I checked in after long travel and fell directly asleep. When I woke and went to use the toilet, I discovered that it didn't flush. On top of that, the toilet tissue was sitting on the shelf (with a bug smashed on it) because the tissue holder was broken... no big deal. But the ants scurrying around the bathroom floor WERE a big deal. I called the front desk and told them what was up. He said he'd send someone up. I said "No, I will need a different room". After about 30 minutes, he brought me a key to another room and checked to see the ants and took the roll of toilet tissue with the smashed bug on it. That's it. No assistance moving, no apology. I didn't pay "roach motel" price for this stay, but that's what I got.
It was a bed to sleep in and the linens were clean, and the Keurig in the room worked. Good water pressure and hot water. The room hadn't been vacuumed- there were dried up gummy snacks on the floor. No cleaning service during our stay, had to take out own own trash. Took forever to get requested crib, which was bent badly, but they did at least have one.
Room wasn’t inspected properly before arrival small bathroom mirror falling off wall These items were missing iron ironing board I had to request them. Telephone had no wires when I tried to call them but they fixed that too. When I turned on TV it was damaged and didn’t work and room had no clock. Wallpaper in hallways was unglued from walls
Property looks run down, every other room was being serviced and roped off. Our room had a heater that did not work, just an overall unpleasant experience.
old run down hotel, no way should be rated as high as it is on any site.
Clean hotel and the staff was friendly
Great
Decent location, but nit enough towels and low amenities
We had cockroaches
The property would definitely rate a 2 on my scale. Although the rooms were clean, there was a smell in the hotel when you first walked in. The lobby is in disarray and the is no food or drink service for dining. I stayed 2 nights and there was no room service, replacement of towels, beds or coffee replaced.
This place needs cleaned. The lobby is dirty. The elevator is dirty. The hallways smell like smoke. The room was clean tho.
The listings for this hotel on their website and Orbitz,com, stated that there is a complimentary airport shuttle provided. That was a lie. I found out there wasn’t one offered upon arrival. Also, the hotel is in the middle of nowhere with no other landmarks present. So you will have to Uber/Lyft everywhere. The listing say it is located in the Downtown area of Pittsburgh. Plus it didn’t have the basic amenities like an alarm clock or a mini fridge. I will never book this hotel ever again, if I find myself in Pittsburgh in the future.
The hotel was satisfactory. Outside the hotel could use some attending to.
Very nice updated comfortable very friendly and helpful
The staff here is a AMAZING and do their best with what they are working with, but the property is falling apart and we are the ones paying for it. There is also NO snacks, drinks, Tylenol,Advil, Pepto, nothing so if you don't have it and dont have a car... Your stuck or paying for it to be delivered to you. The business center has no phone, np paper, pens, or chairs that even stay up when you sit down...so strap on your seat belts. There is water dripping inside through the ceiling with a dirty water in a clear bin in the middle of the floor. There is also water dripping through the the lights that light up entrance/loading area. This property was much nicer when I stayed before, but has definitely went downhill very quickly. The staff again, is amazing and I appreciate them for all they did to accommodate me through all the nonsense. Thanks Guys!!
This was reserved/confirmed as a non smoking room. However, the hallway absolutely reeked of smoke and that smell infiltrated into my nonsmoking room. Walked hallways on other floors in hopes of better/less smoke smell and situation was the same.
Price wasn’t bad. Check in provided minimal information but went smoothly. Hallways smelled of smoke. Vacuuming above us at 8:45am. TV remote worked intermittently. Walls are thin, you hear EVERYTHING. Picked this for the free parking, bar/restaurant, and continental breakfast. No breakfast or restaurant due to covid. Certainly understandable but that should’ve been noted when making the reservation.
Located 3 mi (4.8 km) from Duquesne Incline, Pittsburgh Plaza Hotel is within a 10-minute drive of other popular attractions like Monongahela Incline. This 199-room, 3.5-star hotel has free in-room WiFi along with free self parking and a gym.
All of Pittsburgh Plaza Hotel's 199 air-conditioned rooms provide coffee makers, phones, and desks. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds sport premium bedding. Wardrobes or closets are also standard.
At Pittsburgh Plaza Hotel, guests have access to a gym, free WiFi in public areas, and microwave in a common area. There's free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include an ATM and a TV in a common area.
I checked in after long travel and fell directly asleep. When I woke and went to use the toilet, I discovered that it didn't flush. On top of that, the toilet tissue was sitting on the shelf (with a bug smashed on it) because the tissue holder was broken... no big deal. But the ants scurrying around the bathroom floor WERE a big deal. I called the front desk and told them what was up. He said he'd send someone up. I said "No, I will need a different room". After about 30 minutes, he brought me a key to another room and checked to see the ants and took the roll of toilet tissue with the smashed bug on it. That's it. No assistance moving, no apology. I didn't pay "roach motel" price for this stay, but that's what I got.
It was a bed to sleep in and the linens were clean, and the Keurig in the room worked. Good water pressure and hot water. The room hadn't been vacuumed- there were dried up gummy snacks on the floor. No cleaning service during our stay, had to take out own own trash. Took forever to get requested crib, which was bent badly, but they did at least have one.
Room wasn’t inspected properly before arrival small bathroom mirror falling off wall These items were missing iron ironing board I had to request them. Telephone had no wires when I tried to call them but they fixed that too. When I turned on TV it was damaged and didn’t work and room had no clock. Wallpaper in hallways was unglued from walls
Property looks run down, every other room was being serviced and roped off. Our room had a heater that did not work, just an overall unpleasant experience.
old run down hotel, no way should be rated as high as it is on any site.
Clean hotel and the staff was friendly
Great
Decent location, but nit enough towels and low amenities
We had cockroaches
The property would definitely rate a 2 on my scale. Although the rooms were clean, there was a smell in the hotel when you first walked in. The lobby is in disarray and the is no food or drink service for dining. I stayed 2 nights and there was no room service, replacement of towels, beds or coffee replaced.
