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Recent guest reviews

The Upper House has several great things that come to mind when staying at the hotel. 1) great attentive friendly staff (Jess Ma and Rhoda Chan were exceptional), unique modern tasteful clean design, great location on HK Island, excellent fit and finish to the rooms and the quality of every little thing seemed effortless but perfect.

Upper House provides the most excellent service. Lewis Jim went way out of his way to make our stay welcome and provided guidance on local excursions. The complimentary car service was a real treat as was the gorgeous room and view.

It's a great hotel, and probably the best in HK. However, there still are something that could be improved. First of all, there is no swimming pool in the hotel, which seems unusual for a luxury hotel. Second, I called 'Guest Experience' once, between 8 to 9 AM, no one picked up the phone immediately, it rang like 7~8 times, I almost hang up the phone. Third, you don't need a key card to get to the guest room levels, although it seemed pretty safe for us. And one more thing, I like the canvas tote with the hotel's name on it very much but I couldn't find any place to buy it. There are candles, bracelets and some other stuff near the coffee bar but no canvas tote. But don't get me the wrong way, we enjoyed our stay very much, I just hope one of my favourite hotel could be better and better.

Probably one of the nicest hotels we've stayed at. (comparing to the Mona Resort in Tasmania). Very well appointed room, luxurious bathroom, comfortably bed and beautiful views. We were in a suite (4609) and we enjoyed a great location in Hong Kong and excellent service at the Upper House!

Lovely hotel close to an MTR station. Room facilities were amazing. Staff provided a cake to the room on my birthday.

Pacific Place Hong Kong

Hotel highlights

  • Walking distance to Pacific Place and Victoria Harbour
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Central & Western District, The Upper House is adjacent to Pacific Place and within a 15-minute walk of popular sights like Victoria Harbour. This 117-room, 5-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 117 soundproofed accommodations feature sitting areas. Guests can expect free WiFi and 42-inch plasma TVs with pay movies. Select Comfort beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Refrigerators, free minibar items, and espresso makers are also standard.


Property features

At The Upper House, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Parking is HKD 800 per day (HKD 800 per day for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the airport to the hotel (available 24 hours) for HKD 1200 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include a business center, free use of bicycles, and express check-out.

Room options

Studio 80 Harbour View

1 King Bed | Sleeps 2

Suite, Harbor View

1 King Bed | Sleeps 3

Studio 70 Harbour View

1 King Bed | Sleeps 2

Studio 80 Island View Room

1 King Bed | Sleeps 2

Guest reviews for The Upper House

Everyone (4) Couples (1)
5
Partner Couples

The Upper House has several great things that come to mind when staying at the hotel. 1) great attentive friendly staff (Jess Ma and Rhoda Chan were exceptional), unique modern tasteful clean design, great location on HK Island, excellent fit and finish to the rooms and the quality of every little thing seemed effortless but perfect.

By , from Hong Kong on Feb 27, 2020

5
Everyone

Upper House provides the most excellent service. Lewis Jim went way out of his way to make our stay welcome and provided guidance on local excursions. The complimentary car service was a real treat as was the gorgeous room and view.

By , from honolulu on May 14, 2018

5

excellent luxury hotel

Everyone

It's a great hotel, and probably the best in HK. However, there still are something that could be improved. First of all, there is no swimming pool in the hotel, which seems unusual for a luxury hotel. Second, I called 'Guest Experience' once, between 8 to 9 AM, no one picked up the phone immediately, it rang like 7~8 times, I almost hang up the phone. Third, you don't need a key card to get to the guest room levels, although it seemed pretty safe for us. And one more thing, I like the canvas tote with the hotel's name on it very much but I couldn't find any place to buy it. There are candles, bracelets and some other stuff near the coffee bar but no canvas tote. But don't get me the wrong way, we enjoyed our stay very much, I just hope one of my favourite hotel could be better and better.

By on Nov 9, 2016

5

wow...wonderful hotel!

Everyone

Probably one of the nicest hotels we've stayed at. (comparing to the Mona Resort in Tasmania). Very well appointed room, luxurious bathroom, comfortably bed and beautiful views. We were in a suite (4609) and we enjoyed a great location in Hong Kong and excellent service at the Upper House!

By , from paradise Valley on Sep 21, 2016

5
Everyone

Lovely hotel close to an MTR station. Room facilities were amazing. Staff provided a cake to the room on my birthday.

By on Jul 21, 2016

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