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Best Western Heritage Inn

3.0 out of 5.0

Recent guest reviews

I was visiting Houston for a short period, but this location made the trip even better. Daisy at check in was very welcoming and friendly. She was very helpful and really made the process of checking in run smooth. The room was very nice for the price I was paying. They have gated parking if you want your car in a secure location. I would recommend this hotel to anyone staying in the Houston area. It was only about a 15 min drive to downtown, and that was with traffic.

I would only recommend this hotel if you are tired and need a place to sleep for one night. Check-in was 1.5 hours late, the front desk worker was rude, they lied about everything when I tried to check out early.

Okay where do I start. I chose this hotel because of the great deal I got on the 3 night special that they had. The check in process was not what I expected from a Best Western. The girl behind the desk took about 5 minutes to acknowledge me. To me that was strike 1. The 2nd thing that I was not happy with is the fact that she yelled out my room number, now I worked at a Best Western in Florida for 4 1/2 years and one of the things they tell you is not to SAY A GUESTS ROOM NUMBER. The 1st room that she gave us was not the room type we booked, so she said that I would have to wait 20 mins before we could check into the room type I reserved. 3rd thing about this hotel is that the breakfast was over at 9:00 AM. In my experience staying at Best Western hotels in the breakfast ended at 11:00 even if it is free to guest. The only good things I can say about this hotel is the gated security and the spacious room. I will not stay here again.

Clean rooms, nice staff and the food from breakfast was great and more that what I was expecting! I stayed with my family for two nights,we enjoyed the pool greatly!! For the pay you get so much more! I will visit again!

This is a nice hotel for the price not too far from down town Houston and very close to good restaurants. Check in was quick and easy and so was the check out. It looks clean and modern and I like the fact that it's close (less than a mile) to two very good mexican restaurants.

Alice was really nice and did a great job checking us in. We were in room 214 and the air conditioner worked great. Loved the gated parking, refrigerator, microwave, and room location. The parking lot is small but we always found a spot. I wasn't a fan of the firm mattress and more than two towels and washcloths would have been great.

This is the second time I stayed in this Hotel and when I go back to this area I will stay there again. the rooms are very comfortable and the staff is very helpful and professional. They are always checking to make sure you have everything is alright.Very nice people!!

The staff is polite and helpful and the hotel rooms are very clean! We thoroughly enjoyed our stay. The kids really enjoyed the pool. It's very nice and I would recommend this hotel and we would definitely stay there again.

Excellent hotel! Very clean. Employees were very courteous and accommodating. The parking lot is gated. No interstate noise. Breakfast was excellent. Close to several places to eat. The pool is small, but it looked very clean. All areas of the hotel was clean. Very impressed!

Service was great. Very nice rooms. The area is a little ruff. It is tons of restaurants around the hotel. A very nice and clean pool. The hotel is really worth the staying and money compare to the other hotels around it.

10521 East Freeway Houston TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located in East Houston, Best Western Heritage Inn is 2.7 mi (4.4 km) from Military Museum of Texas and within a 10-minute drive of Minute Maid Park. This 62-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. Port of Houston is also close to this Houston hotel.


Dining

Start your day off right with a free hot/cold buffet breakfast, served each morning from 6 AM to 9 AM.


Rooms

The 62 rooms are air-conditioned and have an array of amenities, including MP3 docks, microwaves, and refrigerators. 37-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.


Property features

At Best Western Heritage Inn, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 3

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 3

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 143 reviews