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Residence Inn by Marriott Houston Willowbrook

3.0 out of 5.0
Overview Reviews Amenities & Policies
7311 W Greens Rd, Houston, TX
1-844-663-2269
3.7
out of 5
Average Guest Review
See all 11 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Family
  • Couples
  • Everyone

Recent guest reviews

Smiling, helpful staff. A good start to the day with a tasty breakfast served by nice ladies. An interesting idea for customer integration in the evening at the hotel with snacks and wine. The only negative was the cold water in the pool. However, I think it was for the good of the clients that they would not jump into the pool after drinking too much wine :) Jolanta

Needs to be a bit cleaner, but everything else seemed to be in good shape

It was a nice property but I booked this room specifically for the inside pool only to find out it was under renovations and I couldn’t get my Money back

The room was up to par however, one of the bedroom tv's didnt have a power cord and it had ants in the kitchen. Also I don't like the fact of the property charging for parking that should be provided when booking room with 3rd party

Nice hotel, friendly staff, good breakfast, swimming pool, mall nearby. What can be better? It only depends on us

nicwe hotel near highway and mall, guite comfortable with indoor swimming pool. Staff friendly, ready to make life easier

after the end of the stay the front desk overcharged us $300 dollars, and took years to refund the money back. unprofessional staff as well

The Stay Was A Nice Getaway. Pool open 24 hours. It was very comfortable. definitely would stay again

Overall the hotel was clean and the staff were very accommodating and friendly. Good location to restaurants and shopping.

The room was spacious and clean. Bathroom was clean. It was very convenient to have a kitchen with ref, stove, dishwasher. The hot breakfast was great. The cabinet under the kitchen sink was broken...looks like has been broken for some time...needs to be fixed. Hotel is right across the Willowbrook Mall, so it was a convenient place to go grab some food.

I was very impressed with the overall experience, as I've never stayed at a Residence Inn before. Room was more than adaquate, and the breakfast was more than just the usual fare. This wasn't the paper plate and plastic fork breakfast provided at other places. Full choices for breakfast and they thought of everything. I even enjoyed the fitness center, and they had a fridge there with chilled, wet, towels for after your workout! They even had a portable tape player and headphones for free checkout (including tapes). Very nice overall and I'll stay at this Residence Inn again!

W Greens Rd Houston TX

Hotel highlights

  • Walking distance to Willowbrook Mall
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Indoor pool

Located in Willowbrook within a short walk of Willowbrook Mall, Residence Inn by Marriott Houston Willowbrook is within 2 miles (3 km) of Houston Methodist Willowbrook Hospital. This 96-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 96 air-conditioned rooms feature kitchens with refrigerators, ovens, microwaves, and stovetops. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and designer toiletries. Fireplaces, coffee makers, and free weekday newspapers are also standard.


Property features

At Residence Inn by Marriott Houston Willowbrook, guests enjoy an indoor pool, a 24-hour fitness center, and an outdoor tennis court. Self parking is available for USD 10 per day. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Suite, 1 Bedroom

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4
$98* Per night/room Mar 13 - Mar 14

Suite, 2 Bedrooms, Fireplace

1 King Bed | 1 Queen Bed and 1 Double Sofa Bed | Sleeps 6

Studio Suite, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Residence Inn by Marriott Houston Willowbrook

Everyone (2) Couples (3) Business (1) Family (6)
5
Family Family

Smiling, helpful staff. A good start to the day with a tasty breakfast served by nice ladies. An interesting idea for customer integration in the evening at the hotel with snacks and wine. The only negative was the cold water in the pool. However, I think it was for the good of the clients that they would not jump into the pool after drinking too much wine :) Jolanta

By on Nov 21, 2019

Review comment responded on Nov 24, 2019

We are elated that you enjoyed our newly renovated facility and were able to experience our one of a kind hospitality. I hope that if you are ever in the area, you decide to stay with us again. Happy Holidays!

5
Family Family

Needs to be a bit cleaner, but everything else seemed to be in good shape

By on Jul 14, 2019

Review comment responded on Jul 17, 2019

Thank you for taking the time to give us your feedback. We value your opinion and ensure that the proper departments are aware of this. Thank you once again and have a great day.

1
Family with small children

It was a nice property but I booked this room specifically for the inside pool only to find out it was under renovations and I couldn’t get my Money back

By on May 20, 2019

Review comment responded on May 20, 2019

Thank you for taking the time to give us your feedback. I apologize for the inconvenience. I hope that once our renovation is complete, you will come back to stay with us.

3
Family Family with small children

The room was up to par however, one of the bedroom tv's didnt have a power cord and it had ants in the kitchen. Also I don't like the fact of the property charging for parking that should be provided when booking room with 3rd party

By on Feb 25, 2019

Review comment responded on Feb 25, 2019

Dear Guest, Thank you for your comments as this allows us to improve our service. We hope to better serve you next time.

5
Everyone

Nice hotel, friendly staff, good breakfast, swimming pool, mall nearby. What can be better? It only depends on us

By on Dec 31, 2018

Review comment responded on Jan 7, 2019

Dear Guest, Thank you for your comments. We are happy you enjoyed your stay & hope to serve you again.

5
Everyone

nicwe hotel near highway and mall, guite comfortable with indoor swimming pool. Staff friendly, ready to make life easier

By , from Poland on Nov 10, 2018

Review comment responded on Nov 12, 2018

Dear Guest, Thank you for staying with us. We are delighted you enjoyed your stay & we hope to have you back again soon!

1

not a good trip

Couples

after the end of the stay the front desk overcharged us $300 dollars, and took years to refund the money back. unprofessional staff as well

By on Apr 6, 2015

4

getaway

Couples

The Stay Was A Nice Getaway. Pool open 24 hours. It was very comfortable. definitely would stay again

By on Jun 17, 2014

3

good location for business trip

Business

Overall the hotel was clean and the staff were very accommodating and friendly. Good location to restaurants and shopping.

By on Dec 31, 2012

4

nice home away from home

Family

The room was spacious and clean. Bathroom was clean. It was very convenient to have a kitchen with ref, stove, dishwasher. The hot breakfast was great. The cabinet under the kitchen sink was broken...looks like has been broken for some time...needs to be fixed. Hotel is right across the Willowbrook Mall, so it was a convenient place to go grab some food.

By on May 2, 2010

Residence Inn by Marriott Houston Willowbrook

7311 W Greens Rd, Houston, TX 77064
url importing https://www.orbitz.com/Houston-Hotels-Residence-Inn-by-Marriott-Houston-Willowbrook.h903616-p2.Hotel-Reviews