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Best Western Heritage Inn

3.0 out of 5.0

Recent guest reviews

While the stay was overall very good, clean rooms, comfortable beds, excellent wifi, pool looked clean (to bad it was cold outside), and nice staff. Bring drinks and snacks, out of 3 soda machines only 2 worked and were out of almost everything and didnt have the correct price posted you had to select a soda to find out they were 2 dollars and they only snack machine I saw was completely empty.

Nice stay. nice breakfast. We left early (Harvey) and the hotel waived the charge for the rest of our original reservation We hope all hotel staff and their families are ok after the storm abcdefghijklmnopqvwxyz

Overall this hotel served its purpose! It was affordable and decently close to the the places I wanted to view. The outside of the hotel needs updating. However, the staff was very friendly and very funny!

I've stayed here a couple of times and each time I'm greeted with a smile and with great customer service. The rooms are clean, restrooms are a good size, great water pressure. I sleep very well here. The breakfast is good. There's not a big selection but what they do offer is worth it. Every time I see a staff member I'm greeted. It's right off the highway but there is no noise.

Our air conditioner could not keep our room clean, the maid did not clean our room after the first night I complained and went to the front desk to get towels and we were told to leave our room earlier in the day because they had a shortage of housekeepers we were always out of the room by 11:00 am and you need to uses you room key to open the gate to get in and out of the property need to have it wioth you at all time

For the price of the rooms, the service and friendliness of the staff where outstanding. I would recommend this hotel for Business and vacation, either event this hotel is accommodating. The location of the hotel is safe and secured.

Alice at front desk is great! The rooms were very clean. We felt safe during our stay. Break was hot and delicious. Pool was clean and wifi was fast. I would recommend this hotel to others and really enjoy our stay!

I was visiting Houston for a short period, but this location made the trip even better. Daisy at check in was very welcoming and friendly. She was very helpful and really made the process of checking in run smooth. The room was very nice for the price I was paying. They have gated parking if you want your car in a secure location. I would recommend this hotel to anyone staying in the Houston area. It was only about a 15 min drive to downtown, and that was with traffic.

I would only recommend this hotel if you are tired and need a place to sleep for one night. Check-in was 1.5 hours late, the front desk worker was rude, they lied about everything when I tried to check out early.

Okay where do I start. I chose this hotel because of the great deal I got on the 3 night special that they had. The check in process was not what I expected from a Best Western. The girl behind the desk took about 5 minutes to acknowledge me. To me that was strike 1. The 2nd thing that I was not happy with is the fact that she yelled out my room number, now I worked at a Best Western in Florida for 4 1/2 years and one of the things they tell you is not to SAY A GUESTS ROOM NUMBER. The 1st room that she gave us was not the room type we booked, so she said that I would have to wait 20 mins before we could check into the room type I reserved. 3rd thing about this hotel is that the breakfast was over at 9:00 AM. In my experience staying at Best Western hotels in the breakfast ended at 11:00 even if it is free to guest. The only good things I can say about this hotel is the gated security and the spacious room. I will not stay here again.

10521 East Freeway Houston TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located in North Shore, Best Western Heritage Inn is within a 15-minute drive of popular attractions such as George R. Brown Convention Center and Discovery Green. This 62-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. Port of Houston is also close to this Houston hotel.


Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.


The 62 rooms are air-conditioned and have an array of amenities, including MP3 docks, microwaves, and refrigerators. 37-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.

Property features

At Best Western Heritage Inn, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 3

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 3

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

66.0% of guests recommend this hotel

Total of 150 reviews