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JW Marriott Indianapolis

4.0 out of 5.0

Recent guest reviews

WE HAD A GREAT STAY- WE WERE VERY COMFORTABLE AND THE SERVICE WAS PERFECT--

We traveled to Indy for a long weekend. The JW Marriott is an ideal location for all the sites in the city. The hotel is beautiful with a very pleasant staff!

JW bumped me because they were oversold. But I had a reservation. "I'm sorry and I understand" statements from front desk don't help. They are neither sorry nor do they understand.

Had a great time, loved the room and the hotel bar

Not sure why it was $300 a night for a standard room. It is a nice place but I've stayed in many nice hotels that were not this pricey.

Nice hotel but typically like to stay closer to downtown. It was a bit of a walk. Had to park far away or pay $45 for valet. Bathroom wasn't the cleanest. Amenities were great.

OMG! The staff and services were unreal! If you don't need to rent a car don't, everything is within a 4 block radius of the hotel. Parking a $40/day was totally unnecessary! The entire 4 days were just perfect! That fitness center was top notch!

We stayed here due to its proximity to the White River State Park amphitheater. Everything was great about our stay, from check in to check out. We were traveling with a baby so they provided us a pack n play and even brought a refrigerator to our room without us asking. The staff was incredibly hospitable, and we would definitely stay there again!

The deal was not clear, despite the high room rate but nothing included even the most simple which is the internet, can't believe no free internet. No minibar in the room, no cooler??????? No breakfast, $ 22 each person

Capped off a wonderful evening with a very relaxing and enjoyable stay at the JW in downtown Indianapolis.

Thoroughly enjoyed the trip and the hotel. Liked the skybridge feature connecting all the hotels with the convention center. We used this feature quite a bit as we were there in mid-November.

It was certainly a nice hotel, but I didn't think it was as nice as it should have been for the room price! Also, there's no breakfast available unless you go to and pay for one of the hotel restaurants. I think this should be available for free at the cost of the room. Finally, wifi also is not included which should ABSOLUTELY be included at this price! What's more, Once I got the wifi, the signal was quite poor, and I was only on the 9th floor. At $15/day for wifi, the signal should be AMAZING! The food at the restaurants was really very good and the staff was very nice and helpful. Overall a nice hotel, just don't think they should charge for some of these extras. (plus they charged for parking...$37/day)

The hotel was very nice. Staff was very friendly. Room was very clean. I forgot to put my do not disturb sign on the door, which happens to everyone. The 8:30 housekeeping wake up was a little disturbing. You could hear him halfway down the hall knocking on other doors. The thermostat would only go down to 67, which being on the 31st floor, was a little bothersome. It was a very hot day and night.

This wasn't our first time at JW but we will definitely go back from here on out. Our View was amazing and so was the room for the money spent. The pool was kid friendly and I can't say enough about the amenities. But the one thing that meant the most To me was the amazing customer service. From the time we parked to the time we checked out we were their number one priotity. They never made us feel like just another room sold. It was awesome. I highly recommend this Hotel to anyone. For couples....familes...business meetings....it was GREAT!

we visited a friend in IU and stayed here. We only stayed one night but it is very nice to visit downtown area.

Great service and staff! Room was great very nice and comfortable. Nice location able to use skywalks to get everywhere(it was cold!) so it was really nice to be able to use the skywalk! A little expensive though.

Hotel charged me three times for my stay upon arrival.

Didn't care for pillows a little flat. For what you pay they should make the breakfast buffet complimentary.

Lovely hotel. Nice lobby. Comfortable beds. Clean. Great lace to stay when coming to Indy for a NFL game!

Room options

Room, View

King 1 | Queen 2 | Sleeps 4

Executive Room, Business Lounge Access

King 1 | Queen 2 | Sleeps 4

Room, Corner

King 1 | Queen 2 | Sleeps 4

Room, View

King 1 | Queen 2 | Sleeps 4

Guest reviews for JW Marriott Indianapolis

Everyone (9) Business (9) Couples (17) Family (10) Friends (4)
5

good service

Everyone

WE HAD A GREAT STAY- WE WERE VERY COMFORTABLE AND THE SERVICE WAS PERFECT--

By on Aug 28, 2017

Review comment responded on Aug 30, 2017

We try to provide an excellent experience for our guests, and we’re happy we were able to achieve this for you. We hope to welcome you back soon!

5

great hotel in the heart of it all!

Everyone

We traveled to Indy for a long weekend. The JW Marriott is an ideal location for all the sites in the city. The hotel is beautiful with a very pleasant staff!

By , from New Philadelphia, Ohio on Aug 23, 2017

Review comment responded on Aug 29, 2017

It was a pleasure to have you with us, and we’re delighted you enjoyed your recent visit. Be assured this feedback will be shared with the team, and we hope to be of service to you whenever you return to Indianapolis.

1

why was my reservation deleted??

Everyone

JW bumped me because they were oversold. But I had a reservation. "I'm sorry and I understand" statements from front desk don't help. They are neither sorry nor do they understand.

By , from Chicago on Aug 18, 2017

Review comment responded on Aug 21, 2017

Please accept our sincere apologies. We realize this is a serious error, and can assure you we will do everything we can to see this situation does not recur. It is our hope you will one day give us a chance to regain your confidence.

5

50 th b- day party

Families

Had a great time, loved the room and the hotel bar

By on May 15, 2017

Review comment responded on May 25, 2017

We’re delighted we were able to meet your expectations during your recent visit, and we hope to welcome you back soon!

5
Everyone

Not sure why it was $300 a night for a standard room. It is a nice place but I've stayed in many nice hotels that were not this pricey.

By on Mar 6, 2017

Review comment responded on Mar 8, 2017

Thank you for your recent post, and we appreciate your constructive comments. Room rates vary depending on what is happening in the city or at the hotel. We hope you will continue to use our property whenever you are in the area.

4

nice hotel

Everyone

Nice hotel but typically like to stay closer to downtown. It was a bit of a walk. Had to park far away or pay $45 for valet. Bathroom wasn't the cleanest. Amenities were great.

By on Jan 23, 2017

Review comment responded on Jan 26, 2017

Thank you for sharing your feedback and be assured we’ve shared this information with the team. We appreciate your patronage, and hope you will continue to use our property whenever you are in the area.

5

fantastic view

Everyone

By on Oct 10, 2016

Review comment responded on Oct 13, 2016

Thank you for your great comments and we’re happy we were able to meet many of your expectations. It is our hope you will continue to use our facility whenever you are back in Indy.

5

everything is in walking distance

Everyone

OMG! The staff and services were unreal! If you don't need to rent a car don't, everything is within a 4 block radius of the hotel. Parking a $40/day was totally unnecessary! The entire 4 days were just perfect! That fitness center was top notch!

By on Sep 26, 2016

Review comment responded on Sep 28, 2016

We certainly enjoyed having you with us and are happy to see you enjoyed your visit overall. We hope to welcome you back soon!

5

great location

Everyone

We stayed here due to its proximity to the White River State Park amphitheater. Everything was great about our stay, from check in to check out. We were traveling with a baby so they provided us a pack n play and even brought a refrigerator to our room without us asking. The staff was incredibly hospitable, and we would definitely stay there again!

By , from Illinois on Aug 29, 2016

Review comment responded on Aug 31, 2016

We take pride in serving our guests and we’re happy to see you enjoyed your recent visit. Thank you for your patronage and we hope to welcome you back soon!

3

nice hotel but the room was not well equipped

BusinessTravelers

The deal was not clear, despite the high room rate but nothing included even the most simple which is the internet, can't believe no free internet. No minibar in the room, no cooler??????? No breakfast, $ 22 each person

By on May 4, 2016