite with full kitchen. There was a hot tub next door and in the other building with an indoor outdoor pool. It was comfortable and nicely decorated. We did see some hairs in our sheets the first night which really skeeved us out. But the 2 bathrooms were great. We had a 21 month crazy boy running around and thought it was an ample space. Sufficient eating area and nice tv's upstairs and down. Balcony as well. Right downstairs were the free buses for mainstreet or wherever you want. 3 or 4 coffee shops at the base. A handful of restaurant options. Ice skating rink. Ski in ski out. There's even a bodega to buy real beer (harder than it sounds in utah) though it's very extremely overpriced and the old cashier was a bit short with us.
Big room, good breakfast. And easy to get to ski areas
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