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The Upper House

5.0 out of 5.0

Recent guest reviews

it is like coming home! one of my favorite hotel in the word. outstanding service! marcel thoma on of the best host ever! excellent food in the café gray! rooms over looking the harber just amazing! will be back soon!

I had drinks and dinner at The Upper House this week with my partner and it was one of the best nights out we have had anywhere (not just in Hong Kong). From the moment we arrived the staff were wonderfully attentive and remained so throughout the evening. We started with drinks at a window seat with spectacular views of the Hong Kong city-scape by night and then moved to the restaurant where we enjoyed a superb meal accompanied great wines from their extensive wine list. There's nothing quite like The Upper House in Hong Kong. It's a must-visit bar and restaurant. John M

My experience of Upper House WAS hong kong! It could not have been more perfect and i could not have been better taken care of - a real home away from home. Don’t go anywhere else you ll only be disappointed.

Once again I found myself in what I consider to be one of the top hotels in the world. The service at the Upper House is second to none. Every one of the people I ran into that work there, whether it be at reception, or in Café Grey, seemed to know me by name and want to provide a top notch service. At times I thought they could read my mind and were happy to help with my needs. The rooms, food, drinks and amenities are all top notch. Whether you have a view of the mountain or the harbour, all are special. Well done to the Upper House team and I will see you all again in the coming months!!

We highly recommend the Upper House for events, private dinners and overnight stay. The quality of service, including food and beverage, attention to detail is among the top tier of hotels internationally. Every request was fulfilled with speed and professionalism. The interior design is outstanding and provides a warm and sophisticated atmosphere. GM Marcel and his excellent team are to be trusted and commended. We felt in such safe hands for our event which was executed to perfection. Thank you!

Back to the Upperhouse! Still my favorite hotel in Asia. Very spacious rooms, great views. But most impressive is their service: always very!! friendly and responsive! Ask “Guestexperience” (for example Edward) and they make it happen- even if it’s difficult. Food at Cafe Grey is great and the Bar by night is highly recommend . Best in town.

I had planned on going to Macau for the weekend before coming to Hong Kong on business but because of a snow storm in NYC I decided to go straight to Hong Kong. I had been told by several people to stay at The Upper House so a few hours before my flight I booked a Harbour View room and hoped for the best. The hotel did not disappoint. I arrived at 7am after a long flight and was greeted by a warm and friendly staff who escorted me to my room and offered me tea upon arrival. Checking in took place in my room which was seamless and was made even better by the magnificent view from my room. After a short nap, the concierge arranged a car to take me to some of the best sights. Not only did they point me in the right direction for the day’s activities but anything I needed, the concierge was there to help. The Upper House is truly a wonderful boutique hotel with an unbelievable staff, most comfortable and beautiful rooms and I am incredibly sad to have had to leave but can’t wait for my next trip!

Always lovely to be back at house. Attentive and personalised service, kudos to Marcel and his capable team. Hardware is still very well kept and you can never get tired of that harbour view. Superb beddings that you never wanna leave and the best hotel bathtub in Hong Kong !

We had a reservation at the Upper House and due to illness we had to cancel our reservation. However, before canceling I relied a lot on the concierges at the hotel to arrange dinner reservations, tour guides and event tickets. I can honestly say that the care and attention I received was unmatched by any hotel I've dealt with. We had to cancel this trip but, hopefully, we will get there soon. Thank you so much Upper House!

We love staying at the Upper House, It s the best hotel of Hong Kong for sure. Service is very good, great team. Cafe Gray is also one of the best table of Hong Kong. Location of the hotel is great also at Pacific Place.

Pacific Place Hong Kong

Hotel highlights

  • Walking distance to Pacific Place and Bank of China Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Central, The Upper House is adjacent to Pacific Place and within a 15-minute walk of popular sights like Bank of China Tower. This 117-room, 5-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi. It's in central Hong Kong and also a short walk from HSBC Hong Kong Headquarter Building and Statue Square.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


All 117 soundproofed rooms provide refrigerators, free minibar items, and espresso makers. Guests can expect free WiFi and 42-inch plasma TVs with pay movies. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries, and Select Comfort beds with Frette Italian sheets ensure a restful night. Free newspapers, free local calls, and free bottled water are other standard amenities.

Property features

Guests of The Upper House enjoy features like a 24-hour fitness center, free WiFi in public areas, and free use of bicycles. Parking is HKD 800 per day (HKD 800 per day for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the airport to the hotel (available 24 hours) for HKD 1200 per vehicle. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include express check-in, express check-out, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

97.0% of guests recommend this hotel

Total of 2495 reviews