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Extended Stay America Grand Rapids - Kentwood

2.5 out of 5.0

Recent guest reviews

Worst hotel ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

No wake up calls click didn't work staff left note for wake up call on computer and no one read it...fridge so loud

We were extremely satisfied with the accommodations. The only thing we didn't know about was there was no daily cleaning and replacement of the towels etc. However that didn't take away from the helpful staff etc. We would definitely come back should the occasion arise.

There were not sheets in my bed the first night. When I went to the desk to inquire, the lights were off and there was not an employee to be found. The next day, I explained I did not have sheets and the desk personnel handed me a sheet and told me to make the bed myself. My bathroom towels were also left on the floor in a pile and never replaced. I ended up having to use my new sheet as a towel as nothing else was dry. These problems were in addition to the the musty smell of my room. Must have been due to the horrible housekeeping.

Lots of people smoking in their rooms...can smell it as a non smoker. But staff was kind and I slept well.

i found this hotel at last and they have available rooms, everything clean.. Was the best weekend

it was good and it went well and the rooms were cleaned and good

Our one night stay was not worth the money spent. There are other hotels in the same area, I would recommend checking with them first. The lobby had a musky odor - the first sign. The room was clean, but it lacked kitchen utensils (wasn't notified that I had to request them), but also was missing drinking cups, coffee maker, and ice bucket - normal things found in a hotel room. The Grab-n-Go breakfast was not worth the effort to walk downstairs for - it was a tray of muffins. Do not recommend booking your stay here.

Hotel was ok. Fairly close drive to sworn town. It was cheap

Great rate and quality will stay again. It was my second time staying. Even better than the first

Other than a little noisy, it was a great stay for rate! Will use again.

Perfect for the price. Clean and decent size room. Had a good sized fridge and decent kitchen area. Wifi was easy to work. Definitely recommend

Had the unusual circumstance to have to arrive in the middle of the night to get a couple of hours of sleep. It took 30 minutes to get somebody to give me a key to get into my room. That 30 minutes of sleep was sorely missed! This hotel looked dated, bare-bones, but clean. Pretty good location.

it was very good,but the bed was way hard,,hurt our hips.

Check in was quick and the desk clerk was friendly. The room was clean and quiet during my stay. For the price it was a fine experience. The location is close to shopping and dining options. I would stay here again.

It was my first experience staying in a hotel on my own and it was great! The staff were friendly and everything was great. I would recommend this to anyone.

Wasn't the best...wasn't the worst experience I have had in overnight travels...simply ordinary.

I arrived in Kentwood, MI and was greeted by the friendly staff. The room was very clean but very warm. The air conditioning unit did not work correctly and would come on when it decided to for a few minutes. I did actually get cold at one point in the 4 nights/5 days that I stayed. The staff responded to every request providing complimentary pillows and towels at the time I requested them with no muss and fuss and always were willing to provide their suggestions for good places to eat in the local area.The vending machines are priced outrageously high though. I have never paid $2.00 for a 20 ounce soda or water. Nor $1.50 - 1.75 for a regular sized candy bar outside of a movie theatre. The rooms were comfortable. If my air conditioning was actually able to be repaired, and they did send a maintenance man up on the 3rd day of my stay since I requested it be serviced after they had gone home on my second night of staying there.The bed was not comfortable and if I had actually asked for room service, I am assuming that I could have gotten it sometime in the middle of my stay. The water pressure in the shower was good but I definitely recommend you bring your own hygiene products (i.e. shampoo, soap, etc.) because what they are able to provide just didn't really give you the feeling of being refreshed.When I go back to Grand Rapids/Kentwood, Michigan for an extended stay, I do not believe this would be my first choice. If you are seeking bare necessities and are on a modest budget, just remember you get what you pay for.The walls/floors are very thin as well. You hear and feel the doors of others around you closing even on the floor above and below. But again, the staff was very friendly, courteous, and attempted to resolve every issue I had. But when it came down to it, I opted to leave a day early from my reservation. [...] the overal comfort level was not what I had hoped and/or anticipated or believe was reasonably expected by a place providing extended stays to what I had hoped were for corporate type. I believe some people actually live there for various reasons.They do provide coffee for one night. After that refills are in the vending machine for about $2.00 a 2 cup pot.Thank you to the staff but I will not be returning.

Hotel was clean staff was very nice, completely satisfied!

Attended a friends 50th birthday party. A hair dryer and shampoo. Great place for the price

3747 29th St Se Grand Rapids MI

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within a mile (2 km) of Woodland Mall, Extended Stay America Grand Rapids - Kentwood is within 2 miles (3 km) of Patterson Ice Center. This hotel has 104 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's near the airport and also near Calvin College Ecosystem Preserve and Calvin College.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Guests of Extended Stay America Grand Rapids - Kentwood enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Extended Stay America Grand Rapids - Kentwood

Everyone (5) Couples (5) Business (10) Family (3) Friends (1) Other (8)
1

worst hotel ever

Everyone

Worst hotel ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

By , from tx on Oct 30, 2017

Review comment responded on Nov 1, 2017

I apologize for the disappointing stay you had with us. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

3
Everyone

No wake up calls click didn't work staff left note for wake up call on computer and no one read it...fridge so loud

By , from minneapolis on Oct 16, 2017

Review comment responded on Oct 18, 2017

Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management

5

nice and comfortable

Everyone

We were extremely satisfied with the accommodations. The only thing we didn't know about was there was no daily cleaning and replacement of the towels etc. However that didn't take away from the helpful staff etc. We would definitely come back should the occasion arise.

By , from Jerusalem israel on Aug 24, 2017

Review comment responded on Aug 26, 2017

Beth, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We look forward to seeing you again in the future! Sincerely, General Manager

1

lacks the basics-linens!

Everyone

There were not sheets in my bed the first night. When I went to the desk to inquire, the lights were off and there was not an employee to be found. The next day, I explained I did not have sheets and the desk personnel handed me a sheet and told me to make the bed myself. My bathroom towels were also left on the floor in a pile and never replaced. I ended up having to use my new sheet as a towel as nothing else was dry. These problems were in addition to the the musty smell of my room. Must have been due to the horrible housekeeping.

By , from California on Oct 11, 2016

3

ok for a short stay.

Everyone

Lots of people smoking in their rooms...can smell it as a non smoker. But staff was kind and I slept well.

By , from Colorado on Sep 26, 2016

5

awesome business time

Couples

i found this hotel at last and they have available rooms, everything clean.. Was the best weekend

By on Jul 9, 2015

5

just because

GetawayWithFriends

it was good and it went well and the rooms were cleaned and good

By on Apr 29, 2015

2

not highly recommended

Families

Our one night stay was not worth the money spent. There are other hotels in the same area, I would recommend checking with them first. The lobby had a musky odor - the first sign. The room was clean, but it lacked kitchen utensils (wasn't notified that I had to request them), but also was missing drinking cups, coffee maker, and ice bucket - normal things found in a hotel room. The Grab-n-Go breakfast was not worth the effort to walk downstairs for - it was a tray of muffins. Do not recommend booking your stay here.

By on Aug 5, 2014

3

decent at best. it was cheap

Families

Hotel was ok. Fairly close drive to sworn town. It was cheap

By on Jul 18, 2014

4

work

BusinessTravelers

Great rate and quality will stay again. It was my second time staying. Even better than the first

By on Mar 17, 2014