2/10 Terrible
Øzgur R.
Nov 15, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was horrible. We regretted checking in the moment we set foot inside our room. The room was nastily dirty, hair everywhere inside the bed linen, in and on the pillows, on the provided towels, inside the bath tub, on the floor, in the shower and the toilet wasn't flushed. The reception refused to cancel our stay and return us the money. The manager didn't show up to help us. We were offered to check 4 more additional rooms which we were almost as equally dirty as the ones before. Finally, we picked the cleanest looking one as we were denied a refund and we had paid the amount of money we had sat aside to cover our stay in Istanbul. Even in that room, we found hair inside the cupboards and one of the pillows (and inside the extra pillow and linen inside the wardrobe). We weren't offered any information about the wifi, so we had to first call the reception, which they did not answer and then go to the reception located in a seperate building to acquire the wifi password. We had trouble going in the room as it wasnt clarified to us that the room card was only necesarry to open the main entrance and the room required a password to get in. Then, a day later, the password didnt work, so we had to go to the reception again to demand a new password. Hands down the worst experience from a hotel I ever had, especially given a 7,4 rating. An absolute scam, the state of the original room I had reserved, dated, smelly, and looked nothing like the photos.
Øzgur R.
Stayed 3 nights in Nov 2025
