Holiday Inn Jackson Southeast - Pearl3.0 out of 5.0
Recent guest reviews
We chose this hotel because of its location nearby the Outlet Mall, specifically for Black Friday shopping. It is a perfect location. The rooms were comfortable. The bathroom was kind of poorly lit. The beds and water pressure were good. Cleanliness was ok, found some trash under the bed. The only real issue we had was with the price. They gave us a military discount but it automatically took off the free breakfast. Advice for Holiday Inn: If you give folks a discount, but take out some of the services, then it isn’t a discount. Your just paying less because your getting less. Bottom Line: Good Room and price, but the discounts aren’t really discounts.
I stay at this hotel several times a year for business and it never lets down. The rooms are always clean and the food in the restaurant is fast and always deliousious. Not to mention that it is across from the minor league ball park and bass pro.
My hubby and I stayed there Saturday. My hubby is an Elite club member. We tried to check in early. The young lady said it was going to be ready in 30 minutes. We went to eat lunch there. I went back after 45 minutes. She called housekeeping and said only 5 more minutes. I then went back after over an hour of waiting. It was still not ready. I asked her what is elite priority check in. she said “I have no clue”. When we went eat lunch, there was a young man in the area. He asked some questions that I did not feel comfortable with. When I went to check in, he was right behind me looking to check in. The front desk girl announced my room number. I did not feel safe with the man right there. When we finally got to our room, I looked out the window and he was fighting with a woman in the parking lot. When we went to check out, the computer was very slow to get a receipt. I asked that lady what was elite check in. she did not have a clue either. Please inform your staff what elite priority check in is. The room was very nice and cleaned. I did enjoy my stay despite all the problems with checking in and out.
I was worried about a hotel next to a mall and baseball stadium as sometimes these are "transient" hotels not concerned with repeat visitors, however this hotel was actually really nice, beds amazingly comfortable and rooms large and clean. Restaurant with sports bar in the lobby was nice, only had a basic breakfast which was fine. Staff was very nice and gave me a late checkout without a problem when my flight was delayed (walked over to outlet to kill time too!) Free shuttle to airport was one of the reasons I chose it. My only complaint would be that the shuttle driver was texting while driving for several minutes and shame on me for not saying anything to him directly.
This is the second review because the first didn't get published. Bottom line is I found a roach in my room. When I called he front desk I was told she didn't know what to do and it was almost as if she didn't believe me. WhenI killed it and took it to the front desk in a cup she wouldn't even look at it. Management was contacted and they never followed up with me. As a spire member of IHG I can't recommend this hotel and won't stay here again. The staff here is disengaged and could care less about your quality of Stay or providing service. I'm sure it's not everyone but all that I dealt with.
Pearl, Mississippi..... and a wonderful two-night stay. Very friendly and helpful employees! Each and every employee went out of there way to help us with a big event. Rooms were very comfy and the service was above and beyond any hotel I have stayed! Wish all staff st Holiday Inns were this nice and this helpful! Maybe this team can be trainers!
Came to Jackson area for a convention with my family. Stayed at this hotel on recommendation of the convention staff. Next time I'll pick my own hotel. I haven't ever stayed at a holiday inn that didn't have free breakfast. First morning the four of us ate a mediocre meal for $65!!!! The beds are like rocks, but the pillows are fluffy and the sheets clean. There is no vent in the bathroom, which is tiny by the way, so there is mold and mildew on the ceiling and cracks all around the shower. The second night we noticed a smoke/BBQ smell late in the evening, which is a little unnerving. We asked the desk staff about it, and we're told it was the vents from the kitchen and they blow out on the level of our rooms. Great. Also we had a clogged toilet, because the toilets don't flush even just water well. Called the desk to ask for assistance and were told rudely that they could bring us a plunger and we could handle it ourselves. So they did. And then told us to just leave it sitting in the hall when we were done. Gross!!! Will it stay here again.
Very friendly and helpful staff, room was clean. Only complaint I would have is the bar is attached to the lobby and the crowd was obnoxious and the patio area was lined with cigarettes from the bar patrons. But this in my opinion didn't take away from the fact that the hotel staff was great
We picked the Holiday Inn to stay at on a week long business trip.. The hotel was nice and clean the staff was nice and friendly.. The maid service was very good keeping the room clean. Walked across the street to a baseball game over the outlet mall.. Looking for some new boots western store across the street . Bass Pro shop close by. Don't forget the good food at the Alumni House . We will be back soon for another week stay.
Exceptional service,the front desk greeted us with smiles and southern Hospitality. The rooms were amazing,and the staff was on top of anything that we needed. When you walk in the reception area is spotless and so clean! When in Pearl this is a must stay. Families and or business...
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Free airport shuttle
Located within a leisurely stroll of Trustmark Park, Holiday Inn Jackson Southeast - Pearl is within a 10-minute drive of Mississippi Governor's Mansion. This 3-star hotel has 119 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Also near this Pearl hotel are Mississippi State Capitol and Mississippi Trade Mart.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
Holiday Inn Jackson Southeast - Pearl's 119 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Free newspapers, free local calls, and ironing boards are also standard.
At Holiday Inn Jackson Southeast - Pearl, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 3 meeting rooms, conference space, and a business center.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 166 reviews