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Recent guest reviews

First my credit card was overcharged by 1000.00 dollars. Second our first room had black mold in the ceiling of the tiny bathroom. They did move us to another room. It was hard to get room service to come and clean the room. The carpet was filthy disgusting. It was unfortunate that ALL hotels were booked because we would’ve left. Never stay at this hotel.

Late hours on the indoor pool and cleanliness of rooms. Staff very effiecient

Sat on our 1st floor balcony we were right next to the indoor pool that didnt close until 2 am. It needs to close sametime the outdoor pool 11 pm. Witnessed people coming from across the road from other hotels to the indoor pool because it stayed open entirely to late. Noisey because of the pool staying open way to late. We had small children with us and the indoir pool not closing was very noisey.

I liked that it had an indoor and outdoor pool. The room was spacious. I didn't like that we were locked out of our room, the battery in our door died. But they gave me an actual key. And breakfast was not good.

The property was not unique at all.... unless, old, rundown, outdated & nasty is what you’re looking for!! The pool and hot tub was dirty, cloudy and undesirable to swim in. The breakfast was disgusting and flavorless. I wouldn’t recommend staying here.

Property is in bad conditions. Side of the room ok but was dirty. Both of the pools were dirty. Building was dirty. And if you needed towels you would have to go to the front desk and get them yourself.

Nice facility. Didn’t see cleaning person. Only stayed 2 nights

We had two rooms for four days. One room had a half roll of TP and no tissues. After several calls, I had to go to the front desk to get the items. Our rooms were cleaned once after Mgmt made the cleaning lady come in. She did not leave cups, coffee and clean towels. I had to go to the front desk to pick up coffee and clean towels. On the 2nd afternoon, the sink stopped up. We called, no response. I had to empty the sink with a cup until the next afternoon when we had a person from the front desk come up to see the problem.

Needs update to the hotel. The lazy river was not clean in the pool area. Mold on a/c unit and bed covers. There was no roll away beds.

Loved the pool area and the shower!! Wonderful people that work there!

Very nice, clean,enjoyable my husband says it needs a bar on premises thought that’s a mans view I enjoyed my stay

I liked that it had an indoor and outdoor pool! Our room still had empty pop bottles and used plastic silverware behind the night stand when we checked in.

when we arrived we where sent to a room that had not been cleaned, then sent to another room that smelled musky, the beds were made but food from the last guest was still in the floor, their phones didn't work we had to go down stairs to talk to staff, in door pool looked a little nasty. The staff was friendly tho.Good spread for breakfast as well.

Clean and comfortable. However the exit doors around the building were open 24/7 and never locked as stated on the plaque/sticker next to each door. Left us a little nervous that ANYONE could come in those doors in the middle of the night and never be detected. PLEASE repair those locks soon.

Sharon Drive Pigeon Forge TN

Hotel highlights

  • Walking distance to The Comedy Barn Theater and Island at Pigeon Forge
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

The Comedy Barn Theater is within a 5-minute walk of Park Tower Inn while other popular sites like Island at Pigeon Forge are within a 15-minute stroll. This hotel has 156 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 7 AM to 10 AM.


Rooms

All 156 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ironing boards are also available.


Property features

Park Tower Inn features an indoor pool, a lazy river, and a fitness center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Additional amenities include free WiFi in public areas, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard, 2 Queen Beds

Queen 2 | Sleeps 6

Room, 2 Queen Beds, Kitchenette (Balcony)

Queen 2 | Sleeps 4

Family Suite, 2 Bedrooms

King 1 | Sleeps 6

Room, 1 King Bed, Fireplace (Jacuzzi)

King 1 | Sleeps 2

Guest reviews for Park Tower Inn

Everyone (52) Couples (4) Family (12)
4
Everyone

By on Sep 26, 2019

Review comment responded on Sep 27, 2019

Thank you for being our guest at Park Tower Inn. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as an encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, General Manager

1
Everyone

By on Sep 9, 2019

Review comment responded on Sep 11, 2019

We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, General Manager

2
Everyone

First my credit card was overcharged by 1000.00 dollars. Second our first room had black mold in the ceiling of the tiny bathroom. They did move us to another room. It was hard to get room service to come and clean the room. The carpet was filthy disgusting. It was unfortunate that ALL hotels were booked because we would’ve left. Never stay at this hotel.

By on Sep 3, 2019

Review comment responded on Sep 4, 2019

Thank you for being our guest. We sincerely apologize for the housekeeping issues you encountered in both the rooms and regret the inconvenience it caused. We will share your feedback with the appropriate individuals to ensure we are more consistent in our service levels. Also, please reach out to us so we can review the charges and rectify any billing error. We appreciate your business, and Please give us another opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager

5
Families

Late hours on the indoor pool and cleanliness of rooms. Staff very effiecient

By on Sep 3, 2019

Review comment responded on Sep 4, 2019

Thank you for the generous review of the Park Tower Inn. We are happy to know you had a great stay and were pleased with the cleanliness of your room. It is also nice to know you enjoyed your time at our pool and loved our excellent service. We appreciate your business and look forward to seeing you again soon. Sincerely, General Manager

2
Family with small children Families

Sat on our 1st floor balcony we were right next to the indoor pool that didnt close until 2 am. It needs to close sametime the outdoor pool 11 pm. Witnessed people coming from across the road from other hotels to the indoor pool because it stayed open entirely to late. Noisey because of the pool staying open way to late. We had small children with us and the indoir pool not closing was very noisey.

By on Aug 22, 2019

Review comment responded on Aug 23, 2019

Thank you for reviewing your stay. We are sorry you were disturbed at night by noise from the other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, General Manager

4
Family with small children Families

I liked that it had an indoor and outdoor pool. The room was spacious. I didn't like that we were locked out of our room, the battery in our door died. But they gave me an actual key. And breakfast was not good.

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Krisi, thank you for choosing the Park Tower Inn. We are glad to know you had a good stay and loved our pool and spacious rooms. However, we are sorry for the incident you mentioned and that our breakfast was not to your liking. We will certainly follow up with our food and beverage team to see where we can do better. We appreciate your business and look forward to welcoming you back again soon. Sincerely, General Manager

1
Families

The property was not unique at all.... unless, old, rundown, outdated & nasty is what you’re looking for!! The pool and hot tub was dirty, cloudy and undesirable to swim in. The breakfast was disgusting and flavorless. I wouldn’t recommend staying here.

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered at our pool and hot tub and for your disappointing breakfast experience. It is also disheartening to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager

2
Family with small children

Property is in bad conditions. Side of the room ok but was dirty. Both of the pools were dirty. Building was dirty. And if you needed towels you would have to go to the front desk and get them yourself.

By on Aug 18, 2019

Review comment responded on Aug 18, 2019

Thank you for choosing our hotel for your visit to Pigeon Forge. It was disheartening to read about the cleanliness issues you encountered with your room. We take these concerns seriously and place great emphasis on maintaining clean accommodations for all of our guests. Your concerns have been relayed to our housekeeping team and together we will make sure steps are taken so this is not repeated. We value your feedback and your business and we look forward to another opportunity to give you the stay you deserve. Sincerely, General Manager

2
Everyone

By on Aug 18, 2019

Review comment responded on Aug 18, 2019

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager

4
Families Friends

Nice facility. Didn’t see cleaning person. Only stayed 2 nights

By on Aug 12, 2019

Review comment responded on Aug 21, 2019

Thank you for choosing the Park Tower Inn. We are happy to know we met most of your expectations and you had an enjoyable stay. It was a pleasure hosting you and look forward to welcoming you back again soon. Sincerely, General Manager

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