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La Quinta Inn & Suites by Wyndham Indianapolis Downtown

2.5 out of 5.0
  • Walking distance to Ban...
  • Free continental breakfast
  • Free WiFi in rooms and ...
  • Fitness center

Recent guest reviews

I didn’t like anything about this property. I thought I was staying at a motel by the looks of it. Disgusting.

This facility needs to be upgraded. The area is right downtown and the area looks great, however the interior is outdated and not very clean.

The property is very convenient for what we were doing in Downtown Indy. Layout and size of rooms are old/outdated.

Property is in obvious need of remodeling...and it seemed to be somewhat in the process of it. Would have been helpful to know beforehand.

This hotel is just what I could call as "OK". Not the cleanest, had some mechanical issues, tub was stained, carpet had a lot of stains and a "sticky" spot by the sink, elevator is just big enough for two people or one with luggage. The parking is HORRIBLE. I booked the room through Orbitz and did not know that there would be a $30 REQUIRED valet parking fee. The facility is not absolutely terrible, but would recommend other hotels in the area if you have the option. My biggest problem with hotels are hidden fees that are not shown.

The cleanliness of the rooms was lacking. The outlets in the room had no cover. My sheets had a stain on them so I promptly took them to the front desk, where they accused me of making the stain. Then the mini frig in the room wasn't working, so I requested if I could get a room with a working one, or have mine swapped out and they refused to do either. Then, the desk attendant told me my credit card for incidentals was declined when I checked in after he tried twice. I tried a second card and had no problem. Come to find out, the first card did work and I had two charges of $50 on there in addition to the $50 charge on my second card. When I informed the staff, they checked, and sure enough my card had went through with them, but they told me they can't refund it once it has been run through, which I knew wasn't true. The attendant said I needed to call my bank because only my bank could reverse them. Now I'm battling my bank and the hotel to get my triple deposit back. Terrible experience all around.

Not thrilled that parking was valet only. Do not like being forced to do that. Not enough luggage carts, lots of people waiting for one to free up. Elevator is barely big enough for 2 people, let alone with a luggage cart and stroller. Had to plan our trips up and down accordingly.

Hotel staff were grumpy. The bathrub didn't drain. At least, the bed was comfortable and the room was clean.

The worst hotel experience I ever had. 1. The site says free parking, but when I got there, they said I had to pay. 2. The receptionist who checked me in was on her cell phone and when I asked about the parking, she told me she will call me to confirm. She never called. 3. The next day there was no hot water the whole morning. I called and they said that several people were saying the same thing. They said they reset the boiler but that took 30 minutes and nothing changed. This almost made me late and I never got to take my shower in the morning. The hotel staff also did nothing about it. The only reason I am not giving this the worst rating possible is because the staff the next day weren't terrible. They at least refunded my parking eventually....

The room was nice and clean. The toilet ran constantly and the bathroom sinks plug was stuck and I couldn't get it out. So every time I used the sink it kept filling up with more and more water. I mentioned it to the young lady at the counter and she said she would get someone to fix it right away. When I returned later that day, almost 12hrs, I was surprised to see that it wasn't fixed. The next day when I checked out I mentioned agin to the lady at the desk, no apologizes and it didn't seem to bother her.

It served the purpose, but was very basic (at best). The elevator was out of date, the treadmill in the fitness center didn’t work (not to mention the fact that all of the equipment faced a wall PERPENDICULAR to the tv) and breakfast was sub-par.

Hotel and room really dirty. Elevator was shaking like airplane in a turbulence as arriving at the first floor. I don't recommend.

Very nice place. Great price. Downtown and able to walk most places

Pretty nice Hotel. Staff very friendly. Room kinda musty and hotel older but nice. Smallest elevator I have ever rode on. Location and price worth any other issues. Parking was covered and free which is a treat being in the city. Would recommend. Was able to walk to concert and Bank Life arena three block over.

A tired, rundown hotel with thin walls, limited workout facilities and trains passing nearby. Staff was friendly and room was clean, and downtown is a short walk away, but I would only stay here if no other hotels were available.

It was on the very edge of downtown. Not very clean and rundown looking. Parking odd and people in the room next door we’re fighting all night.

401 E Washington Street Indianapolis IN

Hotel highlights

  • Walking distance to Bankers Life Fieldhouse and Indiana Convention Center
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Fitness center

Located in Downtown Indianapolis, La Quinta Inn & Suites by Wyndham Indianapolis Downtown is a leisurely stroll from popular sights such as Bankers Life Fieldhouse and Indiana Convention Center. This 97-room hotel has free breakfast along with conveniences like free in-room WiFi and a fitness center.


Dining

Free continental breakfast is included with your stay.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free local calls, and an ironing board.


Property features

Guests of La Quinta Inn & Suites by Wyndham Indianapolis Downtown enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 20.00 per night. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations.

Room options

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 3

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Deluxe Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 2 Double Beds, Accessible, Non Smoking (Mobility Accessible)

Full 2 | Sleeps 4

Guest reviews for La Quinta Inn & Suites by Wyndham Indianapolis Downtown

Everyone (21) Couples (20) Business (32) Family (22) Friends (13) Other (14)
1
Families Families

I didn’t like anything about this property. I thought I was staying at a motel by the looks of it. Disgusting.

By on Jul 30, 2019

Review comment responded on Aug 5, 2019

We apologize that our renovation is taking place during your stay, so a lot of things appear out of place. We're working quickly to get the remodel done so our guests can enjoy the benefit of everything being brand new.

1
Everyone

By on Jul 15, 2019

3
Families Business Business Travelers

This facility needs to be upgraded. The area is right downtown and the area looks great, however the interior is outdated and not very clean.

By on Jun 15, 2019

3
Families Families

The property is very convenient for what we were doing in Downtown Indy. Layout and size of rooms are old/outdated.

By on Jun 8, 2019

4
Everyone

By on Jun 6, 2019

4
Everyone

By on Jun 6, 2019

2
Everyone

Property is in obvious need of remodeling...and it seemed to be somewhat in the process of it. Would have been helpful to know beforehand.

By on Apr 26, 2019

2
Everyone

This hotel is just what I could call as "OK". Not the cleanest, had some mechanical issues, tub was stained, carpet had a lot of stains and a "sticky" spot by the sink, elevator is just big enough for two people or one with luggage. The parking is HORRIBLE. I booked the room through Orbitz and did not know that there would be a $30 REQUIRED valet parking fee. The facility is not absolutely terrible, but would recommend other hotels in the area if you have the option. My biggest problem with hotels are hidden fees that are not shown.

By on Apr 15, 2019

1
Partner Couples

The cleanliness of the rooms was lacking. The outlets in the room had no cover. My sheets had a stain on them so I promptly took them to the front desk, where they accused me of making the stain. Then the mini frig in the room wasn't working, so I requested if I could get a room with a working one, or have mine swapped out and they refused to do either. Then, the desk attendant told me my credit card for incidentals was declined when I checked in after he tried twice. I tried a second card and had no problem. Come to find out, the first card did work and I had two charges of $50 on there in addition to the $50 charge on my second card. When I informed the staff, they checked, and sure enough my card had went through with them, but they told me they can't refund it once it has been run through, which I knew wasn't true. The attendant said I needed to call my bank because only my bank could reverse them. Now I'm battling my bank and the hotel to get my triple deposit back. Terrible experience all around.

By on Feb 15, 2019

Review comment responded on Feb 16, 2019

Dear Valued Guest, We thank you for choosing to stay at the La Quinta Inn & Suites Indianapolis Downtown. We appreciate the time you have taken out of your schedule to respond to one of our reviews. We sincerely apologize for the inconveniences within your stay. Please note, we take all feedback seriously and will address this with our team. Again, thank you for choosing La Quinta. Best Regards, Jaraia Ballou Manager in Training

4
Everyone

By on Dec 3, 2018

Review comment responded on Dec 26, 2018

Dear Valued Guest, We thank you for choosing the La Quinta Inn & Suites Indianapolis Downtown. We greatly appreciate the time you have taken to review your previous stay with us. We are thrilled that we have accommodated your stay with us! Again, thank you for choosing La Quinta Inn & Suites Indianapolis Downtown as we hope to see you in the near future. Best Regards, Kevin Oleksiyenko Front Office Manager

La Quinta Inn & Suites by Wyndham Indianapolis Downtown

401 E Washington Street, Indianapolis, IN 46204
url importing https://www.orbitz.com/Indianapolis-Hotels-La-Quinta-Inn-&-Suites-by-Wyndham-Indianapolis-Downtown.h2492-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.