Gran Melia Palacio de Isora

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Gran Melia Palacio de Isora

Aerial view
Red Level Master Suite 2 Bedrooms Ocean View | View from room
9 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • All inclusive
  • Pet friendly

Explore the area

Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686
  • Alcala Beach
    ‪7 min walk‬
  • Los Gigantes Beach
    ‪8 min drive‬
  • Los Gigantes Marina
    ‪9 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪31 min drive‬

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Room options

Red Level Master Suite 2 Bedrooms Ocean View

  • 1249 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Deluxe Room Partial Sea View (2+1)

  • 517 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Red Level Suite Ocean View

  • 732 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room (Front Sea View)

8.8 out of 10
Excellent
(3 reviews)
  • 517 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite

  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1248 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Suite (2+1)

  • 732 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room (2+1)

  • 516 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite (2+2)

  • 732 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 517 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Front Sea View 2+1)

  • 517 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Red Level, Suite, Resort View

  • 732 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Red Level Suite Ocean View (2+2)

  • 732 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Family Room

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Family Room (2+2)

  • 517 sq ft
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

Red Level Master Suite 2 Bedrooms Resort View

  • 1249 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Guia de Isora

Alcala Beach is a short stroll from Gran Melia Palacio de Isora, and other popular attractions like Los Gigantes Marina are within a 10-minute drive. This 604-room, 5-star resort has 3 outdoor pools along with a full-service spa and 9 restaurants.

What's nearby

  • Alcala Beach - 7 min walk - 0.4 miles
  • Arena Beach - 5 min drive - 2.4 miles
  • Los Gigantes Beach - 8 min drive - 3.8 miles
  • Abama Golf Course - 8 min drive - 4.9 miles
  • Los Gigantes Marina - 9 min drive - 4.0 miles

Getting around

  • Tenerife South Airport (TFS) - 27 min drive

Restaurants

  • ‪Playa de San Juan - ‬4 min drive
  • ‪Pangea - ‬1 min walk
  • ‪Tapas y Mas Tapas - ‬5 min drive
  • ‪Sun Bean - ‬4 min walk
  • ‪Casa Amadeo - ‬4 min drive

About this property

Gran Melia Palacio de Isora

Luxury resort on the beach, with 3 outdoor pools
Guests of Gran Melia Palacio de Isora have access to a full-service spa, 3 outdoor pools, and a children's pool. Self parking is available for EUR 10 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Furnished balconies or patios, minibars, and laptop-compatible safes are also available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 10 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 10 for children
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Agave
  • L´Olio Trattoria & Pizza
  • Nami Asian Bistro
  • Oasis Mediterranean
  • Pangea Food Market

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 15 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 80 per pet, per day
  • Dogs only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 10 for children
  • Self parking fee: EUR 10 per night
  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

Will I find all-inclusive rate plans at Gran Melia Palacio de Isora?

Gran Melia Palacio de Isora has all inclusive rates that come with all meals included. Activities include volleyball, Pilates, and live performances.

How much does it cost to stay at Gran Melia Palacio de Isora?

As of Jun 26, 2025, prices found for a 1-night stay for 2 adults at Gran Melia Palacio de Isora on Jul 5, 2025 start from $274.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Gran Melia Palacio de Isora?

Gran Melia Palacio de Isora provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Gran Melia Palacio de Isora?

This resort in Guia de Isora is within a 10-minute walk of Tenerife Beaches and Alcala Beach. You'll also find Playa de Baja Larga and Playa de los Topos less than a mile away.

Will I be able to park at Gran Melia Palacio de Isora?

Yes, parking is offered for EUR 10 per night. Electric car charging is also available for guests.

Is there a spa available at Gran Melia Palacio de Isora?

Spa by Clarins is the resort's spa and services include sports massages, prenatal massages, hydrotherapy, and body wraps.

Does Gran Melia Palacio de Isora have a casino at the property?

No, Gran Melia Palacio de Isora doesn't have a casino.

Will I find an indoor pool at Gran Melia Palacio de Isora?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Gran Melia Palacio de Isora?

This beachfront resort offers many amenities for couples such as a beach bar and 3 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Gran Melia Palacio de Isora?

Yes, this resort has a spa tub.

Does Gran Melia Palacio de Isora have a restaurant that serves breakfast?

Yes, Gran Melia Palacio de Isora has 9 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Gran Melia Palacio de Isora allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Gran Melia Palacio de Isora for a fee of EUR 80 per pet, per day. The property also provides food and water bowls.

Does Gran Melia Palacio de Isora have connecting rooms?

No, this resort doesn't feature connecting guestrooms.

How far is the airport from Gran Melia Palacio de Isora?

The closest major airport to Gran Melia Palacio de Isora is Tenerife South Airport (TFS), which is 23.4 mi away (27 minutes by car). Another top airport is La Gomera (GMZ), which is around 26.1 mi away.

Can I book a room with a balcony at Gran Melia Palacio de Isora?

Yes, every guestroom at Gran Melia Palacio de Isora comes with a furnished balcony with some featuring ocean or garden views.

Does Gran Melia Palacio de Isora have a wedding venue?

Take advantage of the wedding venue at Gran Melia Palacio de Isora if you plan to say "I do" during your trip.

Gran Melia Palacio de Isora Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 275 out of 462 reviews
Rating 8 - Good. 130 out of 462 reviews
Rating 6 - Okay. 29 out of 462 reviews
Rating 4 - Poor. 17 out of 462 reviews
Rating 2 - Terrible. 11 out of 462 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday
Stayed 5 nights in Jan 2025

6/10 Okay

Martha

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.
Stayed 5 nights in Jan 2025

10/10 Excellent

jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Food in a beautiful setting

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
Stayed 7 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.
Stayed 5 nights in Dec 2024

4/10 Poor

LAURA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.
Stayed 3 nights in Dec 2024

8/10 Good

Mark

Stayed 7 nights in Oct 2024

8/10 Good

Mariko

Liked: Cleanliness
Stayed 7 nights in Oct 2024

10/10 Excellent

Francesco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.
Stayed 2 nights in Oct 2024

8/10 Good

Chelsea Fagan

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Just had a great week at this hotel - beautiful hotel with a great view. Entertainment was spot on with something different every night, which really bought everyone together. The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views. We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday). All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!) Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience. When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive). This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame. If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.
Stayed 6 nights in Sep 2024

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities
really nice and peaceful place
Stayed 2 nights in Jun 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Pools are amazing. Breakfast was great
Stayed 9 nights in Aug 2024

6/10 Okay

Everaud

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).
Stayed 7 nights in Aug 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
idk
Stayed 4 nights in Aug 2024

10/10 Excellent

Paola, Riverside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely break

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.
Stayed 5 nights in May 2024

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, the pool is beautiful and just the prefect place to relax.
Stayed 3 nights in May 2024

8/10 Good

Jayesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2024

10/10 Excellent

John

Stayed 5 nights in May 2024

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Kelvin Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Property conditions & facilities
Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ntobeko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place wish we had more time. Very clean and the surroundings are breath taking.
Stayed 2 nights in Mar 2024

6/10 Okay

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024