We were very disappointed that we had reserved a high floor room with a view and a king bed. When we arrived, they indicated that they had double booked many of those rooms and we were relocated to a two queen lower floor. This was a big disappointment...
Excellent hotel. Just steps from TCU amphitheater!
Beautiful hotel. Staff were so friendly
Loved staying at the JW for Indy 500 weekend! Everyone was extremely helpful and all smiles. (Only minor drawback was the fee for internet for non-direct booking - surprised to see it.) Otherwise, top notch service, accommodations, loved the robe included in the room, and the generous shampoo/body wash/conditioner in the shower!! Special shoutout to our waitress in the Italian restaurant - great service!
Great location!
It’s downtown so it’s pretty easy to go anywhere from here.!!
Average nothing more nothing less
Stayed there for the Indy Mini. Perfect location and staff was friendly and helpful
Everything about the property was excellent with one exception. The bathroom door has an opaque insert. I have seen this in several high end hotels on recent travels. This would be fine for a single traveler. However, if more than one person is in the room and one gets up to use the bathroom for any reason during the night, the light shines brightly through the door into the bedroom area. It would be better with a solid door, or some type of shade to cover the opaque insert during the night.
The King bedroom was wonderful and cozy. I loved the large floor to ceiling window and my room had a beautiful view of the White River. The shower was also very relaxing and spa-like. My only issues were poor cell phone reception throughout the hotel and the wifi signal was not great.
Love how clean and nice everything is
Very clean. Check in was quick and easy. Staff were helpful with directions around the area.
Well the pool wasn’t available so that was a bummer. Facility was nice and clean
I think it’s time hotels start doing food room service again. This hotel would not bring food to your room. There is no scientific reason why room service could expose someone. It is an excuse especially for a higher end property to not provide that convenience.
Booked two beds and only got one bed. Second bed was a roll in bed and was a prison mattress
The bill showed we owed $70 for internet access. That is outrageous. There was no housekeeping service. There were no glass glasses. Only plastic. It took over 30 minutes for them to deliver two glasses that I requested so I didn't even both requesting de-caf coffee packets. Put a very bad taste in my mouth for staying at a Marriott property ever.
Located in Downtown Indianapolis, JW Marriott Indianapolis is a leisurely stroll from popular sights such as Indiana Convention Center and Lucas Oil Stadium. This 4-star hotel has 1005 rooms and welcomes guests with a restaurant, a 24-hour gym, and a 24-hour business center. It's connected to the convention center in central Indianapolis and also close to Indianapolis Zoo and Indiana University-Purdue University Indianapolis.
In addition to a restaurant that serves breakfast and lunch, you can also enjoy a drink at the lobby lounge. Get a pick-me-up at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 11 AM.
37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. IPod docks, coffee makers, and free newspapers are also standard.
At JW Marriott Indianapolis, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 55 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.
We were very disappointed that we had reserved a high floor room with a view and a king bed. When we arrived, they indicated that they had double booked many of those rooms and we were relocated to a two queen lower floor. This was a big disappointment...
Excellent hotel. Just steps from TCU amphitheater!
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.
Beautiful hotel. Staff were so friendly
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.
Loved staying at the JW for Indy 500 weekend! Everyone was extremely helpful and all smiles. (Only minor drawback was the fee for internet for non-direct booking - surprised to see it.) Otherwise, top notch service, accommodations, loved the robe included in the room, and the generous shampoo/body wash/conditioner in the shower!! Special shoutout to our waitress in the Italian restaurant - great service!
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.
Great location!
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.
It’s downtown so it’s pretty easy to go anywhere from here.!!
Thank you for taking the time to let us know about your experience while staying with us. In the Marriott world, we strive for excellence and anything four or below means we missed our goal. If you can let me know of your experience or if you have suggestions on steps we could have taken to enhance your visit, I would be grateful. We value your business and want you to be completely happy with your stay.
Average nothing more nothing less
In the Marriott world we strive for excellence and anything below a 5 star rating means we missed our goal. If you can let me know of your experience or if you have suggestions on steps we could have taken to enhance your visit, I would be grateful. Please feel free to reach out to my assistant at the hotel to provide any further feedback. We value your business and want you to be completely happy with your stay.
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Your comments are integral to our ability to improve our service, as we continue to train our staff. Please accept our apology for not meeting your expectations.