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Recent guest reviews

Yes another bit of music. Another that made me want to come to Austria. My husband wanted to go to Innsbruck, as his mother and step-father had been there. So Innsbruck in the Alps.Here we go!!! With the roadworks, we nearly got lost. And that's with our GPS!!. Once again.....I was thinking why I got my husband to book the hotel. I did tell him, I wanted to be near the city centre, but he said there was a shuttle bus to the city centre.....Ok...........btw he was wrong. When we finally arrived, we looked for the car park. Now there was amount of car parks, but not the hotel on. So we parked outside the hotel. For anyone who is driving, the car park is on the right hand side opposite the hotel. There is a sign, but it's small and can be easily missed. (I'll post it on the photo extra). We went up to book in. Wondering with the stairs, how we was going to get our luggage up those stairs. Penz Hotel West, thought of that. There is a security door, they use for elderly, disable etc. The hotel reception, came down to open the door for us. There are toilets and a vending machine, as well as the lift which took us to our floor. We got to our room....OMG THE ROOM!!! WOW. Our room was the best room so far. ( so other hotels). I mean from the outside, the hotel didn't really look much, but the room..the was ultra modern. It's a pity we couldn't stay longer, than the two nights. Unpacking, I spotted a magazine about Innsbruck, but it was in German. I learnt French in school, not German. So we went down to the reception, to see if there was an English version. There wasn't ; ; . He did have some problems finding anything in English, but he did finally find something. Going back up to our room, my husband really wanted to go in to the city....unlike Vienna. We got the GSP ready, to head in to the city. FYI the bus stop is near the hotel. Remember, there was roadworks...a lot of roadworks. ( I would go on about the Innsbruck city centre, but this is about Penz Hotel West.) There are and we didn't notice until the next day, metal blinds outside the window. This blocks the sunlight, to the room. A great idea!! Wish other hotel that face to sun nearly all day, had this. It will help keep the room cooler, with the AC. (I only filmed it working. Operated from inside the room, via a switch near the bathroom.) Our room had a bath tub/shower, and a toilet ( which was very tall, that poor feet was left dinging in the air lol.) The breakfast was a little let down. If you wanted coffee (which my husband wanted), you have to ask for it (freshly made though).....but there were no signs up, saying about asking for coffee etc. I had hot chocolate, which wasn't that good. Yes there was hot and cold hot food, but the selection wasn't that great. There were cold cuts, either there were a lot of pork cold cuts (which I'm not a fan of). Not a lot of cheeses or other selections. The hot food was only scrambled eggs and sausages, that we could find. (My husband didn't like both of them.) I had a few very small square of bread, with a packet cream cheese and yogurt. Luck we planned on our leaving date, to pop to the local supermarket.( sorry) But in the whole, it was an relaxing luxury stay. It was let down, with the breakfast selections. We would come here again, with the view from our room window..... The Hills Are Alive, With The Sound Of Music!!

The best hotel so far...not so expensive yet best service, friendly staff, nice room, very good location and very good breakfast😊😊😊among all the hotels we stayed, they had the best breakfast 😘😘😘highly recommended😊😊😊

Right next to airport and car rental places. Nice clean rooms with good breakfast. If staying longer time in City would choose something with better location but night before flight this is good choice.

The location is great near the airport. The hotel is a short distance from the hotel, about 800m. I won't recommend to walk though unless you don't have heavy luggage. But then again with taxi it will be like 2 minutes. It is a modern hotel with fairly new and up to date renovations, the usual you expect from a good class hotel. Unfortunately in spite of looking like a great modern hotel, they are a little lacking in the details. First on arrival there is no ramp to roll the luggage up. So you'll have to carry your heavy luggage up the stairs. There was no one at the reception and myself and 2 others waited some time until the officer came from the bar. It's late at night and I understand there is no need to have many officers at the reception. What you can do is put a simple bell there for arrivals to ring to inform night staff that there is someone there. A family arrived the next day and the old lady asked for help with the suitcases and the reception said they don't provide such services. You are an airport hotel and people arrive with luggage at the airport. The least you could do is to build a ramp. You wouldn't help an old lady with her heavy luggage? There is lift. So at least getting to the room is easy. The room is big, mostly clean with the usual bar fridge, safe, some toiletries, tv, desk... There are no English channels on tv. In room it would be great to provide a kettle and tea and coffee expected of modern hotels. The room was very hot and stuffy on arrival and in spite of switching on the air-conditioning, the temperature stayed at 27 degrees. When I called the reception I must have sounded irritated. I am! I traveled since 830am on multiple flights and now at the hotel at 11pm hoping to take a hot shower and rest in a cool comfortable environment. My apologies for not speaking to you in a "normal voice" as the officer at the reception said. He said it is central control and turned down the temperature. Still it took a long while to cool down. I fell asleep from exhaustion before it was comfortable. The reception and lobby area are not air-conditioned. I understand that the area has mostly cool weather most of the year but this is just the end of spring. Summer temperatures may be even hotter. They provided only bath towel and that is fine. In the shower there is no place to put toiletries. Breakfast has good variety. So yes the details are lacking even though it looked good on the outside.

Very close to the airport, 2 minutes in car. Good service - the waiter at breakfast room and reception staff were pleasant and very helpful. Breakfast was good. Good size room/ clean. Got room service, that was also good & quick

There was a very rude male staff member on at night. No water in the sauna, and despite requesting water to be brought up, said staff member refused because it wasn’t busy enough. Agoda advertised that there was a hot tub, but there isn’t, so we were very disappointed. When we asked about a shuttle to the airport which is .6km from the hotel, the hotel tried to charge us 15 EUR for a 6 minute walk which is ridiculous. Overall, the hotel is extremely overpriced for what you get. Water in the rooms would have been nice considering the cost of the room.

Good spot to stay if the flight is delayed but not particularly overwhelming - the shower was cold. Food was nice though the place lacked atmosphere. Rooms were clean and the location good, but not somewhere I would necessarily recommend.

Stayed overnight here. The room is not large but it's fine for one person. I asked for a queen bed which ended up being two singles pushed together which created a seam, so I only used one side of the bed. Seeing a small rotary fan caused me to look around the room for an aircon. None. The best thing about this place in my opinion, is the breakfast buffet. I prepaid for this and I feel I got value out of it. Please note, entering the building from the front requires you to climb a flight of stairs. Not a big deal for me as I didn't have a heavy bag. There may have been a lift to other access to the parking area somewhere but I didn't not notice it. One thing to keep in mind: if you need currency exchanged, you might want to do it before arriving in Innsbruck.

+ great location from the airport, 5 minute walk. To town it’s a 20 minute brisk walk. Convenient bus stop located near hotel entrance (€3 single to the city centre, every 15 minutes). There is the odd bar and shop along the way, some just off the main route. + the hotel staff are genuinely helpful and friendly. A call out to Valeria & Volkan who kindly helped me organise the summer bobsleigh. + breakfast range and quality was excellent. Opening hours also good, 7-10am. + amazing views, including from the gym, giving slightly more encouragement. + luggage storage - bar area not very cosy - bathroom toiletries e.g. shampoo is not great, in a tiny plastic wallet shape. Bring your own. - gym water not regularly stocked

Handy for the airport and only a few kms from Innsbruck Hauptbahnhof but if this is a 4 star hotel I must have missed why. Room Ok, comfortable, has plenty of plug sockets, though shower falling apart and the bath it’s in has no safety rail. Ate dinner in the hotel and it was awful; Asian soup was flavourless, sesame crusted chicken dry and overcooked, and the least pleasant apple strudel I ate all week. Was in Bolzano for six nights prior to this where I stayed in a lovely friendly 3 star hotel, great breakfast, sit where you wanted, including the garden. Here on a beautiful sunny day anyone travelling alone directed to a table in the dark side of the room, not allowed to eat on the adjacent sunlit veranda, nice tables by the window are for ‘families’, none of whom appeared when I was there. Business travellers beware, this hotel is prejudiced against solo guests. Wouldn’t recommend to anyone unless they’re desperate to catch an early flight, are in a group and have money to burn.

Fuerstenweg 183 Innsbruck Tirol

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located in Innsbruck-Land District, Penz Hotel West is within a few miles (5 km) of popular sights such as Golden Roof and Cathedral of St. James. This 4-star hotel has 98 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


The 98 rooms are heated and have an array of amenities, including minibars, safes, and desks. 90-cm flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.

Property features

At Penz Hotel West, guests have access to a fitness center, a sauna, and free WiFi in public areas. You can take advantage of free parking, along with a free ski shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this ski hotel include a meeting room, free newspapers, and a terrace.

Room options

Superior Room

Queen 1 | Twin 2 | Sleeps 2

Quadruple Room

Full 1 | Queen 1 | Sleeps 4

Triple Room

Full 1 | Queen 1 | Sleeps 3

Standard Room

Full 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 394 reviews

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