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Sheraton Indianapolis City Centre Hotel

3.5 out of 5.0

Recent guest reviews

We stayed for a holiday party. rented a few rooms. Rooms are smaller and property is older however clean and priced accordingly. We enjoyed our stay and will return.

The room was ok but the carpet was all torn up outside our room. It’s an older place that could use some updating. For the price I expected much better facilities. They also charge around $50 per night for parking on top of the room cost so be sure to factor that in. All in all not a bad place to stay though. The location is awesome and for that it’s worth it!

The comfort was nice but the staff needed to be a little more cognizant with paying attention to customers at the front lobby. Other than that, everything went well

Hotel looks good! Elevators need some TLC. One of the lamps in my room was damaged and needs a replacement shade

Room shoddy (ceiling in bad condition in bathroom) and not clean (dust, wrappers behind dresser and beds, dust on curtain fabric, etc.). Bathroom was clean, but tub very slippery. Shower head/ shower pressure completely inadequate. Hotel staff was very polite in general and helpful with elevator overcrowding by letting us use the service elevator.

Great location near downtown shopping and restaurants

nice location! down town evening is beautiful, parking is close to the hotel.

The staff...especially the Valet/ Concierge (a Veteran) was more than attentive, wonderfully nice and helpful. The hotel was centrally located and close to the wonderful Mass Ave restaurants. Parking for a truck over 8 was only about 2 blocks away at the Region Building, across from The Tap, costing us a total of $10 for the weekend Friday- Sunday. Rooms were spacious and clean. Work out room was great. The Alexander Bar and Grill and Starbucks are in the hotel, which is great.

Damien and Ronnie, front desk personnel, gave us the greatest service of any hotel that I have stayed in lately Advice on places to go as well as making sure we were comfortable in our stay was their top priority .The hotel room service in house keeping was awesome . The staff was extremely friendly and excellent.

It appeared some guests were partying at the hotel and made very sound noise during our stay. We couldn't sleep until 2:00am. The $50 parking charge for guest is also unbelievable,

Nice hotel in the center of the city. Friendly staff and valet parking. Some renovation taking place, but overall very clean.

We've stayed at this hotel several times, even stayed during our wedding, and have always had a wonderful stay. This time upon our check in we noticed the room's carpet was soaked in between the two beds. It was so obvious and both bed skirts were soaked and stained as well. When we called down they were booked and could not move us. We had to ask for several towels to try and attempt to clean up the wet spot but after about 8 towels the floor was still soaked. The only offer was free parking. The next morning when getting out of the bed we noticed there were crumbs all over the edge of the bed (we did not even eat in the room) and also a HUGH cockroach in the bathroom when we flipped on the light. We didn't even shower there. The breakfast buffet was horrible and nothing was fresh. The oatmeal was a solid as a rock and the pastries and bread was stale. We will not be staying in this hotel ever again.

The hotel was great the price for parking in the garage not so much. If a customer had to pay at all it should be at a discounted rate (and I don't mean $10). If I drove there again, paying that much for room, I would stay somewhere else. I was only ther 4 days and it cost $120.00.

Great location. Close to every thing. Had a great stay.

Overall the Hotel was nice. The only issue I had was at check-in where it took an unusual amount of time to complete the check in process.

Room overlooked City Centre. Would rate a 5 but water pressure in shower was weak and cold water knob of sink didn't work.

31 W Ohio St Indianapolis IN

Hotel highlights

  • Walking distance to Indiana Convention Center and Bankers Life Fieldhouse
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Indianapolis, Sheraton Indianapolis City Centre Hotel is adjacent to Soldiers and Sailors Monument and within a 10-minute walk of other popular attractions like Circle Center Mall. This 378-room, 3.5-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Enjoy dining at one of 2 onsite restaurants including Alexanders Bar and Grill, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with local cuisine breakfast, available for a fee.


Rooms

Guests can expect to find free WiFi and 42-inch an LCD TV with cable channels. Beds are dressed in premium bedding and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

Guests staying at Sheraton Indianapolis City Centre Hotel enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 49.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Room, 1 King Bed, View

King 1 | Sleeps 3

Room, 2 Double Beds, City View

Full 2 | Sleeps 3

Executive Suite, 1 King Bed

King 1 | Sleeps 4

Deluxe Room, 1 King Bed, Corner

King 1 | Sleeps 3

Guest reviews for Sheraton Indianapolis City Centre Hotel

Everyone (23) Business (34) Couples (58) Family (32) Friends (25) Other (8)
5
Everyone

By on Jan 1, 2019

Review comment responded on Jan 3, 2019

Thank you for your 5-star review! We are more than happy to hear you enjoyed your stay with us here at the Sheraton. We thank you for your time. Best Regards, General Manager, Volkan Tekinkoc

5
Everyone

We stayed for a holiday party. rented a few rooms. Rooms are smaller and property is older however clean and priced accordingly. We enjoyed our stay and will return.

By on Dec 17, 2018

Review comment responded on Dec 17, 2018

Thank you for your positive response! We are more than happy to hear you enjoyed your stay with us here at the Sheraton Indianapolis City Centre Hotel. Our staff would love to have you return with your travels. Thank you for your time. Best Regards, General Manager, Volkan Tekinkoc

4
Everyone

By on Dec 9, 2018

Review comment responded on Dec 10, 2018

Thank you for your 44-star review! We are more than happy to hear you enjoyed your stay with us. Best Regards, General Manager, Volkan Tekinkoc

4
Everyone

By on Dec 2, 2018

Review comment responded on Dec 4, 2018

Thank you for your 4-star review! We thank you for your business as well as your time. Best Regards, General Manager, Volkan Tekinkoc

3
Everyone

The room was ok but the carpet was all torn up outside our room. It’s an older place that could use some updating. For the price I expected much better facilities. They also charge around $50 per night for parking on top of the room cost so be sure to factor that in. All in all not a bad place to stay though. The location is awesome and for that it’s worth it!

By , from Chicago on Nov 9, 2018

Review comment responded on Nov 13, 2018

Thank you for your feedback after your recent stay here at the Sheraton! We are sorry to hear we missed our mark during your travels. We hope during your return we can accommodate your travel needs. Thank you for your time. Best Regards, General Manager, Volkan Tekinkoc

4
Everyone

The comfort was nice but the staff needed to be a little more cognizant with paying attention to customers at the front lobby. Other than that, everything went well

By on Nov 2, 2018

Review comment responded on Nov 6, 2018

Rachel, Thank you for your positive feedback. This information has been passed on to the proper staff to ensure we are always improving guest experiences. We thank you for your business as well as your time. Best Regards, General Manager, Volkan Tekinkoc

5
Everyone

Hotel looks good! Elevators need some TLC. One of the lamps in my room was damaged and needs a replacement shade

By on Oct 30, 2018

Review comment responded on Nov 6, 2018

Thank you for taking our guest survey! We appreciate your feedback and this information will be provided to the proper staff members. Thank you for your business as well as your time. Best Regards, General Manager, Volkan Tekinkoc

2
Everyone

Room shoddy (ceiling in bad condition in bathroom) and not clean (dust, wrappers behind dresser and beds, dust on curtain fabric, etc.). Bathroom was clean, but tub very slippery. Shower head/ shower pressure completely inadequate. Hotel staff was very polite in general and helpful with elevator overcrowding by letting us use the service elevator.

By on Oct 21, 2018

Review comment responded on Oct 29, 2018

Thank you for taking the time to leave us feedback after your recent visit to the Sheraton. We are sorry to hear that you experienced challenges during your stay with us. The proper staff members have been informed of these issues to isolate them for future stays. We hope that you were able to enjoy the remainder of your stay with us here in downtown Indianapolis. Thank you for your time. Best Regards, General Manager, Volkan Tekinkoc

5
Everyone

By on Sep 16, 2018

Review comment responded on Sep 17, 2018

Thank you for your 5-star review! We appreciate your business as well as your time. Best Regards, General Manager

4
Everyone

Great location near downtown shopping and restaurants

By on Sep 16, 2018

Review comment responded on Sep 17, 2018

Thank you for your positive feedback! Thank you for your time. Best Regards, General Manager

Sheraton Indianapolis City Centre Hotel

31 W Ohio St, Indianapolis, IN 46204