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Residence Inn by Marriott Houston Willowbrook

3.0 out of 5.0

Recent guest reviews

This is an extended stay review, I am sure one night stays will love this place. Yes, the hotel has comfortable beds, clean bathrooms and a staff which can smile and provide the corporate policy answer. The hotel has two distinct atmospheres. During Monday thru Friday it is a business person's hotel. On the Weekends the loud swim party crowd from the beltway area moves in. The hotel is not in a great area of Houston, but there is a large Mall across the street, for what that's worth This Residence Inn must be the boneyard for Marriott furniture and carpet. Everything from lights to carpet is old and outdated. It does NOT have a full kitchen as I saw no ovens. The morning breakfast is the all you can eat instant eggs and waffles, with in my humble opinion the worst bread and pastry [or lack of pastry] in the 60+ Marriott I have resided at. The 3 times a week nightly MIX is a corporate nightmare group-think is pushing on the business traveler. Give them a beer and wine and all will be happy. I wish they would nix the mix and improve the quality of the breakfast. This hotel is government employee friendly however the $121 a night room with the same floor plan with new furniture and no govt discount, in a Denver RI, rents for $85 a night. Your stay here will still be better than a Motel 4+2, and you earn Marriott points. Really no HBO!

I absolutely love this place. My kids love the amenities and we love the staff. From the front desk girls to the housekeeping we are always greeted with a smile and wonderful words. The breakfast is always good and love The In The Mix night . Current updates being made and it looks so classy with some Texas sassy. We have stayed at others and we always cant wait to come back here. We went from short few nights to extended stay and still love it. Grounds are very well kept and nice oak trees to take pets out and just sit in sun. Most of all we feel at home !!!! Oh hot tub gets very hot and pool stays good to so kids can play and parents relax or sit in courtyard and bask in the sun

This hotel is long past it’s better days. Furniture was worn and dirty looking. Sticky things on desk. Burn marks on carpet. Stains on couch and bedding. Faux leather peeling off of chair. Dead bug on floor of closet. I didn’t even stay an hour. Nothing felt clean. Filthy! (And I’m not usually a whiner.) Front desk agent at least checked me out without hassle. There are many other nicer options nearby. Try the hotel across the highway. Stayed there two weeks and it was terrific.

The hot tub gets really hot, staff is very accommodating and friendly. The constant free meals and beer/wine was very pleasing. I never stay anywhere that I get free meals like that. Being a long stay it was nice having the full kitchen as well as outside area with a fire pit and large grill. 3 washers/6 dryers. I was always able to do laundry

Well managed Hotel, great staff, conveniently located- what else do you need? Had a great time as every year and will be back for shure next year. Good seeing that some necessary Hardware replacements have been taken care of and seem to be still going on. We love this place. Thanks for everything

Checkin, check out and staff made up for this out dated property. Everything needs to be torn down and redone basically. Worse part were the pillows. We went there to go to NASA next day but due to poor quality pillows, we had a hard time sleeping all night and had neck pains the next day. So, visiting NASA as excited we were but we were so tired from lack of sleep because of bed and pillow at the hotel. Bathroom had stains etc. It is out dated but like I said, for the price it is ok but for Marriott standards its disappointing.

While staying for a business trip, I was here for almost 2 weeks. My room was clean, updated, and convient to where I was working. It is also close to the mall and several good eating establishments ( BJs and bone house- don't go to TGI Friday's). Breakfast was typical continental but worked for me. There's a little kitchenette, table, desk and sleeper sofa. Gym leaves something to be desired as it's just a treadmill and some hand weights basically. Hot tub was decent. Didn't use the pool. Several areas around the property were okay for studying with my group. Would certainly stay again!

This hotel is wonderful-- 1 bedroom suite, living room, kitchen, evening snacks & drinks Mon-Wed and good breakfast buffet. Very clean hotel in a great location. From desk staff extremely friendly and helpful. Beautiful wooded/garden areas to look at from rooms

Staff was great. The accommodations, 2-bedroom, 2 bath was comfortable. As others have noted, this Residence Inn is not as updated as others. However, it was ok for my party of three adults. I would rate it 3.5 stars. It is located next to a Japanese Steakhouse and very close to the Willowbrook Shopping Mall.

Traveling with 2 other colleagues and stayed here Feb. 21-23. 2 of us are Platinum Elite Marriott; 1 Gold Elite, so we travel alot. All 3 of us were unimpressed. This was one of the more dated Residence Inn's I have stayed at in some time. Hopefully it on their list for a renovation/refresh. Got in late and was given a room with stains all over the carpet. Asked for a new room and the next one I got also had stains (but not as bad). How on earth can you rent out rooms with carpets like that? Replace your carpets! They are gross - my colleagues said the same thing. The bathrooms were also in need of a reno. Honestly, everything was old and dated about this hotel. I will not be back until it's renovated. On the positive side, the staff were friendly and apologetic about the room...

7311 W Greens Rd Houston TX

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located in Willowbrook within a short walk of Willowbrook Mall, Residence Inn by Marriott Houston Willowbrook is within 2 miles (3 km) of Houston Methodist Willowbrook Hospital. This 96-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center. Also close to this Houston hotel are Aerodrome and Champions Golf Club.


Dining

Free breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 96 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.


Property features

At Residence Inn by Marriott Houston Willowbrook, guests enjoy features like an indoor pool, a 24-hour fitness center, and an outdoor tennis court. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 113 reviews