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Recent guest reviews

Very nice hotel! Very nice view from our suite! Definitely a great place to celebrate Valentine’s Day with your significant other

Excellent customer service, adequately staffed, clean.

Nice gym, but no mats for floor work. Gym ran out of bottled water and water fountains turned off. Would have been great to have in room dining available before 4pm on a Sunday. Staff was courteous, hotel location ideal (close to downtown, Zoo, White River Park, Lucas Oil Stadium), room was clean and lobby inviting. Beautiful city views!

The property is magnificent. This is truly a five star hotel. The staff was courteous and friendly and the rooms were excellent.

We love staying at this property. Close to so many activities in downtown Indianapolis.

I booked two rooms through Orbitz. My son and wife show up to only one reservation (one room). I guess Orbitz thought it was a mistake and canceled one. The room AC was horrible. I didn't sleep weel. Kept waiting for room to get cool. The worst part was the manager, the next morning, told me I had to call Orbitz to confirm I didn't get charged for two rooms. When I politely pressed her on the issue, that I didn't want to spend an hour on the phone fixing someone else's mistake, she spent less than 5 minutes on her computer and was able to confirm cancellation numbers for me. If I hadn't pressured her to help me, it would have been my problem proving what had happened...all over the phone at home. Customer service? At the JW Marriott? Really?

Paid for a "city view" and faced the opposite way of the skyline. A complete ripoff. The parking was exorbitant. The room service was exorbitant. The TV was difficult to use and did not have the Food Network, replacing Diners, Drive-Ins and Drives with a simulcast of NBC for no logical reason. Though impressive-looking on the outside, the property was not much better than a Super 8 on the inside. Felt completely cheated when we paid for but did not get a skyline view. What was the point then of staying there?

The parking. You are all ready spending 200 a night then you have to pay another 45 for parking. Ridiculous

Great hotel, great customer service with very clean rooms/facilities

Beautiful please you can see all the city over your window

Was a great place to stay . Rooms and services were amazing with a great view

It was very pleasant and comfortable. I stayed there before and they are always very accommodating to our needs.

The staff was very friendly. My husband and I were celebrating our anniversary and the staff sent up a card with champagne and strawberries on the house. So sweet!

S West Street Indianapolis IN

Hotel highlights

  • Walking distance to Indiana Convention Center and Indiana University-Purdue University Indianapolis
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Fitness center

Located in Downtown Indianapolis, JW Marriott Indianapolis is within a 10-minute walk of popular sights such as Indiana Convention Center and Indiana University-Purdue University Indianapolis. This 4-star hotel has 1005 rooms and welcomes guests with 2 restaurants, a fitness center, and a 24-hour business center. It's connected to the convention center in central Indianapolis, and also a short walk from Lucas Oil Stadium and Circle Center Mall.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Get a bite to eat at the onsite restaurant, or entertain your taste buds with a beverage at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

The 1005 rooms are soundproofed and have an array of amenities, including iPod docks, free newspapers, and free bottled water. Guests can expect WiFi, wired Internet, and 37-inch flat-screen TVs with satellite channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

At JW Marriott Indianapolis, guests have access to a fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 52 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking, View

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking, Corner

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, View (Skyline View)

1 King Bed | Sleeps 3

Guest reviews for JW Marriott Indianapolis

Everyone (28) Couples (5) Business (2) Family (5) Friends (1)
5
Everyone

By on Feb 20, 2021

5
Partner Couples

Very nice hotel! Very nice view from our suite! Definitely a great place to celebrate Valentine’s Day with your significant other

By on Feb 14, 2021

4
Everyone

By on Feb 14, 2021

5
Family

Excellent customer service, adequately staffed, clean.

By on Jan 23, 2021

4
Everyone

By on Dec 2, 2020

4
Family Family

Nice gym, but no mats for floor work. Gym ran out of bottled water and water fountains turned off. Would have been great to have in room dining available before 4pm on a Sunday. Staff was courteous, hotel location ideal (close to downtown, Zoo, White River Park, Lucas Oil Stadium), room was clean and lobby inviting. Beautiful city views!

By , from Arizona on Oct 27, 2020

5
Partner Couples

The property is magnificent. This is truly a five star hotel. The staff was courteous and friendly and the rooms were excellent.

By , from Naples, FL on Oct 21, 2020

5
Partner Couples

We love staying at this property. Close to so many activities in downtown Indianapolis.

By , from Buchanan on Oct 18, 2020

4
Everyone

By on Sep 6, 2020

5
Everyone

By on Dec 9, 2019

Review comment responded on Dec 9, 2019

Thank you for this excellent ranking. We value your business and hope to be of service to you in the future.

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