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Staybridge Suites Jackson

3.0 out of 5.0

Recent guest reviews

Our first night’s pay was what was quoted and correct but we stayed 3 nights and there were added fees for each new day without warning! The explanation to my husband was, “Oh that’s our rate going in to the weekend”! Well, had we been told that little/big detail we would and could have stayed at a much nicer place for the price we ended up paying. No Joke! We were in Room 234. The dishwasher is falling out of the cabinet and NOT bolted in. Our trash was NEVER emptied as it stated it would be in the room papers. No garbage bags were left for us and the one inside the trash can was so thin that it tore when we thought about emptying it ourselves. Have no idea where we could have taken it but we were willing to do it. Our closet door was broken and off the hinge. Had to fix our bedroom curtain this was off of the hooks and not able to close. Rust on the tub. The tub stopper broken. When the maid came on the second day we were getting ready to leave and she acted as if she was aggravated to have to even check our room. She asked “do y’all need anything”. I said yes, we will need our hand towels replaced and some wash cloths..she walked in frustrated and acted as if she did not want to be there at all! Our daughter and son in law joined us in the 2nd bedroom we rented for them and brought their pet. There was a 75.00 non-refundable fee for the pet which we paid without a blink just so our kids could be with us. I can see a pet fee allowance in case of incidentals, yes, but 75.00 Non-refundable fee? What a rip-off! Felt unsafe at night in the area to go out to my vehicle alone. This will be our last time to stay at Staybridge suites in Ridgeland, MS. And I will always ask to see the room before signing the dotted line from now on! The staff in the lobby however was friendly going in and out of the hotel. This place really needs some renovations done.

2 bedroom 2 bath suite (1 King and 2 Doubles) Room was clean, chair in living room fabric was starting to fray, there were some nail polish stains on the wood end tables, and some leftover glitter sprinkled on the sofa - which I could tell they did their best to vacuum up but that glitter is just horrible to get out of sofa cushions. It was Christmas anyways so having a little extra sparkle was all good. The kitchen had refrigerator, 2-burner range, microwave, dishwasher, and all the plates, cups, utencils you could need. Also a small kitchen table with 4 chairs. Living room had small sofa 1 chair, and 2 small end tables in center and another end table on the side, along with the TV, which sat on a chest of drawers. Bedroom 1: 1 king bed, chest with TV, chair, bathroom had vanity/sink and closet separated from the toilet/shower.Bedroom 2: 2 double beds chest with TV, desk and chair, bathroom had vanity/sink and closet separated from the toilet/shower. There was one thermostat for all three rooms in the suite and unfortunately the room with the 2 double beds heated up much quicker than the rest of the suite so it was challenging to balance the comfort levels in all three rooms. Hotel had nice fitness center with 2 treadmills, ellyptical, yoga ball, TV, towels, and water dispenser. Guest laundry - Love that the Staybridge doesn't charge guests for using the laundry. Laundry room had 3 brand new front load washer/dryer sets plus 2 older washer/dryers. Breakfast was EXCELLENT lots of variety waffles, french toast, sausage, oatmeal, grits, scrambled eggs, cut up fruit, muffins, bagels, cereal, yogurt, apple juice, OJ, Coffee, Tea. Staff was super friendly and helpful. We would definitely stay here again and recommend it.

We stayed here on the way down to Orange Beach. We had a two-bedroom suite which was nice for us night owls that like to stay up late. The rooms were clean and updated. Lots of space for 3 adults and 1 child. The bed was one of the most comfortable I have slept on. The hotel was pretty full but still quiet - mostly business professionals and not a lot of families. The pool was a little chilly. There were no towels outside, but a hotel employee brought some out without us asking. The breakfast was pretty standard with breads, yogurts, fruit, eggs, etc. They did have Andouille Sausage instead of pork which was different. There are a lot of restaurants around this area and a Target across the freeway if you forgot any basics.

We stopped here on our road trip of the south. The hotel is very clean and looks newly renovated. The staff on check in was so friendly and helpful. She also printed out directions to the diner which featured in the movie ' The Help ' which was just a 10 minute drive away.

Stayed at this location several times no real problems other than it needs an up grade which I was told by the new GM (also new owners according to the new GM as of April 2017) was pending. Stayed here the Friday, Saturday, and Sunday night July 21st till the 24th 2017, The problems was the worse I have ever seen. Party hotel, stomping in the room above us, kids at the pool until midnight, only one person on duty at night all weekend. The room was very run down, couch that sagged, couch cushions ripped, (we was in a 2 bedroom/ 2 bathroom) no oven only a disgusting toaster oven. The staff was completely professional except for the new GM. We will never stay at this location again. We travel about 4 months a year because of a consulting business this was by far the worst experience. Even beat the hotel that we watched guests arriving on a Saturday night with loaded carts of liqueur.

Supposedly newly remodeled but didn't look or feel like it. 2 star hotel at best. Sofa couch broken. Bathroom tiles missing. Door didn't fit the door frame to the outside hallway!?! Excellent front desk people.

Checked into the hotel with friendly GSR. Went to the room and looked around to make sure everything was ok. The toilet had a ring around it. I took a towel to clean it to make sure it would come out. Went to take a shower and there was an obvious ring around the toilet. I came there because my city was out of water. I didn't want to make any complaints I just wanted a hot bath. The stopper on the tub was broken and didn't stay up so the water filled up in the tub. I took the stopper completely out so that the water could flow and low and behold there was so much hair in the bottom of the tub. It was late, HK were gone and they were sold out. Complaining wasn't going to do any good. Nevertheless, I took a shower with my slippers on because it didn't feel clean only to look to the right of the tub there was a USED bar of soap there. I felt disgusted. Later, I found an empty water bottle under the chair in the bedroom. The HK staff on our checkout day were riding the carts up and down the hallways, pushing each other and acting like kids. Maybe instead of playing they could be more attentive to detail in their rooms. On a positive note, the breakfast each morning was great and they always had a pleasant attitude no matter how many people were there.

Our travel lives are so packed, and we've stayed in so many Homewoods and Staybridges, that I hadn't realized we had stayed here before -- and not that long ago (November 2016). I read THAT review and can only add huzzahs to it. This time we actually EXTENDED the stay three times, in part because of the press of work we had to get done, but also because we've enjoyed it so much. These are really friendly and helpful people here -- something that matters a lot to us, because accommodations themselves are often quite similar. A desk clerk, a kitchen attendant, and a housekeeper ALL went out of their way to help us. And everyone's attitude is superior. The hotel is located on the northern edge of Jackson but only a 10-minute drive downtown after rush hour. It is super-convenient to the town's beltway and to the wonderful Natchez Trace; if you head north on it to mile marker 122, be sure to stop at the small but incredible cypress swamp. Selfie worthy for sure! Historic Vicksburg, too, with its spectacular National Historic Battlefield park, is just 45 minutes or less west of here. Try to stay on a Saturday night if possible -- Sunday morning is when freshly made grits are put out (with plenty of cheese in the cold bar to add to them). I partially erred last time in saying the hotel has no porte cochere. It does, extending right to the parking area, but does not cover your unloading car. And we know that Mississippi has buckets of rain. Even if you're just doing a one-nighter on a longer trip, this hotel is a convenient and friendly place to stop.

Got to this hotel about 9pm to check in. The gal at the front desk was SUPER-friendly and courteous. Not a single problem checking into our suite. Our room was large and spacious. Clearly this is not a newer hotel, though. And perhaps some updating is necessary to keep up with competitors. Breakfast was decent...not the best nor worst. Only bad experience was during checkout, and I'm not sure really who is to blame. There was a group of about 20 men right outside the front door, spilling into the parking lot. All of them were smoking. Not sure what convention was meeting at the Staybridge this Monday morning, but they also tracked so much dirt into the hotel lobby, as well. Seriously, walking 3 young kids through this group of stench was purely disgusting and literally left a bad taste in our mouths. It's terrible that this is what my children remember about their stay. Can't the management do something about this? Very, very unattractive.

We got to our hotel around 11pm and there were young people outside acting very suspicious. They were sneaking up to the door and then backing away, then went in. After we got our keys, we pulled to the back to go to our room and there were more young people walking around outside and in the hallways. There were young people in several different rooms going in and out, around 30 or more in a room, smoking and being loud.(supposed to be a smoke free hotel) It did not smell like regular cigarette smoke either. Some of the young people had wads of cash in their hands. My husband went down and ask about a different room but by then we were scared and ask to leave. As we all went to the front desk, the manager offered a room that would be quieter but we had already seen the same thing happening on 2 different floors. He never offered to do anything about the situation, which we are quite sure he knew about and may have been involved with. The manager said he wasn't sure if we would be refunded but we received an email with the refund stated fairly quick. We had previously stayed here with no problem and were very disappointed that the place was out of control. We would never stay here again, it was not safe and we should have called the authorities.

801 Ridgewood Rd Ridgeland MS

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Staybridge Suites Jackson places you within a 15-minute drive of popular attractions such as Mississippi Veterans Memorial Stadium and Mississippi Governor's Mansion. This 3-star hotel has 90 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Mississippi State Capitol is also within a 15-minute drive.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 90 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include sofa beds, coffee makers, and free local calls.


Property features

Guests staying at Staybridge Suites Jackson enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, laundry facilities, and barbecue grills.

Room options

Suite, Multiple Beds, Kitchen

King 1 | Sleeps 8

Suite, 1 King Bed, Kitchen

King 1 | Sleeps 4

Standard Suite, Kitchen

Full 1 | Queen 1 | Sleeps 2

Suite, 2 Double Beds, Kitchen

Full 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 61 reviews