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Hyatt Place Jackson/ Ridgeland

3.0 out of 5.0

Recent guest reviews

Staff, facility, rooms and food were all great. The room was twice as large as I needed and very comfortable. Cleaning staff did a really great job too. Will return!

I have stayed at this hotel before and was shocked to find the room not very clean, no hot water when we arrived at 10:00 and could not get on the WIFI the whole time we were there. The bed was very uncomfortable and we could not get any extra blankets that were thicker than a bed sheet. With all the choices available in this area, there are much better hotels for the price.

Room looked rather nice upon entry, Suprised to see soiled sofa and stained carpet. Sheets were dirty! Called front desk , desk clerk was trying her best to take care of the situation, but unable to find bed linen , after about 35-40 minutes she came to the room and replaced the sheets, she did not have anything but sheets, she called someone as she was leaving the room to find out where the rest of the bed linens were , she came back with 2 unopened blankets that had not been laundered to use for cover. She did apologize and did all she could do! She took photos of the bed sheets. Finally got into bed at a late hour to have to get up at 5:00 am. Left word at check out for management to call regarding the issues and left a voicemail no word from anyone , called back the following day spoke to GM, he stated he was aware of the situation and saw photos and would get back to me after investigation! No word yet from him. Don't really understand why an investigation was necessary regarding my problems he had photos, I understand investigation to see how it happened which is his problem not mine. We had 3 rooms that I booked and one room my friend booked! I recommended this hotel and was totally embarrassed!!

Hotel is very clean. Friendly staff. Room was comfortable with large sectional sofa, swivel television, desk for work area. Great location with food and shopping and interstate right there. Staff was courteous and helpful. Only complaint would be that the mattresses were not great and housekeeping came late in the day (when we were back at the room) rather than during morning hours to refresh the room; a bit inconvenient. Breakfast could be better too. But will definitely stay again and would highly recommend.

I really enjoyed my stay here. The receptionist was very friendly and knowledgeable of all information needed. The room was very clean and spacious for me to just lounge and have my personal space. I would definitely stay here on another occasion.

The pricing is high to start if you travel with your pet look out there very high extra fees. The hotel over all was hot the A/C in the hall show 80's the room also had a real hard time cooling. The carpet in the hall ways was warn and not clean in large sections. The staff did there jobs ok, but; there was no friendliness in there response, not a welcoming feeling at all. No coffee in the lobby, we asked for extra packs in the room, we were given one. The location is good that is why we chose the hotel. This was our third time to stay, both the other stays were nice, the extra pet fees, overall friendliness poor A/C, and aging make me say we would not recommend to others.

Marlene at the front desk immediately helpful and very patient with me even when very busy at the front desk. I had several requests (move to wheelchair accessible, more towels, soap for the room) she handled perfectly. Hyatt - You have a keeper. She made my stay. Air worked great in the room. Towels thick and comfortable. Pillow not too soft or hard. Bed firmer than most which I loved.

room service was not good. bathroom not cleaned,had to request toilet paper, dirty glasses left in room and bed half made. this is not a new hotel as advertised. the carpet is nasty and the carpet in the halls need to be replaced.

The hotel was in a great location. Very close to shopping and restaurants. And the rooms were very clean.

The room and people were great!! Will stay there again!!!

I have always enjoyed this hotel, however it would be nice to have a microwave in the rooms.

Staff accommodating . Moved us after our first room was next to noisy teenagers.

Overall, the location was great, near excellent shopping, the room was very clean and the bed very, very comfortable. The lobby was very non-descript though: sparse, and lacking esthetics. I feel that I overpaid for the experience.

The bed was soooo comfortable that I wish I could take it home with me. The room was very clean and spacious. Breakfast was filling and fresh. The staff could not have been more helpful and gracious. I loved this place!!!!

I found everyone at the hotel to be very polite and professional. I especially liked having my name remembered when I would walk in the door. The staff was excellent and everyone was very friendly. They made my stay! The rooms were clean and the hotel smelled fresh and clean. I would definitely go back!

Stayed two nights with our two grandchildren for a field trip to the Jackson zoo and chidren's museum in a wonderful room. Only two small complaints, the highway noise (our fault for staying on second) floor, and the lack room service. The motel advertise a decent menu, but had no peanut butter or coffee. Strange still was having to go down stairs to pick-up the food; no room service. The staff gave me extra coffee bags for the room coffeee maker which was nice. The building, room, breakfast, and the location next to the mall was excellent. If you get hungry at night, it is pot-luck.

Had a great weekend. The breakfast was nice and fresh with lots of options including purchasing something different. The best part is the close proximity to everything, with a great running and biking trail just yards away

Nice hotel in a great location. The Ridgleand mall was very nice with many options.

The room was nice and clean just overly price and the beds were suppose to be queen beds, but they were standard. Great area, very friendly staff. I think another Tv should have been in the room. The lounging area needed to be separate from the sleeping area. Look like the Tv should have been in a better location in the room, it was in very strange area. But the staff was outstanding and attentive.

The room was great-very modern and warm. Breakfast was awesome. Perfect location near restaurants for romantic dinner and shopping

1016 Highland Colony Pkwy Ridgeland MS

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Hyatt Place Jackson/ Ridgeland places you within a 15-minute drive of popular attractions such as Mississippi Veterans Memorial Stadium and Mississippi Governor's Mansion. This 126-room, 3-star hotel has free breakfast, an indoor pool, and free in-room WiFi. Mississippi State Capitol is also within a 15-minute drive of this Ridgeland hotel.


Dining

Free continental breakfast is included with your stay and awaits you each morning. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Get a pick-me-up at the coffee shop/café.


Rooms

All 126 air-conditioned accommodations feature sitting areas. 42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are other standard amenities.


Property features

Guests staying at Hyatt Place Jackson/ Ridgeland enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center and free newspapers.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 4

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 6

Room, 1 Queen Bed (High floor)

Queen 1 | Sleeps 6

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Guest reviews for Hyatt Place Jackson/ Ridgeland

Everyone (5) Couples (6) Business (2) Family (12) Other (3) Friends (1)
5

excellent!!!

Everyone

Staff, facility, rooms and food were all great. The room was twice as large as I needed and very comfortable. Cleaning staff did a really great job too. Will return!

By , from Dayton OH on Aug 26, 2017

2

not worth the price

Couples

I have stayed at this hotel before and was shocked to find the room not very clean, no hot water when we arrived at 10:00 and could not get on the WIFI the whole time we were there. The bed was very uncomfortable and we could not get any extra blankets that were thicker than a bed sheet. With all the choices available in this area, there are much better hotels for the price.

By , from Oxford, MS on Oct 23, 2016

3

dirty sheets! stained carpet ! soiled sofa!

Everyone
Bed sheets!!!!

Room looked rather nice upon entry, Suprised to see soiled sofa and stained carpet. Sheets were dirty! Called front desk , desk clerk was trying her best to take care of the situation, but unable to find bed linen , after about 35-40 minutes she came to the room and replaced the sheets, she did not have anything but sheets, she called someone as she was leaving the room to find out where the rest of the bed linens were , she came back with 2 unopened blankets that had not been laundered to use for cover. She did apologize and did all she could do! She took photos of the bed sheets. Finally got into bed at a late hour to have to get up at 5:00 am. Left word at check out for management to call regarding the issues and left a voicemail no word from anyone , called back the following day spoke to GM, he stated he was aware of the situation and saw photos and would get back to me after investigation! No word yet from him. Don't really understand why an investigation was necessary regarding my problems he had photos, I understand investigation to see how it happened which is his problem not mine. We had 3 rooms that I booked and one room my friend booked! I recommended this hotel and was totally embarrassed!!

By on Oct 18, 2016

4

very nice hotel. will stay again.

Everyone

Hotel is very clean. Friendly staff. Room was comfortable with large sectional sofa, swivel television, desk for work area. Great location with food and shopping and interstate right there. Staff was courteous and helpful. Only complaint would be that the mattresses were not great and housekeeping came late in the day (when we were back at the room) rather than during morning hours to refresh the room; a bit inconvenient. Breakfast could be better too. But will definitely stay again and would highly recommend.

By on Jul 29, 2016

5

very clean and spacious room

Everyone

I really enjoyed my stay here. The receptionist was very friendly and knowledgeable of all information needed. The room was very clean and spacious for me to just lounge and have my personal space. I would definitely stay here on another occasion.

By , from Madison,Mississippi on Apr 16, 2016

1

hotel showing its age and over charges

Families

The pricing is high to start if you travel with your pet look out there very high extra fees. The hotel over all was hot the A/C in the hall show 80's the room also had a real hard time cooling. The carpet in the hall ways was warn and not clean in large sections. The staff did there jobs ok, but; there was no friendliness in there response, not a welcoming feeling at all. No coffee in the lobby, we asked for extra packs in the room, we were given one. The location is good that is why we chose the hotel. This was our third time to stay, both the other stays were nice, the extra pet fees, overall friendliness poor A/C, and aging make me say we would not recommend to others.

By , from South MS on Apr 9, 2016

5

frontdeskservicebest

Everyone

Marlene at the front desk immediately helpful and very patient with me even when very busy at the front desk. I had several requests (move to wheelchair accessible, more towels, soap for the room) she handled perfectly. Hyatt - You have a keeper. She made my stay. Air worked great in the room. Towels thick and comfortable. Pillow not too soft or hard. Bed firmer than most which I loved.

By on Feb 23, 2016

2

not what i expected

Families

room service was not good. bathroom not cleaned,had to request toilet paper, dirty glasses left in room and bed half made. this is not a new hotel as advertised. the carpet is nasty and the carpet in the halls need to be replaced.

By on Aug 11, 2015

4

great location and clean

Families

The hotel was in a great location. Very close to shopping and restaurants. And the rooms were very clean.

By on Sep 21, 2014

5

best hotel

Families

The room and people were great!! Will stay there again!!!

By on Sep 29, 2013