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Hotel San Carlos

3.5 star property
VIP Access

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Photo gallery for Hotel San Carlos

Outdoor pool
Lobby
Front of property
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. La Reforma 7-89, Zona 10, Guatemala City, Guatemala, 10010
  • Place, Avenida La Reforma
    ‪1 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪2 min walk‬
  • Place, Oakland Mall
    ‪14 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Safe

Standard Room, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

Double Room | In-room safe, desk, laptop workspace, blackout drapes

Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Suite

8.0 out of 10
Very good
(1 review)
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Apartment, 1 King Bed with Sofa bed

  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exclusive Apartment, 2 Bedrooms

Exclusive Apartment, 2 Bedrooms | Private kitchen | Coffee/tea maker, electric kettle

Exclusive Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 484 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Comfort Room

In-room safe, desk, laptop workspace, blackout drapes

Comfort Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Guatemala City

Located in Zona 10, Hotel San Carlos is next to popular attractions like Avenida La Reforma and Embassy of Mexico in Guatemala. This 25-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Avenida La Reforma - 1 min walk - 0.0 miles
  • Embassy of Mexico in Guatemala - 2 min walk - 0.1 miles
  • Plaza Fontabella Shopping Center - 8 min walk - 0.5 miles
  • Oakland Mall - 14 min walk - 0.8 miles
  • La Aurora Zoo - 19 min walk - 1.0 mile

Getting around

  • La Aurora Intl. Airport (GUA) - 16 min drive

Restaurants

  • ‪Club Italiano - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Restaurante El Adobe - ‬4 min walk
  • ‪7 Caldos - ‬6 min walk
  • ‪Pollo Campero - ‬6 min walk

About this property

Hotel San Carlos

Guests staying at Hotel San Carlos enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 15 per room one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include coffee/tea in a common area, a meeting room, and a terrace.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.
Recreational amenities at the hotel include an outdoor pool and a health club.

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May 10 - May 11
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurante San Carlos

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 12 per person
  • Airport shuttle fee: USD 15 per room (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel San Carlos Guatemala City
San Carlos Guatemala City
Hotel San Carlos Hotel
Hotel San Carlos Guatemala City
Hotel San Carlos Hotel Guatemala City

Frequently asked questions

Is a free cancellation option available at Hotel San Carlos?

Hotel San Carlos offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel San Carlos?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Hotel San Carlos on May 15, 2026 start from $121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel San Carlos?

This hotel is situated in Zona 10, just steps from Avenida La Reforma, and within a 10-minute walk of The Village Shopping Center and Avia Mall. You'll also find Plaza Fontabella Shopping Center and Torre del Reformador less than a mile away.

Will I be able to park at Hotel San Carlos?

Yes, self parking is offered for free at the hotel.

Does Hotel San Carlos include a casino on the premises?

No, Hotel San Carlos doesn't have a casino.

Will I find an indoor pool at Hotel San Carlos?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel San Carlos good for couples?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature champagne service.

Does Hotel San Carlos have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel San Carlos have a restaurant that serves breakfast?

Yes, Hotel San Carlos serves buffet breakfast for a surcharge each morning at Restaurante San Carlos.

Does Hotel San Carlos allow pets to stay free of charge?

No, pets aren't allowed at Hotel San Carlos though service animals are welcome.

Does Hotel San Carlos have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel San Carlos?

The closest major airport to Hotel San Carlos is La Aurora Intl. Airport (GUA), which is 3.4 mi away (16 minutes by car).

Can I book a room with a balcony at Hotel San Carlos?

No, you won't find guestrooms with balconies at Hotel San Carlos.

Hotel San Carlos Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 327 out of 492 reviews
Rating 8 - Good. 106 out of 492 reviews
Rating 6 - Okay. 30 out of 492 reviews
Rating 4 - Poor. 17 out of 492 reviews
Rating 2 - Terrible. 12 out of 492 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent service, clean rooms,very kind staff members and delicious food
Stayed 15 nights in Jan 2026

8/10 Good

Cameron

Liked: Cleanliness, property conditions & facilities
Hotel San Carlos was quiet, quaint, and cozy. The design and architecture made me feel as though I were staying in a small historical museum, with elegant, thoughtfully curated décor throughout. My room was spotless—I could actually smell fresh detergent on the bedding, which was a nice touch. The food was very good, especially the chicken parmesan. The staff was friendly, attentive, and accommodating. Although the hotel is only a short distance from the airport in terms of miles, traffic can make the commute surprisingly long. My ride from the airport took about 40 minutes to travel just two miles around 5:00 p.m., so timing is something to keep in mind. However, once settled in, I had no trouble safely using Uber to get to various sites and excursions.
Stayed 3 nights in Jan 2026

10/10 Excellent

Bobby

Loved the nostalgia of the place
Stayed 1 night in Jan 2026

10/10 Excellent

Tamar

Liked: Cleanliness, property conditions & facilities
Big rooms, clean, nice and helpful staff. Felt very luxurious for a place by the airport!
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
So far everything good!
Stayed 1 night in Jan 2026

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location, pleasant staff, good value!
Stayed 1 night in Jan 2026

10/10 Excellent

Minehaha

Liked: Cleanliness, property conditions & facilities
Clean room, courteous staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

JOE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Esnun hotel en el que le siento cómoda, en casa, es acogedor, wñel baño impecable. Afregaria solo mas detallitos y amenities para hacerlo aun mas lindo.
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice comfortable rooms. Amenities
Stayed 2 nights in Nov 2025

10/10 Excellent

Timothy James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly helpful front desk staff. Great location and safe area.
Stayed 5 nights in Dec 2025

10/10 Excellent

Thendy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay there when I go to Guatemala
Stayed 1 night in Nov 2025

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. However, although it was advertised as Breakfast included, I was charged if I wanted breakfast. I was charged for a hot cup of tea in the morning. The tea was eventually comped. After the manager explanee that booking made on Expedia, do not include breakfasts or any beverages. They do however give a ticket for a free drink at the bar. I don't drink, so I had juice.
Stayed 1 night in Dec 2025

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, property conditions & facilities
Gracias por todo Jacqueline fue una persona maravillosa y las que limpiaron mi cuarto y en la cocina los miramos pronto !
Stayed 13 nights in Nov 2025

2/10 Terrible

Cynthia

Traveled with family
Room reserved was not honored. Reserved the comfort room overlooking pool and at check in was given different room
Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Wonderful staff
Stayed 1 night in Nov 2025

10/10 Excellent

Ramiro

Liked: Cleanliness
Stayed 5 nights in Nov 2025

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
They tried to give us a room way below standard. We had a picture of the room we paid for, but we were given a crapshoot! All they had to say was: Sorry, we're under construction. We had to demand a refund and leave, or they would get us a similar standard room. They did, sort of. They "pretend they have a bar...tender. when I asked to get ( the only vodka they had) the Absolut Vodka with Red Bull, they didn't know what that was. I asked if they had cranberry juice, she looked at me like I was stupid... We dont have that in Guatemala. Strange, because I just had it in a bar the night before. I asked if we she drinks alcohol. She said: Never! The same restaurant bartender took our order for food (two times). We asked not to have onions, add broccoli, and sauce on the side. None of it happened. To top it off, the food was grossly overpriced and had zero taste. I can assure you that no matter what you get from that kitchen, it's going to be nothing but can-food and microwave enhancements. It's below terrible. Oh, and if you ask for ice at the front desk the will lie to you and say they dont have it. Although I say the ice maker (NOT locked) in the back of restaurant. Since they dont provide a refrigerator, that's just cruel. The ambiance walking in, and their little yard is cute, but no one is making it comfortable... Not recommended in any way. I would pay $50 extra per night in Guatemala the remainder of out 10 days, not to have to go through this experience again.
Stayed 1 night in Nov 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 4 nights in Nov 2025

6/10 Okay

Romilio, Los Angeles

Stayed 2 nights in Nov 2025

10/10 Excellent

Dr T S

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
We have been staying at the San Carlos for at least a decade and are always pleased with our room, its cleanliness, the quality of the bed, and the overall service.
Stayed 5 nights in Nov 2025

10/10 Excellent

Juan Samuel

Stayed 6 nights in Nov 2025

10/10 Excellent

Raul

Business traveler
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay, the place is very nice and the staff is great. I was able to walk to many places to eat. I will definitely stay there again
Stayed 2 nights in Nov 2025

10/10 Excellent

JORGE TOMAS

Stayed 3 nights in Nov 2025

6/10 Okay

richard

Liked: Cleanliness, staff & service
Room was fine. It was a business trip but the WiFi signal was very very weak in the room and with frequent interruptions ,hard to stay present in a remote meeting. Not recommended if stay connected is a must!
Stayed 3 nights in Nov 2025

10/10 Excellent

ROSWITHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not eat breakfast there
Stayed 1 night in Nov 2025

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