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 Indianapolis •1 Room
 Indianapolis • 1 Room
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Clarion Hotel Airport Area

3.0 out of 5.0
Overview Reviews Amenities & Policies
South High School Road 2500, 2500, Indianapolis, IN
1-844-663-2269
2.6
out of 5
Average Guest Review
See all 49 reviews
Room cleanliness 2.5
Service & staff 3.5
Room comfort 2.5
Hotel condition 2.0

This hotel is most popular for:

  • Everyone
  • Family
  • Business

Recent guest reviews

It was old, outdated, and dirty. There was no entertainment or things to do.

The lady that checked us in was very friendly and helpful. She was even able to upgrade us to a larger room, even though we did not request it. She also helped us with transportation to and from the airport. Both of our drivers to and from the airport were also very nice and friendly. The not-so-good is that there is no longer a restaurant. They did serve breakfast though, and it was actually very good. Also, there was no hot water for the shower. Not a good way to start your morning.

found dead roaches in the room. everything is pretty old. renovation would be nice

Very clean, great bed,prompt service, I appreciate the free shuttle to airport!

This hotel is a JOKE! We had no toilet paper and only 1 coffee cup (and the downstairs coffee pot was empty at 7am). Our friends had no soap or washcloths. ALL the ice machines on every floor were broken. The restaurant and bar were both closed (I think because they said none of the help showed up . . . what a surprise there!) When we went to breakfast at 8:45 (brkfst is served from 6:30-9:30) there was no food left! The help seemed to care less about anything we said we needed. The landscaping was overgrown and full of weeds. Everyone we talked to, and I mean EVERYONE, was missing something or had something in their rooms that didn't work; from a broken shower to no coffee pot at all. And no one seemed to care. Don't go here . . . EVER!

The hotel had unswept carpets, the elevators did not work, the restaurant was closed except for breakfast, and no ice on the floors. My king size room was very clean and surprisingly nice. The staff was all nice and very friendly.

Very friendly night staff! We stayed for three nights and each night she was very social with us. It was a nice personal touch to the stay. Hotel room was clean. Bed was just okay. Will be staying at the hotel again

Orbitz lists this hotel as pet friendly but when I showed up very late with my dog, the woman at the front desk said my dog wasn't allowed. She showed me in their terms that it clearly says no pets and I showed her what I saw on Orbitz. The info on Orbitz is outdated, unfortunately. After a lot of convincing, I was able to stay with my dog at their property. Their restaurant was completely closed on a Saturday which I found odd. There's nothing really around other than ordering pizza for delivery. On Sunday morning before checking out, I was looking forward to their breakfast which was included but their chef didn't show up so there was no hot food. Room was falling apart in every which way. I'm not a picky traveller at all and never review but this was an abysmal experience.

Lobby is nice, but once you are past that the rest of the building is gross! Once to the room, carpet and walls needed some attention. Water was luke warm at best and no pressure. When we left the next morning, the employees were sitting in the hall folding towels on the carpet.

Very nice hotel close to the airport. I would definitely stay here again

We were traveling to Indy and had delays that kept us from arriving until 7:00am the day of our checkout! The staff held our room, helped us get breakfast quickly and voluntarily gave us a late checkout! It was the perfect experience after such a rough day of travel!

The staff was very nice and breakfast was fine. However, that’s really where my compliments end. The hotel is very dated, the walls are super thin that you can hear people conversation all night long, room service comes really early like 8 am I am on vacation I want to sleep in. The carpet has stains on it. One of the other guest put trash outside their door it stayed outside at least 2 days. The ATM has a $4 fee (3.99) that’s outrageous. You definitely get what you pay for. Would I recommend someone to stay here? No and if you did only for a few hours.

Breakfast was very good, Shuttle driver prompt and professional. Staff was friendly. NO WiFi at all. 3 days no WiFi HallWays, elevator need to be renovated. Room was quiet with a lot of room. No pool.

Fine accommodation for a stop on a cross-country drive.

The homemade pizza from the restaurant was wonderful and the staff very helpful and knowledgeable.

The airport shuttle had a saturated smoke smell. Ordering from the restaurant was a bit of a hassle as I had to pay at front desk. Bartender advised me that if I left a tip on the card I paid with, she wouldn't get the tip, so I had to pay $3.99 at the ATM to get cash to give her a $3.00 tip. The icing on the cake was that the restaurant was out of ketchup for my fries. Would have been nice to know that before I ordered a burger and fries. Also, the duvet on both beds were very wrinkled....looked like they had already been slept in before me. Had to convince myself otherwise....just wasn't a great experience overall. The staff was extremely nice though.

South High School Road 2500, 2500 Indianapolis IN

Hotel highlights

  • Free airport shuttle
  • Fitness center
  • 24-hour business center
  • WiFi in rooms and public areas (fees apply)

Located in Wayne, Clarion Hotel Airport Area is within a 15-minute drive of popular attractions such as Lucas Oil Stadium and Indiana Convention Center. This 259-room, 3-star hotel has a free airport shuttle along with a fitness center and a 24-hour business center.


Dining

Savor a meal from the comfort of your room with room service.


Rooms

Clarion Hotel Airport Area's 259 rooms provide coffee makers, free weekday newspapers, and phones. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Clarion Hotel Airport Area features a fitness center, WiFi in public areas, and a 24-hour business center. You can take advantage of onsite parking for a fee, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.

Room options

Guest reviews for Clarion Hotel Airport Area

Everyone (33) Business (4) Couples (1) Family (6) Friends (1) Other (1)
1
Family with small children

It was old, outdated, and dirty. There was no entertainment or things to do.

By on Jul 12, 2019

3
Everyone

By on Jun 24, 2019

3
Family

The lady that checked us in was very friendly and helpful. She was even able to upgrade us to a larger room, even though we did not request it. She also helped us with transportation to and from the airport. Both of our drivers to and from the airport were also very nice and friendly. The not-so-good is that there is no longer a restaurant. They did serve breakfast though, and it was actually very good. Also, there was no hot water for the shower. Not a good way to start your morning.

By on Jun 22, 2019

Review comment responded on Aug 2, 2019

We are deeply sorry and we are working on some major changes.

3
Everyone

By on Jun 15, 2019

Review comment responded on Aug 2, 2019

We are deeply sorry and we are working on some major changes.

4
Family

found dead roaches in the room. everything is pretty old. renovation would be nice

By on May 31, 2019

Review comment responded on May 31, 2019

We are working on some major changes soon.

3
Everyone

By on May 11, 2019

Review comment responded on May 12, 2019

Thank you for the 3 stars and we do hope you enjoyed your stay.

4
Family

Very clean, great bed,prompt service, I appreciate the free shuttle to airport!

By on May 10, 2019

Review comment responded on May 12, 2019

Thank you for the great review and we are delighted you had a good stay and hope to see you again when you are back in town.

1
Family Friends

This hotel is a JOKE! We had no toilet paper and only 1 coffee cup (and the downstairs coffee pot was empty at 7am). Our friends had no soap or washcloths. ALL the ice machines on every floor were broken. The restaurant and bar were both closed (I think because they said none of the help showed up . . . what a surprise there!) When we went to breakfast at 8:45 (brkfst is served from 6:30-9:30) there was no food left! The help seemed to care less about anything we said we needed. The landscaping was overgrown and full of weeds. Everyone we talked to, and I mean EVERYONE, was missing something or had something in their rooms that didn't work; from a broken shower to no coffee pot at all. And no one seemed to care. Don't go here . . . EVER!

By on Apr 29, 2019

Review comment responded on Apr 30, 2019

Thank you for your review and we are deeply sorry. We are going through some changes and we are going to work on bringing in new staff.

3
Everyone

The hotel had unswept carpets, the elevators did not work, the restaurant was closed except for breakfast, and no ice on the floors. My king size room was very clean and surprisingly nice. The staff was all nice and very friendly.

By on Feb 25, 2019

Review comment responded on Mar 9, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

1
Business Business

By on Feb 8, 2019

Review comment responded on Feb 8, 2019

We are deeply sorry you had a bad experience at our hotel and we are working on getting it to be a great place to stay we hope you will give us another chance in the future.

Clarion Hotel Airport Area

South High School Road 2500, 2500, Indianapolis, IN 46241
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