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Recent guest reviews

This Holiday Inn is trying hard to accommodate its guests and still observe the pandemic guidelines. They are not currently offering daily maid service, instead asking that you let the desk know by 11:00 if you need fresh towels, sheets, etc. It worked reasonably well, although on a few occasions we had to ask again when we returned to our room to find nothing had been done. The staff is friendly and always wore masks, but they did not enforce the mask policy with guests.

The service was bad. We had 3 adults. The description indicates a pull out however there was not. In addition the staff refused to give us a cot. The staff were not friendly upon arrival. They made us wait and then attempted to help someone who walked in after us.

Very nice management and staff!

We had the room next to kitchen. Heard doors slamming behind our heads around 5am. Breakfast was horrible, the one thing that was ok they did not replenish.

The staff was kind and responsive, but the room had some issues: hot and cold water in shower were reversed, plug was broken, shower curtain didn’t keep water in shower resulting in water all over floor, ants in bathroom. Upon first look, all was good. But, closer inspection left us shaking our heads in disappointment.

Drove 8 hours and arrived just afternoon with a 2 year old needing a nap. Was asking for early check in and was told no that check in was at 3pm. I understood and asked if they could possibly clean our room first so my son could take a nap and was told no. We had to sit in our car for hours before they finally let us get our room. No compassion or hospitality whatsoever. I wont even dive into the fact that the Television gets terrible reception and that our shower soap holder came unglued in the middle of the night waking everyone up abruptly. I would certainly recommend someone looking for hotel accommodations to look elsewhere.

This is a quality hotel in a good location. The room was clean, comfortable, and quiet.

Thatcher Lane Carmel IN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Clay Terrace, Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel is within 3 miles (5 km) of Carmel Arts and Design District. This 75-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.


Rooms

The 75 rooms have an array of amenities, including microwaves, coffee makers, and free newspapers. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

At Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.

Room options

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

2 Queen Beds | Sleeps 4

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel

Everyone (7) Couples (1) Family (2)
2
Everyone

By on Jun 23, 2021

Review comment responded on Jul 11, 2021

Thank you for taking the time out in giving us a feedback about your recent stay at Holiday Inn Express & Suites, North Carmel. We strive to make our guest feel at home during their stay.

4
Family

This Holiday Inn is trying hard to accommodate its guests and still observe the pandemic guidelines. They are not currently offering daily maid service, instead asking that you let the desk know by 11:00 if you need fresh towels, sheets, etc. It worked reasonably well, although on a few occasions we had to ask again when we returned to our room to find nothing had been done. The staff is friendly and always wore masks, but they did not enforce the mask policy with guests.

By on Jun 11, 2021

Review comment responded on Jun 12, 2021

Dear Valued Guest, Thank you so much for your sharing your recent stay with us at the Holiday Inn Express & Suites in Carmel Indiana. We value your feedback! We all strive each and every day to provide our guests with the utmost professional, friendly, clean, safe, and comfortable atmosphere. We are pleased to know that you enjoyed your stay and received such amazing service. We would be honored to welcome you all back your next trip to our area. Sincerely, Christina Payton General Manager

2
Partner Couples Business Business

The service was bad. We had 3 adults. The description indicates a pull out however there was not. In addition the staff refused to give us a cot. The staff were not friendly upon arrival. They made us wait and then attempted to help someone who walked in after us.

By on Apr 18, 2021

Review comment responded on May 23, 2021

Dear Valued Guests, Thank you for the opportunity to serve you and your family. My sincere apologies regarding your experience during your last visit. This is not our standard, and I would be most honored for another opportunity to welcome you back. Again, I am truly sorry for how your stay started. We hope to see you again soon and to exceed your expectations. Sincerely, Christina Payton General Manager

5
Family

Very nice management and staff!

By on Apr 6, 2021

Review comment responded on Apr 14, 2021

Thank you for taking the time out to respond. Your response is valuable to us.

4
Everyone

By on Sep 25, 2020

5
Everyone

By on Nov 19, 2019

Review comment responded on Nov 26, 2019

Dear Valued Guest, We thank you for choosing to stay at the Holiday Inn Express & Suites North Carmel/Westfield. We are thrilled to hear that you had a great stay with us, and we hope to see you return in the near future. Best Regards, Kevin Oleksiyenko

5
Everyone

By on Oct 6, 2019

Review comment responded on Oct 21, 2019

Dear Valued Guest, We thank you for choosing to stay at the Holiday Inn Express & Suites North Carmel/Westfield. We are thrilled to hear that you had a great stay and we hope to see you in the near future. Again, we thank you for choosing to stay at the Holiday Inn Express. Best Regards, Kevin Oleksiyenko Assistant General Manager

2
Family with small children

We had the room next to kitchen. Heard doors slamming behind our heads around 5am. Breakfast was horrible, the one thing that was ok they did not replenish.

By on Aug 21, 2019

Review comment responded on Aug 21, 2019

Thank you for taking the time to let us know what could have made your stay better. I am sorry about the noise and the breakfast item, but you can rest assured your comments will be shared with our team. We appreciate your feedback.

2
Everyone

The staff was kind and responsive, but the room had some issues: hot and cold water in shower were reversed, plug was broken, shower curtain didn’t keep water in shower resulting in water all over floor, ants in bathroom. Upon first look, all was good. But, closer inspection left us shaking our heads in disappointment.

By on Jan 4, 2019

1
Everyone

Drove 8 hours and arrived just afternoon with a 2 year old needing a nap. Was asking for early check in and was told no that check in was at 3pm. I understood and asked if they could possibly clean our room first so my son could take a nap and was told no. We had to sit in our car for hours before they finally let us get our room. No compassion or hospitality whatsoever. I wont even dive into the fact that the Television gets terrible reception and that our shower soap holder came unglued in the middle of the night waking everyone up abruptly. I would certainly recommend someone looking for hotel accommodations to look elsewhere.

By on Aug 14, 2018

Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel

15131 Thatcher Lane, Carmel, IN 46033
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