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Hotel Casa Veranda

Property class: 3.5

Choose dates to view prices

Photo gallery for Hotel Casa Veranda

A restaurant with a covered outdoor seating area, red upholstered chairs, and a green wall in the background.
A hotel room with a dining area, a sofa, a coffee table, and a TV.
A balcony with a city view, a green railing, and a logo for Casa Veranda Hotel.
A multi-story hotel with a central atrium, balconies on each floor, and a well-lit entrance.
A bar area with a counter, seating, and a display of liquor bottles.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010
  • Place, Avenida La Reforma
    ‪1 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪10 min walk‬
  • Place, Oakland Mall
    ‪13 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪6 min drive‬

Room options

View all photos for Junior Suites, 2 Double Beds

A hotel room with two beds, a desk, a chair, a wardrobe, and a large mirror.

Junior Suites, 2 Double Beds

9.4 out of 10
Exceptional
(22 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite 1 King Bed

A hotel room with a large bed, a desk with a telephone, a television, and a balcony with a view of the city.

Master Suite 1 King Bed

9.2 out of 10
Wonderful
(30 reviews)
  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite, 2 Double Beds

A hotel room with two beds, a TV, wooden furniture, and a hallway leading to a bathroom.

Master Suite, 2 Double Beds

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Guatemala City

Located in Zona 10, Hotel Casa Veranda is adjacent to Avenida La Reforma and within a 10-minute walk of other popular attractions like Embassy of Mexico in Guatemala. This 86-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Avenida La Reforma - 1 min walk - 0.1 miles
  • Plaza Fontabella Shopping Center - 5 min walk - 0.3 miles
  • Embassy of Mexico in Guatemala - 10 min walk - 0.5 miles
  • Oakland Mall - 13 min walk - 0.7 miles
  • La Aurora Zoo - 14 min walk - 0.8 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 5 min drive

Restaurants

  • ‪Zielo - ‬2 min walk
  • ‪San Martín - ‬2 min walk
  • ‪TGI Fridays - ‬2 min walk
  • ‪P. F. Chang’s - ‬3 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Hotel Casa Veranda

Hotel Casa Veranda features a 24-hour gym, free WiFi in public areas, and spa services. You can take advantage of limited parking, along with an airport shuttle (available on request) for USD 16 per person one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a meeting room, free newspapers, and laundry facilities.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Kitchenettes, microwaves, and coffee makers are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, facials, and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 4:00 AM to midnight on request
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Pergola

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 55.00
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 35.6

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 55 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 54
  • Dogs only
  • 1 total (15 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids 7 years old and younger stay free when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 9 for children
  • Airport shuttle fee: USD 16 per person (one-way)
  • Airport shuttle fee per child: USD 16 (one-way)
  • Pet fee: USD 55 per pet (varies based on length of stay) plus USD 54 one-time cleaning fee
  • Early check-in fee: USD 55.00 (subject to availability)
  • Late check-out fee: USD 35.6 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers limited parking.
Property Registration Number 166-2007-D

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

Casa Veranda
Casa Veranda Guatemala
Hotel Casa Veranda Guatemala
Hotel Mercure Casa Veranda
Mercure Casa Veranda
Mercure Casa Veranda Guatemala
Mercure Casa Veranda Guatemala Hotel
Mercure Casa Veranda Hotel
Mercure Guatemala Casa Veranda
Mercure Hotel Guatemala
Mercure Casa Veranda Guatemala Guatemala City
Mercure Guatemala City
Hotel Casa Veranda Guatemala City
Casa Veranda Guatemala City
Hotel Casa Veranda Hotel
Hotel Casa Veranda Guatemala City
Hotel Casa Veranda Hotel Guatemala City

Frequently asked questions

Are free cancellation options available at Hotel Casa Veranda?

Hotel Casa Veranda offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Casa Veranda?

As of Oct 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Veranda on Nov 20, 2026 start from $115, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel Casa Veranda?

This hotel is situated in Zona 10, just steps from Avenida La Reforma and Avia Mall, and within a short walk of Plaza Fontabella Shopping Center. You'll also find La Aurora Zoo and Paseo Cayala within a short drive.

Will I be able to park at Hotel Casa Veranda?

Yes, there is wheelchair-accessible parking available.

Is a spa located at Hotel Casa Veranda?

Spa services at the hotel include hot stone massages, mani/pedis, and facials.

Does Hotel Casa Veranda have a casino?

No, Hotel Casa Veranda doesn't have a casino.

Is there an indoor pool at Hotel Casa Veranda?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Casa Veranda?

Couples staying at this hotel will appreciate amenities like a kitchenette and turndown service as well as a restaurant.

Does Hotel Casa Veranda have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Casa Veranda feature a restaurant that includes a breakfast menu?

Yes, Hotel Casa Veranda serves buffet breakfast for a surcharge each morning at La Pergola.

Does Hotel Casa Veranda allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Casa Veranda for a fee of USD 55 per pet, per night. The property also provides food and water bowls.

Does Hotel Casa Veranda have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Hotel Casa Veranda?

The closest major airport to Hotel Casa Veranda is La Aurora Intl. Airport (GUA), which is 2.4 mi away (5 minutes by car).

Can I book a room with a balcony at Hotel Casa Veranda?

Yes, some guestrooms at Hotel Casa Veranda offer a balcony and may feature city views.

Hotel Casa Veranda Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 652 out of 1003 reviews
Rating 8 - Good. 194 out of 1003 reviews
Rating 6 - Okay. 89 out of 1003 reviews
Rating 4 - Poor. 28 out of 1003 reviews
Rating 2 - Terrible. 40 out of 1003 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and clean, great value for the price paid. I would stay again :)
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious suites
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always very clean. Breakfast is great. Food selection is very good. The staff in both the hotel and restaurant are excellent. Thank you
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot good food good person front desk
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel at the best location!
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was a fantastic hotel and would absolutely suggest it to anyone.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Love this place
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommended a great place to stay
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean, friendly staff, excellent location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, large rooms, food at restaurant was tasty, staff are very friendly.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was wonderful
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room very clean, and the staff was nice!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel to stay in town
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It's an older property but very well maintained and a great staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Friendly staff! Great suite! Second time staying here. Truly enjoy this place.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here because although still needs improvement in somethings, staff it’s great and beds are very comfortable. It’s also clean and it’s in a great location. Plus it has a kitchenette. I will continue staying here.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and clean. Staff was super friendly. Very comfortable and enjoyed my stay. Would definitely stay here again.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ Hotel Casa Veranda exceeded our expectations. The hotel is in an excellent location, with plenty of restaurants, cafés, and shopping nearby, making it a perfect base for exploring Guatemala City. The room was spacious, clean, and very comfortable, with a cozy bed and everything we needed for a relaxing stay. The hotel was quiet, which made it easy to get a great night’s sleep after a day of sightseeing. The staff were outstanding—friendly, professional, and always willing to help with recommendations or any requests we had. Their exceptional customer service made us feel genuinely welcome throughout our stay. We also appreciated the overall cleanliness, safety, and value for the price. We wouldn’t hesitate to stay here again and highly recommend Hotel Casa Veranda to anyone visiting Guatemala City for business or leisure.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional and helpful. The Rooms have ample space. The reception staff were very helpful with Taxes and Tours, and the housekeeping staff always attentive to the clean limit of the room. The breakfast buffet consistently great. Eggs made to order and fabulous fruit. I especially enjoyed having the green juice and omelettes along with the traditional breads.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Such a great hotel and in the safest part of Guatemala City. It is walkable to great shops and restaurants. Staff were pleasant and the room extremely clean and spacious.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the airport! Will definitely stay here again!
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Room size, staff was great
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Jul 2025