Hotel Goldener Adler, BW Signature Collection

4.0 star property
Hotel in Innsbruck with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Goldener Adler, BW Signature Collection

Lunch and dinner served, international cuisine
Exterior
Reception
Terrace/patio
Traditional Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet friendly

Explore the area

View in a map
Herzog-Friedrich-Strasse 6, Innsbruck, Tirol, 6020
  • Place, Innsbruck Old Town Christmas Market
    ‪2 min walk‬
  • Place, Golden Roof
    ‪2 min walk‬
  • Place, Hofburg
    ‪3 min walk‬
  • Airport, Innsbruck (INN-Kranebitten)
    ‪5 min drive‬

Room options

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(25 reviews)
  • Sleeps 2
  • 1 Double Bed

Traditional Room, 1 Double Bed

9.4 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

Classic Room, 2 Twin Beds

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 2 Twin Beds

Classic Room, 1 Twin Bed

7.4 out of 10
Good
(3 reviews)
  • Sleeps 1
  • 1 Twin Bed

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

Classic Double Room

  • Sleeps 2

Traditional Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Classic Single Room

  • Sleeps 1

Deluxe Double Room

  • Sleeps 2

About the neighborhood

Innsbruck

Located in Innsbruck City Centre, Hotel Goldener Adler, BW Signature Collection is next to Helbling House and Innsbruck Old Town Christmas Market. This 39-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Innsbruck Old Town Christmas Market - 2 min walk - 0.1 miles
  • Golden Roof - 2 min walk - 0.1 miles
  • Maria Theresa Street - 3 min walk - 0.2 miles
  • Hofburg - 3 min walk - 0.2 miles
  • Seegrube Cable Car - 5 min drive - 1.6 miles

Getting around

  • Innsbruck Technik Tram Stop - 11 min drive
  • Innsbruck Central Station - 13 min walk
  • Kranebitten Airport (INN) - 9 min drive

Restaurants

  • ‪Franzs - ‬1 min walk
  • ‪FloJos - ‬1 min walk
  • ‪Cafe Katzung - ‬1 min walk
  • ‪Gasthaus Goldenes Dachl - ‬1 min walk
  • ‪the naked indigo - ‬2 min walk

About this property

Hotel Goldener Adler, BW Signature Collection

Hotel in Innsbruck with a 24-hour front desk and a restaurant
Hotel Goldener Adler, BW Signature Collection features free WiFi in public areas, a library, and a terrace. Self parking is available for EUR 18 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include laundry facilities and an ATM.
Guests can expect TVs with digital channels, along with free WiFi and wired Internet. Other amenities include coffee makers, hair dryers, and safes. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 18 per day)

Food and drink

  • Daily full breakfast available for a fee: EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Goldener Adler

Things to do

  • Art gallery
  • Designer stores
  • Library
  • Shopping mall
  • Ski storage

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
During the exterior renovation period, views from some guestrooms will be obstructed.
This property is in a car-free zone and can be reached only by foot.
Parking for SUVs, RVs, buses, trailers, and large vehicles (over 2.10 meters high) is not available.

Renovations and closures

The property will be renovating from May 15 2026 to June 30 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 59.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 18 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 59.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Parking has height restrictions.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Best Western Plus Goldener Adler Innsbruck
Best Western Plus Hotel Goldener Adler Innsbruck
Best Western Plus Hotel Goldener Adler
Best Western Plus Goldener Adler
Best Western Goldener Adler
Best Western Innsbruck
Innsbruck Best Western
Best Western Plus Hotel Goldener Adler
Hotel Goldener Adler, BW Signature Collection Hotel
Hotel Goldener Adler, BW Signature Collection Innsbruck
Hotel Goldener Adler, BW Signature Collection Hotel Innsbruck

Frequently asked questions

What can I see within easy reach of Hotel Goldener Adler, BW Signature Collection?

This hotel is situated in Innsbruck City Centre, just steps from Innsbruck Old Town Christmas Market and Golden Roof, and within a short walk of Cathedral of St. James. You'll also find Hofburg and Maria Theresa Street less than a mile away.

Is parking available on site at Hotel Goldener Adler, BW Signature Collection?

Yes, parking is offered for EUR 18 per day.

Does Hotel Goldener Adler, BW Signature Collection have a casino at the property?

No, Hotel Goldener Adler, BW Signature Collection doesn't have a casino.

Will I find an indoor pool at Hotel Goldener Adler, BW Signature Collection?

No, there is no indoor pool at this hotel.

Is Hotel Goldener Adler, BW Signature Collection a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like free Internet access as well as a bar and a restaurant.

Does Hotel Goldener Adler, BW Signature Collection have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Goldener Adler, BW Signature Collection have a restaurant with a breakfast menu?

Yes, Hotel Goldener Adler, BW Signature Collection serves a full breakfast for a surcharge each morning at Goldener Adler.

Will Hotel Goldener Adler, BW Signature Collection allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Goldener Adler, BW Signature Collection for a fee of EUR 20 per pet, per night. The property also provides food and water bowls.

Does Hotel Goldener Adler, BW Signature Collection have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Goldener Adler, BW Signature Collection?

The closest major airport to Hotel Goldener Adler, BW Signature Collection is Kranebitten Airport (INN), which is 2.2 mi away (9 minutes by car).

Can I book a room with a balcony at Hotel Goldener Adler, BW Signature Collection?

No, you won't find guestrooms with balconies at Hotel Goldener Adler, BW Signature Collection.

Reviews

Hotel Goldener Adler, BW Signature Collection Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 445 out of 624 reviews
Rating 8 - Good. 152 out of 624 reviews
Rating 6 - Okay. 23 out of 624 reviews
Rating 4 - Poor. 2 out of 624 reviews
Rating 2 - Terrible. 2 out of 624 reviews

Reviews

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Sep 2025

6/10 Okay

JOSHUA

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Rodolfo, Miami

Stayed 3 nights in Jul 2025

10/10 Excellent

Theodore, North Palm Beach

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa, Wimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

RAYMOND, TORONTO

Stayed 3 nights in Jun 2025

10/10 Excellent

Sylvia

Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Melissa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent - friendly and efficient. Breakfast has many options and great made to order eggs and bacon, dinner at the restaurant was one of our best meals, location is amazing and hotel itself is historic!
Stayed 2 nights in Jun 2025

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was perfect! An absolutely amazing location right in the heart of the city. Plenty of restaurants and stores in the area. Staff was very friendly and helpful
Stayed 2 nights in Jun 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

Courtney

Traveled with family
Disliked: Amenities
Our stay at this hotel was unfortunately well below expectations. From the moment we arrived, the front desk staff were cold and unwelcoming, which set the tone for the rest of our visit. The most frustrating issue was the air conditioning. The hotel controls the temperature, so we had no ability to adjust it from our room. On our first night—during a stretch of nearly 90-degree weather—the air conditioning in our room was broken. Despite repeated calls to the front desk, the staff offered little help. The only solution provided was for someone to manually turn the system on every 30 minutes throughout the night. This required us to keep calling the front desk repeatedly, even waking up the staff member at times because they had forgotten to switch it back on. It was incredibly disruptive and completely unacceptable for any level of hotel, let alone one that positions itself as accommodating to guests. While we understand that things can go wrong, the lack of urgency, empathy, and basic customer service shown by the staff made a bad situation even worse. I would strongly advise others to consider alternative accommodations. Also, they claim to be a 4-star hotel, however, the only amenities in the room were soap and shampoo. No lotion or conditioner. No bellmen either . Moreover, breakfast was not included in the price and cost 24€/person. The hotel did credit us the first night due to the broken air and moved us to another room, but the situation was already fractured.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jun 2025

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was great! It’s old and has a lot of charm, very unique! The location was perfect and the staff members were very helpful! I would definitely stay here again.
Stayed 3 nights in Jun 2025

10/10 Excellent

stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Douglas

Hreat
Stayed 1 night in May 2025

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Central location, well appointed bright rooms in an historic hotel, terrific breakfast buffet. However, we were given a voucher for a free welcome drink at the hotel bar when we signed a card saying that we didn't require daily room cleaning service. But we had to pay full price for a glass of wine because we selected a more expensive wine off the menu, not their 'house' wine. We weren't aware of any restrictions, nothing was written on the voucher and we had placed them on the table when we ordered our wine. We felt the error was theirs which they more or less acknowledged but they wouldn't offer us a credit or even a discount at check out. It was a small thing but we thought it was the least they could do. We had two rooms and stayed for three days.
Stayed 3 nights in May 2025

10/10 Excellent

ANDREW

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Great hotel and restaurant. Lovely people and Mozart stayed here. Great experience. People there so nice.
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Swati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025