Suited our travel needs just fine. Felt safe and clean during the pandemic.
This was once the premier hotel to stay at in Flagstaff. Wow have things changed. From staff that seem annoyed to help you, room was falling apart, and being up charged for a buffet that did not exist, this hotel has drastically changed for the worst.
The hotel is very well maintained, very clean, and the personnel was very attentive. The food selection was good, with choices for breakfast.
Fun atmosphere love the snack n drink happy hour and the omelet station at breakfast is just delicious!
The carpet throughout our entire suite was wet. We had to wear shoes the entire time we were there or our socks got soaking wet. The staff said the carpets had been cleaned and must not be dry yet. I asked if we could switch rooms and they said all the rooms were wet and suggested I lay towels down to walk. Unacceptable for any hotel, let alone for the price I paid to stay here.
We liked the social time with free drinks. We didn't like listening to our neighbor snore all night (thin walls).
Nice Hotel, They serve a great breakfast! Friendly Staff.
Hotel is old, needs to be remodeled. I stayed in the second floor and the hallway floor to the bedroom kept vibrating and making a loud noise.. After an 8 hr drive I just wanted to sleep but the vibrating noise was just awful. I advised the front desk and they did adjust my room rate after multiple explanations although I had the front desk staff go up to my room. The noise did not go away, it’s there AC system that is old and just vibrates like crazy.
Great place to stay with family and children. The hotel was perfectly located for our stay and siteseing.
Our stay was very impressive. Friendly staff and the breakfast was wonderful. We did have a problem with the heater in our room even after the maintenance person checked it out the night of. I gave additional information to the front desk at check out so future guests would not have the same issue. Thank you!
Good experience. Staffs are very professional. There’s an extra blanket too
Sheets were stained, air/heat was not working. Breakfast Buffett was good.
We had to switch rooms at the last minute because our door wouldn’t lock but the staff quickly brought our new key to the old room for us so we could didn’t have to go to the front desk. Very pleasant and called to make sure all was well after we were settled.
The staff were attentive and respectful. The property was conveniently located.
Very nice staff and costumer service, we came in and even though it was busy we were served quickly and kindly.
Compared to other Embassay Suites, it was poor. Rooms were tight, the key cards needed to be swiped 4 to 5 times before they’d finally unlock a door, and breakfast was a complete gong show where it would take 20-25 minutes for an omelette, but they’d be unreplenished on other items. Staff was friendly, but it wasn’t up to snuff compared to other places that share the chains name.
Riordon Mansion is a short stroll from Embassy Suites Flagstaff, and other popular attractions like Heritage Square are within a mile (2 km). This 119-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center.
Start your day off right with a free cooked-to-order breakfast, served each morning from 6:30 AM to 10:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
The 119 air-conditioned accommodations afford space to spread out with a separate bedroom and living rooms. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sofa beds, microwaves, and refrigerators are other standard amenities.
At Embassy Suites Flagstaff, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Self parking is available for USD 8 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Suited our travel needs just fine. Felt safe and clean during the pandemic.
This was once the premier hotel to stay at in Flagstaff. Wow have things changed. From staff that seem annoyed to help you, room was falling apart, and being up charged for a buffet that did not exist, this hotel has drastically changed for the worst.
Thank you for your feedback. I apologize if the staff appeared annoyed as that is not the Hilton way. As far as for breakfast our rates reflect not having the breakfast buffet. We hope soon to be offering it again. Thank you
The hotel is very well maintained, very clean, and the personnel was very attentive. The food selection was good, with choices for breakfast.
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff is committed to providing exceptional service and a clean, well-maintained facility for our guests. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Have a great 2020 Sincere Thanks The Embassy Suites Flagstaff
Fun atmosphere love the snack n drink happy hour and the omelet station at breakfast is just delicious!
Thank you for the feedback Katie! We are glad you enjoyed your stay with us in Cool Pine Country, and we look forward to your next visit!
Thanks for the feedback!
The carpet throughout our entire suite was wet. We had to wear shoes the entire time we were there or our socks got soaking wet. The staff said the carpets had been cleaned and must not be dry yet. I asked if we could switch rooms and they said all the rooms were wet and suggested I lay towels down to walk. Unacceptable for any hotel, let alone for the price I paid to stay here.
thank you for the feedback. Please accept our apologies for the wet carpet. We hope you enjoyed your visit to Cool Pine Country!
We liked the social time with free drinks. We didn't like listening to our neighbor snore all night (thin walls).
Thank you for the feedback Carol! So sorry about the disruption to your sleep! We look forward to your next visit to Cool Pine Country!
Thank you for the feedback! Please visit us again in Cool Pine Country!
Nice Hotel, They serve a great breakfast! Friendly Staff.
Thank you for the feed back Jon! We look forward to your next visit!
Thank you for the feedback!
Thank you for your feedback