Novotel Hua Hin Cha Am Beach Resort & Spa

For my very first experance with Novotel. We were there for 3 nights and the warm welcome is the first amazing feeling we got from reception staff. The room is beautiful and clean as Novotel standrad i think. if you want to get away from busy city or work i think Novotel Cha Am is the best oppoin for you. Novotel got everything for you and your child to enjoy the holiday. So many activity for the kids to enjoy their staying and movie is the best ( Specially for my 4 years old son to hve his firsr experance cinema ) and play room for family is also really nice. Novotel have a kind and friendly staff ( I think his name is Mr J ) to helping you will all the information for everything in play room area with really warm heart and i think For me and my family ... We're really happy with everything at Novotel and will return back soon.

We stayed at Novotel Cha Am for our family holidays in Hua Hin. Check-in and check-out were a breeze. Breakfast spread was good with a wide variety. There was a convenient store within 5 minutes walking distance from the hotel. However, the room's cleanliness could be further improved and the room was looking a bit tired. Overall, an enjoyable stay.

We was here at the beginning of May for two weeks. The hotel is very nice and staff are great, but the one thing about this hotel is the pool does not get cleaned the bottom of the pool is really dirty when we went in only one time,so we did not use it again which is a shame as it does look nice.

Travelled with the family and got a family room. The room came with a bunker bed in addition to the king. Nice set up but found the bath to be in need of some refurbishment. It looked pretty aged and was a tad small in size. Room had a balcony which was large enough for my family to spend some time in the early mornings as well as at night. The view gave us a very good experience of the fireworks as part of the new year celebration. It is also a relatively short walk to some eateries. Some qualms (1) hotel seems pretty crowded. It could be the peak season hence did not experience the beach break which I was looking fwd to. (2) had difficulties in getting a car on rent. Was attempting this via the concierge but to no avail. Hence, had to depend on taxis which were less flexible and more costly. (3) breakfast could be better on the choice of food and speed of replenishing. Could tell that the egg counter was very stressed given the long waiting time. This was thru the week that I was there. (4) beach was really a disappointment. Those in my home country was significantly better.

I travel 150 days / year. Nowadays 30-40 days from those with my wife and 1y old + 4y old kids. Our accommodation ranges from Hilton through Mövenpick and Shangrila to cozy AirBnb places. This said..... Novotel Cha-Am needs a new hotel rating category. If we use the Michelin star rating it's a lot more accurate than the normal 1-5 star hotel rating. It's a hotel you should make an extra effort to travel to or if in Asia make an effort to stay a weekend or a few nights. (looking back at all my ratings this is not a normal thing to say for me..) On a non-busy check in day you are overwhelmed how well everything works. The only check in experience I've ever had that brought positive tears to my eyes as I already knew at that point this was going to be great. There are 4 different kids play areas inside... and a few outside.. and a full time entertainment team for families.(3 different teams actually) There is a play / video area in the breakfast buffet giving the adults some normal breakfast time.. A very well working nanny service with an extra affordable price (5,60 eur / hour) Kids pool parties, foam parties, Carnival, balloon popping darts etc etc etc.. a never ending free time for the adults :) Great pool, great pool bar, excellent executive club, a fantastic sports bar (Monaco GP live this weekend..) Western cuisine + local with lower than normal hotel prices. a handful of small street side restaurants / massage places outside the hotel. (it's a VERY calm and quiet neighbourhood) We chose Novotel Cha-Am again to be able to have some time of our own as adults and be able to do some work in the executive lounge as the kids are having their fun. It's not the newest building but has obviously a well prepared and working maintenance plan and is developing all the time. When booking, please look at all the options. I highly recommend the executive / family suites as the prices are still a lot lower than a standard room at Hilton... or any hotel room in Europe.. Don't be cheap and you will not be disappointed.. The hotel is a good 20 minutes drive from Hua Hin activities and might not be the best place to stay for a very long period but definitely a great getaway place and hence I suggest going with the best possible offer (with most perks and best room / suite) you can find from accorhotels web site. The Executive Suite was quite a lot cheaper on the Accor page as it was anywhere on Expedia owned sites. Final words; you can find a fancier hotel.. but not with this price.. You might NOT be able to find a staff in any hotel on this planet like they have at the Novotel Cha-Am. (seriously mean this...) The price / quality ration when booking executive is just outstanding. Longest review I have written (I'm sitting in the lounge working some emails away i.e. sober :I) :) ) But this place deserves this feedback and I highly recommend families with kids to spend some time here or even booking a full holiday from abroad just to visit this hotel.

We we in the the month of April with young kids, the resort is beautifully made with awesome facilities for the kids, every corner of the resort has a kid area. The buffet breakfast was super with good vegetarian options also. Really thankful to the entire staff especially Bunty Mulajker for taking care of us for the entire 5 days we stayed. Keep it up Novotel for the wonderful hospitality.

Well 1st things 1st exceptional customer service, starting from Alex in the reservation department who helped us move our checkin dates even though our booking did not allow for a change through hotels.com but both the staff at hotels.com and Alex were very helpful Then Bunty from checkin to check out was a great help. from telling us what to do at the hotel to HuaHin must see's and being generally very helpful throughout our stay, so Thank you Bunty. Now let's come to the property, this is an exceptional property for a vacation with Kids, from the kids pool to play areas, to arts and crafts section to movie theaters. Movies also available for grown ups and me and my wife enjoyed watching the black panther. the convenience store, the ice cream shop and the candy shop very very reasonable priced not rip off hotel rates. there are multiple food options from casual to Thai buffet to an Italian restaurant. the only downside side is that the hotel is a bit dated and the age shows now, however the rooms are very well maintained, I was a bit shocked to see the room door all worn out wood but voila enter the room and it's great specially the sea view was amazing.

there is very nice hotel and quiet. member in my family and me spent time together. especialy kids. there is many zone for kids and spa for kids also. my niece really like there a lot. cos they enjoined with many activities hold day and their parent had time to relax and private time to do other things

Dear Mr Bernardo, We’re now your in-house guest ex room 2202. We have just finished our late lunch at your Ocean’s. We would like to complain your service at this outlet that it took too long for kid pasta. It was 20 minutes and another 5 mins for the next dish of grilled squid. So I gave up my plain pizza. Your waiter tried to sell me the buffet, when I refused - so the service was just that bad. I had to raise my voice very loud to ask for the service. Your knives were dirty! We have not been informed that it would take that long. We were the only one table in the restaurant. I was asking the waitress for a manager to complain as I saw one in the restaurant talking to one guest who had finished his meal for a big while. That manager is Banhti sorry if wrong spelling - your front office manager. He ignored and ran away out of the restaurant to the executive lounge. And send one man to me. Is this a good hotelier manner? I have been working with the hotels for more than 10 years - all are 5 stars... I’m not asking for that kind of service... but Novotel - can’t I expect just a normal good service. And really disappointed to your rude FOM. Best regards, Chanya