Crossland Denver-Cherry Creek2.0 out of 5.0
Recent guest reviews
The worst, the nastiest , the ugliest and the most terrible hotel we have been in😭..no customer service. NEVER STAY THERE. Bad furniture, nasty restroom n a broken AC that makes noise with collapsed pieces .
Before traveling all the way from Florida, I booked the hotel reservations online and they gave us an option of how old I was (18) and I was allowed to purchase the hotel room. Along arrival I go to check in and they tell me they are not allowed to rent to anyone under 21.. keep in mind I traveled all the way from Florida and was relying on this hotel. The manager was a tool bag who had no desire to help me out in my situation. He basically told me to get lost and it was my own problem. I had to have someone 21 years old with me( I found someone) so luckily I got the room or else I would of been stuck. Upon entering the room, there were no towels, no toilet paper, the toilet and shower had obviously not been cleaned in awhile and the pillows felt like paper. There was no room service and our beds had not been changed. This was the worst experience I've ever had. 10 out of 10 do not recommend.
Nice place with kitchen, reasonable when you book online, close to grocery stores, most of staff is friendly, clean, maintenance is attentive, recently remodeled, close to liquor stores, and restaurants
Showed up after traveling all day and it took an hour to check in. We were handed our room key and when we opened the door to the room someone else was already in their as well as all their stuff! Went back to the reception desk where they were still handing out room keys told them the situation and were told they were overbooked by 30 rooms! This, even though we had made reservations a full week before!We left hoping we would be 100 percent refunded. Tried for 2 hours to try to get another room and the whole city seemed to be booked with no rooms available anywhere. We literally sat in a parking lot for 2 hours. Finally started driving and just checking for room availability anywhere & after many stops finally found a room in a crappy neighborhood. My daughter had to be at a hospital at 5:30 am for check in for surgery. We were exhausted and tried to settle in to sleep. By now it's 11:30. Then we had people knocking on our windows and door 3 different times until finally we fled the room at 3 am. Never felt so unsafe in all my life and all because of the crap from the hotel we were supposed to stay at. 2 women and a teenage girl traveling alone. Scary stuff.
Me and my mum were supposed to stay here for the remainder of our stay in the states before travelling back to England. When we entered our room we always check around. On our bed sheets there were bright blue stains. We requested these to be changed as you can imagine no guest wants to sleep on stained sheets. Over an hour later they hadn't been changed. I took the sheet off myself and under the sheet was a bright blue stain on the matress protector implying that the sheets hadn't been changed or washed before we arrived. When I went to make a complaint they offered me new sheets and I had to change the bedding myself. This isnt acceptable at all and have never been in a motel or hotel that would make the guest change their own sheets. We weren't the only guests having problems. Some guests didn't have loo roll in their rooms and had to ask for it. I have tried making an official complaint online but will not let me complete the form due to not having an American phone number.
This is the most unsafe I have ever felt at a hotel and I have stayed at ones way cheaper than this. We were there 3 hours and didn’t feel safe to walk out of the place with our stuff still in the room let alone go out and enjoy the city. They are affiliated with Extended Stay so there are people who pretty much camp out there and do shady stuff all the time. There was a couple that walked by our room several times with hoodies on covering their faces and wouldn’t make eye contact. They kept coming outside of their room and looking at us clearly scoping it out to rob us. When we notified hotel staff they did nothing. All of the doors looked like they have been tampered with and our keycard kept deactivating for our room door but would work for the other external doors. When we first got there we went to our room and there was a woman in it and said that four other people had tried to get into that same room. The hotel staff did not show that she was in the room that she had paid for. There was practically nothing of use in the room including cups or an ice bucket. A staff member was very weird and kept going into people’s rooms, the same people that were being shady. When we got too stressed to even be there we went and asked for a full refund and they were $53 short of the total I paid for the room. The last straw of this shady place was once I received the refund I left the office with my key still in hand and it worked on every door still including my room. Needless to say I will be contacting the BBB.
Stayed in town to visit relatives and wanted to save money. Good price for the room but we didn't receive any housekeeping services during our 2 night stay. Not sure if it was an oversight or just standard for an extended stay hotel. Also we booked the room online because it was listed as pet friendly, however we were informed after staying there two days (and also noting other dogs and plenty of excrement on the grounds) that our dog was not allowed, so we left. Also it's on a busy intersection so traffic was kind of loud.
We checked in room was filthy. Show was extremely dirty. Beds had no pillows and it took them three hours to bring some. When i approached the management i was told they are striving to be a two star rating. The only way i would ever stay thier again is if i started selling drugs or prostitution ring.
Check in took about a minute. They were expecting me. My room was clean, smelled good, was clearly updated with the latest design details. In a good location for food and shopping. Overall, a great experience.
Very dated , small 1 bed, room , seems like a lot of people live there , and was not up to my standards if u have ever stayed in a extended stay it ten times worse I could not stay I imidiately asked for a refund ! The workers very rude and incompitant was there 20 mins and had to go to front desk 5 times don't waiste your money or time unless u just have too I don't recommend
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
Crossland Denver-Cherry Creek places you within 3 miles (5 km) of popular attractions like Denver Botanic Gardens and Denver Museum of Nature and Science. The 129 rooms at this hotel include kitchenettes, refrigerators, and microwaves. University of Denver and Denver Zoo are also nearby.
The 129 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Free local calls and desks are other standard amenities. Weekly housekeeping is available.
Guests of Crossland Denver-Cherry Creek enjoy free WiFi in public areas, express check-in, and laundry facilities. You can put free parking to good use if you drive. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 25 reviews