Property is old and dirty. Hot tub broken, parking garage door broken. Rooms are refurbished but inside of lobby looks like a cell block. Can’t believe this meets Holidat Inn standards.
balconies!! love the customer service, the stay was awesome!!
The shower was clogged the whole time, it was supposed to be a non smoking room but it was clearly a smoking room and lastly there was a moth infestation.
The staff was great and very accommodating. My first room reeked of cigarette smoked and there was a person in a nearby room who lit up while I was in the room. I asked to change rooms, which the staff did so quickly and graciously. However, the second room also had a very strong smell of stale cigarettes. I have a very low tolerance for bad odors and ended up leaving a day early.
Great place to stay! Will definitely stay there again!!
I loved the update style of the hotel. I didn’t like the staff at the restaurant.
Very friendly staff, nice bar and a great location.
The hotel was n close proximity to shopping centers, restaurants, and other conveniences. The hotel interior has a bad odor that smells like “sweet sewage”
The modern retro look appealed to my family. We loved the indoor outdoor pool with hot tub combo. Also kids eat breakfast was a huge plus.
The Property was great there is construction next to it so limited parking also during my stay there was broken glass in the road and after expressing my concern for my car tires it was not cleaned up until 2 days later. However, the staff was friendly and kind and check to make sure my stay was well.
the inside has the atmosphere of a mid 70's cell block, a little color and some interior design would really help.
Loved the look of this hotel. The girl that checked us in worked hard to get us a room that overlooked the mountains. We then learned that we were chosen as "guests of the day"! We received free coupons for full breakfast, drinks at the bar and free appetizers during our entire stay!!
They let me extend my stay from check out time of 11 until 3 o’clock at no cost
Great view from the balcony, only 15 minutes from Downtown, and the staff was super helpful. Great bang for your buck!
Didn't clean room after I went down in morning to tell receptionist I'd be gone from 7a till 12p. She actually typed in my request. I saw cleaning lady & told her I was leaving the room can be cleaned. Upon my return to the room nothing had been done. Told front desk I needed towels. Got the towels brought but they never cleaned room.
Located in Northeast Park Hill, Holiday Inn Denver East, an IHG Hotel is within a 15-minute drive of popular attractions such as Denver Zoo and Coors Field. This 3.5-star hotel welcomes guests with 299 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 10:00 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Holiday Inn Denver East, an IHG Hotel's 299 rooms are air-conditioned and provide balconies, microwaves, and refrigerators. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also standard.
Guests staying at Holiday Inn Denver East, an IHG Hotel enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Property is old and dirty. Hot tub broken, parking garage door broken. Rooms are refurbished but inside of lobby looks like a cell block. Can’t believe this meets Holidat Inn standards.
balconies!! love the customer service, the stay was awesome!!
It was a pleasure to serve as your home-away-from-home, and we thank you for your high marks. We would be delighted to welcome you back to Holiday Inn Denver East - Stapleton just as soon as you can!
The shower was clogged the whole time, it was supposed to be a non smoking room but it was clearly a smoking room and lastly there was a moth infestation.
We are truly disappointed that your stay fell short in these ways. Our team would have loved the opportunity to address your concerns while you were here when it would have mattered most. Guest satisfaction is what we work towards. We hope we will have the opportunity to regain your confidence and welcome you back in the future.
The staff was great and very accommodating. My first room reeked of cigarette smoked and there was a person in a nearby room who lit up while I was in the room. I asked to change rooms, which the staff did so quickly and graciously. However, the second room also had a very strong smell of stale cigarettes. I have a very low tolerance for bad odors and ended up leaving a day early.
We value your feedback. While it's great that our staff was so accommodating, we regret that you were not fully satisfied with your guest room. We wish we could have provided you with more comfort during your stay. It is hope that you'll give us another chance in the future to provide you with an improved experience.
Great place to stay! Will definitely stay there again!!
Thank you very much for your positive feedback. We hope it won’t be long before we are welcoming you back to make more memories with us!
I loved the update style of the hotel. I didn’t like the staff at the restaurant.
Thank you for sharing such kind compliments for our property! We regret that our restaurant staff missed the mark on service on this occasion and we appreciate you letting us know. We hope you visit again!
Very friendly staff, nice bar and a great location.
I am thrilled to hear you found all of our amenities to be top-notch. Our team hopes to offer another warm welcome here at the Holiday Inn Denver East-Stapleton next time you are in town!
The hotel was n close proximity to shopping centers, restaurants, and other conveniences. The hotel interior has a bad odor that smells like “sweet sewage”
We appreciate your positive feedback! Please know we've heard your concerns regarding the extraneous odor you've mentioned and we are currently hard at work to eliminate it as soon as possible. That aside, we're happy to hear that our prime location, near to many local attractions and eateries could still make your stay a convenient one! We hope to see you again soon, for a truly relaxing experience.
The modern retro look appealed to my family. We loved the indoor outdoor pool with hot tub combo. Also kids eat breakfast was a huge plus.
Whether it's our chic interior design or our phenomenal guest facilities and fantastic family-friendly policies, everything here is here for you! We hope to see you again soon here at the Holiday Inn Denver East - Stapleton, for an even better experience!
The Property was great there is construction next to it so limited parking also during my stay there was broken glass in the road and after expressing my concern for my car tires it was not cleaned up until 2 days later. However, the staff was friendly and kind and check to make sure my stay was well.
We truly appreciate your positive feedback! Please know that we've heard your concerns and will be working hard internally to not only address guest concerns as effectively as possible, but also as expediently so as not to worry anyone. That said, we're relieved to hear our kind staff could still make your stay a comfortable one. We hope you'll consider returning, to see just how much we've improved.
We are surprised to read your review as it does not reflect a typical stay at our hotel. We do indeed have high standards and we apologize that we fell short this time around. I will review this information internally to ensure attention is given to these areas. We are confident we can improve your perception the next time you are in town if given the chance!