The staff was great! One thing I really liked about the hotel was they had bottled/can drinks and snacks for purchase from the desk clerk. There was also a microwave for use in the lobby. The only think I wish was better was information in the room about the hotel. For example: I didn’t know the hours or menu for the restaurant, or how to use the phone, if the gym was open or where it was located. I did ask about the gym and used it. It was a little stuffy but over all very good. My stay was good and I enjoyed it!
This hotel is great. The staff is great and very friendly. Stayed on the sixteenth floor in a double bed suite. The room was very very clean and very modern. My only suggestion for the hotel would be to modernize their bathroom. The bathroom was fully function except did not match the modern style of the entire suite.
Super clean and profesional staff... Also parking is really accessible... Definitely will be there again
The hotel looks pretty good on the outside but it’s kind of outdated on the inside. Our room didn’t have a view at all, kinda small, bathroom looks old and apparently the staff forgot a cloth they were using to clean earlier. The area around the hotel is pretty nice, good places to eat and other hotels too.
The room was what was expected nice and comfy. The jacuzzi was cold which was kinda disappointing.
Very nice and clean facility. The staff was also very nice and courteous.
Let me waiting for my room 3 hours is not good make me lose my time
Al Good, there was a problem and they solved to quickly. Room was nice and clean
Nice place... Everything great....nice staff.. Clean.
Nice hotel, good location near to a lot of places to eat and buy. The only bad was the shower the hot water never came
Had a late arrival due to a flight delay,reception was excellent ,no pdoblem checking in, had to check out an hour later than hotel stated time,again hotel staff were,excellent.
The hotel and staff were great, but it was a little annoying that they were renovating the hotel and did not advise the guest at check-in. The other issue was that they are constructing a hotel directly across the street and are working around the clock so your hear everything.
The hotel is clean, conveniently located and reasonably priced. Hotel taxis over-priced.
While I stay door could not open so I have to wait an hour to repairs. Also bathtubs drain was not working. So they replaced new part when I was out other then it was good stay
It is next door to an amazing Greek restaurant and the whole area is safe and walkable. The room and hotel were very clean and comfortable. The staff was courteous and even spoke English to me, which was the first time that happened in a whole week in Guatemala. This hotel is a very good value.
No real restaurant stingy in things like bottled water Cable channels etc.
So the guy at the desk says "be in the lobby at 5:15 a.m for the airport shuttle." At 5:15 a.m. the next morning. The guy says: "it's already left, the next one is at 6:30" Bummer
The staff was great! One thing I really liked about the hotel was they had bottled/can drinks and snacks for purchase from the desk clerk. There was also a microwave for use in the lobby. The only think I wish was better was information in the room about the hotel. For example: I didn’t know the hours or menu for the restaurant, or how to use the phone, if the gym was open or where it was located. I did ask about the gym and used it. It was a little stuffy but over all very good. My stay was good and I enjoyed it!
Dear Anonymous, Thanks for staying with us. Best regards,
This hotel is great. The staff is great and very friendly. Stayed on the sixteenth floor in a double bed suite. The room was very very clean and very modern. My only suggestion for the hotel would be to modernize their bathroom. The bathroom was fully function except did not match the modern style of the entire suite.
Dear HPC, Thanks for staying with us and for your comments. We are very happy that you enjoyed your stay with us. Also thanks for your recomendation. We have plans to make improvements in our rooms and the bathrooms and for sure part of it. Best regards,
Dear Anonymous, Thanks for staying with us. Best regards,
Thank you very much for your comments. We wait for you back soon. Joel Abaroa, General Manager. Radisson Guatemala.
Super clean and profesional staff... Also parking is really accessible... Definitely will be there again
Thank you very much for your comment and rating. We wait for you soon. Thank you, thank you, thank you! Joel Abaroa, General Manager.
The hotel looks pretty good on the outside but it’s kind of outdated on the inside. Our room didn’t have a view at all, kinda small, bathroom looks old and apparently the staff forgot a cloth they were using to clean earlier. The area around the hotel is pretty nice, good places to eat and other hotels too.
Thank you very much for the time you spent evaluating and commenting our service. We are in a process of continuous improvement and our goal is to make your stay unforgettable. Of course, I will inform my colleagues of their appreciation of our Hotel and I hope to personally greet you on your next visit to our hotel. Joel Abaroa, General Manager. Radisson Guatemala.
The room was what was expected nice and comfy. The jacuzzi was cold which was kinda disappointing.
Thank You for your comments and score. Joel Abaroa, General Manager. Radisson Guatemala.
Very nice and clean facility. The staff was also very nice and courteous.
Dear Danny, Thank you for taking the time to write a positive review from our wonderful staff and facilities!. We hope you come back soon!
Let me waiting for my room 3 hours is not good make me lose my time
Dear Roger , We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
Dear customer, Thank you for choosing Radisson Hotel and Suites Guatemala City for your stay. We are glad you enjoyed your time in our hotel and the details we had out for you. We apologize that you did not get any information abour the restaurant hours, the phone or the availability to use the gym. We have talked it over with the team and will make sure to provide this information at check-in, as it is really important. Thank you again for staying with us, it was a pleasure to have you here and hope you visit again soon. Sincerely,