Studio, 1 Queen Bed, Smoking
from $81
Extended Stay America Frederick - Westview Drive
2.5 out of 5.0
3.3
out of 5
Average Guest Review
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Recent guest reviews
I was put in room 120 which shares a wall with the utility closet. All I heard all night long was the elevator. When told of my sleepless night the manager offered nothing but a fake smile.
Construction of building does a poor job of muting noisy neighbors. Lots of people present who are poorly socialized in the concept of indoor voice. Bathroom clean, but had a strong mildew odor.
I was very disappointed in the staff. Very unfriendly. Website said free breakfsst. Didnt realize it was a grab and go type. Three pillows in our room for two people. One very lumpy. Happy we could have our dog with us. And convenient off the highway
Hotel room was adequate but not a great value for the price. Many list amenities are not at the hotel. For example the workout facility is a close Golds gym that you have to pay for a daily guest pass. I guess it would t be too bad for a family that wants a kitchen. Kitchen utensils and pots and pans are very cheap.
We stayed for 1 night and enjoyed the clean room and kitchen!
For the "value" - no amenities in room (coffee maker in room with no coffee). Two table chairs but no comfortable chair for sitting/reading. No shampoo in bathroom. etc. etc. Grab and Go was uninspired breakfast. Orange/Apple and packaged muffins no one should be eating for nutrition...all for over $100/night. Could do better elsewhere.
Despite having booked through an online service in May for this room over 4th of July weekend, they didn't know that it was pre-paid. We had reserved a non-smoking, 2-bed room. The first room they gave us was already occupied! Hauled luggage to a 2nd room on upper floor to find room that reeked of cigarette smoke--in fact whole floor was smoking. Gave us a third room that we discovered had people's clothes hanging in it, bed unmade...obviously already occupied, Ended up with two separate rooms on two separate floors for my wife and me. Like we were dating again. Less that clean, amenities lacking (no hair dryer, no SHAMPOO??), frayed washcloths, over all unpleasant odor, many smokers on non-smoking floor...need I go on? Should have realized price was too good to be true. Manager said they'd comp our cost, but didn't know we had prepaid and seemed at a loss as to how to get out money back to us. Not holding our breath. Nice people tho.
The room was set up well for a traveler who planned on staying for a while (it has a small kitchenette), but, by definition, this was probably not the best choice for a simple overnight stay. The staff seemed to be new and somewhat unfamiliar with the check in and out process, and breakfast is merely coffee with a small assortment of breakfast bars. If you plan on staying a while, you could certainly do a lot worse, but there are probably better places if you are just passing through for the night.
We needed a place to stay while house hunting and were tired of having to eat out for every meal. This hotel offers nice rooms and a small provisioned kitchen. It's also in a good location, close to groceries, movies, hiking, and other things to do. My only major complaint is that you have to pay a one-time $5 fee to use the internet, and another few dollars a day to get a connection speed that'll let you comfortably stream Netflix and general web videos. The selection of channels on the TV is also very small (about 25 channels), if that's important to you.
It's a very nice hotel although, if you don't know the area it's fairly confusing to get to. Within walking distance of a good shopping center with a wide restaurant selection. There were no shampoos provided but that's no big deal. I didn't really like that if you wanted to use the internet you needed to pay $4.99 for the password. I'd stay again.
Checked in late after 11 waited for girl to open again as they leave at 11 waited a few minutes but i am sure if you check in as reasonable time you would be ok
Very basic but clean and comfortable. One pillow, one thin blanket, no shampoo. Bathroom door proped open with paper towel as it was not balanced and swung open and shut by gravity. Clerk at desk very uninterested in talking to guests. However, much cheaper than a neighboring hotel we used last time and much cleaner. All considered, a value if you just need a room and nothing else.
Every time I stay here is a pleasurable experience. This is the reason I keep coming back.
Everything was perfect and I will stay there again.
Very nice place and room was very clean. Had a little problem with nonservice but it was rectified.
Only stayed one night for an out of town wedding. Very clean hotel, quiet, easy to find, right off the highway. The hotel staff was very accommodating and very friendly. Easy access to local restaurants, shopping center, gas stations, etc.
This is an early version of extended stay hotels that is showing its age. The location was nice and the staff very friendly. The room was clean, but dated. Mildew in the bath, very cheap cabinets in the kitchen, a stale smoke smell in the hall, and thin walls left us wondering how this hotel was so highly rated by others.
The ESA in Frederick was very comfortable. The rooms were cozy. I love the fact that they are studio rooms, because having a kitchen in each room is awsome. This hotel is also so close to alot of shopping and my family who is from that area. We had a wonderful time.
Guest reviews for Extended Stay America Frederick - Westview Drive
dont stay in room 120
Everyone
I was put in room 120 which shares a wall with the utility closet. All I heard all night long was the elevator. When told of my sleepless night the manager offered nothing but a fake smile.
cheap is as cheap does
Everyone
Construction of building does a poor job of muting noisy neighbors. Lots of people present who are poorly socialized in the concept of indoor voice. Bathroom clean, but had a strong mildew odor.
Review comment
General Manager responded on Jun 5, 2017
Eric, thank you for being our guest. We are pleased you had an overall nice stay. However, we are sorry for the noise issue you experienced during your stay. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. We appreciate your patronage and hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
wedding
Couples
I was very disappointed in the staff. Very unfriendly. Website said free breakfsst. Didnt realize it was a grab and go type. Three pillows in our room for two people. One very lumpy. Happy we could have our dog with us. And convenient off the highway
work trip
BusinessTravelers
Hotel room was adequate but not a great value for the price. Many list amenities are not at the hotel. For example the workout facility is a close Golds gym that you have to pay for a daily guest pass. I guess it would t be too bad for a family that wants a kitchen. Kitchen utensils and pots and pans are very cheap.
romantic getaway
Couples
We stayed for 1 night and enjoyed the clean room and kitchen!
eh.....nothing greaat
Couples
For the "value" - no amenities in room (coffee maker in room with no coffee). Two table chairs but no comfortable chair for sitting/reading. No shampoo in bathroom. etc. etc. Grab and Go was uninspired breakfast. Orange/Apple and packaged muffins no one should be eating for nutrition...all for over $100/night. Could do better elsewhere.
disappointing
Couples
Despite having booked through an online service in May for this room over 4th of July weekend, they didn't know that it was pre-paid. We had reserved a non-smoking, 2-bed room. The first room they gave us was already occupied! Hauled luggage to a 2nd room on upper floor to find room that reeked of cigarette smoke--in fact whole floor was smoking. Gave us a third room that we discovered had people's clothes hanging in it, bed unmade...obviously already occupied, Ended up with two separate rooms on two separate floors for my wife and me. Like we were dating again. Less that clean, amenities lacking (no hair dryer, no SHAMPOO??), frayed washcloths, over all unpleasant odor, many smokers on non-smoking floor...need I go on? Should have realized price was too good to be true. Manager said they'd comp our cost, but didn't know we had prepaid and seemed at a loss as to how to get out money back to us. Not holding our breath. Nice people tho.
mediocre for an overnight stay
Singles
The room was set up well for a traveler who planned on staying for a while (it has a small kitchenette), but, by definition, this was probably not the best choice for a simple overnight stay. The staff seemed to be new and somewhat unfamiliar with the check in and out process, and breakfast is merely coffee with a small assortment of breakfast bars. If you plan on staying a while, you could certainly do a lot worse, but there are probably better places if you are just passing through for the night.
good short-term home
Couples
We needed a place to stay while house hunting and were tired of having to eat out for every meal. This hotel offers nice rooms and a small provisioned kitchen. It's also in a good location, close to groceries, movies, hiking, and other things to do. My only major complaint is that you have to pay a one-time $5 fee to use the internet, and another few dollars a day to get a connection speed that'll let you comfortably stream Netflix and general web videos. The selection of channels on the TV is also very small (about 25 channels), if that's important to you.
nice room
Couples
It's a very nice hotel although, if you don't know the area it's fairly confusing to get to. Within walking distance of a good shopping center with a wide restaurant selection. There were no shampoos provided but that's no big deal. I didn't really like that if you wanted to use the internet you needed to pay $4.99 for the password. I'd stay again.
Thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, General Manager