The room was clean. Very good bed. Breakfast was minimal but adequate. Needed plug for bathtub.
Property is old dated and not very clean. The furniture has stains all over, the gym is in a moldy basement and the ceiling paint is falling down.
Near highway and easy eats but property condition was very poor. Mismatched furniture, finishes and fixtures that were poorly done, stained and thin towels, fake wood linoleum floors, no guide for the tv. Lobby is tiny and shabby. This should have a one star, not 2 1/2.
The elevator works, but is really dirty. The floor of our room was not dirty, was filthy. Also, at least one of the pillows and the bed sheets had stains. There was no breakfast, pool or any amenity. Stay here only is your other option is sleep in your car.
Room was not well kept. Breakfast was mostly non-existent.
Really dirty - hair left in bath tub etc,
Decent place to stay. Not too expensive. I wouldn’t mind to stay again.
The best very friendly very welcoming very helpful would definitely stay here again
Overall it was a great stay, would have been nice if the blow dryer worked to defog the mirrors in the bathroom.
very convenient,clean and friendly staff. woulld definitely recommend.
Bed was sagging a lot. Room was clean. Location was ideal.
It was quiet. What I was looking for. I'd recommend it for people looking for a sleepover, before hitting back on the road. Nice breakfast too.
The room and bed were clean and comfortable. It was fairly noisy so the 2nd night we put rolled up towels against the opening at the bottom of the door. Breakfast was sad, The orange juice was sugar water, coffee weak, waffle machine so coated the waffle didn’t finish cooking and sausage unrecognizable.
I stayed one night to visit relatives in the area. The hotel could use some updating but I had a good night’s sleep. It was not noisy.
I have stayed at this motel previously and was completely satisfied with my stay, however, this time, despite advising the front desk of a defective shower valve (making the shower completely unusable) the first morning of our stay, I returned that evening to find that the valve had not been fixed, even though i was told that the mechanic HAD come to the room and fixed it. Our schedule didn't permit returning to our room later in the second day, so we were without a shower for the two days of our stay! Very unpleasant!!
Quality Inn Cromwell - Middletown places you within a 10-minute drive of popular sights such as Dinosaur State Park and Wesleyan University. This 77-room hotel has conveniences like a coffee shop/cafe, free in-room WiFi, and free self parking.
Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
At Quality Inn Cromwell - Middletown, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a meeting room.
The room was clean. Very good bed. Breakfast was minimal but adequate. Needed plug for bathtub.
Property is old dated and not very clean. The furniture has stains all over, the gym is in a moldy basement and the ceiling paint is falling down.
Hello Elyse,Thank you for sharing your feedback with us. We regret to hear that your recent stay did not meet your expectations. We appreciate your concerns regarding the condition of the property and our gym facilities. We value your input and will ensure that these issues are carefully noted and addressed. Thank you again for bringing this to our attention, as it allows us to improve our services for future guests.
Near highway and easy eats but property condition was very poor. Mismatched furniture, finishes and fixtures that were poorly done, stained and thin towels, fake wood linoleum floors, no guide for the tv. Lobby is tiny and shabby. This should have a one star, not 2 1/2.
Hello Elizabeth, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Hello lynne,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
Hello Steven,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.
The elevator works, but is really dirty. The floor of our room was not dirty, was filthy. Also, at least one of the pillows and the bed sheets had stains. There was no breakfast, pool or any amenity. Stay here only is your other option is sleep in your car.
Hello Roberto, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,
Room was not well kept. Breakfast was mostly non-existent.
Hello Mary, We can't thank you enough for sharing your feedback with regards to our breakfast and also our room. I hope you will return to enjoy a memorable and exceptional experience.
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
Really dirty - hair left in bath tub etc,
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Decent place to stay. Not too expensive. I wouldn’t mind to stay again.
Thank you for being a valued guest and for providing us the feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Hello Donna,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our room clean and enjoyed our comfortable bed. Your feedback about the breakfast is duly noted. We apologize for any inconvenience caused by the missing plug for the bathtub. We appreciate your feedback and hope to welcome you back in the future.