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Candlewood Suites Houston NE - Stafford by IHG

2.5 star property
Hotel with free parking, in the vicinity of Stafford Centre

Choose dates to view prices

Photo gallery for Candlewood Suites Houston NE - Stafford by IHG

Room amenity
Exterior
Property amenity
Exterior
Room amenity

Reviews

7.4 out of 10
Good

Popular amenities

  • Kitchen
  • Hot Tub
  • Pool
  • Gym
  • Pet friendly
  • Laundry

Explore the area

View in a map
11230 Southwest Fwy, Houston, TX, 77031
  • Place, Sky Zone Indoor Trampoline Park
    ‪3 min drive‬
  • Place, Westwood Golf Club
    ‪3 min drive‬
  • Place, Memorial Hermann Southwest Hospital
    ‪4 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪38 min drive‬

Room options

View all photos for Studio Suite

Studio Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite

  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, 2 Double Beds (Bath Shower Combination)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 2 Double Beds (Bath Shower Combination)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds (Walk In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 2 Double Beds (Walk In Shower)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed (Walk In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed (Walk In Shower)

7.8 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Transfer Shower, Non Smoking (Mobility, Transfer Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed, Transfer Shower, Non Smoking (Mobility, Transfer Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility, Accessible Tub)

Suite, 1 Bedroom, Accessible Bathtub (Mobility, Accessible Tub) | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Suite, 1 Bedroom, Accessible Bathtub (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Bath Shower Combination)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed (Bath Shower Combination)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Roll-in Shower (Mobility, Roll-In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed, Roll-in Shower (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Houston

Located in Alief, Candlewood Suites Houston NE - Stafford by IHG is 2.7 mi (4.3 km) from Stafford Centre and within a 10-minute drive of other popular attractions like Sugar Land Town Square. This 80-room hotel has an outdoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Sky Zone Indoor Trampoline Park - 3 min drive - 3.0 miles
  • AMF Stafford Lanes - 3 min drive - 3.5 miles
  • Westwood Golf Club - 3 min drive - 3.0 miles
  • Memorial Hermann Southwest Hospital - 4 min drive - 4.2 miles
  • Sugar Land Town Square - 5 min drive - 6.0 miles

Getting around

  • Houston Station - 19 min drive
  • Houston William Hobby Airport (HOU) - 38 min drive

Restaurants

  • ‪Aga's Restaurant & Catering - ‬14 min walk
  • ‪Acacia Food Mart - ‬14 min walk
  • ‪Lopez Mexican Restaurant - ‬13 min walk
  • ‪Mikki's Soulfood Cafe - ‬8 min walk
  • ‪McDonald's - ‬7 min walk

About this property

Candlewood Suites Houston NE - Stafford by IHG

Hotel with free parking, in the vicinity of Stafford Centre
At Candlewood Suites Houston NE - Stafford by IHG, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff always at the ready. Additional amenities include a hot tub, conference space, and a business center.
40-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Kitchens, refrigerators, and microwaves are also available. Housekeeping is not available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

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Heritage Inn Suites Houston/Sugar Land, Trademark by Wyndham
  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
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The price is $97
Dec 3 - Dec 4
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • 300 square feet of conference space
  • Business center

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Free daily newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for a deposit of USD 100.00 per week
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 100.00 per week
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.

Property is also known as

Comfort Inn Hotel Southwest
Comfort Inn Southwest
Frontier Hotel Houston
Frontier Hotel
Frontier Hotel
Candlewood Suites Houston NE Stafford by IHG
Candlewood Suites Houston NE Stafford an IHG Hotel
Candlewood Suites Houston NE - Stafford by IHG Hotel
Candlewood Suites Houston NE - Stafford by IHG Houston
Candlewood Suites Houston NE - Stafford by IHG Hotel Houston

Frequently asked questions

Are free cancellation options available at Candlewood Suites Houston NE - Stafford by IHG?

Candlewood Suites Houston NE - Stafford by IHG provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to see around Candlewood Suites Houston NE - Stafford by IHG?

This hotel is situated in Alief, close to Arena Theater, Sugar Land Town Square, and Stafford Centre. You'll also find Harwin Drive Shopping District and Sky Zone Indoor Trampoline Park within a short drive.

Is there parking available at Candlewood Suites Houston NE - Stafford by IHG?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Candlewood Suites Houston NE - Stafford by IHG include a casino on the premises?

No, Candlewood Suites Houston NE - Stafford by IHG doesn't have a casino.

Will I find an indoor pool at Candlewood Suites Houston NE - Stafford by IHG?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 10:00 AM and 10:00 PM.

What amenities will couples enjoy at Candlewood Suites Houston NE - Stafford by IHG?

Couples staying at this hotel will appreciate amenities like a kitchen and free Internet access as well as an outdoor pool.

Does Candlewood Suites Houston NE - Stafford by IHG have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Candlewood Suites Houston NE - Stafford by IHG have a restaurant that serves breakfast?

No, Candlewood Suites Houston NE - Stafford by IHG doesn't have a restaurant that serves breakfast.

Will Candlewood Suites Houston NE - Stafford by IHG allow pets to stay free of charge?

Although pets can't stay for free, they are welcome at Candlewood Suites Houston NE - Stafford by IHG. A deposit of USD 100.00 per week is collected.

Does Candlewood Suites Houston NE - Stafford by IHG have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Candlewood Suites Houston NE - Stafford by IHG?

The closest major airport to Candlewood Suites Houston NE - Stafford by IHG is Houston William Hobby Airport (HOU), which is 23.7 mi away (38 minutes by car). Another top airport is Houston, TX (EFD-Ellington Field), which is located 26.3 mi away (35-minute drive).

Can I book a room with a balcony at Candlewood Suites Houston NE - Stafford by IHG?

No, there aren't any guestrooms with balconies at Candlewood Suites Houston NE - Stafford by IHG.

Reviews

Candlewood Suites Houston NE - Stafford by IHG Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 120 out of 257 reviews
Rating 8 - Good. 38 out of 257 reviews
Rating 6 - Okay. 24 out of 257 reviews
Rating 4 - Poor. 27 out of 257 reviews
Rating 2 - Terrible. 48 out of 257 reviews

Reviews

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jaleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service

The room smell if mold or wetness. There was hair in multiple ares of the bathroom, including in the towels. When we went to tell the worker. He didn’t even want to give us his name.
Stayed 2 nights in Jun 2025

8/10 Good

Ronnie

Traveled with family
Liked: Property conditions & facilities
good clean room and great staff
Stayed 1 night in Jun 2025

4/10 Poor

Angel

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Entire hotel smells like cigarette smoke, and the elevator does not work.
Stayed 1 night in Jun 2025

4/10 Poor

Angela

Traveled with family
Disliked: Staff & service
This is the room we selected. There were 6 of us. When we arrived they did not have this room. They do NOT have this room at all. They will want you to email them a copy of your drivers license. Which I refused to do. They knocked on our door saying they did not put us in the room we were in. (How did we get a key to the room if that was the case?) We were harassed all the way to the pool and the front desk lady would not leave us alone. She stood over us at the pool then because I refused to email my DL closed the pool on us early. Her kids were in the hot tub unattended not allowing hotel guest to get in. Actually made my 18 year old get out of it because her kids were in it. No ice buckets for ice. Found hair stuck to the sink under used soap.
Stayed 2 nights in Jun 2025

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Candlewood Suites – Stafford (11230 Southwest Fwy, Houston, TX) Stay: Friday noon – Monday morning (3 nights) • No Housekeeping: Not once during my entire stay did housekeeping service my room. Trash piled up and towels went unchanged. I had to repeatedly go to the front desk to ask for clean towels, which is unacceptable for a multi-night stay. By Sunday night the trash can was overflowing, and since no one came, I requested assistance. The manager guy handed me a trash bag and expected me to replace it myself. (Yes, really.) I ended up placing the full garbage bag outside my door to avoid attracting bugs – and it’s a good thing, because I had already spotted roaches in my room earlier. • Dirty Bedding at Check-In: On arrival, I discovered a stained comforter on the bed. I reported it immediately. Management/front desk lady’s response was baffling: she acknowledged the stain but actually asked if I “still wanted to keep it” on the bed. Of course I didn’t! When I pulled back the sheets, I found small food crumbs inside the blanket, meaning the bedding hadn’t been properly cleaned. By the end of this stay, I felt more stressed than relaxed. Basic amenities (like a clean room, fresh towels, working TV, & trash removal were nonexistent.
2 Roaches by the fridge that front desk said I lied about.
Disgusting towels
Stained towels with strange hairs - front desk claimed were fresh and clean
Roaches close!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jesse J.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

ergul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for meeting our needs and your kindness!
Stayed 2 nights in May 2025

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was not working and i had to switch from 2nd floor room with 2 beds to a 1st room with 1 bed, where i could constantly here people getting in and out of cars. They need to make customers aware before we arrive so we can make better arrangements.
Stayed 3 nights in May 2025

8/10 Good

Isamar

Stayed 1 night in Apr 2025

2/10 Terrible

Jacquline

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Despicable Deplorable

The stay was horrible. Conditions deplorable! No room services, room not cleaned accept one day, bed and linens never changed, elevator not working. Complained to the front desk multiple times. Front desk phone not working. Marijuanna smell on the floor. Looks like people are living there. Dogs in rooms barking just despicable
Stayed 4 nights in Apr 2025

4/10 Poor

Mitchell

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms where not bad and it was very cheap to stay. The staff was nice. The BAD.The pool was locked the hole time. And the patio was a wreck none of the appliances worked fire pit, BBq pit ext. It was very noisy most people that were staying there where living there. It has a lot of late night traffic people fight and a lot of slamming doors. I would not stay again.
Stayed 2 nights in Apr 2025

6/10 Okay

Jean

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The place was good. But the staff was extremely cheap. No utensils to use, provided 1 small shower soap a day. No towels. I stayed for a full week and no one cleaned the room. Getting fresh towels, toilet paper and tissue was a big issue. One of the lady in the front desk that worn glasses was marvelous and kind of lenient.
Stayed 6 nights in Apr 2025

8/10 Good

Beth

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating.
Stayed 5 nights in Apr 2025

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Sadaf

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

6/10 Okay

Elaine

Liked: Staff & service
Stayed 5 nights in Mar 2025

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely staying again

Love the hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Mirwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists are very hospitable. I like the place that It was close by every places that we need to go.
Stayed 2 nights in Mar 2025

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

8/10 Good

Clivette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious
Stayed 3 nights in Mar 2025

4/10 Poor

Mary Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
The garbage was full when I checked into the room. There was a strange smell. And there were small bugs crawling around on the floor. The shampoo holder was falling apart. The fridge was wobbly. The hotel could be decent with some improvements.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jazmine

Stayed 4 nights in Mar 2025

4/10 Poor

Oscar

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like smoke and some rooms smelled moldy. They don't do room service everyday so you need to take your dirty towels to them for them to exchange your towels. Also there was a lot of hair on the clean towels. Won't be staying here again.
Stayed 4 nights in Mar 2025

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