Our large family needed a hotel due to a water leak in our home. We reserved 2 rooms next to each other. While I unpacked groceries, my husband opened the nightstand drawer and found a used drug straw, roll of aluminum foil, zippo lighter, misc cords, and scratch off tickets. Looking deeper in the room we found rat droppings on top of the fridge, dirt and white powder in the drawers and dead roaches under the sink. We took pictures and went down to the office to cancel rooms and the clerk wasn’t even concerned or shocked and stated she didn’t need to see any pictures. Made me call orbitz to cancel my reservation. For the reviews it has the place was gross.
The staff was extremely helpful and kind. I had a maintenance issue which was quickly resolved.
Great location. Hotel closed to VA hospital, university and great restaurants. Available kitchen. Friendly staff.
The property had no pool and no ice machine at all.
I liked it a lot my room in particular was absolutely spectacular!
The price was good compared to the surrounding hotels. There was no "breakfast included". Provided were air pots of coffee, single serve Nature Valley bars and instant oatmeal packages. This was given along one of the walls in the small lobby/office room. The picture of the hotel in the ad is not of the hotel we stayed at. The pictures of the rooms in the ad were bright and appeared to be new finishes. The king room we stayed in was not bright and was dingy.
The room had a large roach. The bathroom had black spots along the calk. I stayed one night and didn’t stay the other five nights. They charged a second night. I was disappointed in the hotel and orbitz on how they handled it.
,messy around grounds w/leaves other than that is was fine.
Location is amazing. Tub was clogged and room had odor. Staff is amazing and friendly.
Nice location Quiet area Walking sistance to publix and restaurants
Not bad room clean nice location got a lot of restaurant staff was alright not great but staff alright
They full of it was giving out dirty room and when asked them to move my family to another room they call the police and kicked us out
Carpets need cleaned! Mold in bathroom! Kicked up my allergies! Not happy
No coffee in room. Don't go if you want a reasonable breakfast but McDonalds only a block away. On 3rd floor with only 1 elevator. I'm 73 years old and had the farthest room from it.
Chose this hotel because allowed pets and had kitchen. My fur babies got fleas from the property. Door to my room was less than 50 yards from I75. Very loud traffic all night. Staff HORRIBLE. One has to request cookware. It was so dented it did not sit flat on very slow conduction burners. Awful stove. I got a rash from sheets even though I brought my own blanket.
Extended Stay America Gainesville - I-75 places you within 2 miles (3 km) of Fred Bear Museum and Samuel P. Harn Museum of Art. This 120-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 120 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America Gainesville - I-75, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area.
Our large family needed a hotel due to a water leak in our home. We reserved 2 rooms next to each other. While I unpacked groceries, my husband opened the nightstand drawer and found a used drug straw, roll of aluminum foil, zippo lighter, misc cords, and scratch off tickets. Looking deeper in the room we found rat droppings on top of the fridge, dirt and white powder in the drawers and dead roaches under the sink. We took pictures and went down to the office to cancel rooms and the clerk wasn’t even concerned or shocked and stated she didn’t need to see any pictures. Made me call orbitz to cancel my reservation. For the reviews it has the place was gross.
The staff was extremely helpful and kind. I had a maintenance issue which was quickly resolved.
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Great location. Hotel closed to VA hospital, university and great restaurants. Available kitchen. Friendly staff.
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-equipped accommodations, warm hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
The property had no pool and no ice machine at all.
We appreciate you for reviewing your stay at our property. Although your rating suggests you had a pleasant stay, we are sorry for not meeting your expectations for an excellent experience. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope the positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management
I liked it a lot my room in particular was absolutely spectacular!
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
The price was good compared to the surrounding hotels. There was no "breakfast included". Provided were air pots of coffee, single serve Nature Valley bars and instant oatmeal packages. This was given along one of the walls in the small lobby/office room. The picture of the hotel in the ad is not of the hotel we stayed at. The pictures of the rooms in the ad were bright and appeared to be new finishes. The king room we stayed in was not bright and was dingy.
Thank you for your review. Although you found us to e a fair value, we are sorry our breakfast was not to your likings. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are sorry our hotel did not meet your expectations, and for the cleanliness issues you encountered. Your comments will be shared with the appropriate team for review and action. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The room had a large roach. The bathroom had black spots along the calk. I stayed one night and didn’t stay the other five nights. They charged a second night. I was disappointed in the hotel and orbitz on how they handled it.
Tim, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to ensure such incidents are not repeated with our future guests. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Please accept our apologies for the concerns outlined in your feedback, and for the difficulties you and your family endured while here. Our pest control provider does service our hotel on a routine basis, and we will address this with them to guarantee procedures are being followed to prevent any future issues. We have also shared your specific comments with the appropriate teams in an effort to improve our guest experience going forward. Thank you for the feedback. Sincerely, Hotel Management