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Hotel San Carlos

3.5 star property
Hotel with free parking, steps from Avenida La Reforma
VIP Access

Choose dates to view prices

Photo gallery for Hotel San Carlos

Outdoor pool
Exterior
Front of property
Deluxe Suite | 1 bedroom, in-room safe, desk, laptop workspace
Breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Air conditioning

Explore the area

View in a map
Av. La Reforma 7-89, Zona 10, Guatemala City, Guatemala, 10010
  • Place, Embassy of Mexico in Guatemala
    ‪3 min walk‬
  • Place, Oakland Mall
    ‪16 min walk‬
  • Place, La Aurora Zoo
    ‪18 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Safe

Standard Room, 1 Bedroom

8.8 out of 10
Excellent
(13 reviews)
  • 183 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

Double Room | 1 bedroom, in-room safe, desk, laptop workspace

Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 322 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite

8.0 out of 10
Very good
(1 review)
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, 1 King Bed with Sofa bed

  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exclusive Apartment, 2 Bedrooms

Exclusive Apartment, 2 Bedrooms | Private kitchen | Coffee/tea maker, electric kettle

Exclusive Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 484 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Comfort Room

1 bedroom, in-room safe, desk, laptop workspace

Comfort Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the neighborhood

Guatemala City

Located in Zona 10, Hotel San Carlos is adjacent to Avenida La Reforma and within a 5-minute walk of other popular sights like Embassy of Mexico in Guatemala. This 25-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Avenida La Reforma - 1 min walk - 0.0 miles
  • Embassy of Mexico in Guatemala - 3 min walk - 0.2 miles
  • Oakland Mall - 16 min walk - 0.9 miles
  • La Aurora Zoo - 18 min walk - 1.0 mile
  • Paseo Cayala - 5 min drive - 2.9 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 19 min drive

Restaurants

  • ‪Pollo Campero - ‬7 min walk
  • ‪Club Italiano - ‬5 min walk
  • ‪Patsy Reforma - ‬1 min walk
  • ‪Restaurante El Adobe - ‬4 min walk
  • ‪& Café - ‬5 min walk

About this property

Hotel San Carlos

Hotel with free parking, steps from Avenida La Reforma
Guests staying at Hotel San Carlos enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 15 per room one-way. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a meeting room, and a terrace.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.
Recreational amenities at the hotel include an outdoor pool and a health club.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurante San Carlos

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 12 per person
  • Airport shuttle fee: USD 15 per room (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel San Carlos Guatemala City
San Carlos Guatemala City
Hotel San Carlos Hotel
Hotel San Carlos Guatemala City
Hotel San Carlos Hotel Guatemala City

Frequently asked questions

Is a free cancellation option available at Hotel San Carlos?

Hotel San Carlos offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel San Carlos?

As of Oct 30, 2025, prices found for a 1-night stay for 2 adults at Hotel San Carlos on Nov 23, 2025 start from $89.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel San Carlos?

This hotel is situated in Zona 10, just steps from Avenida La Reforma, and within a 10-minute walk of Avia Mall and The Village Shopping Center. You'll also find La Aurora Zoo and Paseo Cayala within a short drive.

Will I be able to park at Hotel San Carlos?

Yes, self parking is offered for free at the hotel.

Does Hotel San Carlos include a casino on the premises?

No, Hotel San Carlos doesn't have a casino.

Will I find an indoor pool at Hotel San Carlos?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel San Carlos a good place to stay for couples?

There are many amenities for couples at this hotel, including an outdoor pool and a bar plus some guestrooms feature Champagne service.

Does Hotel San Carlos have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel San Carlos have a restaurant that serves breakfast?

Yes, Hotel San Carlos serves buffet breakfast for a surcharge each morning at Restaurante San Carlos.

Does Hotel San Carlos allow pets to stay free of charge?

No, pets aren't allowed at Hotel San Carlos though service animals are welcome.

Does Hotel San Carlos have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel San Carlos?

The closest major airport to Hotel San Carlos is La Aurora Intl. Airport (GUA), which is 3.8 mi away (19 minutes by car).

Can I book a room with a balcony at Hotel San Carlos?

No, at Hotel San Carlos, there aren't any guestrooms that list a balcony.

Reviews

Hotel San Carlos Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 278 out of 428 reviews
Rating 8 - Good. 99 out of 428 reviews
Rating 6 - Okay. 26 out of 428 reviews
Rating 4 - Poor. 15 out of 428 reviews
Rating 2 - Terrible. 10 out of 428 reviews

Reviews

10/10 Excellent

Arlene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
I loved the hotel but it needs a little remodeling. Keep the same colonial concept but modernize it. Everything else was amazing!
Stayed 1 night in Sep 2025

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service always very helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

Thendy, NEWTON

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every time I travel to Guatemala I stay there.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world class very nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Fridel

Traveled with family
Liked: Cleanliness
Beautiful place, clean, beautiful and very convenient location right in the middle of zone 10 in Guatemala City. Great restaurants nearby and easy to move from there to everywhere in the city.
Stayed 2 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
The staff were very helpful and went out of their way to help me with a lost phone. They are wonderful! The property is older, but well cared for and some interesting antiques on display in halls. Would definitely stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jun 2025

10/10 Excellent

Pilar

Traveled with partner
Liked: Cleanliness
Very convenient 12:00pm check out.
Stayed 1 night in May 2025

10/10 Excellent

V.V

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Karla

Liked: Cleanliness, room comfort

Visit Guatemala

Our room was next to the pool. Could hear everything. Plus at night could hear airplanes and traffic outside. Unable to sleep.
Stayed 1 night in Apr 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a lovely stay. Very romantic and great for couples.
Stayed 1 night in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were very friendly. Property and room was very clean. Felt safe with security. Would stay again!
Stayed 17 nights in Mar 2025

10/10 Excellent

Erol

Liked: Amenities
I loved it! Great place and location! 👍 Looking forward to coming back again.
Stayed 3 nights in Mar 2025

6/10 Okay

Claudio

Business traveler
Disliked: Cleanliness, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Jorge

Stayed 1 night in Mar 2025

8/10 Good

Sandra

Stayed 2 nights in Mar 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and dinner! Staff were great. Safe
Stayed 3 nights in Feb 2025

10/10 Excellent

Irma

Stayed 2 nights in Feb 2025

8/10 Good

Jocelyn

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Beautiful hotel!

Beautiful hotel. Very peaceful and quiet. Safe and secure. Staffs are kind and welcoming. The hotel itself, like the welcome desk, outdoors, and restaurant were immaculate. My only complain was: Food was too costly for the portions. The bed sheets in my room weren't the cleanest, had very noticeable stains, not the cleanest room that I got. The pool is small, looks more like a water fountain.
Stayed 3 nights in Feb 2025

10/10 Excellent

Heather, Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The staff was friendly and professional. They offered a few items for sale at the front desk. They had a small restaurant and bar, but did not offer a lot food, but good if you just want a snack. There are good restaurants within walking distance and many tourist attractions as well. We really liked our room, which had a large window overlooking the pool. The pool was small and too cold (for me) to swim in, but pretty and enjoyable listening to the small waterfall feature. Nice outdoor sitting area in the center of the hotel to enjoy a beverage or read and relax.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family

Pesima experiencia no me ayudó en nada el hotel

La aplicación no me respetó La fecha de reserva y me duplicó fecha de hospedaje con otra localidad en la que si estaría
Stayed 1 night in Feb 2025

10/10 Excellent

Juan, Buda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2024