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Recent guest reviews

Very dirty and run-down old. I was afraid to sleep here.

We love this 0lace with reasonable and spacious suites. This is our 3rd time staying here and can't wait for our next stay. This place feels like home as it doesn't have that hotel feeling.

The property is nice & decent ... Only problem is limited staffing such as only one person doing check in also that same person doing emergencies & house keeping. They need more staff. One person with 4 hats at the same time but still a very good hotel.

The property is convenient to a lot of places. The hotel is old and needs some work. The room was nice. However, most of the outlets, the telephone, and one of the remote's didn't work. There was no iron in the room so our clothes were wrinkled for the weekend. When i checked out, I was not given a receipt. I was told i would be sent one from my travel company which I never heard of. After hearing that I decided to call my credit card company and was told there were two charges for $188.02 when at check in I was told there would be a $100 charge. I will never book a room at this hotel and will tell everyone I no to do the same.

I have a picture showing a roach in the sink. The ceiling wall was disgusting in the shower , rusty areas that if you got scratched most likely die from. It was very disgusting in that hotel. Our room wasn’t ready till 630 for checkin. So much to say please stay one night at this hotel and you would report it. Please don’t promote this hotel again, this no longer a credible site to book from.

We stayed 3 nights. The room was large with nice furnishings but the whole time no one came to clean, remove trash or refresh towels. The first two days we had no trash can in the room and had to request it multiple times. We had 2 dead roaches in the room on the last day. The property needs some basic maintenance. The lights outside two of the rooms flickered. Many of the other guests were rowdy during late hours. When we requested new towels and trash removal it was an hour and a half before anyone came by, at 9:30pm, and I had already put the kids to sleep. We travel to Jacksonville frequently and will not return to this property.

The property seems as if it was poorly kept. Badly Needed a paint job

This looks like it was once a nice property. I'm rather surprised that Wyndham would attach their branding to something so obviously neglected. It was a convenient location but we'd not stay there again.

The staff was nice. The bathroom was nasty and had a moldy ceiling. The kitchenette was nasty. I wouldn’t eat food anywhere around it. The fridge was rusty and smelly. The exterior had trash piled up and was not maintained.

Photos are deceiving! Suite was definitely not worth $190 per night. At this price it needs to be updated and up to the standards of the Hyatt Regency Riverwalk. Place looks rundown and in desperate need of repair. Owner is trying to cut corners with the repairs and it's showing.

Not clean, key would not work to get in the building, furniture dirty,elevator not working proper, i was not satify with rhis porperty so i end up leaving. The door leading into the bedroom would not close. If i thought i could get my money back l, i would be the happiest person on earth. NEVER BOOK THIS PROPERTY AGAIN...

I was a little worried because I read some negative reviews but all I have to say is ignore them! I booked my room for a Thursday evening through Monday morning for "Welcome to Rockville." Everything in my room was clean, lobby was clean, and the breakfast area was clean. Room price was very fair when I booked through Orbitz! A delicious breakfast was served every morning by the sweetest lady! It was not the same old thing everyday which was nice. The property is a little older so some may expect something more grand but the cleanliness, delicious breakfast, and kind helpful staff make up for that! Which again, the price makes up for not having a brand new hotel. I would most certainly stay here again. Will try to book again next year for "Welcome to Rockville." No complaints!

Worst hotel I ever stayed at period. Everything was terrible. I can’t recommend or will I ever stay there again. I wouldn’t stay for free it was that bad of an experience.

The property looks Look its like old and needs work

It needs help old furniture rust bathtubs help it's not clear what every update needs it

Jimmy at the front desk was gracious, kind, polite and helpful which is the exact opposite from my Orbitz experience.

Baymeadows Rd Jacksonville FL

Hotel highlights

  • Free self-serve breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Southside, Hawthorn Suites by Wyndham Jacksonville is within a 15-minute drive of popular attractions such as St. Johns Town Center and VyStar Veterans Memorial Arena. This 116-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Free self-serve breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All 116 accommodations feature kitchenettes and space to spread out with dining areas and sitting areas. Guests can expect free WiFi and 36-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include fireplaces, sofa beds, and coffee makers.


Property features

Guests of Hawthorn Suites by Wyndham Jacksonville have access to an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Guest reviews for Hawthorn Suites by Wyndham Jacksonville

Everyone (28) Couples (4) Family (13)
2
Family with small children Family

Very dirty and run-down old. I was afraid to sleep here.

By , from Virginia on Mar 12, 2020

5
Family Partner Couples

We love this 0lace with reasonable and spacious suites. This is our 3rd time staying here and can't wait for our next stay. This place feels like home as it doesn't have that hotel feeling.

By on Nov 26, 2019

4
Partner Couples Family

The property is nice & decent ... Only problem is limited staffing such as only one person doing check in also that same person doing emergencies & house keeping. They need more staff. One person with 4 hats at the same time but still a very good hotel.

By on Nov 6, 2019

2
Family with small children

The property is convenient to a lot of places. The hotel is old and needs some work. The room was nice. However, most of the outlets, the telephone, and one of the remote's didn't work. There was no iron in the room so our clothes were wrinkled for the weekend. When i checked out, I was not given a receipt. I was told i would be sent one from my travel company which I never heard of. After hearing that I decided to call my credit card company and was told there were two charges for $188.02 when at check in I was told there would be a $100 charge. I will never book a room at this hotel and will tell everyone I no to do the same.

By on Sep 2, 2019

2
Everyone

By on Aug 31, 2019

1
Friends Family

I have a picture showing a roach in the sink. The ceiling wall was disgusting in the shower , rusty areas that if you got scratched most likely die from. It was very disgusting in that hotel. Our room wasn’t ready till 630 for checkin. So much to say please stay one night at this hotel and you would report it. Please don’t promote this hotel again, this no longer a credible site to book from.

By on Jul 23, 2019

Review comment responded on Aug 19, 2019

WE APOLOGIZE THAT YOUR STAY WITH HAWTHORN SUITES WAS UNSATISFACTORY, PLEASE KNOW THAT I HAVE ADDRESSED YOUR CONCERNS AND HOPE YOU WILL CONSIDER US AGAIN IN THE FUTURE

3
Family with small children Family

We stayed 3 nights. The room was large with nice furnishings but the whole time no one came to clean, remove trash or refresh towels. The first two days we had no trash can in the room and had to request it multiple times. We had 2 dead roaches in the room on the last day. The property needs some basic maintenance. The lights outside two of the rooms flickered. Many of the other guests were rowdy during late hours. When we requested new towels and trash removal it was an hour and a half before anyone came by, at 9:30pm, and I had already put the kids to sleep. We travel to Jacksonville frequently and will not return to this property.

By on Jul 7, 2019

Review comment responded on Aug 19, 2019

WE APOLOGIZE THAT YOUR STAY WITH HAWTHORN SUITES WAS UNSATISFACTORY, PLEASE KNOW THAT I HAVE ADDRESSED YOUR CONCERNS AND HOPE YOU WILL CONSIDER US AGAIN IN THE FUTURE

1
Everyone

The property seems as if it was poorly kept. Badly Needed a paint job

By on Jun 30, 2019

Review comment responded on Aug 19, 2019

WE APOLOGIZE THAT YOUR STAY WITH HAWTHORN SUITES WAS UNSATISFACTORY, PLEASE KNOW THAT I HAVE ADDRESSED YOUR CONCERNS AND HOPE YOU WILL CONSIDER US AGAIN IN THE FUTURE

2
Family

This looks like it was once a nice property. I'm rather surprised that Wyndham would attach their branding to something so obviously neglected. It was a convenient location but we'd not stay there again.

By on Jun 30, 2019

Review comment responded on Aug 19, 2019

WE APOLOGIZE THAT YOUR STAY WITH HAWTHORN SUITES WAS UNSATISFACTORY, PLEASE KNOW THAT I HAVE ADDRESSED YOUR CONCERNS AND HOPE YOU WILL CONSIDER US AGAIN IN THE FUTURE

2
Family Family with small children

The staff was nice. The bathroom was nasty and had a moldy ceiling. The kitchenette was nasty. I wouldn’t eat food anywhere around it. The fridge was rusty and smelly. The exterior had trash piled up and was not maintained.

By on Jun 16, 2019

Hawthorn Suites by Wyndham Jacksonville

8737 Baymeadows Rd, Jacksonville, FL 32256
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