The staff was very helpful with check in, internet ,and storing luggage after check put. The room smelled like dogs had been in there and they tried to febreeze it.
It had unique style, very comfortable and welcoming public areas. Staff was friendly and helpful. The only issue was lighting in the room. The ceiling lights were too bright.
It’s clean and affordable, and they try their best to do right
Hotel was very close to everything. Friendly staff and rooms were clean. Overall, I would stay here again.
Super cute hotel. Loved the look and the feel. Only issue we had was the boiler went out on day one so we had to take a cold shower. The staff worked quickly to get it fixed. And the bar was great too!!
Hotel was overbooked on 2 queen beds. We were never told that before check in. It wasn’t an inconvenience for us because we just let our daughter sleep with us, but still inconsiderate. Hot water was luke warm but the beds were comfy and the staff were friendly.
First time stay. Unique and clean. Use of space is very smart. Only complaint was coffee pot and condiments but no coffee. Only had decaf at desk. Bar And bartender very good. Would stay again.
Cute boutique hotel.. Looks like was recently remodeled. Room has artistic character to it, and very clean .. Bar at the lobby was useful :-) Room for improvement: 1. Could use a larger desk in the room. 2. No hangers for the towels.. These are minor issues... Overall I am happy..
Remodeled. Eclectic furniture. Comfy bed. Desk space could be a little larger.
Great character and charm! I'm a repeat customer and will continue to be - great vibe!
very impress with the hotel the staff was very friendly and helpful rooms was very nice and modern.love the location and breakfast wasgood can us a little more variety will stay again.
My wife and I have stayed at the Ylem several times during the past year and more. zour overall stisfaction is why we continue to rebook. Nearby restaurants, groceries, pharmicies, post office and Target have sldo proven to be beneficial. Shuttle service, wonderful wlcoming and accomodation staff, very good breakfast... we coud not ask for anything more.
I had high hopes for this hotel experience. I love boutique hotels and this one stood out because of its mission. I was initially happy with the hotel staff, who accommodated my early arrival and allowed me to use the complimentary shuttle prior to my official check in time. When I called to schedule my return shuttle the staff person was very short with me and didn't take down my phone number. I waited in the spot I told her about for 45 minutes before calling to check on the status. She asked what address and before I could finish the sentence, she cut me off and yelled at me, "I was there and you weren't!". Being surprised, I tried to explain that I had been standing at the spot and had never seen her but she made excuses and told me should would leave in a half hour to get me. I declined the offer and said I would take a taxi back. This experience was inhospitable and made me not use the shuttle any more. The hotel room itself had nice character, however the lighting in the room and the bathroom was all fluorescent/LED type lighting that was very harsh and not "inviting" or "warm". Overall, I was not happy with this hotel and would not stay at it again when in Houston.
hotel was very close to NRG stadium, clean and staff was great!!
Awesome night. Very close to NRG stadium. We too the hotel shutte to the stadium and cought s pedicab back to the hotel. Very convenient and safe!
Hotel Ylem, Ascend Hotel Collection places you within 3 miles (5 km) of popular attractions like Houston Zoo and Houston Natural Science Museum. This 3-star hotel has 79 rooms and welcomes guests with free breakfast, a 24-hour fitness center, and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
All of Hotel Ylem, Ascend Hotel Collection's 79 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free newspapers, free long-distance calls, and free local calls are other standard amenities.
At Hotel Ylem, Ascend Hotel Collection, guests have access to a 24-hour fitness center, free WiFi in public areas, and a meeting room. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
The staff was very helpful with check in, internet ,and storing luggage after check put. The room smelled like dogs had been in there and they tried to febreeze it.
It had unique style, very comfortable and welcoming public areas. Staff was friendly and helpful. The only issue was lighting in the room. The ceiling lights were too bright.
Thank you for sharing about the lights. I will look into the type and see if there is a better fit for our hotel. We look forward to your return.
It’s clean and affordable, and they try their best to do right
Hotel was very close to everything. Friendly staff and rooms were clean. Overall, I would stay here again.
Thank you Shari!
Super cute hotel. Loved the look and the feel. Only issue we had was the boiler went out on day one so we had to take a cold shower. The staff worked quickly to get it fixed. And the bar was great too!!
Thank you for your patience while we worked out the hot water issues! We hope to host you again next time you come to Houston. Thank you for your review.
Thank you for taking the time to review our location. Safe travels. Lorali Manning