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Best Western Heritage Inn

3.0 out of 5.0

Recent guest reviews

Really great stay. No problems with the staff they were really great people. I went out in Houston. It was very easy to find off of I-10. They made sure I knew when breakfast was and the staff was very helpful. I would chose this hotel again once I go back to Houston.

The rooms are nice and comfortable. The staff was very helpful and available to make me feel relaxed. Thank you for making my trip to Houston a positive one. Will return back soon. The breakfast area was large and the menu of items available were diverse. Coffee was excellent!! Thank you.

Our stay was wonderful. Staff was very kind and courteous. Hotel room's were very clean, and the bed was comfortable. For the price you cannot beat it. Downside is they don't do breakfast until 9 am like it says, they start picking up and turning everything off 10 minutes early. So if you want breakfast go at 8:30. Parking and location aren't the greatest but I was happy that it had gated parking. They let us check out early because I ended up being sick and they refunded us for that night even though we paid in advance. We will definitely stay at this hotel again in the future when we go visit family.

I was in Texas with my son to visit colleges, and this hotel did a good job of providing a convenient, comfortable overnight stay. I might try to get closer to the colleges if I were to go again, but the staff was helpful and breakfast was very well done.

Nice Hotel, but not the most intriguing location in the Houston area. The Hotel staff was wonderful. The rooms are really nice and comfortable beds. I only have 2 complaints. The breakfast was not so good and the Location. In a somewhat busy ghetto area.

Poor location, gated parking for "security", blow-dryers have to be requested through executive housekeeping, unskilled customer service clerks. Hair in our bathtub from previous check out, odd tv remote that was not user friendly, no welcome binder for restaurants or fun things to do in the area...just a very poor, poor experience.

This hotel is useful for businessmen. This is not the city but it is close. The hotel is on the way from Galveston to Houston. Pool was small, but was clean, too. The small Mexican restaurant next to this place was surprisingly good.

People will walk into your room, money came up missing so it was an inside job, we were overcharged and I was unable to reach a manager and could not get it resolved until I left. We felt unsafe and not taken care of

OK, really wasn't expecting much since hubby paid and got this hotel on Priceline. Man, was I surprised! Beautiful, clean updated rooms. First time I didn't wake up with a back ache in MONTHS! Fantastic mattresses; great weekend of sleep! NOTHING sub-par about this experience.

Our check in was a hassle, as they tried to charge me a second time. The hotel hit our credit card for $100 dollars to cover "amenities" but couldn't tell me what they were! The bed was hard as a rock, but the pillows weren't bad. Carpet throughout needs to be changed!

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 3

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 3

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 129 reviews