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Microtel Inn & Suites by Wyndham Jacksonville Airport

2.5 out of 5.0

Recent guest reviews

Nice helpful staff, quite comfortable room. Good value, I always try to stay there if rooms are available.

The stay was Really nice for the price, definitely worth it

I had to make a quick overnight trip to Jacksonville...this hotel is convenient and offers free airport shuttle service. They are quick as well - no waiting and friendly drivers. My room was very nice, clean, comfy & accommodating. Bed was comfortable, clean crisp linens & nice pillows. Continental breakfast included breakfast sandwiches as well. Coffee maker, microwave & refrigerator in room. They provide free bottles water at front desk & access to free coffee, tea & hot chocolate at all times. The staff were exceptional and friendly - I would stay here again and recommend to anyone going to that area. Nice outdoor pool & patio sitting areas with tables & chairs. Very clean, quiet and well kept. Definitely a great place that is ran well. Staff were more than accommodating & helpful. I'm totally pleased ...you won't go wrong with choosing this place. Great experience.

We stayed overnight when catching a red eye flight. The location is perfect in proximity to the airport. The room was clean, beds were comfy and staff was friendly. Would definitely stay here again!

The sheets & towels were clean. The staff was friendly and professional. It was a nice quiet place to stay for 3 nights. But I will not stay there again.When I checked in they took my drivers licence and made a copy of it. I've had my I.D. compromised before and asked that they not copy my DL. I was told that it was a condition of my stay. If I didn't agree to having all my personal info in the file tray sitting right there on the front desk were anyone can reach over and grab it, I wouldn't be able to stay at the motel. Even though the room was already paid for through a third party website. It was to late for me to make other arrangements so I allowed them to make the copy. Now I can only hope that my identity theft company doesn't call me.

Nice Staff. The Rooms Were Spacious And Clean. Everything I Needed Was There.

Breakfast should have included a bit more. It would also be nice if they had a little store int he hotel that sold food since there isn't a place to walk to to buy food items.

Booked this hotel after having a bad experience at a different Jacksonville hotel. It was very clean. Bed was comfortable and room was clean. Check in and check out were easy and the staff was very friendly. Will definitely stay here again if in the Jacksonville area.

Rooms need to be updated. Bad paint job looks cheap

Small rooms but very clean and updated. Excellent location for the airport and restaurants. would definitely recommend for couples or staying alone

I was pleasantly surprised by the quality of the hotel, the professionalism of the staff. would like a little more variety in the breakfast, but I will definitely stay there again

it was a good value i would tell my friends to stay here

Love this hotel. Always clean & comfortable. We stayed in 2 of these hotels in different locations within one week (Ocala & Jacksonville.) Wish there were more throughout FL.

This was a last minute trip and I was very pleased with this hotel. Very clean, updated, as well as a very pleasant staff.

The last guy at the front desk. James I think? Was nice and professional. He gets a A+. But our non smoking room had smoke coming in thru bathroom vent and staff came in even though we had do not disturb sign on door knob. That really rattled me more than the smoke. We left the room clean and a day early. Will not stay there again.

Gooda stay not too pricey. Booked for work so want looking for much.

It's the closest hotel to Jacksonville airport. True to its word microtel-super tiny room. Uncomfortable bed. Staff is friendly. Free airport shuttle.

The hotel is just right for the price. The room are small. The breakfast is not that good. The staff are nice & friendly.

Staff was friendly hotel and room were clean. Room was tiny. If was probably the equivalent to a UK hotel room for those who have travelled there. Bathroom was decent size but the tub was tiny. Room on had ne bath towel when checking in but that's ok I was one person. Had no idea there was a breakfast bar or whatever it was there cause I was never told at checkin and there was no info book in the room. Saw the selection as I was leaving, didn't look appetizing. Overall a good hotel for the price just far from Downtown ($35 cab fare from Everbank Field)

I stayed at this hotel for 5 days over the Thanksgiving Holiday. The room was clean, comfortable, and nicely decorated. Upon returning, late Thanksgiving night, we found no towels nor soap/shampoo. Went to front desk. The clerk was very dismissive and clearly aggravated. He said that he had been servicing rooms himself Said he had no towels, but he finally did go to a room to get some for us. The next morning, we tried to call the desk multiple times, To insure the same challenge did not happen again. No answer. We tried later in the morning. No Answer. We finally talked to a clerk later in the afternoon. He assured us that we not have the challenge again. Upon our return, we did have towels, but no soap/shampoo. Every morning, the breakfast area was a mess. Not clean. Over flowing trashcans. Supplies would be low or completely out. There were several people behind the front desk, but no one would come to refresh or replenish. A one point, a staff member came and made her own breakfast. There was no milk for guests, yet she found milk and then put it away. Guests had to make their own coffee. No creamer. Milk, etc. The response was, “we have ordered all of that stuff. It will be here on truck tomorrow.” Then the truck, of course, was delayed due to the holiday. The manager needs to pay attention to the details.

Room options

Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 4

Guest reviews for Microtel Inn & Suites by Wyndham Jacksonville Airport

Everyone (9) Couples (29) Business (10) Family (18) Friends (2) Other (16)
5

close to shopping and interstate system

Everyone

Nice helpful staff, quite comfortable room. Good value, I always try to stay there if rooms are available.

By on Sep 4, 2017

Review comment responded on Sep 7, 2017

Dear Traveler, Thank You for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Thank you

5
Everyone

The stay was Really nice for the price, definitely worth it

By , from jacksonville fl on Sep 4, 2017

Review comment responded on Sep 7, 2017

Dear Traveler, Thank You for your review and choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

5

nice, quiet, clean hotel located by airport

Everyone

I had to make a quick overnight trip to Jacksonville...this hotel is convenient and offers free airport shuttle service. They are quick as well - no waiting and friendly drivers. My room was very nice, clean, comfy & accommodating. Bed was comfortable, clean crisp linens & nice pillows. Continental breakfast included breakfast sandwiches as well. Coffee maker, microwave & refrigerator in room. They provide free bottles water at front desk & access to free coffee, tea & hot chocolate at all times. The staff were exceptional and friendly - I would stay here again and recommend to anyone going to that area. Nice outdoor pool & patio sitting areas with tables & chairs. Very clean, quiet and well kept. Definitely a great place that is ran well. Staff were more than accommodating & helpful. I'm totally pleased ...you won't go wrong with choosing this place. Great experience.

By , from Key West, Fl on Jul 21, 2017

Review comment responded on Jul 24, 2017

Thank you very much for the kind words. Its reviews like this that push us to do better. Thank you again

5

great place to stay/close to airport!

Everyone

We stayed overnight when catching a red eye flight. The location is perfect in proximity to the airport. The room was clean, beds were comfy and staff was friendly. Would definitely stay here again!

By , from Valdosta, GA on Feb 21, 2017

Review comment responded on Feb 28, 2017

WOW! Thank you for the kind words! It is such a joy being in a position to have an uplifting affect on ones guests, and we strive achieve that result every day. We could not be more pleased that you have felt our efforts sufficient to warrant such high praise. Thank you again!

4

a good bargain.

Everyone

The sheets & towels were clean. The staff was friendly and professional. It was a nice quiet place to stay for 3 nights. But I will not stay there again.When I checked in they took my drivers licence and made a copy of it. I've had my I.D. compromised before and asked that they not copy my DL. I was told that it was a condition of my stay. If I didn't agree to having all my personal info in the file tray sitting right there on the front desk were anyone can reach over and grab it, I wouldn't be able to stay at the motel. Even though the room was already paid for through a third party website. It was to late for me to make other arrangements so I allowed them to make the copy. Now I can only hope that my identity theft company doesn't call me.

By , from CT on Jan 17, 2017

Review comment responded on Mar 2, 2017

Good Morning! We understand your concerns for the copy of ID and I want to ensure you that we've never had any instance where someone simply reached over the counter and underneath where we keep registration cards and copies are shredded after guests leave the hotel. Thank you though so much for the kind words! Our guests feedback is posted for review by our staff, so they are in touch with your voice. Thereby rendering our approach more dynamic in that our guests changing needs are communicated daily. We can therefore tailor our efforts to meet demand. Thank you again for taking the time to write!

5

nice hotel. one mile from my airport

Everyone

Nice Staff. The Rooms Were Spacious And Clean. Everything I Needed Was There.

By on Dec 2, 2016

Review comment responded on Dec 6, 2016

Thank you so much for the kind words! We take such great pleasure at hearing when our guests time with us is rewarding! We post all of our guests reviews for the team to view in the hopes that your effort spent in responding is actually taken into account by those who form the experience. It was a pleasure serving you during your visit, and we hope to have another opportunity very soon! Thank you again!

5

breakfast was very basic

Everyone

Breakfast should have included a bit more. It would also be nice if they had a little store int he hotel that sold food since there isn't a place to walk to to buy food items.

By , from Raleigh, NC on Nov 26, 2016

Review comment responded on Nov 29, 2016

Thank you for your feedback! We are working within the guidelines set forth by our brand to expand our breakfast menu to more adequately suit the tastes of our guests, and look forward to sharing these improvements with you during your next visit! Thank you again for writing!

5

great hotel, even better price.

Everyone

Booked this hotel after having a bad experience at a different Jacksonville hotel. It was very clean. Bed was comfortable and room was clean. Check in and check out were easy and the staff was very friendly. Will definitely stay here again if in the Jacksonville area.

By , from ohio on Oct 2, 2016

Review comment responded on Nov 16, 2016

Thank you so much for the kind words! We continue to focus on improving our service offerings, and to hear when our efforts make a positive impact on our guests is endlessly rewarding. Thank you again for choosing to stay with us!

3

rooms looked worn. paint faded and beds bumpy

Everyone

Rooms need to be updated. Bad paint job looks cheap

By on Feb 20, 2016

4

small but nice

Couples

Small rooms but very clean and updated. Excellent location for the airport and restaurants. would definitely recommend for couples or staying alone

By on Nov 3, 2015