There are three Hilton downtown Indianapolis. Very confusing on which one we we staying at (dropped off at wrong location & had to walk). Partying and festivals going on at monument right outside hotel until late into the night. Pool was in poor condition. Ice machine didn't work on our floor. When my son went down to the lobby late at night to get ice, he was chastised by the manager for now wearing a shirt! I guess everyone should wear a shirt when going to the swimming pool as well, since they have to pass the lobby to get there. The night receptionist was fantastic, but we were not impressed by the hotel.
The location was terrific!
Belive it or not the toilet paper holder was about 4 feet from the toilet. I have never seen anything like that. Lobby coffee dispensers were both empty. Otherwise is was a nice hotel
Nothing
I wish the room had more “storage” there weren’t a lot of drawers or places to put your belongings. You couldn’t really unpack into drawers, your bathroom necessities only had a spot on the bathroom vanity, your shower towel only had a spot inside the shower. Housekeeping was friendly but very slow as were the elevators. Overall, friendly staff & absolutely loved the vacation! Just seemed like an older hotel that is in need of updating.
Everything is centrally located. Very easy acvess to all areas and easy to get out.
Valet staff was sub par. Didn’t answer calls to get car. Busy watching TV...
Staff went above and beyond. I had a hiccup in my trip and arrived much much later than I had hoped to (basically morning). Kinsey at the counter was amazingly helpful and friendly and gave me a much later checkout than normal. I will stay there again next time I pass through Indianapolis!
Property was in a very convenient location for the price! Trash was never picked up outside the room,and had to ask for towels twice,but a pleasant stay!
Great location. Valet and front desk staff very helpful
A shooting happened next to our room. People were panicking not good for my pregnant wife.
Conveniently set 30 feet from the central square in Indy. Clean room, everything worked.
Perfect for conferences/business with the breakfast vouchers and location. Very impressed with the room and friendliness of the staff.
Good brakfast . The heat was not working properly. The thermostat was not working . The heat will go up and all night keep switching between the AC and heat
Very clean and employees where very friendly excellent place to stay
Located in Downtown Indianapolis, Hilton Garden Inn Indianapolis Downtown is next to Hilbert Circle Theatre and Christ Church Cathedral. This 3.5-star hotel welcomes guests with 188 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 6 AM to 10 AM.
The 188 accommodations feature living rooms. 37-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. IPod docks, microwaves, and refrigerators are also standard.
Guests staying at Hilton Garden Inn Indianapolis Downtown enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 37 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
There are three Hilton downtown Indianapolis. Very confusing on which one we we staying at (dropped off at wrong location & had to walk). Partying and festivals going on at monument right outside hotel until late into the night. Pool was in poor condition. Ice machine didn't work on our floor. When my son went down to the lobby late at night to get ice, he was chastised by the manager for now wearing a shirt! I guess everyone should wear a shirt when going to the swimming pool as well, since they have to pass the lobby to get there. The night receptionist was fantastic, but we were not impressed by the hotel.
The location was terrific!
Thank you for your feedback. We're glad that you've enjoy your stay with us. Hoping to see you again soon!
Belive it or not the toilet paper holder was about 4 feet from the toilet. I have never seen anything like that. Lobby coffee dispensers were both empty. Otherwise is was a nice hotel
Thank you for the feedback, we appreciate you staying!
Nothing
Thank you for your feedback!
Thank you so much for your feedback!!!
I wish the room had more “storage” there weren’t a lot of drawers or places to put your belongings. You couldn’t really unpack into drawers, your bathroom necessities only had a spot on the bathroom vanity, your shower towel only had a spot inside the shower. Housekeeping was friendly but very slow as were the elevators. Overall, friendly staff & absolutely loved the vacation! Just seemed like an older hotel that is in need of updating.
We are sorry you were unhappy with your experience-- we'll work hard to fix this. Thank you for letting us know.
Thank you for your feedback!
Thank you for your feedback!
Thank you for your feedback. We apologize for not meeting your expectations-- we'll work hard to fix it. Thank you for letting us know
Everything is centrally located. Very easy acvess to all areas and easy to get out.
Thank you!
Thank you for sharing your feedback, I am very sorry you had a poor stay. We will work hard to correct these issues for next time you are with us!