It was nice. Unfortunately not enough staff for the usual breakfast but it was not bad. The staff was super helpful. The pool was clean and nice.
It was very close to everything.
Clean room great service and good coffee !
Suited our travel needs just fine. Felt safe and clean during the pandemic.
This was once the premier hotel to stay at in Flagstaff. Wow have things changed. From staff that seem annoyed to help you, room was falling apart, and being up charged for a buffet that did not exist, this hotel has drastically changed for the worst.
The hotel is very well maintained, very clean, and the personnel was very attentive. The food selection was good, with choices for breakfast.
Fun atmosphere love the snack n drink happy hour and the omelet station at breakfast is just delicious!
The carpet throughout our entire suite was wet. We had to wear shoes the entire time we were there or our socks got soaking wet. The staff said the carpets had been cleaned and must not be dry yet. I asked if we could switch rooms and they said all the rooms were wet and suggested I lay towels down to walk. Unacceptable for any hotel, let alone for the price I paid to stay here.
We liked the social time with free drinks. We didn't like listening to our neighbor snore all night (thin walls).
Nice Hotel, They serve a great breakfast! Friendly Staff.
Hotel is old, needs to be remodeled. I stayed in the second floor and the hallway floor to the bedroom kept vibrating and making a loud noise.. After an 8 hr drive I just wanted to sleep but the vibrating noise was just awful. I advised the front desk and they did adjust my room rate after multiple explanations although I had the front desk staff go up to my room. The noise did not go away, it’s there AC system that is old and just vibrates like crazy.
Great place to stay with family and children. The hotel was perfectly located for our stay and siteseing.
Our stay was very impressive. Friendly staff and the breakfast was wonderful. We did have a problem with the heater in our room even after the maintenance person checked it out the night of. I gave additional information to the front desk at check out so future guests would not have the same issue. Thank you!
Good experience. Staffs are very professional. There’s an extra blanket too
Riordon Mansion is a short stroll from Embassy Suites by Hilton Flagstaff, and other popular attractions like Heritage Square are within a mile (2 km). This 119-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
The 119 air-conditioned accommodations afford space to spread out with a separate bedroom and living rooms. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sofa beds, microwaves, and refrigerators are other standard amenities.
At Embassy Suites by Hilton Flagstaff, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Self parking is available for USD 8 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
It was nice. Unfortunately not enough staff for the usual breakfast but it was not bad. The staff was super helpful. The pool was clean and nice.
It was very close to everything.
Clean room great service and good coffee !
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff are committed to providing exceptional service and a clean, well-maintained facility for our guests. Thank you for all of your understanding during these trying times. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Have a great 2021 Sincere Thanks The Embassy Suites Flagstaff
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff are committed to providing exceptional service and a clean, well-maintained facility for our guests. Thank you for all of your understanding during these trying times. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Have a great 2021 Sincere Thanks The Embassy Suites Flagstaff
I am really sorry for the inconveniences that you faced during your stay with us. This is not what I want to hear from our valued family members, and I thank you for reaching out to me with this issue. I hope that you will give us the opportunity to make it right in the future. I will use this opportunity to reinforce the policy and procedures to the team. Wishing you and your family the best in 2021. At your service.
Suited our travel needs just fine. Felt safe and clean during the pandemic.
Thank you for your feedback
This was once the premier hotel to stay at in Flagstaff. Wow have things changed. From staff that seem annoyed to help you, room was falling apart, and being up charged for a buffet that did not exist, this hotel has drastically changed for the worst.
Thank you for your feedback. I apologize if the staff appeared annoyed as that is not the Hilton way. As far as for breakfast our rates reflect not having the breakfast buffet. We hope soon to be offering it again. Thank you
The hotel is very well maintained, very clean, and the personnel was very attentive. The food selection was good, with choices for breakfast.
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff is committed to providing exceptional service and a clean, well-maintained facility for our guests. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Have a great 2020 Sincere Thanks The Embassy Suites Flagstaff
Fun atmosphere love the snack n drink happy hour and the omelet station at breakfast is just delicious!
Thank you for the feedback Katie! We are glad you enjoyed your stay with us in Cool Pine Country, and we look forward to your next visit!
Thanks for the feedback!
Thank you for taking the time and sharing your stay experience. Feedback from your visit to our hotel is very important to us, and we appreciate you. We work hard as a team to deliver a great stay experience. All of us at the Embassy Suites Flagstaff are committed to providing exceptional service and a clean, well-maintained facility for our guests. Thank you for all of your understanding during these trying times. It is gratifying to read a review like yours that rewards our commitment that we are on the right path to excellence. I look forward to sharing your review with my teammates. Have a great 2021 Sincere Thanks The Embassy Suites Flagstaff