Residence Inn by Marriott Houston Willowbrook3.0 out of 5.0
Recent guest reviews
This hotel is long past it’s better days. Furniture was worn and dirty looking. Sticky things on desk. Burn marks on carpet. Stains on couch and bedding. Faux leather peeling off of chair. Dead bug on floor of closet. I didn’t even stay an hour. Nothing felt clean. Filthy! (And I’m not usually a whiner.) Front desk agent at least checked me out without hassle. There are many other nicer options nearby. Try the hotel across the highway. Stayed there two weeks and it was terrific.
The hot tub gets really hot, staff is very accommodating and friendly. The constant free meals and beer/wine was very pleasing. I never stay anywhere that I get free meals like that. Being a long stay it was nice having the full kitchen as well as outside area with a fire pit and large grill. 3 washers/6 dryers. I was always able to do laundry
Well managed Hotel, great staff, conveniently located- what else do you need? Had a great time as every year and will be back for shure next year. Good seeing that some necessary Hardware replacements have been taken care of and seem to be still going on. We love this place. Thanks for everything
Checkin, check out and staff made up for this out dated property. Everything needs to be torn down and redone basically. Worse part were the pillows. We went there to go to NASA next day but due to poor quality pillows, we had a hard time sleeping all night and had neck pains the next day. So, visiting NASA as excited we were but we were so tired from lack of sleep because of bed and pillow at the hotel. Bathroom had stains etc. It is out dated but like I said, for the price it is ok but for Marriott standards its disappointing.
While staying for a business trip, I was here for almost 2 weeks. My room was clean, updated, and convient to where I was working. It is also close to the mall and several good eating establishments ( BJs and bone house- don't go to TGI Friday's). Breakfast was typical continental but worked for me. There's a little kitchenette, table, desk and sleeper sofa. Gym leaves something to be desired as it's just a treadmill and some hand weights basically. Hot tub was decent. Didn't use the pool. Several areas around the property were okay for studying with my group. Would certainly stay again!
This hotel is wonderful-- 1 bedroom suite, living room, kitchen, evening snacks & drinks Mon-Wed and good breakfast buffet. Very clean hotel in a great location. From desk staff extremely friendly and helpful. Beautiful wooded/garden areas to look at from rooms
Staff was great. The accommodations, 2-bedroom, 2 bath was comfortable. As others have noted, this Residence Inn is not as updated as others. However, it was ok for my party of three adults. I would rate it 3.5 stars. It is located next to a Japanese Steakhouse and very close to the Willowbrook Shopping Mall.
Traveling with 2 other colleagues and stayed here Feb. 21-23. 2 of us are Platinum Elite Marriott; 1 Gold Elite, so we travel alot. All 3 of us were unimpressed. This was one of the more dated Residence Inn's I have stayed at in some time. Hopefully it on their list for a renovation/refresh. Got in late and was given a room with stains all over the carpet. Asked for a new room and the next one I got also had stains (but not as bad). How on earth can you rent out rooms with carpets like that? Replace your carpets! They are gross - my colleagues said the same thing. The bathrooms were also in need of a reno. Honestly, everything was old and dated about this hotel. I will not be back until it's renovated. On the positive side, the staff were friendly and apologetic about the room...
The hotel is very well run and clean. Upon checking in I was nicely greeted and when I had a small issue the receptionist Ariel provided a perfect solution. I later spoke to the General Manager Joseph and I could immediately tell why I would come back to this hotel. It is well run and very well organized. I would highly recommend it!
We picked this Residence Inn because of the good rate and location. We flew into George Bush Intercontinental Airport, rented a car and had an easy drive to the hotel. We arrived around 2 PM and our room was ready. Check in was fast and easy. Our one bedroom suite was very compact; it included a small kitchen with a two person table, TV area with a recliner and couch, a desk and a coat closet. The bedroom had a queen sized bed, sink, closet, and a small room with a toilet, a bath tub that included a shower. The suite was clean except for the carpet, which had a lot of dirty spots. The couch in the living area was extremely uncomfortable, almost unusable. Our bed was comfortable, although we would have preferred a king size – that was not available in the one room suite, I am guessing because of how small the room was. The air conditioning worked very well, we set it at 66 degrees and kept the fan running. There was not an room safe; there was an ironing board and iron. The hair dryer was not powerful and could only be used in the bathroom area. My main complaint about the room was that I could not sleep if my husband got up early, between the bathroom lights and the noise of the running water I didn’t have a chance of sleeping through it. I wish there had been a door closing off the bedroom from the bathroom. The internet worked fine. There was a printer in the lobby, it was out of order so we could not print our boarding passes. There is a large guest laundry room on the 2nd floor, we did not use it but it looked very nice - $1.50 per wash, $1.50 per dryer. Laundry detergent and change was available at the front desk. The breakfast was nothing special: icky scrambled eggs, bacon one morning, sausage the other two mornings. The fresh fruit was pretty good, there was also bread, yogurt, cereal and a waffle maker. Biscuits and gravy were available one morning, I don’t care for them, but my husband said they were pretty good – the biscuits were very dry and really needed the gravy. I enjoyed the coffee. I am giving this hotel an average rating because it needs a remodel, the carpeting is dirty and wear and tear shows throughout. We are in Houston every few months and would stay at this hotel again if the circumstances were right.
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located in Willowbrook within a short walk of Willowbrook Mall, Residence Inn by Marriott Houston Willowbrook is within 2 miles (3 km) of Houston Methodist Willowbrook Hospital. This 96-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center. Also close to this Houston hotel are Aerodrome and Champions Golf Club.
Free breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.
All 96 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.
At Residence Inn by Marriott Houston Willowbrook, guests enjoy features like an indoor pool, a 24-hour fitness center, and an outdoor tennis court. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 110 reviews