Nearby is a really nice shopping area with unique stores and restaurants. It’s very convenient to the hotel.
Location
When we walked in the hotel the smell of urine was overwhelming. The floor was wet from kids running wet back and forth from the pool with no supervision and no caution wet floor sign. We check in the proceeded to our room. The hall in front of the elevator had 3-4 large black trash bags laying on the floor. When we got on the elevator it felt like a sauna and that feeling of extreme heat was the same in the halls all the way to our room. Our room was clean except the walls in the bathroom looked like they had black stuff on them. Which I’m not sure what it was. The next morning we went down at 9 am to have breakfast but there was no breakfast to be had. So we asked and they said come back down around 10. So we did and still no breakfast. They told us at check in the night before that breakfast was from 6am to 11am daily. I was very disappointed with the stay.
We called the hotel to alert them of a later arrival and were told there were no king rooms left (which is what we paid for). Upon arrival we were greeted by a kind woman at the front desk…that’s where the positives ended. We were given a key to a room that was already occupied (beds were unmade and I didn’t notice but there was a do not disturb placard on the door). When we went down to switch rooms the woman was still super nice and helpful - she went up and checked the next room for us and then sent us up. The air was set to 50 degrees, the beds have no full-sized pillows, not all the lights work nor does the ice machine on our floor, and our comforters were covered in black lent.
Rooms needs remodeling and updated. Air conditioning was terrible blowing directly on beds making it to cold while on and to hot when off. Beds to soft and sunk in middle.
The check-in process was ridiculous. There were no rooms available for 3.5 hours because they were still being cleaned. That's unacceptable!
I would stay at the Hyatt Place again. It was convenient, located in a safe area and the room was nice.
Would try another property. Check-in went okay. After getting situated called front desk 3 times over a 14 hour timespan and was lied to each time. Front desk staff appear to be lazy liars. Never again
The room was clean and the bed comfortable. Easy check in and check out.
Would not stay here again. Only reason not completely angry is nice customer at desk. But besides that had dirty floors in room,phone did not work, air conditioner making weird noise even when turned off, closet door off track and other things that would make you turn right back around and leave but i I just didn't have time or energy to pack up and move to another room.
The hotel is super nice and the staff so accommodating. They went above and beyond to make our stay great. I was so impressed with how nice everyone was and will definitely return.
Awful bed. Mildew on shower curtain. Thermostat would freeze us out then we’d wake up hot in middle on the night. Did I say terrible mattress? Couch sank to the floor close to TV. Shower nozzle lose. Refrigerator not cold. Insultingly soft mattress. Room #412. Staff was great. Just caught a couple of names. Kristen at Front desk and Annie in Housekeeping. I had stayed here some time ago. Updating needed.
Staff, facility, rooms and food were all great. The room was twice as large as I needed and very comfortable. Cleaning staff did a really great job too. Will return!
I have stayed at this hotel before and was shocked to find the room not very clean, no hot water when we arrived at 10:00 and could not get on the WIFI the whole time we were there. The bed was very uncomfortable and we could not get any extra blankets that were thicker than a bed sheet. With all the choices available in this area, there are much better hotels for the price.
Located 1 mi (1.6 km) from Canopy Children's Solutions, Hyatt Place Jackson/ Ridgeland is within a 10-minute drive of Tougaloo College. This 3-star hotel welcomes guests with 126 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe.
Guests can expect free WiFi and 42-inch flat-screen TVs. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, sofa beds, and dining areas.
Guests staying at Hyatt Place Jackson/ Ridgeland enjoy an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center and free newspapers.
Nearby is a really nice shopping area with unique stores and restaurants. It’s very convenient to the hotel.
Location
Hi Araceli - thank you for the excellent review!
When we walked in the hotel the smell of urine was overwhelming. The floor was wet from kids running wet back and forth from the pool with no supervision and no caution wet floor sign. We check in the proceeded to our room. The hall in front of the elevator had 3-4 large black trash bags laying on the floor. When we got on the elevator it felt like a sauna and that feeling of extreme heat was the same in the halls all the way to our room. Our room was clean except the walls in the bathroom looked like they had black stuff on them. Which I’m not sure what it was. The next morning we went down at 9 am to have breakfast but there was no breakfast to be had. So we asked and they said come back down around 10. So we did and still no breakfast. They told us at check in the night before that breakfast was from 6am to 11am daily. I was very disappointed with the stay.
Thank you Brandon for your feedback. We will share your comments with our staff to help improve our service to all guests. We would love the opportunity to host you again in the near future.
We called the hotel to alert them of a later arrival and were told there were no king rooms left (which is what we paid for). Upon arrival we were greeted by a kind woman at the front desk…that’s where the positives ended. We were given a key to a room that was already occupied (beds were unmade and I didn’t notice but there was a do not disturb placard on the door). When we went down to switch rooms the woman was still super nice and helpful - she went up and checked the next room for us and then sent us up. The air was set to 50 degrees, the beds have no full-sized pillows, not all the lights work nor does the ice machine on our floor, and our comforters were covered in black lent.
Hi Katrina - thank you for your comments as we value your business and want to make sure all guests enjoy their stay with us. We will share your comments with our staff for future reference. Thank you again.
Rooms needs remodeling and updated. Air conditioning was terrible blowing directly on beds making it to cold while on and to hot when off. Beds to soft and sunk in middle.
Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!
The check-in process was ridiculous. There were no rooms available for 3.5 hours because they were still being cleaned. That's unacceptable!
Thank you for your feedback. We will discuss your comments with our staff to help better serve our guests.
I would stay at the Hyatt Place again. It was convenient, located in a safe area and the room was nice.
Thank you for your kind words, we are so happy you had a great stay!
Would try another property. Check-in went okay. After getting situated called front desk 3 times over a 14 hour timespan and was lied to each time. Front desk staff appear to be lazy liars. Never again
Thank you for your feedback. We will be addressing your concerns.
Thank you so much for your feedback. We truly appreciate you for staying with us.
Hi Lance - thank you for the excellent review and we agree that we offer an excellent location!