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Recent guest reviews

Everything went well. The room was large enough to accommodate four people. The beds were comfortable. The front desk was very attentive to our needs. The check in went smooth. When we checked out. They accepted to hold our bags. Our flight was late in the evening. We basically had an extra day to explore Guatemala City. Thank you Hilton for a great stay.

Excellent staff, please give everyone a raise!

To have a pool & jacuzzi

Clean, nice area too. We ordered room service and it was great. Did breakfast the morning after as well and We were please for sure!

Room was a bit small, and there was a busted lamp and phone did not work. Things got resolved promptly, but still had to walk downstairs to have maintenance come up and take care of it.

I sincerely love this Hilton in Guatemala City. The staff is outstanding in their customer service. Every one of their employees goes above and beyond their job to help the guest. I specially want to mention Joshua at the reception desk. He helped us so much during our stay. The restaurant staff is also amazing. My mom is diabetic and they made her a delicious juice without sugar. Things like that have made us come to this Hilton every time we are in Guatemala. There are other hotels nearby but this one has the best guest service. I cannot find anything wrong with them. It is ultra clean, super close to the airport, and very nice restaurants. The best Hilton of all Latin America in my opinion.

Front desk staff was friendly and helpful. They made sure I felt welcomed.

CLEAN AND COMFORTABLE location. Modern and well put

Very convenient, pleasant and helpful staff. Clean, food was good. I will stay again!

people is very nice the service is excellent tha ambient is peaceful and the food delicius

Excellent location. Friendly staff. Great price. Rooms are smaller than expected, but they are extremely clean and modern, and you can barely hear any outside noise. Free wifi is very fast. Will definitely stay at this hotel again.

I felt like family here. Everyone smiling and greeted you every time they saw you.

Very nice gym. Very good staff. Good parking. Very bad shuttle service from airport.

13 Calle 7 65 Zona 9 Guatemala City

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located in Zona 9 within a short walk of Oakland Mall, Hilton Garden Inn Guatemala City is within a mile (2 km) of other popular sights such as Children's Museum. This 4-star hotel has 109 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception on select days. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


Rooms

LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free local calls.


Property features

Renovated in 2015, Hilton Garden Inn Guatemala City offers a gym, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.

Room options

Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Junior Suite, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Hilton Garden Inn Guatemala City

Everyone (13) Couples (3) Business (1) Family (10)
5
Family

Everything went well. The room was large enough to accommodate four people. The beds were comfortable. The front desk was very attentive to our needs. The check in went smooth. When we checked out. They accepted to hold our bags. Our flight was late in the evening. We basically had an extra day to explore Guatemala City. Thank you Hilton for a great stay.

By on Jun 29, 2022

Review comment responded on Jul 15, 2022

Dear Jose, Thank you for taking a moment to share your recent experience at our hotel. We are very happy to hear you found the hotel facilities and our staff service to your liking. We really appreciate your nice comments, we are sharing them with our staff, it motivates us to continue attending our guests with warm to make them fill like at home. We look forward to welcoming you back to our hotel in the future.

5
Everyone

Excellent staff, please give everyone a raise!

By on Jun 20, 2022

Review comment responded on Jun 22, 2022

Dear Michael: Thank you for your preference and your nice feedback, we love to know you enjoy our staff service. We appreciate you being our guest, and we would cannot wait to welcome you back the next time you are in the city. ¡Thanks again for the feedback! Have a NICE Day,

4
Family Friends

To have a pool & jacuzzi

By on May 16, 2022

Review comment responded on May 17, 2022

Dear Maria, Thank you for taking the time to share your experience about your recent stay at our hotel. We regret not being able to provide you with a swimming pool or a jacuzzi service. I hope that despite this your stay was pleasant and received a good service from our staff. Thank you again, and have a GREAT day!

5
Partner Couples

Clean, nice area too. We ordered room service and it was great. Did breakfast the morning after as well and We were please for sure!

By on Apr 24, 2022

Review comment responded on Apr 25, 2022

Dear Cristian, thank you for your rating and your nice feedback, we love to know you enjoyed your stay with us. ¡Come back soon!

3
Family Family with small children Partner Couples

Room was a bit small, and there was a busted lamp and phone did not work. Things got resolved promptly, but still had to walk downstairs to have maintenance come up and take care of it.

By on Jan 1, 2022

Review comment responded on Jan 17, 2022

Dear Valentin, Thank you for your preference and feedback. We really sorry the inconvenience with the lamp and phone, fortunely our team resolved promptly. Thank you for letting us know. Your comments always help us to improve our guest experience. We hope you will consider staying with us again in the future, we will do our best to offer you a better experience! Sincerely,

5
Family with small children

I sincerely love this Hilton in Guatemala City. The staff is outstanding in their customer service. Every one of their employees goes above and beyond their job to help the guest. I specially want to mention Joshua at the reception desk. He helped us so much during our stay. The restaurant staff is also amazing. My mom is diabetic and they made her a delicious juice without sugar. Things like that have made us come to this Hilton every time we are in Guatemala. There are other hotels nearby but this one has the best guest service. I cannot find anything wrong with them. It is ultra clean, super close to the airport, and very nice restaurants. The best Hilton of all Latin America in my opinion.

By on Dec 17, 2021

Review comment responded on Dec 22, 2021

Dear Marjorie: What a pleasure to read your outstanding review about your time at Hilton Garden Inn Guatemala. We are thrilled you had an excellent experience with us and enjoyed the facilities, the food and our staff service. We appreciate you being our guest, and we would cannot wait to welcome you back the next time you are in the city. Thanks again for the nice feedback! ¡Happy Holidays!

5
Everyone

By on Apr 21, 2021

Review comment responded on May 3, 2021

Estimado Huésped: Gracias por su calificación perfecta, fue un gusto poder servirle. Esperamos que vuelva pronto!

5
Everyone

By on Apr 8, 2021

Review comment responded on Apr 20, 2021

Estimado huésped, gracias por calificar nuestro hotel con 5 estrellas. Nos llena de satisfacción el saber que llenamos tus expectativas. Vuelve pronto!

4
Family

Front desk staff was friendly and helpful. They made sure I felt welcomed.

By on Mar 30, 2021

Review comment responded on Apr 5, 2021

Dear Guest: Thank you for rating our hotel, we love knowing that we meet your expectations. We appreciate your kind comments about our team members. ¡Come back soon!

5
Everyone

By on Dec 27, 2019

Review comment responded on Jan 13, 2020

Dear guest, We are very glad to know that you had a good time with us. We look forward to welcoming you back to our hotel in the future. Have a Great day!

Hilton Garden Inn Guatemala City

13 Calle 7 65 Zona 9, Guatemala City, 01009
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