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Recent guest reviews

The staff was great! One thing I really liked about the hotel was they had bottled/can drinks and snacks for purchase from the desk clerk. There was also a microwave for use in the lobby. The only think I wish was better was information in the room about the hotel. For example: I didn’t know the hours or menu for the restaurant, or how to use the phone, if the gym was open or where it was located. I did ask about the gym and used it. It was a little stuffy but over all very good. My stay was good and I enjoyed it!

This hotel is great. The staff is great and very friendly. Stayed on the sixteenth floor in a double bed suite. The room was very very clean and very modern. My only suggestion for the hotel would be to modernize their bathroom. The bathroom was fully function except did not match the modern style of the entire suite.

Super clean and profesional staff... Also parking is really accessible... Definitely will be there again

The hotel looks pretty good on the outside but it’s kind of outdated on the inside. Our room didn’t have a view at all, kinda small, bathroom looks old and apparently the staff forgot a cloth they were using to clean earlier. The area around the hotel is pretty nice, good places to eat and other hotels too.

The room was what was expected nice and comfy. The jacuzzi was cold which was kinda disappointing.

Very nice and clean facility. The staff was also very nice and courteous.

Let me waiting for my room 3 hours is not good make me lose my time

Al Good, there was a problem and they solved to quickly. Room was nice and clean

Nice place... Everything great....nice staff.. Clean.

Nice hotel, good location near to a lot of places to eat and buy. The only bad was the shower the hot water never came

Had a late arrival due to a flight delay,reception was excellent ,no pdoblem checking in, had to check out an hour later than hotel stated time,again hotel staff were,excellent.

The hotel and staff were great, but it was a little annoying that they were renovating the hotel and did not advise the guest at check-in. The other issue was that they are constructing a hotel directly across the street and are working around the clock so your hear everything.

The hotel is clean, conveniently located and reasonably priced. Hotel taxis over-priced.

While I stay door could not open so I have to wait an hour to repairs. Also bathtubs drain was not working. So they replaced new part when I was out other then it was good stay

It is next door to an amazing Greek restaurant and the whole area is safe and walkable. The room and hotel were very clean and comfortable. The staff was courteous and even spoke English to me, which was the first time that happened in a whole week in Guatemala. This hotel is a very good value.

No real restaurant stingy in things like bottled water Cable channels etc.

So the guy at the desk says "be in the lobby at 5:15 a.m for the airport shuttle." At 5:15 a.m. the next morning. The guy says: "it's already left, the next one is at 6:30" Bummer

1a Avenida 12-46 Zona 10 Guatemala City Guatemala

Room options

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Studio Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Premium Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Radisson Hotel And Suites Guatemala City

Everyone (20) Couples (8) Business (5) Family (5) Other (1)
4
Everyone

The staff was great! One thing I really liked about the hotel was they had bottled/can drinks and snacks for purchase from the desk clerk. There was also a microwave for use in the lobby. The only think I wish was better was information in the room about the hotel. For example: I didn’t know the hours or menu for the restaurant, or how to use the phone, if the gym was open or where it was located. I did ask about the gym and used it. It was a little stuffy but over all very good. My stay was good and I enjoyed it!

By on Aug 5, 2021

Review comment responded on Sep 22, 2021

Dear customer, Thank you for choosing Radisson Hotel and Suites Guatemala City for your stay. We are glad you enjoyed your time in our hotel and the details we had out for you. We apologize that you did not get any information abour the restaurant hours, the phone or the availability to use the gym. We have talked it over with the team and will make sure to provide this information at check-in, as it is really important. Thank you again for staying with us, it was a pleasure to have you here and hope you visit again soon. Sincerely,

5
Everyone

By on Feb 19, 2020

Review comment responded on Feb 28, 2020

Dear Anonymous, Thanks for staying with us. Best regards,

5
Family Family

This hotel is great. The staff is great and very friendly. Stayed on the sixteenth floor in a double bed suite. The room was very very clean and very modern. My only suggestion for the hotel would be to modernize their bathroom. The bathroom was fully function except did not match the modern style of the entire suite.

By , from NYC on Nov 5, 2019

Review comment responded on Nov 17, 2019

Dear HPC, Thanks for staying with us and for your comments. We are very happy that you enjoyed your stay with us. Also thanks for your recomendation. We have plans to make improvements in our rooms and the bathrooms and for sure part of it. Best regards,

4
Everyone

By on Aug 14, 2019

Review comment responded on Aug 28, 2019

Dear Anonymous, Thanks for staying with us. Best regards,

5
Everyone

By on Jun 22, 2019

Review comment responded on Jul 2, 2019

Thank you very much for your comments. We wait for you back soon. Joel Abaroa, General Manager. Radisson Guatemala.

5
Business Business

Super clean and profesional staff... Also parking is really accessible... Definitely will be there again

By on May 19, 2019

Review comment responded on Jun 11, 2019

Thank you very much for your comment and rating. We wait for you soon. Thank you, thank you, thank you! Joel Abaroa, General Manager.

3
Partner Couples

The hotel looks pretty good on the outside but it’s kind of outdated on the inside. Our room didn’t have a view at all, kinda small, bathroom looks old and apparently the staff forgot a cloth they were using to clean earlier. The area around the hotel is pretty nice, good places to eat and other hotels too.

By on Mar 4, 2019

Review comment responded on Mar 28, 2019

Thank you very much for the time you spent evaluating and commenting our service. We are in a process of continuous improvement and our goal is to make your stay unforgettable. Of course, I will inform my colleagues of their appreciation of our Hotel and I hope to personally greet you on your next visit to our hotel. Joel Abaroa, General Manager. Radisson Guatemala.

4
Partner Couples Family

The room was what was expected nice and comfy. The jacuzzi was cold which was kinda disappointing.

By on Feb 11, 2019

Review comment responded on Feb 14, 2019

Thank You for your comments and score. Joel Abaroa, General Manager. Radisson Guatemala.

5
Everyone

Very nice and clean facility. The staff was also very nice and courteous.

By , from Guatemala city on Nov 24, 2018

Review comment responded on Nov 26, 2018

Dear Danny, Thank you for taking the time to write a positive review from our wonderful staff and facilities!. We hope you come back soon!

3
Everyone

Let me waiting for my room 3 hours is not good make me lose my time

By on Nov 15, 2018

Review comment responded on Nov 21, 2018

Dear Roger , We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

Radisson Hotel And Suites Guatemala City

1a Avenida 12-46 Zona 10, Guatemala City, Guatemala 1010
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