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Best Western Westgate Inn

2.5 out of 5.0

Recent guest reviews

They were not ready for the 28 Lacrosse players that stayed there. Excellent kids but overwhelmed them

Old hotel which just had fresh paint and decorations. Doors and hallways are still beat up, just a fresh coat of paint. Door lock was broken, had to use the key to close it. Kind of a sketchy area. there is a restaurant next door where people just hang out under the shared covered driveway. Had random groups of people hanging out outside the hotel until all hours of the night. The staff was nice, and the room was clean, but I would not stay here again.

I was very disappointed. Our sheets weren't changed once my entire stay of 2 weeks. When the room was suppose to be cleaned, all that was done was beds made, trash emptied and new towels. Never refilled coffee maker

Staff was great. Would like to give a special shout out to the maintenance supervisor who fixed the one issue that we encountered. He was great.

I booked a non smoking room because my daughter has severe asthma. When we arrived, the hotel had us booked for a smoking room. I showed them my original receipt for the purchase which clearly stated NON SMOKING, and the hotel refused to give us another room. After contacting the hotel to speak with a manager for 3 weeks, the manager so conveniently was not available even though I called during the time they told me to. Awful experience in a stinky room.

The room was clean , easy chk in and out There was breakfast . Centrally located The parking not so great!

This was my first stay at this chain in 10 years. I was skeptical when I selected it because the pictures were too good but i wasn't too disappointed. The facility was clean, the location was great because there are restaurants & stores close by & a few within walking distance. The staff was friendly & it was quiet. I was surprised to receive 2 bottles of complimentary water, from this chain. I would stay there again.

They weren't ready when we arrived, so we went next door the Quaker Steak & Lube to eat. When we returned the desk clerk acted like it was the 1st time she saw us. Then we went to the room, the key card was difficult to use, the room had dirt all around the edges. Sat on the bed and saw chips on the floor under the other bed. Looked at the sheets, saw crumbs & hairs...weren't sure the bed had been changed. We were given another room. Again dirt around the edges & behind nightstand. We won't be staying at a Best Western again.

We stayed at this hotel for 3 nights recently.  The lobby was bright and smelled clean. The room was also clean but a little outdated as others have said. The continental breakfast served in the morning had a variety of options and the woman responsible for setting up the breakfast area was also great at restocking items when necessary.  The only flaws that we experienced included miscommunication between the housekeeping staff due to language barriers, and being woken up at 2:30 in the morning because of loud guests next door. The walls are not sufficient at blocking out noise from neighboring guests. We were woken again the second night from the same guests who were in the room next door. It would also be in the hotel's best interest to fix the water pressure connected to the toilets and showers. The toilet and shower in our room did not have good water pressure at all. Overall it was a good stay for the price.

Enjoyed my stay at the room. A lot of food places next door. Stayed 3 nights and every night had different rate.

The room was very clean and spacious and the staff was helpful. Also, pretty great complimentary breakfast! Overall, an excellent choice if you're on a budget.

We enjoyed our overnight stay. Staff was nice and room was great.

The stay was nice. They worked hard, to make our stay good. Breakfast, was great. The room, could use bed update. Everything else was great

The room was spacious and clean. The breakfast was typical, but good. We went out later in the day so no one came back to clean our room, which kind of surprised me. Would stay there again.

Comfortable, fairly friendly staff, convenient to route 30, nice workout room

Room was clean, big and roomy. Each day someone cleaned well, was there 4 nights, complimentary breaksfast was Great, Hot Waffle maker where you could make them yourself, coffee, doughnuts, cereal, bagles, OJ to drink, Danish of different types, and friendly and helpful front desk, I would deifinitely stay again.

I stayed for one night only but the room was comfortable and had everything one would need including a small refrigerator. The front desk staff was very nice and moved quickly to get me checked in. The morning breakfast was standard stuff (danish, coffee, etc.) but that helps when you are on the run!

Next to shopping mall, cinema, and many restaurants.

The hotel is next to Ruby Tuesday, where we took the family and my wifes mother to Thanksgiving dinner. We used the lobby to chat with my wifes mother and entertain our grandaughter with a coloring book. I used the computer there to place a Black Friday order. The continental breakfast was good. The stay was enjoyable.

The room was spacious for four people and really liked the extra sink outside the bathroom. We were located close to the breakfast area which was nice. There are many restaurants nearby and places to shop. Also near the freeway. Very pleased.

1415 Kenneth Road York PA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of Old Hawk Lake Golf Course, Best Western Westgate Inn is within a mile (2 km) of West Manchester Mall. This 103-room hotel welcomes guests with free breakfast and conveniences like a 24-hour fitness center and free in-room WiFi. It's also close to DreamWrights Youth and Family Theatre and Central Market York.


Dining

Start your day off right with a free hot/cold buffet breakfast, served each morning from 6 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

The 103 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect LED TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests of Best Western Westgate Inn enjoy a 24-hour fitness center, free WiFi in public areas, and a business center. A stay here includes free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Suite, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Queen 1 | Sleeps 3

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Guest reviews for Best Western Westgate Inn

Everyone (4) Business (10) Couples (12) Family (10) Friends (2)
4

ok hotel for the area

Everyone

They were not ready for the 28 Lacrosse players that stayed there. Excellent kids but overwhelmed them

By on Aug 23, 2017

Review comment responded on Sep 21, 2017

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that it seemed our staff was overwhelmed by the team that was here. We do enjoy having these groups in. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

2

old hotel, sketchy area

Everyone

Old hotel which just had fresh paint and decorations. Doors and hallways are still beat up, just a fresh coat of paint. Door lock was broken, had to use the key to close it. Kind of a sketchy area. there is a restaurant next door where people just hang out under the shared covered driveway. Had random groups of people hanging out outside the hotel until all hours of the night. The staff was nice, and the room was clean, but I would not stay here again.

By on Aug 21, 2017

Review comment responded on Aug 23, 2017

Dear Valued Guest, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. We do have groups and teams in for certain events, our staff does regular checks of the common areas. The shared covered driveway you spoke of is the smoking area for our guests, as we are a non-smoking hotel. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Sincerely, Angel C. Front Office Manger Best Western Westgate Inn

1
Everyone

I was very disappointed. Our sheets weren't changed once my entire stay of 2 weeks. When the room was suppose to be cleaned, all that was done was beds made, trash emptied and new towels. Never refilled coffee maker

By , from york, PA on Jul 25, 2017

Review comment responded on Jul 31, 2017

Dear Sonia, I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

4

very convenient location.

Everyone

Staff was great. Would like to give a special shout out to the maintenance supervisor who fixed the one issue that we encountered. He was great.

By on Dec 10, 2016

Review comment responded on Feb 3, 2017

First we would like to thank you for taking your time to leave feedback for us. We take our guests comments to heart at our property. We will share your shout out with our maintenance supervisor. We hope to see you again if your travels bring you back to the York area.

1

horrible experience

Families

I booked a non smoking room because my daughter has severe asthma. When we arrived, the hotel had us booked for a smoking room. I showed them my original receipt for the purchase which clearly stated NON SMOKING, and the hotel refused to give us another room. After contacting the hotel to speak with a manager for 3 weeks, the manager so conveniently was not available even though I called during the time they told me to. Awful experience in a stinky room.

By on Nov 28, 2015

5

business trip

BusinessTravelers

The room was clean , easy chk in and out There was breakfast . Centrally located The parking not so great!

By on Sep 27, 2015

4

quick weekend getaway

BusinessTravelers

This was my first stay at this chain in 10 years. I was skeptical when I selected it because the pictures were too good but i wasn't too disappointed. The facility was clean, the location was great because there are restaurants & stores close by & a few within walking distance. The staff was friendly & it was quiet. I was surprised to receive 2 bottles of complimentary water, from this chain. I would stay there again.

By on Apr 8, 2015

1

what a disappointment

Families

They weren't ready when we arrived, so we went next door the Quaker Steak & Lube to eat. When we returned the desk clerk acted like it was the 1st time she saw us. Then we went to the room, the key card was difficult to use, the room had dirt all around the edges. Sat on the bed and saw chips on the floor under the other bed. Looked at the sheets, saw crumbs & hairs...weren't sure the bed had been changed. We were given another room. Again dirt around the edges & behind nightstand. We won't be staying at a Best Western again.

By on Oct 13, 2014

3

a pleasant surprise

Families

We stayed at this hotel for 3 nights recently.  The lobby was bright and smelled clean. The room was also clean but a little outdated as others have said. The continental breakfast served in the morning had a variety of options and the woman responsible for setting up the breakfast area was also great at restocking items when necessary.  The only flaws that we experienced included miscommunication between the housekeeping staff due to language barriers, and being woken up at 2:30 in the morning because of loud guests next door. The walls are not sufficient at blocking out noise from neighboring guests. We were woken again the second night from the same guests who were in the room next door. It would also be in the hotel's best interest to fix the water pressure connected to the toilets and showers. The toilet and shower in our room did not have good water pressure at all. Overall it was a good stay for the price.

By on Sep 3, 2014

4

along away from home

BusinessTravelers

Enjoyed my stay at the room. A lot of food places next door. Stayed 3 nights and every night had different rate.

By on Aug 30, 2014