Staybridge Suites Jackson3.0 out of 5.0
Recent guest reviews
We stopped here on our road trip of the south. The hotel is very clean and looks newly renovated. The staff on check in was so friendly and helpful. She also printed out directions to the diner which featured in the movie ' The Help ' which was just a 10 minute drive away.
Stayed at this location several times no real problems other than it needs an up grade which I was told by the new GM (also new owners according to the new GM as of April 2017) was pending. Stayed here the Friday, Saturday, and Sunday night July 21st till the 24th 2017, The problems was the worse I have ever seen. Party hotel, stomping in the room above us, kids at the pool until midnight, only one person on duty at night all weekend. The room was very run down, couch that sagged, couch cushions ripped, (we was in a 2 bedroom/ 2 bathroom) no oven only a disgusting toaster oven. The staff was completely professional except for the new GM. We will never stay at this location again. We travel about 4 months a year because of a consulting business this was by far the worst experience. Even beat the hotel that we watched guests arriving on a Saturday night with loaded carts of liqueur.
Supposedly newly remodeled but didn't look or feel like it. 2 star hotel at best. Sofa couch broken. Bathroom tiles missing. Door didn't fit the door frame to the outside hallway!?! Excellent front desk people.
Checked into the hotel with friendly GSR. Went to the room and looked around to make sure everything was ok. The toilet had a ring around it. I took a towel to clean it to make sure it would come out. Went to take a shower and there was an obvious ring around the toilet. I came there because my city was out of water. I didn't want to make any complaints I just wanted a hot bath. The stopper on the tub was broken and didn't stay up so the water filled up in the tub. I took the stopper completely out so that the water could flow and low and behold there was so much hair in the bottom of the tub. It was late, HK were gone and they were sold out. Complaining wasn't going to do any good. Nevertheless, I took a shower with my slippers on because it didn't feel clean only to look to the right of the tub there was a USED bar of soap there. I felt disgusted. Later, I found an empty water bottle under the chair in the bedroom. The HK staff on our checkout day were riding the carts up and down the hallways, pushing each other and acting like kids. Maybe instead of playing they could be more attentive to detail in their rooms. On a positive note, the breakfast each morning was great and they always had a pleasant attitude no matter how many people were there.
Our travel lives are so packed, and we've stayed in so many Homewoods and Staybridges, that I hadn't realized we had stayed here before -- and not that long ago (November 2016). I read THAT review and can only add huzzahs to it. This time we actually EXTENDED the stay three times, in part because of the press of work we had to get done, but also because we've enjoyed it so much. These are really friendly and helpful people here -- something that matters a lot to us, because accommodations themselves are often quite similar. A desk clerk, a kitchen attendant, and a housekeeper ALL went out of their way to help us. And everyone's attitude is superior. The hotel is located on the northern edge of Jackson but only a 10-minute drive downtown after rush hour. It is super-convenient to the town's beltway and to the wonderful Natchez Trace; if you head north on it to mile marker 122, be sure to stop at the small but incredible cypress swamp. Selfie worthy for sure! Historic Vicksburg, too, with its spectacular National Historic Battlefield park, is just 45 minutes or less west of here. Try to stay on a Saturday night if possible -- Sunday morning is when freshly made grits are put out (with plenty of cheese in the cold bar to add to them). I partially erred last time in saying the hotel has no porte cochere. It does, extending right to the parking area, but does not cover your unloading car. And we know that Mississippi has buckets of rain. Even if you're just doing a one-nighter on a longer trip, this hotel is a convenient and friendly place to stop.
Got to this hotel about 9pm to check in. The gal at the front desk was SUPER-friendly and courteous. Not a single problem checking into our suite. Our room was large and spacious. Clearly this is not a newer hotel, though. And perhaps some updating is necessary to keep up with competitors. Breakfast was decent...not the best nor worst. Only bad experience was during checkout, and I'm not sure really who is to blame. There was a group of about 20 men right outside the front door, spilling into the parking lot. All of them were smoking. Not sure what convention was meeting at the Staybridge this Monday morning, but they also tracked so much dirt into the hotel lobby, as well. Seriously, walking 3 young kids through this group of stench was purely disgusting and literally left a bad taste in our mouths. It's terrible that this is what my children remember about their stay. Can't the management do something about this? Very, very unattractive.
We got to our hotel around 11pm and there were young people outside acting very suspicious. They were sneaking up to the door and then backing away, then went in. After we got our keys, we pulled to the back to go to our room and there were more young people walking around outside and in the hallways. There were young people in several different rooms going in and out, around 30 or more in a room, smoking and being loud.(supposed to be a smoke free hotel) It did not smell like regular cigarette smoke either. Some of the young people had wads of cash in their hands. My husband went down and ask about a different room but by then we were scared and ask to leave. As we all went to the front desk, the manager offered a room that would be quieter but we had already seen the same thing happening on 2 different floors. He never offered to do anything about the situation, which we are quite sure he knew about and may have been involved with. The manager said he wasn't sure if we would be refunded but we received an email with the refund stated fairly quick. We had previously stayed here with no problem and were very disappointed that the place was out of control. We would never stay here again, it was not safe and we should have called the authorities.
The hotel was clean and had good service. The staff was polite and friendly. It was conveniently located for the wedding we attended at the Jackson Country Club in the heart of the town. It had all the stores around and it was handy as we forgot a hairbrush and could get one within a few minutes. Gigi and Annie serving breakfast were friendly and got the food coming in hot and fast. I would stay at this hotel again.
I'm a Candlewood fan but was told Staybridge Suites was comparable or a step up. Well, my chance to experience arose when travelling from Houston, TX up to Greensboro, NC. I made reservations to stay in Ridgeland, MS. Just pulling into the parking lot, I lost my enthusiasm. It was dirty, gravel strewn and people milling around. The room and hotel overall are tired and needing a facelift. Kitchen drawers were sticking and missing bearings for the glides. The patio area, which has great potential, had trash and paper strewn around and the furniture will ill kempt. I had to replace my door key card 3 times (for a one night stay!) as it continued to fail. Not impressed. I'll stick with Candlewood.
The exterior, entrance, lobby, and front desk attendant were all inviting. The hotel facilities and room were in decent condition, but lacking in the details. We stayed mid week which offers a managers special on top of breakfast. The dinner consisted of an average chicken pasta, salad bar, and bread with fountain sodas, juices, and beer tap. The food quality was good, the areas that need attention are ensuring the beer tap is at a temperature providing a good pour because we experienced a significant amount of head pour that is a lot of waste. The breakfast consisted of scrambled eggs, ham, grits, bread, and cereals with milk, juices, and the fountain sodas and juices. The kitchen and dining room need attention to cleaning and maintenance in order to provide a higher quality atmosphere and experience. The suite was very spacious with comfortable beds, but like the kitchen and dining areas needs cleaning and maintenance attention in order to provide a higher quality experience.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 58 reviews